L Hemming
Just wanted to say that the service we have received from Alex Hague has been outstanding, going beyond expectations to help my mum-in-law get her new shop in time for Christmas. Thank you, Alex... Read more
17th Dec 2024 (8 weeks ago)
T JakeSnake
Alex Hague was tremendous ???? 10/10... Read more
14th Sep 2024 (21 weeks ago)
Very helpful and supportive throughout. Excellent local business, would recommend.... Read more
Seller
3rd Sep 2024 (23 weeks ago)
D DSB
I have received an excellent service from Martin Grainger during the sale of my property. He has been very professional and consistent in his approach. Martin has always been realistic and honest and always available when I needed to contact him. Thank you Martin... Read more
Seller
27th Aug 2024 (24 weeks ago)
A Lewis
Paul came to do our RICS help to buy valuation at short notice and within 48 hours we had our report back. Excellent service, would recommend.... Read more
Seller
5th Aug 2024 (6 mo. ago)
D plant
Rory mack fantastic service .Josh and the team are the best really pleasant and most helpful . The finance team brilliant.I cannot fault Rory Mack Associates... Read more
28th Jun 2024 (7 mo. ago)
L limao
Hi,they are very good professional, I been dealing with them for few months to rent a property, during this time Alex was a incredible person always helpful, so I can recommend them ever.... Read more
Tenant
26th Jun 2024 (7 mo. ago)
J brooks
Alex & Steve from the commercial department have looked after my deal, now with this sorted it’s given me even more of a chance to grow my business, absolutely pleasure dealing with them both look forward to many more years of dealing with them... Read more
15th May 2024 (8 mo. ago)
H Solutions
Great company. Very friendly and knowledgeable staff.
We've been one of Rory Macks Electrical Contractors for nearly 5 years now and have a great working relationship with them.
Would recommend.... Read more
18th Apr 2024 (9 mo. ago)
K Jackson

Couldn't run a bath and that's putting it mildly.
I live above a shop have done for nearly 10 years now. In 2021 the shop got let out that shop now is a brothel only men go in there but its disguised as a "spa" ladies live in the shop which I've proven and they still do now. I've been dealing with the owner of this company (rory and mack) 2 weeks ago I made the same complaints again to which he tried to gaslight and manipulate me by saying well I will have to tell them who's made the complaint (scare tactic) unfortunately for Stephen I dont scare easily. And I've been told I've had a complaint made against me over noise which is an absolute joke in 10 years not one complaint because im not the one banging doors in the middle of the night the fact I cant have a bath in peace is ridiculous.
Rory and mack took over my flat back in 2021 I was expected to pay them no contract was written up etc...... I refused to pay them and paid my landlady directly and you call yourself proffessional!
When rory and mack did take over my flat for a while they sent 3 boiler men to try and fix my boiler I ended up paying my regular boiler man he had the boiler fixed in 20mins.
So would I recommend rory and mack ABSOLUTELY NOT!
Photo attached 15/4/23 at 21.13pm
Further evidence is now being collected after purchasing a security camera several "clients" I.e men have been seen leaving the premises aswell as certain ladies who dont leave the shop at night so good luck trying explain the evidence away to the police.
Funny washing for a "SPA" but they dont live there????
UPDATE FOR ANYONE INTERESTED.
My landlady is now trying to get me kicked out of my flat for reporting said brothel so clearly someones getting backhanders as another person as said in another review on here. What there unaware of is the police have been watching them for quite a few months now ooops lol.
Oh this ones for you gillet
6/12/23 7.30pm woman arrives with suitcase but they dont live in the shop????
Merry Christmas ????
