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© GetAgent Limited 2025
- Belvoir - Birmingham Central
Belvoir - Birmingham Central
Royal London House, 35 Paradise Street, Birmingham, B1 2AJ
Belvoir Birmingham Central are an estate agent in Birmingham. They mainly list properties in B18, B1 and B17. Over the last 6 months, they've listed 6 properties, with 6 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on OnTheMarket.
Opening hours
- Monday Closed
- Tuesday Closed
- Wednesday Closed
- Thursday Closed
- Friday Closed
- Saturday Closed
- Sunday Closed
View all details
Belvoir - Birmingham Central Reviews (308)
Have you used this agent?
72%
4%
1%
1%
23%
All (308)
Seller (12)
Buyer (16)
Landlord (53)
Tenant (91)
General (136)
N Valls
We had a viewing in the Jewellery Quarter with Roopa, which deserved a 5 star review!
She was very friendly and was happy to answer any questions, as well as going above and beyond to explain the process and get back to us with any information she didn't have at the time.
21st Oct 2024 (13 weeks ago)
Shakira
I recently had the pleasure of viewing an apartment in Water street with Roopa. From the moment I reached out for a viewing, they were incredibly responsive and attentive to my needs. They provided valuable insights about the properties and the local area, making the entire process smooth and enjoyable. Their professionalism and friendly approach made me feel comfortable and well-informed every step of the way. If you're looking for an estate agent who truly cares about their clients, look no further than Roopa. Thank you for making my viewing a positive experience!"
21st Oct 2024 (13 weeks ago)
Jay
Great service from Major and the team. Highly recommended.
18th Oct 2024 (13 weeks ago)
P Nhân
I highly recommend Major Mahill and Belvoir to anyone looking for outstanding service in the property market. Major really went above and beyond to help me secure the apartment and ensure a smooth, stress-free process moving into the property. He’s definitely an amazing agent! xxx
Tenant
15th Oct 2024 (14 weeks ago)
N luong
Major Mahill is such an amazing agent. He is very charming and supportive. He helped me quickly find a new cozy home right in city centre. xxx
Buyer
15th Oct 2024 (14 weeks ago)
R Estwick
I unfortunately signed a lease without peeking at Google reviews, a mistake I deeply regret. Belvoir’s behaviour was less than honest, laced with power moves that left me feeling more than just a little bit cheated. My later experiences were particularly disheartening, echoed by reviews that brand them as "bullies" and dishonest.
One example: after moving out, I received a demand for daily rent for every day I did not return a mistakenly held communal door key and building fob. (We did not have access to the flat.) They claimed this was preventing the next tenant from moving in, yet the property remained unoccupied and listed for another month and a half.
I went in and spoke to them in person, and this was not the standard procedure that Reiss was not following.
This episode alone was one of the many experiences I had to sour my opinion of Belvoir, and I feel compelled to warn others.
In a difficult market for tenants that seems to reward poor customer service and care , Belvoir’s level of incompetence and unpleasantness is something to be wary of.
There were many examples of the above that I will continue to add on over the next few weeks. They have simply been an incredibly frustrating company to work with.
Edit: I did not in the end have to pay for the daily rate in fairness to Major. However, I still just hand an awful experience with them and their service which still demand such a low review. Please do believe the other reviews, just not mine, and in some cases even their responses to reviews tell you a lot about the company and how they are run.
Tenant
11th Oct 2024 (14 weeks ago)
M Munkhbat
Belvoir is quite responsive and renders fast services. Major Mahil is kind and professional agent.
7th Oct 2024 (15 weeks ago)
W Arinze
Very Professional & helpful ??
7th Oct 2024 (15 weeks ago)
C loo
Very good
7th Oct 2024 (15 weeks ago)
M BUM
The Belvoir has the worst service attitude. The staff scheduled an apartment viewing and left me waiting in the rain for half an hour, only to ask if I could reschedule to 11am next day/ when I showed up the next morning. They flat-out denied agreeing to the appointment, Giving the excuse that it was Friday and they didn’t want to work(funny, lazy). They sarcastically suggested I look elsewhere, saying they didn’t need my bussinese.
If you are looking for a stable and suitable property quickly, avoid this agency. They won’t offer you any help and will make your experience terrible.
As a foreigner living in the Birmingham for 7 years/ this has been the worst rental agency experience I have ever had.
Tenant
27th Sep 2024 (16 weeks ago)
J Lee
I wish I could give them 0 star!!!!! A highly unprofessional and irresponsible real estate agent. I had an appointment to view a property at 12:45 PM, and they even emailed me at 10:30 AM to confirm and asked me to arrive on time. I was even 20 minutes early but when the time came, nobody showed up. 10 minutes later I called them and they just simply said they canceled the appointment. Yes! just told me they cancelled it without any reason, as if it didn’t matter at all. And they didn’t even bother to notify me by a single message! I asked if they can reschedule it but they told me to rebook online myself. Then I made a second call to make a complain. They used the same lousy excuse they've used in response to other negative reviews, saying their agent was stuck in traffic. Come on! your agent was already running late and still couldn't be bothered to notify me and just canceled the appointment on their own???? Do you think that's a reasonable excuse? Any responsible agent would never provide the kind of service you do. A terrible experience ever, and I will definitely never deal with them again.
26th Sep 2024 (16 weeks ago)
Y Liu
very impolite staffs plus very poor service. The worst rental experience I’ve ever had! Stay away from them!
Tenant
17th Sep 2024 (18 weeks ago)
M Raphel
I am a very happy client that has been using Belvior Birmingham for over 20 years and I have always had 10/10 service. The last 4 years i have had some serious issues where my apartment couldn't be let out due to the property managment agency conducting repair works. Every step of the way the owner - Major, Reiss and N’day have supported me through when they really didn’t have to as the property was not generating money for them. This is a true reflection of the leadership skill of the owner and the culture in his firm. Hats off Belvior Birmingham Central you are a class above.
Landlord
29th Aug 2024 (20 weeks ago)
N Singh
Thanks for the quick viewing arrangement and soft contract arrangement.
13th Aug 2024 (23 weeks ago)
R Nadeem
My family and I were shown around the property we were interested by Roopa who was so lovely and helpful. She was punctual and friendly, very understanding and gave us good advice. By the time we left we were satisfied and confident. Thank you.
10th Aug 2024 (23 weeks ago)
S MIRFAZELI
We rented the flat through Belvoir, and had the chance to meet Mr. Major. He and Mr. Reiss were extremely helpful and trying to answer all our questions. We want to express our satisfaction and gratitude for the assistance and service provided. They showed us a very lovely flat with a nice landlord. They also gave a welcome box as a gift. I would totally recommend Belvoir.
Tenant
8th Aug 2024 (23 weeks ago)
M Usman
Ghost
A big thank you to the Belvoir team for arranging a viewing at short notice and on a Sunday. I can’t speak highly enough of the staff and feel compelled to show my gratitude
I will be recommending you guys to my friends and family.
Thanks team belvoir ????????????
