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Estate Agents in Birmingham
Shepherd Direct Estates - Birmingham

Shepherd Direct Estates - Birmingham

1.6

66 reviews

Opens tomorrow at 9:00am

3 Brindley Place,Birmingham, B1 2JB

Shepherd Direct Estates - Birmingham hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Shepherd Direct Estates - Birmingham does have 66 reviews, with an average score of 1.6/5 If you're looking to sell in Birmingham, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Three 2 Six Real Estate Agents - Birmingham and Belvoir - Birmingham Central. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 9:00am - 5:15pm
Tuesday 9:00am - 5:15pm
Wednesday 9:00am - 5:15pm
Thursday 9:00am - 5:15pm
Friday 9:00am - 5:15pm
Saturday Closed
Sunday Closed

View all details

Shepherd Direct Estates - Birmingham Reviews (66)

Have you used this agent?

N Vincent

This company is completely incompetent. The contact is non existent, they are so unhelpful even if you do get a response and their charges are extortionate for what they provide. Worst management company I've ever worked with.... Read more

30th Sep 2021 (3 years ago)

E Jarvis

It is impossible to contact this company with regards to any matter. When you do you get given email address' they are for mailboxes that aren't manned. Even if you do find an active mailbox they don't respond. I've been trying for over 3 weeks now. Then Their 360 portal is terrible to use as its incorrectly set up. If I could give them less than one star I would. How does a company of their size still able to operate in this manner.... Read more

9th Aug 2021 (3 years ago)

W Smith

Absolutely terrible. I would not buy a property where this company was involved in its management. Appalling and don't care.... Read more

2nd Aug 2021 (3 years ago)

jez

Received the usual letter informing me that the half yearly service charge was due, which was £500 to be paid in one month's time. Then a week before the payment due date I received a second letter informing me the charge is now £800. Apparently an oversight. The costs are becoming far too high and notice of payments far too short. I will be paying close attention to the service charge and will consider using sections 10 and 11 of the summary of tenants rights to be sure that the financial management of the premises is above board.... Read more

30th Jun 2021 (3 years ago)

D Wojcik

If I could give -5*, I would do that. Right now that changed the name for wise estate. This same ignoring staff, they take money for doing nothing. I count days when we meet in the court because they completely ignoring any letters and complaints.... Read more

28th Jun 2021 (3 years ago)

M Kurzelowski

We bought our lease apartment on Oxford Place Walsall in 2011 and got tied to (CP BGWOOD at the time) SDL property management unfortunately. Total ignorance and neglect! Only bills arrive on time (currently we are overpaid) Even simple repairs in past years like broken gutters or electrical issues with communal corridors lights are taking around 6months to fix (after reporting and chasing them with countless emails). Communal green areas are just completely neglected grass not cut! Disruption in communal cleaning (July 2018) for 8 weeks and we still paying for it! We are charged for services we are not receiving, like window cleaning when they dirty and not cleaned for years, or disruption in corridor cleaning service. Not a single correction or refund, our accounts always in deficit regarding to their very poor accounting. We try to contact them (emails) over the years to report or complaint but managing team (Ali Shah, Tamara Crosdale, Conor Moran) just don't seem to care. Awful customer service, calling them is just waste of time. How this is even possible to operate like this without any repercussions? At the moment we have same problem with wooden doors to garages communal corridor got vandalised. We ask many times to replace them over the years! We can just hope things will improve or sell our beloved home apartment and buy FREEHOLD!... Read more

15th May 2021 (3 years ago)

R Mansion

They manage the complex I live in and they are like a load of thugs they don't like it if you try and pick them up on something. Emails ignored or you get the shortest, laziest response. The place is a tip, so I'm not sure what they actually do. Especially if you're a tenant not an owner, expect to be treated like a second class citizen. Totally unhelpful - hopefully their contract comes to an end and is put out to tender to find a more reputable company.... Read more

26th Apr 2021 (3 years ago)

M Smith

absolute dire company never do any work always sending bills now threatening letters of extra charges through late payment, not once have you done any work at our complex in Droitwich Worcestershire. using covid has excuse to do any work cannot wait to see the back of you robbing lot !!!!!!!... Read more

6th Feb 2021 (3 years ago)

A Bridgett

Horrific Company - Simply out to make as much money as possible. Avoid at all costs, I have an unpaid £80.00 bill. Agreed this is my fault this was unpaid, however they had sent ALL communication to an incorrect contact address for me. They finally contacted me through their solicitors to say that I had no alterative but to pay £900.00 within 7 days or face court proceedings. £80 bill £900 charge ! No option for negotiation other than to split it into. This company is simply out to get as much money as possible form anyone it encounters. You would have hoped that in light that no communication had been received what so ever and in light of the current climate, they would be amicable but this was not the case, there script is very well versed so they must have lots of practice engaging with people this way. Avoid AT ALL COSTS... Read more

20th Jan 2021 (3 years ago)

C Jones

In my opinion by far the worst property management company around and it is interesting to see the very low score that other people have also noted. They onboarded my estate poorly and are now point blankly refusing to listen or rectify the issues (which have been with them for around 18 or so months) - escalated up to SDLs Director who is also unwilling to discuss the issues with myself on a 121 basis. All issues have been reported on the residents portal that they have given us access to - I currently have around 50/60 open with no current view as to how and when issues will be closed. Lack of compassion and zero customer service skills. Also escalated to their Ombudsman who have submitted their report which noted a number of significant issues/poor standards. Steer well clear would be my personal recommendation.... Read more

8th Jan 2021 (3 years ago)

C Gillan

Absolutely terrible management company! They are supposed to be managing the maintenance of the shared area on our new estate. The area is poorly maintained, dog poo bins never emptied etc and no-one has replied to my emails since August. DO NOT USE!... Read more

8th Jan 2021 (3 years ago)

Y Elson

We were in need of a Management Pack for a property that we are hoping to purchase. The information was given in a very quick turnaround and they responded to messages quickly.... Read more

16th Nov 2020 (3 years ago)

M Smith

As other reviews have stated, it's concerning that a property management company such as SDL can have an average rating of 1.6* from 112 google reviews, and 1.5* on TrustPilot - and just seem to have no desire to improve on this. I guess this is because they can continue in operation with little competition and the thoughts' of those residents not pertinent to cash flows. Nevertheless, I have found them to be expensive, non-responsive, and total disregard for customer service. I'd say avoid if you can, but more of a plea to property owners to use a different property management organisation as this will fall on deaf ears.... Read more

10th Sep 2020 (4 years ago)

D Orciuoli

We love in an apartment where the lift broke down a week before lockdown. To this day the lift has not been working , the communication is poor and the whole thing has become very stressful . Families with babies have been blocked inside their home, elderly people cannot go out shopping . SDL has done nothing to improve the communication and work this issue with urgency . Totally appalled.... Read more

13th Jun 2020 (4 years ago)

A W

Ali Shah has taken over our development of 22 apartments recently and has been a huge help in sorting out a few issues that we have had. In the short time he has managed the development I’ve personally had more communication with Ali than anyone else who has managed the project in over 14 years, although he is recently new to managing our development I would have no hesitation in recommending him as a property manager. Very easy to get hold of (which is a big plus in this industry), friendly, passionate about his job and I just hope he never leaves so he can continue the good work”... Read more

18th Mar 2020 (4 years ago)

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