Just a quick update to anyone who may be following before court goes ahead tomorrow this ones for you GALLET????
the evidence he thought wasnt "sufficient" enough well the police seem to think otherwise see emails attached ????... Read more
Tenant
15th Apr 2024 (9 mo. ago)
Ruhel
Amazing service and punctuality from Martin when we took on our premises. Very helpful and accomodating to all questions. Would highly recommend. The after service is exceptional too. Truly care about their customers. Well done guys??... Read more
Landlord
12th Mar 2024 (10 mo. ago)
R Griffiths
Worked for Rory Mack now as a sub contractor for a number of years , helping out where needed with all the gas and plumbing work . Really friendly and helpful , always quick
To respond to any issues that the tenants report. never had any issues working for them and would 100% recommend them.... Read more
29th Feb 2024 (11 mo. ago)
P france
I wouldn’t recommend them never available to show potential buyers around just a phone call and show them around yourself... Read more
27th Feb 2024 (11 mo. ago)
R Botell
I would highly recommend Rory Mack - dealing with Martin Grainger, he was extremely professional and pro-active throughout the sale process... Read more
Seller
5th Dec 2023 (1 year ago)
C Javed
Good professionals... Read more
6th Sep 2023 (1 year ago)
U Cyclist
They never rang back... Read more
16th Sep 2022 (2 years ago)
E Davies
Outstanding service from Martin Grainger at Rory Mack, no hesitation is recommending him for commercial property sales and purchase.... Read more
31st May 2022 (2 years ago)
X Huang
I just completed the sales of one of my commercial properties using Rory Mack. Their agency fee was reasonable. Martin from Rory Mack was easily reachable by phone most of time, and replied to my emails the same day or the next day. There were some delays due to Covid and short staff at their office. But in general I am happy with the services provided by Rory Mack, and will not hesitate to recommend them.... Read more
Seller
7th Apr 2022 (2 years ago)
D Beech
We found both Steve and Martin very knowledgeable about the current market and value of our property. We achieved a better than expected value for our property. Communication from them was first class and we would not hesitate to recommend them to anyone looking to sell or buy a commercial property. We found it an excellent service.... Read more
Seller
5th Apr 2022 (2 years ago)
R Nasim
I highly recommend Rory Mack Associates. They are a highly professional and friendly team , who go out of thier way to resolve any issue. In particular Steve, Martin and Annette have assisted me in negotiating lease terms and recently selling a property and give thier 100% committment and effort to ensure the sale transaction goes smoothly.... Read more
Seller
5th Apr 2022 (2 years ago)
O Tosun
We were very pleased with Rory Mack. Particularly with Mr. Martin Grainger. He was very helpful. He organised everything, even found solicitor for us .... Read more
17th Mar 2022 (2 years ago)
B Ullah

They had the property for 2 years and couldn't let it out, the very moment I find my own tenant, they miraculously have a tenant!
Anyway - looks like a company with unscrupulous values (based on other reviews) and my own experience:
I paid their withdrawal fee but they took me to court for the full letting fee, disbursements and credit check fees as I found my own tenant.
Read their contract - they try to keep infinite hold on lettings with their withdrawal clause even when they don't do the work. Just had to bite a sour bullet in Smalls Claims Court because I didn't change their contract at the start. You've been warned.
Response: Firstly - we didn't see a Judge - that was an Arbitration (prior to a court hearing - if we got that far), secondly you didn't do the job, hence why were where were and finally, you obviously have nothing better to do hence why you did a round trip of over 150miles, waste hours of your life and yet you're here boasting about your many years on the job. Bravo Mr Stephen Gallet, Bravo!... Read more
Landlord
8th Mar 2022 (2 years ago)
R Heath
Rory Mack Associates has provided property management services for a block of mixed commercial and residential units for the past three years. At all times I have been impressed by all aspects of service: my property manager at Rory Mack is highly professional and takes ownership of all aspects of running the property, handling budgets, service charges, insurance, maintenance, liaison with leaseholders, etc. Highly recommended in all respects.... Read more
Landlord
10th Dec 2021 (3 years ago)
L Cannon
Good Stoke agent but as soon as you say I'm looking for property in Stoke it takes them 10 minutes to stop laughing... Read more
24th Aug 2021 (3 years ago)
G Knapper
They stuck at it and worked hard. Couldn't ask for more. Would recommend and use again.... Read more
20th Aug 2021 (3 years ago)
L Dale
I have recently let my first commercial premises in York Place through Danielle Thompson at Rory Mack Associates. They talked me through the process each step of the way, and where always on hand to answer any questions I had. No hesitation in recommending this company.... Read more
Landlord
20th Aug 2021 (3 years ago)
N JENNINGS
It was a most pleasant experience dealing with Steve at Rory Mack Associates, he guided the transaction a satisfactory conclusion with the minimum of fuss.