2nd Aug 2024 (24 weeks ago)
G HUSSAIN
I have come across Major as a wonderful and very professional.
I'm a London based landlord and this guy has made by experience a wonderful and easy from buying to renting out in Birmingham not only he sold me the property but also found me really good Tennants. I will be buying from him again
Highly recommended
Thank U Major
Landlord
30th Jul 2024 (25 weeks ago)
E Jiang
Booked the viewing and got there ON TIME (even 5 mins in advance). We were standing in front of the buliding but had to wait for 10 mins, then a man came and told us we were late and should not be treated respectfully which means we were not allowed to view. WHAT A JOKE PLZ?
Please note: DO NOT BELIEVE ANYTHING THEY REPLY, THEY ARE NOT TELLING TRUTH. He is the rudest person I have ever met in this beautiful country.
Update: Tried to put a picture evdience here but was called by them and asked to delete (of course with rude words beyond what I can bear). Had to do that because I DO NOT WANNA GET ANY PHONE CALL FROM THIS AGENT ANY MORE.
24th Jul 2024 (26 weeks ago)
S Wu
A terrible rental experience! Thankfully, we hadn't paid for the apartment yet. We arrived at the apartment building at the agreed time but didn't know which staff showing us the place was, so we waited there. After almost 10 minutes, I called the agency, and their colleague said the person was still on the way. During this time, we saw three people going into the building for a viewing, and later we found out that the agent we were supposed to meet was showing the apartment to those other clients and ignored us. He even accused us of being late and preventing the viewing from happening. I advise anyone looking to rent a place to avoid this agency!
Tenant
24th Jul 2024 (26 weeks ago)
E Cotoi
Hi there,
I just had a “ viewing for a flat, Vicarage rd“ where I was supposed to not be late 1min obviously, and guess what???
The agent that was supposed to show me the flat wasn’t even there to show me the flat - he was in "traffic" and didn't even have the good sense/manners to announce in advance by email/text that he wouldn't be present, he texted me super late and guess what? - he told me to knock on the neighbor's window and bother him to open the door of my house ( if that neighbor was not at home/or if that neighbor had children sleeping?!).
I’ve been calling him and he was so disrespectful and unprofessional!!!! - I also don’t tolerate this type of behaviour and disrespect for my time!
That unprofessional agent left the apartment open, why should you get paid for a viewing if you didn't show up?!
Excuse me?? What on Earth - just let me know that you will not be there to show me around so I will not bother either to come there and see that disgusting and bad smelling flat with bin bags in front of the door!!!!
I’m such a nice and calm person but this type of “ professionalism “ nobody should tolerate! People- This is the worst agency ever - waste of diesel, money and time. The flat was disgusting dirty aswell and the agent rude and disrespectful!!!
Avoid Belvoir agency!!!!
23rd Jul 2024 (5 mo. ago)
E BH
Thanks Major for taking my emails into account and responding appropriately. I had both my double mattresses changed and refunded via Belvoir's help. They have been patient and prompt in sorting other repair work in the bathrooms and kitchen too.
Tenant
8th Jul 2024 (6 mo. ago)
K Eats
Awful customer service rude and aggressive!
5th Jul 2024 (6 mo. ago)
B nyananyo
Agents didnt show up for a viewing, they claimed I wasnt on the list, lol. Made a complaint, got a call from Belvoir with the man on the phone threatening to rip my head off etc.
At their office a man aggressively marched towards me, threatened to beat me up. He had to be restrained by 3 female staff.
28th Jun 2024 (6 mo. ago)
A nathan
Fantastic company. Would 100% recommend.
25th Jun 2024 (6 mo. ago)
LJDW
The Belvoir team was very helpful for the move in, gave all details / answered all my questions.
Tenant
24th May 2024 (7 mo. ago)
A shabir
I recently had the pleasure of working with Belvoir Birmingham Central, and I cannot recommend them highly enough. The entire team were professional and efficient, making the process smooth and stress-free. Major Mahil, in particular, was exceptionally helpful. His knowledge of the local market, attention to detail, and dedication to customer service were evident throughout our interactions. Major went above and beyond to ensure all my questions were answered and needs met, making my experience with Belvoir Birmingham Central truly outstanding. If you’re looking for a reliable and dedicated property service, I highly recommend.
23rd May 2024 (7 mo. ago)
D Nadendla
We are new to the UK and entire team is really helpful in smooth onboarding in Birmingham. I would say Major Mahil is a great director with lots of patience dealing with multiple clients. He is a good leader leading from the front. Thanks a lot.
15th May 2024 (8 mo. ago)
D Mombelli
I would like to express my sincere gratitude to Belvoir Birmingham Central.
Despite few challenges, Reiss's help went above and beyond, and alongside him, his team made everything happening.
Great personal service, but first and foremost honesty.
16th Apr 2024 (9 mo. ago)
R Zaid
Brilliant service! Major's wealth of experience really showed and was integral throughout!!!
5th Apr 2024 (9 mo. ago)
D singh
Great professional and friendly service from Major and the Belvoir Birmingham team, highly recommended for all your property needs!
2nd Apr 2024 (9 mo. ago)
T Prata
Very punctual and polite with customers.
26th Mar 2024 (9 mo. ago)
Hikari???
(2024/02/26)
All done, thanks Belvoir. Hopefully we will meet again in the future.
(2024/02/14)
Due to some personal issues, I was forced to leave Birmingham and I had to terminate my contract earlier than agreed. After I shared my situation with Belvoir, I got some quick responses and the process went smoothly. New tenants moved in within 20 days after I moved out, thanks to the efficient service by Belvoir.
Regarding the financials, I was responsible for the property till the new tenants moved in and I also paid an early termination fee. I got the repayment of my deposit on time, full amount.
The only thing I am still waiting is a refund of my monthly rent, Ndey the accounts clerk is helping me with this. Only a small amount, so hopefully she could sort it out very soon and then all done.
(2023/03/27)
Tenancy agreement signed, so far so good. Although there surely were some issues during the 1st week, all seemed to be moving in a correct direction with a reasonable pace thanks to young but professional managers Reiss and Reuben. I will keep updating my reviews as time goes by.
(2023/02/22)
Major Mahil is a great director. Kind and patient, always ready to answer your questions during the viewings. Maintaining good public relations is the key in this industry. Unfortunately, a lot of young agencies do not seem to understand that.
Due to the high demand of the property, I may not be their future tenant. Whatever the result is, I'm looking forward to future chances with Major.
Tenant
26th Feb 2024 (10 mo. ago)
J julie
Worst agency out there I would never in a million year recommend. Wouldn't belive if I told u mine reasonings . Stay away from them and I will share my story to anyone
21st Feb 2024 (10 mo. ago)
K Ghazizada
Absolutely unprofessional estate agent as he didnt have the keys to the property and came 5 minutes late and eventually woke up tenants by phoning every number on the building to get in whilst having 4 viewers waiting to view the flat at the same damn time. Phoned the agency just to let them know but got told im looking for an argument!? Unbelievably rude over the phone and tried calling me back after cutting the phone call when he started screaming in my ear!!
13th Feb 2024 (11 mo. ago)
A Harker
It has always been nice dealing with Major. He's very professional and patient
31st Jan 2024 (11 mo. ago)
J Padilla
MJ is very accomodating and helpful. Belvoir in general is trustworthy.
17th Jan 2024 (1 year ago)
D Dono
My experience with the letting agent Reiss Mahil at Belvoir has been a very pleasant experience! He goes above and beyond to help tenants out when they're in need of help or guidance on how to go about certain things pertaining to any situation with renting their properties. I'd definitely recommend him!
Tenant
11th Jan 2024 (1 year ago)
U nasir
BE CAREFUL!
Very poor service as they will book an appointment with you and not turn up or cancel at the last minute even after confirming it with you a day before .
Also when you call up, the person on the phone is very rude and does not know how to communicate.
I wouldn’t believe what they say even Tho it’s in writing
8th Jan 2024 (1 year ago)
N Singh
Read it all. One of the worst companies and worst staff I have ever come across.
We just booked a few properties to visit and upon arriving at one of the properties, we simply called to check in. The Individual called Major was utterly useless and beyond rude. He said If you can’t wait 2 minutes you can leave the site. He also arrived minutes later and never bothered to call us to regroup. We had to go up to him. He was very rude on the call before. When we confronted him of absurd customer service behaviour, he said proceeded to be aggressive and defensive. I had used one f word towards the situation and what his behaviour was. At no point i raised my voice or was abusive to him personally .
We left the viewing and proceeded to the office to complain and to our shock, the individual did not even hear what I had to say. They started to scream at me and tell us to F Off from the office. He also swore at my brother in law in punjabi and he used a very foul word to describe him . Everything about this company is unacceptable and they are damaging the reputation if of the brand. We will be taking this matter further. Be careful about these guys they clearly have anger issues.
21st Dec 2023 (1 year ago)
J gokee
They are very efficient in replying to messages about letting and are very patient for client reply and decision. Very professional.
Landlord
2nd Dec 2023 (1 year ago)
T Baber
Booked a viewing and and reconfirmed a day earlier. Just before the viewing we got an sms that viewing is cancelled. We drove 1.5 hours for the viewing but the person Major Mahil was so incosiderate and rude when we called for rescheduling. He was driving when we called but in his sms he said viewing is not possible due to sickness. Very unprofeasional and rude to say the least.
25th Nov 2023 (1 year ago)
W junaid
I had an exceptional experience with my Belvoir property agent. From start to finish, their professionalism, responsiveness, and dedication were outstanding. They went above and beyond to ensure a seamless and stress-free process. I highly recommend Belvoir for anyone in need of top-notch real estate services.
24th Nov 2023 (1 year ago)
T Timire
The responses this branch gives to negative reviews speaks volumes. An accurate representation of their lack of professionalism.
13th Nov 2023 (1 year ago)
F Vitri
Absolutely disgusting company. Properties will be rented to you not painted with faulty appliances that will leave you needing to run to laundrettes for months and they won’t care about the money you’ve had to spend.
They will also threaten to evict you with no legal reasoning by screaming at you over the phone and not follow up with anything in writing. (Which is a common theme I’m seeing in other reviews as well)
Clearly some kind of family run company of bullies with completely power hungry staff who will treat you as badly as you let them then cry abuse when you dare to call them out. I hope to god I never have to deal with these people ever again, but clearly they care about responding very personally to reviews, accusing them of being fake and airing people’s private information publicly— which is a perfect example of their priorities as a ‘company’.
Tenant
3rd Nov 2023 (1 year ago)
G D
Belvoir Birmingham Central company always provide professional standards and act promptly to any issues. All praise to Reiss Mahil who works extremely hard to the the end conclusion.
Thank you so much.
3rd Nov 2023 (1 year ago)
A Singh
Major is a very polite, kind hearted and helpful professional! I recently moved into an apartment and have experienced nothing but 5* service from him. Any question or issue he will go above and beyond, If he doesn't know hell be honest and come back to me.
As a business you will always have a mix of reviews, I can genuinely say if you met Major in person you would know he is a genuine guy.
Thank you Major!
Tenant
31st Oct 2023 (1 year ago)
A Ansari
I had the unfortunate experience of dealing with this property agent, and I can't express how terrible it was. This person's rudeness and disrespect are beyond belief. They clearly have no concept of customer service or basic human decency. If you value your sanity and self-respect, stay far, far away from this agent. We have had a viewing and even paid the deposit of 206 pounds they said everything is ok then somehow told us that you have failed to get reference and we will be needing a garentor for this and they said this on Saturday and today Monday morning i call them and even my garentor who is a responsible and respectful British citizen they talk Very very rudely and said we are putting it again on sale and we will not return the deposit also.which is totally unfair.
Sorry to say but stay away from these kind of brokers present in market.
Tenant
30th Oct 2023 (1 year ago)
A Polak
Very poor customer service. Had booked viewing and no one show up, nor cancel. Wast of time and Uber money.
27th Oct 2023 (1 year ago)
vogell5
They have good properties on their website but their customer serviced isn’t welcoming at all and rude.
My first viewing was 20 mins late and and second one was cancelled an hour before the appointment and my third appointment apparently wasn’t on the system even though I have an email from them.
21st Oct 2023 (1 year ago)
M Sohaib
Can’t speak highly enough of the service I received from Mr Major Mahil and the agency. I wanted to take a moment to express my sincere appreciation for your outstanding work in recommending the property I recently had the pleasure of visiting. Your knowledge of the local real estate market, your understanding of my needs, and your dedication to finding the perfect property were truly impressive.
The property you recommended not only met but exceeded all my expectations. It's in a fantastic location, and the amenities are outstanding. Your professionalism and attention to detail were evident throughout the entire process, making it a smooth and enjoyable experience for me.
Your commitment to helping me find the right property, your responsiveness to my questions and concerns, and your overall expertise are truly commendable. I couldn't be happier with your service and the property you recommended.
Thank you for going above and beyond to assist me in finding the perfect place to call home. I will not hesitate to recommend you to anyone in search of an exceptional real estate agent.
14th Oct 2023 (1 year ago)
A w
staff were nice yet disorganised up until after we signed the letting agreement then they couldnt care less and were very rude, never did get the furniture put in that we were promised before signing, glad to not have to deal with them
Tenant
8th Oct 2023 (1 year ago)
R Newman
Rented a property through them for over a year and throughout the whole process they were brilliant. From getting the contract sorted, to dealing with any issues during the tenancy, Belvoir were always on hand to sort it in a good time.
Tenant
29th Sep 2023 (1 year ago)
????
Great agent Reiss, very nice service to help me move in!
Tenant
29th Sep 2023 (1 year ago)
S James
UPDATE: As predicted, Belvoir, who failed to provide any evidence for the tenancy dispute for weeks only took a few days to respond to this review! And what an unprofessional response it is!