BUT most importantly telephone call was always return in a timely manor
Michael... Read more
6th Jun 2021 (3 years ago)
L Clowes
I had a retail property to let on the outskirts of The Potteries in January 2021. Steve Gallet and Martin Grainger got moving on this quickly and efficiently and kept in touch with me throughout the operation. I now have a tenant that I'm very happy with. Thankyou Rory Mack.... Read more
Landlord
28th May 2021 (3 years ago)
L Properties
We have worked with Rory Mack since we started our property rental business. Kirsty and her team have always been helpful and efficient in all matters. The property portfolio is managed superbly. Working with them has always been a pleasure, nothing is ever too much trouble. I cannot recommend their services highly enough.... Read more
Landlord
12th Mar 2021 (3 years ago)
N Bland
As client of Rory mack, who look after my domestic rental property, I can highly recommend them for any landlord with a property.
They have looked after my property for the last two years and I've always had great communication and they have an excellent portfolio of good tradespeople who don't cost the earth when things need fixing.
They pull out all the stops when getting the property ready to re-rent between renters, and ensure new tenants are moved in very quickly and professionally.
A great property management company, who I trust and would recommend to anyone needing a property management company.... Read more
Landlord
22nd Dec 2020 (4 years ago)
D Aamir
From day 1 Jane was very responsive and extremely helpful resolving any issues in the property. Honest, kind and constant professional, we had great time. I highly recommend... Read more
30th Nov 2020 (4 years ago)
S Pilkington
We are in our early days with Rory Mack, having moved over from another property managing agent who's service we unfortunately felt had declined over the last year.
The word I would use to describe our experience so far is refreshing!
Rent arrears are being chased efficiently and effectively.
We have professional feedback, most importantly considering both the tenant and landlords view, allowing us to make informed decisions.
We have a designated staff member looking after our properties.
And having taken on one of the properties with a tenant due to leave they have already advertised and are in negotiations with a potential new tenant within just a couple of weeks going on the market.... Read more
Landlord
20th Nov 2020 (4 years ago)
N Ashton
We lease a warehouse through Rory Mack. Their service is second to none, very helpful and always with a can-do attitude. Any repairs have been dealt with quickly. I would highly recommend Kirsty and her team!... Read more
Tenant
16th Nov 2020 (4 years ago)
S Ashley
Steve Gallet came out to a property I am buying to carry out a Homebuyers Survey. He was professional, very knowledgable and very quickly provided me with a pdf and printed report which was extremely indepth and informative. Excellent communication throughout and very responsive. Very competitively priced for a properly written report that was provided - I did not want the cheaper template version that others were offering. Great service thank you!... Read more
Buyer
18th Sep 2020 (4 years ago)
N P
Went through Rory Mack to carry out a home buyers survey on a property and I can't recommend them enough.
Price was fair and Mark who handled everything couldn't of been more helpful. Always promt when replying to any emails and queries I had and the report produced was thorough and extremely helpful.... Read more
Buyer
29th Jul 2020 (4 years ago)
C Walley
Bordering on infamous within the local community for showing no compassion when evicting a Community Interest Company in Newcastle-under-Lyme simply because the staff had to use space heaters during winter. This was an organisation that was providing a council designated safe space, feeding the homeless, and hosting meetings a wide range of community organisations. They switched the hot water off while they were still tenants. They drove the woman running it to tears. They forced them to paint over a mural painted by children taking part in a Prince's Trust project.... Read more
12th Jun 2020 (4 years ago)
B Steele
In my opinion I found the surveyor unprofessional, on his phone for most of the visit having one opinion in the report and not a balanced view , information in the report I found to be personal information that should not have been shared , and in my opinion the report would not help a prospective buyer as it was not informative just opinions and suggestions... Read more
4th Jun 2020 (4 years ago)
R Scott

Was hoping for an informative survey on my property. But it was in parts but others were just suggestions not fact.they asked me to clear a blocked drain so that part of the report would be clear and then I did. But it still went in as blocked pictures not the cleared drains pictures. He turned up with someone else and there young child. Strange and unprofessional.