"You seem to have quite a lot to say for a indivudual who wasn't actaully a tenant of ours" Really? That's what you're going with? The hasty spelling mistakes alone reek of taking this review personally rather than accepting any fault or criticism.
You didn't respond to my partner's emails when she was obliged to deal with you, so why would she send you one now when she's not obliged to?
Instead of trying to write smarmy replies to Google Reviews that make you look terrible to potential new landlords, perhaps accept that your staff were clearly incredibly unprofessional in this instance and perhaps look at your internal practices that allowed an unwarranted cleaning charge to end with weeks of dispute, and most likely an extra cost to your landlord (Can't confirm, but generally if a tenant doesn't cover something an agent will push it the landlord's way)
_________________________________
Disclaimer: This is the experience my partner had with Belvoir, I can attest to and am disturbed by their lack of professionalism as a former estate agent of 6 years.
My partner has just received the remainder of her full deposit back after 2 months of “dispute” with Belvoir.
I use that term lightly as while correct, there was no actual dispute to be had.
Belvoir tried to claim £150 from my partner’s deposit, citing cleaning costs. This was a small, studio apartment that was left clean to the point of the agent admitting it was clean in an email. When we tried to point out that £150 for cleaning a flat they agreed was clean was unreasonable and unjustified, they attempted to point out things that were clearly noted on the initial inventory prior to the tenancy. (No exit inspection was formally provided, by the way)
Due to them not budging on this (or simply not replying to emails), it ended up going through TDS as a dispute. Both sides have to present evidence that we’ve tried to come an agreement, we pointed out that all of their claims were items that were clear wear and tear from the initial inventory.
Belvoir attempted to split this cost across my partner and the landlord while completely missing the point that the things they wanted my partner to pay for were pre-existing conditions mentioned on their own inventory.
Belvoir then, after multiple attempts to contact and multiple chances to provide their own evidence, simply failed to do so, leaving TDS to return the money weeks later.
It is clear to me that Belvoir attempted to get away with charging for a clean, hoping to make a quick bit of contractor commission without properly thinking through the consequences (note: not reviewing their own inventory before making claims of uncleanliness)
All of this, without even touching on the situation that occurred during my partner’s move-in phase (Not being told correct move in date, debt on electric meter, broken freezer, being given keys to another property instead!) leads me to believe that this is an agent that works for themselves first and foremost (assuming the landlord had to take this unfair cleaning cost on the chin)
I would avoid this agent whether I was a landlord or tenant.
(I look forward to them responding to this review while they were unable to respond to any criticism or emails privately!)
Tenant
14th Sep 2023 (1 year ago)
P Mathews
Purchased my property through Belvoir, and had the pleasure of dealing with Major who was extremely helpful throughout and super responsive. Would recommend.
Buyer
30th Aug 2023 (1 year ago)
M S
It’s good
2nd Aug 2023 (1 year ago)
L Ruiwen
Very patient and introducd the information in detailed
25th Jul 2023 (1 year ago)
B KHAN
Very good experience and happy with the service of Major. Very helpful too. Kudos Belovoir
22nd Jul 2023 (1 year ago)
U Mehta
Very helpful agent .
Thank you
22nd Jul 2023 (1 year ago)
R Anne
I am editing my review as I am being threatened with legal proceedings and bombarded with emails . This is an account of what happened: 1. Major Mahil showed me 3 flats over a 2 week period . I asked if the one we had booked to view was smaller than the others and he turned on me calling me a time waster 2. When looking at property we were a group herded in and out with no time to look properly or ask questions before the next “ group” was shown 3 . I called about a flat that has been let ( was unaware at the time ) was told if I paid more rent we could discuss . 4. I offended Mr Mahil and was asked to apologise and withdraw my review . I said I would get back to him pending advice and 30 mins later he threatened me with a lawsuit with people he “has known 20 years “ . These threats and inability to act professionally has effected me so I will also be seeking advice
Tenant
19th Jul 2023 (1 year ago)
C Anderson
Very punctual friendly agent (major)!
17th Jul 2023 (1 year ago)
A dimaityte
So smooth and quick. Viewing was organised very well, no groups viewing so get full attention of the agent. Any questions it’s easy and quick communicate . Agency was very efficient and got response from the owner in 30min not like other agencies waiting for 5-10 days.. the agent which did a tour to my friends ( for me ) was great and even sent me a video of diff property. Thank you so much for sorting me out!
14th Jul 2023 (1 year ago)
C Kim
Major was really friendly and went the extra mile to help with viewings, given I was traveling from elsewhere and wanted to fit in as many as possible in one day. Would strongly recommend, thank you so much!
14th Jul 2023 (1 year ago)
D Zaki
Unprofessional and not respecting people. I had a view and who made the view for me was very rude with me and treated me in very bad way, I didn’t understand if this disrespect or discrimination but absolutely if it was for free i will not take it. I called the company and let them know what happened no one even apologized to me for being treated in this way. Not recommended at all, very disappointed experience.
8th Jul 2023 (1 year ago)
S wedgbury
I purchased my property through Belvoir (Major specifically), and had such an easy and pleasant transaction that I chose to sell the property with them years down the line. I would highly recommend Major and his team. Competitive prices and great, personal service.
Seller
28th Jun 2023 (1 year ago)
H Shah
Great service from Belvoir, Major was helpful throughout our tenancy
Tenant
27th Jun 2023 (1 year ago)
P Dalin
Avoid at all costs. Do not interact with them. They hide reviews on Google based on their liking.
19th Jun 2023 (1 year ago)
R Iulia
I’ve had one of the worst experience of my life with them. I moved for a year in one of their apartments that had mould. I had to wait and beg for 5 months to have someone to clean it and my flatmate got a severe allergy to mould do to their negligence. We ended the contract earlier with a notice of one month in advance. They are saying our deposit will be taken as we did not give any notice and because “there was no sign of mould” (we ourselves cleaned the apartment as much as we could). One of the employees told us that there will be no deduction from our deposit but now they’re saying the exact opposite. From experience, do not rent anything with them :). Save your time and money.
Tenant
15th Jun 2023 (1 year ago)
P SOK
Belvoir provides excellent property management services with properties of quality.
Definitely recommend letting through this agency.
Landlord
11th May 2023 (1 year ago)
M Tafiq
The service provided by major (belvoir) was absolutely outstanding from my first conversation I had with him to the moment I received my keys. Anytime I had a question major was available to answer any of my concerns.
Will definitely recommend belvoir (birmingham central) these to all family and friends. A Big Thank You. Taff
Tenant
13th Apr 2023 (1 year ago)
O Ali
Really good experience being a tennant in Handsworth Birmingham
On time customer service
We had a mould issue in the property which was taken very seriously and acted upon immediately and all steps taken to prevent and remove mould. Any other maintenance issue we reported was responded in timely manner and adequate actions taken.
Property manger Dylan , Reuben were really on spot. Manager Major has been really helpful
Highly recommended
Tenant
17th Mar 2023 (1 year ago)
S Bhatt
Amazing place
17th Feb 2023 (1 year ago)
S Michelle
Dylan has been an approachable and attentive point of contact for me at Belvoir Birmingham - thanks Dylan!
9th Feb 2023 (1 year ago)
S Naroo
We have been using the team at Belvoir Birmingham Central for around 15 years. They are an excellent team and go the extra mile to solve any issues.
Landlord
3rd Feb 2023 (1 year ago)
F Mapundu
Very unsympathetic abrupt on the phone. Not great customer service
26th Jan 2023 (1 year ago)
M CHAN
Poor and irresponsible service. Don’t find them for renting.
24th Jan 2023 (1 year ago)
M Mohamed
Quick and efficient service when my washing machine broke down. Absolute star!
24th Jan 2023 (1 year ago)
T E
After a disappointing experience with Connells Estate Agents, for which they apologised for ( did not inform me of when viewing where available despite registering, home ended up being let) I was back on the renting market to find a home. I found one at close proximity to the city centre offered by Belvoir Birmingham Central.
I found their service efficient and with their self-service viewing registration. I found myself the next day viewing the property with Mr Mahil, who showcased the apartment to me.
Every stage from viewing the property to being handled the keys has been a pleasant experience. Despite the few minor maintenance issues which are duly being sorted out by Assistant Property Manager Dylan Symonds-Roberts. I’ll recommend using Belvoir Birmingham Central if you require finding a home in the City.
Tenant
14th Nov 2022 (2 years ago)
E Blackshaw
Do NOT deal with this agency. They are the worst company I have ever had to deal with. I let a property through them and it was in a very dirty state when I moved in; when we questioned this their manager proceeded to verbally abuse and shout at us and refused to help with any way. He was the most intimidating and horrible person I have met in my entire life. They then charged us for cleaning at the end of the tenancy when we left it in a much better state than when we moved in. The fire alarms did not work when we moved in which is a massive safety issue, and overall the whole letting experience was really disappointing. We did not try to take the issues further as the so called manager is quite frankly terrifying and clearly has some serious anger issues. I am very happy to have finally wiped my hands of this agency; please do not make the same mistake we made and avoid avoid AVOID letting any property through them.
Tenant
9th Nov 2022 (2 years ago)
B Ghuman
Best in the game highly recommend.
8th Nov 2022 (2 years ago)
S Sriramachandran
Belvoir has a team of wonderful people who are super helpful and quick with response, making my life as a tenant easier. Shout out to Dylan, the property manager, he’s been the best!
Tenant
8th Nov 2022 (2 years ago)
S Jason
Used Belvoir on many occasions for letting my Birmingham properties. First class service every time, competitively priced and always going the extra mile ????????????????????????
Landlord
7th Nov 2022 (2 years ago)
A Jones
Great service from a top company
7th Nov 2022 (2 years ago)
R Lotay
Amazing service and as always professional.
My go to place for property and rentals.
7th Nov 2022 (2 years ago)
E
Avoid at all cost
6th Nov 2022 (2 years ago)
J Richards
I made an enquiry with Dylan at Belvoir regarding our electricity meter reading as we were struggling to read it ourselves. He contacted the building maintenance manager and we had the reading within a week. Dylan was professional and efficient throughout and I must say it was very refreshing to deal with someone who was so helpful.
4th Nov 2022 (2 years ago)
S Randhawa
A team of amazing people!!
Firstly, any time i phone up or email I am always greeted with a personal touch. Amazing customer service by everyone there!! Great people to deal with. I had an issue and I just wanted advice and for someone I could discuss it with, with patience and time i was assisted and honestly I felt at ease!! The team are brilliant ???? so impressed!
22nd Oct 2022 (2 years ago)
L Ural
Belvoir under Major Mahil’s leadership has looked after number of my properties over the last 14 years, always effectively , efficiently, and with a smile and a good customer service - would highly recommend any day to any one
Landlord
19th Oct 2022 (2 years ago)
P Latorre
I think the best and the most important aspect of the company it’s they are always giving you the support you need with the property, to make you feel comfortable on it.
Thank you for everything Major and your team.
Tenant
11th Oct 2022 (2 years ago)
E Yagcioglu
Definitely one of the best agents in Birmingham.
Mr. Major was kindly and patiently trying to answer all my questions and supporting since day one.
They also gave a welcome box as a gift.
27th Sep 2022 (2 years ago)
A Hossain
Absolutely trustworthy property agent in Birmingham. When was clueless and finding it difficult to figure how to find my first rental apartment near the city center, Belvoir has taken all my worries to their shoulder to find a new home in the town. Great service. Special kudos to Mr. Major for his consistent support.
Tenant
25th Sep 2022 (2 years ago)
H Salvini
Great flat, letting agency Belvoir was very responsive and co-operative. I was looked after nicely by Major Mahil throughout my tenancy.
Tenant
21st Sep 2022 (2 years ago)
L Wolfe
Staff are unresponsive, don't send application forms, and ghost you. Not to mention the standard estate agent prejudice against students and the disabled.
19th Sep 2022 (2 years ago)
T P
Had good experience with Reiss who was very responsive to urgent request to sort out housing referencing. Also thanks to Charlene for helping out even after working hours.
17th Aug 2022 (2 years ago)
H Lane
I lived at a Belvoir property for a year and they were great. Ndey spotted that I had overpaid my rent and notified me immediately which I was very grateful for. Johnathan has also been super helpful and even went to the property management company which managed our apartment on our behalf when we had issues.
Tenant
13th Aug 2022 (2 years ago)
H Woolvine
The team at Belvoir Birmingham were super helpful in getting me setup in my new property. Major was really friendly and provided a quick and efficient service! Not to mention their properties are stunning! Would definitely recommend ????
Tenant
8th Aug 2022 (2 years ago)
Priya
The viewing was quick but detailed and hassle free. They Infact helped in suggestions on what they will replace before moving in and we're very friendly and informative with all the queries I had regarding the property. Definitely give them a call if you want a good agent for house viewings.
26th Jul 2022 (2 years ago)
B Kendle
Very professional and honest. Reply really promptly. Feel comfortable to sign a tenancy with them as an estate agent.
Tenant
25th Jul 2022 (2 years ago)
G Clarke
I was very impressed with the service and efficiency of Belvoir. Major and the rest of the team were very welcoming and were able to answer any questions we had.
22nd Jul 2022 (2 years ago)
L Lauwrens
Working with the Team at Belvoir Birmingham has been an absolute pleasure. Very polite and professional team.
Highly recommended.
22nd Jul 2022 (2 years ago)
M Zizzi
Couldn’t ask for more from Major and his team. Great customer service, giving a helping hand every step of the way. Top people will definitely be using in the future!
Special mention to Reiss who showed me round a handful of properties
14th Jul 2022 (2 years ago)
C Hopkirk
Belvoir are quick to respond to my queries as a tenant and effectively correspond between ourselves and the landlord. They go the extra mile to try and sort issues out and we appreciate their service! Jonathan in particular has been great.