And berating my decoration skills and picking on slightest things.like a little debris in a gutter.and telling customers I'm retired .24 pages long which when inspected closely could easily have been 10 to 12 pages. I suspect it's been padded out purely to justify there fee .they've frightened my buyers and all they've done is probably put them off buying for life.there was no facts in the report just there suggestions and even though a gas flue was all legal in spec they said the window should be shut when in use. All legal spec though. As I say padded out. There is more I can say but what's the point.damage is done.im defending myself here as they have no issues with making me look bad... Read more
Seller
31st May 2020 (4 years ago)
R Mackley
The team at Rory Mack are really helpful and easy to work with. They have fantastic knowledge of the commercial property market in Stoke on Trent and I would highly recommend them to any commercial landlord looking for a friendly and professional service.... Read more
Landlord
31st Mar 2020 (4 years ago)
A BARUAH
We had appointed Mark@RoryMack last week to survey a property in Newcastle under Lyme. We received the survey report promptly on time, which pointed out several major issues to be concerned about. Thank goodness, as we were totally unaware of these earlier and almost going ahead with the purchase of the property. Now, we are in a position to re-negotiate the asking price after evaluating the costs of substantial repairs. The report was fairly in detail and it was easy for us to understand and act accordingly. We are impressed with Mark and we'll appoint him again for the next property.... Read more
Buyer
13th Mar 2020 (4 years ago)
B Green
I had been a Tennant of Rory Mack for the past 3 or 4 years. Rory Mack have been brilliant throughout the tenancy, staff are very friendly and very professional. Any issues were resolved and I would highly recommend Rory Mack to anybody.... Read more
Tenant
6th Mar 2020 (4 years ago)
S Larner
They suck the life out of communities, should be ashamed of themselves
Stay clear if you have a heart.................. Read more
23rd Sep 2019 (5 years ago)
L Reynolds
Rory Mack Associates are highly efficient, very helpful and carry out all of their duties in a very professional manner. I would have no hesitation in recommending them for property management. We have dealt mainly with Mrs. Kirsty Thorley for the past 6 years in relation to our commercial property portfolio and her work and attention to detail has been exemplary.... Read more
Landlord
17th Sep 2019 (5 years ago)
N baker
Absolute roasters. Forced the closure of a valuable community interest organisation. Greedy vultures.... Read more
15th Sep 2019 (5 years ago)
G Oberoi
We found them on compare my move. Mr Steve Gallet has been very supportive, even before we hired them, he spent 20 minutes explaining about the area & property we were planning to buy, He has been quick to respond. We are still waiting for the reports, which in our opinion is slow progress.
We recommend Rory Mack Associates, but they don't come cheap.... Read more
Buyer
5th Aug 2019 (5 years ago)
P Unwin
Friendly, efficient service.... Read more
31st Jul 2019 (5 years ago)
A Hubbert
Have been renting with Rory Mack for over a year now and my boyfriend has been for 4 years. Kirsty has been amazing throughout the whole time, always so informative with such a friendly manner and approach.... Read more
Tenant
29th Mar 2019 (5 years ago)
Z stoikova
Excellent service !!
Steven has sound knowledge of surveying and an eye for detail,very professional and helpful with good interpersonal skills .I highly recommend him for surveys ! I will definitely use his services again.Thanks, Steven.... Read more
13th Aug 2017 (7 years ago)
S Cookney
Excellent local company. Great to work with ... Read more
27th Jul 2017 (7 years ago)