Tenant
12th Jul 2022 (2 years ago)
U ALI
Very Helpful, kind and always available, it’s been good few years, they have been looking after my properties, can’t ask for better. Thanks Major and Team
Landlord
8th Jul 2022 (2 years ago)
A Layla
I didn't want to take a dig but unlike other property agencies they are easy to get through to, helpful and quick.
N'dey, Charlene, Major, Reiss and Jonathan - excellent job, fantastic team and always great to deal with yourselves.
28th Jun 2022 (2 years ago)
C Coller
Major and his team have been brilliant from start to finish. Really couldn’t have asked for a better agent acting on our behalf. Lovely staff, always call back when they say they will and helped with the dreadful tenants that Headoffice had moved in. Can’t thank them or recommend them enough. Barbara & Charlotte :)
Landlord
22nd Jun 2022 (2 years ago)
M Middaugh
Very professional agency with a focus on communication to tenants & landlords. Knows the local market better than any other firm. Extremely passionate staff.
22nd Jun 2022 (2 years ago)
A Jain
Very disappointed with the service I recieved. First, I am spoken to rudely by the women on the phone, who constantly tried to catch me out, despite my best efforts to reassure her that I am in full time employment. She also repeatedly reiterates she does not have time for us if we are time wasters, and that we won't be able to reschedule our viewing if we can't make it.
Then, we take time out of work (only weekdays 9-5 is available) to attend this viewing, only to get there and find out that the viewings been cancelled? I received a confirmation email and text the day before however, I did not receive a so called cancellation that I was supposed to get apparently.
Not happy at all
31st May 2022 (2 years ago)
H _p
???????? Professional service. Prompt reply on email and phone. Highly recommended if you are buying/renting in Birmingham. Major and their team have been very helpful. They know the place very well!
17th May 2022 (2 years ago)
P Legit
Hello, i would like to say i will never be returning as a customer. Major started threatening me with lawsuits i only came for a house. He done this many times and this will be his last, Major you know i love you, but this a step too far.
30th Apr 2022 (2 years ago)
E Ieremia
The worst estate agents I have ever collaborated with. They kept part of my deposit even when I left the property spotless clean and in perfect condition. Additionally, they refused to replace my broken chairs. These were broken before I moved in and were highlighted on the inventory but they still have not replaced them.
Tenant
20th Apr 2022 (2 years ago)
J H
Don't really have anything bad to say about these guys, I was shown round a property by Reiss, who was on time, knew the flat well to show me round and was very professional. After a couple of communication errors leading up to move in, these guys really turned things round and actually got me moved in a day early, on this week with a bank holiday weekend. Thanks to Jonathan and Major on that one, me and my partner are very happy with the flat, and in the end they really impressed us by getting the flat cleaned and ready at very short notice. Hope that the rest of the tenancy is as smooth as the move in. Thanks!
Tenant
14th Apr 2022 (2 years ago)
N Fazel
Very Professional Service from Major and his team, highly recommended.
5th Apr 2022 (2 years ago)
Mehdi
Efficient and professional.
4th Apr 2022 (2 years ago)
H Engineering
absolutely fantastic estate agent. have been working with them a while an Jonathan Burgess is an absolute gentleman. would 100% recommend!
1st Apr 2022 (2 years ago)
A 123
Would never deal with the Birmingham central office 1 chap in there is offensive and abusive over a set of keys for planned works
31st Mar 2022 (2 years ago)
K Rowe
Belvoir Birmingham have always been excellent to deal with. When the team has changed over the years, they have always maintained the same high standards. Highly recommended
2nd Mar 2022 (2 years ago)
D Statham
Hi
I have recently moved my rental property to Belvoir and I have found them absolutely excellent.
They are extremely reliable and
they have gone above and beyond their job description and I would highly recommend them.
Landlord
24th Feb 2022 (2 years ago)
O Olu
Relationship is everything to me, from start to finish they have helped me and friends close by I have referred and had great experience with Major and his team. Thank you again
16th Feb 2022 (2 years ago)
S Sudhakar
We are with Belvoir Birmingham Central for nearly 12 years. We really appreciate all the hard work, professionalism, quality work, immediate response from Major and his team. With Team Major, we are not worried about our properties. We would strongly recommend Belvoir Birmingham Central.
Landlord
11th Feb 2022 (2 years ago)
P Hughes
Belvoir have been managing agents on my property for a few years now and always provide an excellent service. Communication is good and I can trust them to handle problems as they arise. I would recommend to anyone
Landlord
11th Feb 2022 (2 years ago)
H Gora
From start to finish Belvoir Birmingham has always been professional and exceeded expectations.
10th Feb 2022 (2 years ago)
J Hayward
We have been using Belvoir Birmingham for the last 8 years to manage our property and cannot recommend them enough! Their team is incredibly professional, always supportive and quick to respond. They always go above and beyond to give an oustanding service.
Landlord
9th Feb 2022 (2 years ago)
P Alexiev
Unprofessional,If you book viewing for their property make sure you call them to double check if they have let the property already because they won't notify you.
5th Feb 2022 (2 years ago)
T singh
Had a really great experience from belvoir central Birmingham I’m a landlord had 2x properties which where empty for a while, not getting much joy from my previous letting agent so decided to go with Belvoir through a recommendation, spoke to Major and he was professional and kept me in the loop all the way through providing me advice on rental potential and let out both properties within 2 weeks, had no issues with the process. Great work
Landlord
13th Jan 2022 (3 years ago)
H Mahal
Major was extremely helpful and knowledgeable on the Birmingham market and made the process of finding us a place extremely easy
13th Jan 2022 (3 years ago)
J Dingo
Fantastic experience from start to till now . Major and his team were very friendly, professional and super responsive to all my questions.
Cannot thank Major enough for his support, advice and overall excellent experience through quiet a stressful time for me!
13th Jan 2022 (3 years ago)
G Surdhar
An amazing team. Great staff. Efficient service.
Highly recommend there efforts, polite, professional and willingness to help. They stayed with me on the journey. Such beautiful properties they have available to rent.
Tenant
13th Jan 2022 (3 years ago)
O Najimi
Terrible agency. The worst I've ever been with, and the flat was the worst I've ever lived in. Poor properties, rude staff who tell lies, won't fix problems. Major is the ultimate money grabber. Don't expect to get your deposit back from this sham of an agency. I wonder how much money you've made yourselves from not giving deposits back? This agency should be closed down, scammers! I cannot for the life of me understand the 5 star reviews when I had such an awful time with this company! The only 5 star reviews you get are from landlords and that's probably because your helping them screw money out of their tenants! You are beyond disgusting.
Tenant
9th Jan 2022 (3 years ago)
S Chacko
Was asked to give a review by belvoir. Poor Service receiver by customer service agent on phone.
6th Jan 2022 (3 years ago)
S Sam
Had a very poor experience with this company when I went to view a flat. When we arrived the tenant was still in the apartment and wasn't aware that we had an appointment. Really unprofesional from Belvoir.
6th Jan 2022 (3 years ago)
R 1295
I was asked to make a review of Belovoir by the lovely Belvoir rep Jonathan. But I informed him i felt it best not to because I wasn't happy with certain parts of service and i didn't want to judge a company after only few weeks.
After 11 months I still wouldn't recommend this branch of Belvoir.( Belvoir Liverpools branch I was so impressed with hence I was very excited to work with Birmingham) Slow to respond to disrepair that are urgent . Forced to get fire services involved who had kindly intervened. Fire men had same issue getting help with customer service as I did. They were kind enough to offer there names and number incase if further help if needed because they themselves had such a difficult time to reach customer service.
Manager mahil - I can only echo what other clients has said in regards to how Mahil deals with clients. Doesn't take constructive criticism very well unfortunately.
Pros: very quick to fix contracts and allow you to move in. Paper work went through very smoothly. Great company to use if you don't need any repairs to the apartment. Unfortunately, this wasn't the case for myself.
I'm yet to move out of the apartment so unsure as to how smoothly that process will be.
Overall ,improvements necessary. Sorry to say wouldn't use this branch again :(
Tenant
5th Jan 2022 (3 years ago)
N Alphard
Fantastic experience from start to finish. Major and his team were very friendly, professional and super responsive to all my questions.
Cannot thank Major enough for his support, advice and overall excellent experience through quiet a stressful time for me!
Would 100% recommend Belvoir - especially after having a not so nice experience with a previous agent who wanted me to pay them!
Really glad I went with Belvoir. :) thank you!
20th Dec 2021 (3 years ago)
M FARHAN
They are not professional and deceive tenants and have unusual clause in their rent contracts.
Also they took money from the my deposit and said we deducted for cleaning however it is not correct. Highly unprofessional
Tenant
17th Dec 2021 (3 years ago)
A Z
If you're a tenant, ensure that any property you move into is cleaned to a professional standard. The property I moved into was not cleaned professionally despite Belvoir claiming otherwise. I had to pay for a professional cleaning company to clean the property when I moved in, and was not reimbursed (not even partially). This is not a case of me being pedantic, the property was genuinely filthy when I moved in (coupled with living during a pandemic).
What's ironic is that at the end of my tenancy, despite the fact I had contracted a cleaning company to clean the property to start to finish, I was told from Belvoir that parts of the property were not cleaned professionally and they went ahead and deducted a chunk off my holding deposit to have it cleaned themselves.
Belvoir have also tried to circumvent any criticism by mentioning they will take legal action which feels like intimidation.
There have been other issues along the way beyond the scope of a short review. I will be giving them 2 stars out of 5, with one star being issued for the strong first impression they made. It's a shame it wore off.
Tenant
24th Nov 2021 (3 years ago)
C Harris
I have dealt with Belvior Birmingham Central for many years as a tenant, and have always found the service to be impeccable. Nothing is too much trouble for the team, even during difficult negotiations. Belvoir take care of all the little details that make the service both personable and professional. I look forward to dealing with Belvoir again in the future.
Tenant
24th Nov 2021 (3 years ago)
H Seidu
I felt Discriminated when I went to view a property with them.stay away.
16th Nov 2021 (3 years ago)
D Kohli
I am really impressed with the companies professional approach of taking care things.
Being a landlord I was very much worried about finding the right tenant for my property, but I am so pleased to deal with Major the owner of Belvoir who is A man who keeps promises and who can be trusted. I own quiet a few properties in birmingham and I am sure we will do good business together. Cheers to the entire team and keep up the good work. ????????
Landlord
13th Nov 2021 (3 years ago)
Shiraz
Estate agents sale properties and earn money. Major Mahil from Belvoir Birmingham Central sale properties and win Hearts.
What a lovely person with amazing personality to deal with. Honest in advising and sincere with his words.
Highly recommended to everyone.
Thank you Major Mahil in helping us buying our first house.
Regards
Shiraz
Buyer
27th Oct 2021 (3 years ago)
R Fatania
The best agents in Birmingham! Can recommend for lettings and sales!
27th Oct 2021 (3 years ago)
I Atwal
The team at Belvoir Birmingham were fantastic. It was my first time buying a property and Major went out of his way to ensure it was stress free. From viewings to the completion whenever I needed to speak to the team they was always on hand. If anyone is looking at buying a property and unsure where to start I would recommend to call Belvoir.
Buyer
20th Oct 2021 (3 years ago)
A Fitness
Major amd the team have been really supportive, responsive and helpful making the process of looking for a property and moving forward easy and smooth
Thank you for the help guys
20th Oct 2021 (3 years ago)
S Miller
We've worked with Belvoir for months now and they have been consistently professional, knowledgable and responsive property managers. I've personally worked with Charlene Lowe who has been an excellent contact and mediator between ourselves and our landlord. Charlene has been a pleasure to work with, has an excellent attitude and professional demeanor and I've really appreciated her service.
Tenant
11th Oct 2021 (3 years ago)
M Alsayeh
The two agents Jonathan and Charlene that I dealt with, were always on top of their game. Reply very quickly and efficiently.
10th Sep 2021 (3 years ago)
P Shah
Very professional level of service offered by Belvoir even within the pandemic. They have a great database of contacts and achieve optimum rentals within a very short period of time. Always a a pleasure to deal with Major and his team.
Landlord
1st Sep 2021 (3 years ago)
Samkeliso
These people are sooo rude. Talked to one guy and this other women. From yesterday I realised that the women is rude. They were both shouting at me. Too long of a story to explain but they will not be getting my money. I would fire them tbh.
I was not being rude the guy answered the phone very very rudely I quote “you sound like you just woke up did you not know you have a viewing “ I then said “I’m sorry it wasn’t me that’s viewing it as I’m not in the city my flatmate was supposed to come but she just told me she has to self isolate and I just woke up so I didn’t know” he proceeded to shout and kiss his teeth saying I’m taking the micky and that he won’t deal with me he is done.
12th Aug 2021 (3 years ago)
K obrien
If I could give zero rating i would. Do not touch this company with a barge pole. Rude and offensive...spoke to me like I was from the street. Unprofessional. All they want is the commission
11th Aug 2021 (3 years ago)
M Gleeson
I have been using Belvoir Birmingham Central to manage my apartment for over 8 years now and they always respond in a timely fashion and deal with any issues professionally and efficiently.
Landlord
11th Aug 2021 (3 years ago)
V eunick
From my personal experience with belvoir i would recommend them to anyone, they have been nothing but professional from the first day, I have not once had any issue that they haven’t dealt with swiftly and to my satisfaction, they honestly do aim to please and provide an excellent service, i would also like to mention the building manager, any issues or queries she will get it sorted asap! as far as letting agencies go, you can’t go wrong with belvoir.
Tenant
10th Aug 2021 (3 years ago)
Z Akhtar
Belvoir are a very professional and helpful company. They always try their best to get a problem resolved ASAP. They have some good people working in the office who never hesitate in going the extra mile. We have been with Belvoir for 5 years now and never had a problem.
Tenant
10th Aug 2021 (3 years ago)
V Suresh
Thank you Jonathan, Major & Team who rented out my Birmingham City centre flat within 24 hours of listing. Very pleased indeed with their work and good to know my place is in safe hands.
Landlord
9th Aug 2021 (3 years ago)
C Wilson
I was buying my property and the estate agent was Belvoir and more specifically Major. Incredibly quick to reply and sort any issues I had and always willing to meet me at the property at short notice. Thank you very much.
Buyer
9th Aug 2021 (3 years ago)
JackUK
Belvoir are an excellent company to deal with, thanks to John for making the process so easy and painless.
7th Aug 2021 (3 years ago)
N Jewellery
URGENT: avoid if you're a tenant. As you can see the five star reviews are from the landlords and property owners. They will literally harass and stress you out.
Tenant
4th Aug 2021 (3 years ago)
D nicolaescu
Incredibly knowledgeable, professional and true local experts. I would absolutely recommend Major and team Belvoir!
27th Jul 2021 (3 years ago)
H Newton
Absolute pleasure to deal with, Major was wonderful as always and helped me sell my property in no time at all! Would highly recommend Belvoir, very professional and lovely to deal with.
Seller
7th Jun 2021 (3 years ago)
N No
very horrible service. not helpful and very rude
24th May 2021 (3 years ago)
H Nguy?n
very poor customer service . the manager is very selfish person and his office is same.
24th May 2021 (3 years ago)
L TAPP
Very good team, I have worked with them for a number of years. Always responsive and helpful!
23rd May 2021 (3 years ago)
G Kesterton
I lived in the city , and had a great studio apartment which was convenient for work, shopping and public transport, belvoir lettings gave me a professional and friendly service.
Tenant
15th May 2021 (3 years ago)
S Grundy
Good but inconsistent support from Belvoir at times, some issues were resolved fairly quickly whilst other issues which were raised at the start of our tenancy (over 12 months ago) were never fixed (specifically a broken dishwasher). I understand there were some complications with the dishwasher being removed and replaced but at times it was evident no progress was being made. Belvoir were helpful getting us in into our apartment and the check out process was smooth despite some delay in receiving our deposit (delayed due to no invoice being provided for cleaning services).
Tenant
10th May 2021 (3 years ago)
Sina
Fantastic 1st class service, thank you for your work and make me a Landlord ????????????????
Landlord
5th May 2021 (3 years ago)
J Orton
Belvoir recently facilitated my purchase of a property in the Jewellery Quarter and provided a very professional, helpful, responsive and friendly service. In particular, I was very impressed with Major's service and expertise and would highly recommend.
Buyer
16th Apr 2021 (3 years ago)
C Kennedy
I have been renting a property through Belvoir for 8 months and after a history of poor property management I am pleased to say I have found Belvoir to be proactive and fair. My main contact, Jonathan addresses each of my queries or concerns professionally and promptly, always ensuring to follow up and keep me updated on the status. I feel very reassured that if there is ever an issue, it will be rightly resolved without complications. Thanks Belvoir team!
Tenant
5th Apr 2021 (3 years ago)
E Hignett
We let from Belvoir central last August. When we moved in, the apartment was in a total state of disrepair and was dirty. There were light fittings hanging from the wall, a soiled oven, broken furniture, a washing machine filled with stagnant water to name a few. Every item furniture in the apartment was damaged in some way, and most was unsafe and unusable. Belvoir central claimed they did not know about most of these faults, as they had not completed an inventory, it was not completed until we had been at the property nearly 2 weeks. I can see from other reviews people have similar experiences with the condition and cleanliness of Belvoir's lets (please see photos from move in day). It took 6 months and threats of court action to finally get most of the issues above resolved and to get reimbursed for items that we had been given permission to purchase. We had to chase them repeatedly to get items fixed, such as the shower screen which was causing flooding in the bathroom and the washing machine that was broken from the day we moved in. When we reported all of the issues above on move in we were advised we could \'vacate the property if we were unhappy, for a fee\'. This is the most insensitive and disgusting treatment I have ever received from a letting agents. We were let an apartment in a dire state, which was not at all like the photos on the listing, nor had it been in this level of disrepair when we viewed it. I am able to evidence all of this via email record. Our time letting with Belvoir central was a headache from start to finish, we were met with no empathy regarding the conditions we were left living in - not knowing if we were trapped in the apartment due to the broken door and so on. I spent hours and hours emailing them and calling them just to get responses and get urgent repairs done. During the time we were there we had multiple incidences of leaks under the floor, which the leaseholder reported to Belvoir, but they did not act upon. This culminated in us having the leaseholder round at our apartment at 11pm one evening. At move out Belvoir ignored us when we requested our deposit return (didn't reply until 2 weeks later), then tried to charge us a cleaning fee which is ridiculous given the condition when we moved in and after we had spent hours cleaning it. We had to produce a 29 page document demonstrating how we had improved the apartment, only then did we get our money back 24 days later, but they had the cheek to still charge us a check out charge of £90, even though we had spent hours sifting through the data and photos and handing it to them on a plate! I requested this money back but this was refused by the owner Major. I then reminded him of the multitude of issues we had dealt with during our stay: leaks, no washing machine, driving to and from ikea to buy (and build ourselves for free) furniture, seized up doors, faulty heating - thinking that he might like to return the money as a gesture of goodwill, bearing in mind the tenancy from hell we had, but he refused. Rude staff, appalling treatment, avoid like the plague!
Tenant
31st Mar 2021 (3 years ago)
K Melgaard
Used Belvoir BC as a management agent for 12 years and then they helped me secure the sale on the property - I would recommend their services very highly.
Seller
9th Mar 2021 (3 years ago)
N Mav
Very helpful and supportive throughout my tenancy.
Tenant
4th Mar 2021 (3 years ago)
M Singer
After some initial teething problems, Belvoir Birmingham have been great, particularly Major and Jonathan. They are very responsive via email and seek to fix any problems as soon as possible. Would recommend!
3rd Mar 2021 (3 years ago)
F Farjady
Belvoir Birmingham Central are managing a property for me for the last several years. I'm delighted with their service on my behalf, and their expert advice have always been invaluable when things get complicated, and communicated with friendliness and professionalism. Because of my heavy workload, it is great that my mind is at ease regarding managing the property. I sincerely and highly recommend their service.
Landlord
27th Feb 2021 (3 years ago)
G Orrell
Belvoir Birmingham are first class. They have managed my property for me for over 10 years and keep me fully informed of the local market dynamics to ensure full occupation.
Landlord
24th Feb 2021 (3 years ago)
C Lennard
Exactly what you want an Agent to be
24th Feb 2021 (3 years ago)
V Drakopanagiotaki
The most helpful and responsive lettings agency in my 10 year letting experience. Special thanks to Susannah for the nitty gritty details, to Major for going above and beyond, always with a smile on his face, and to Jonathan for being available any time we needed to fix any maintenance issue. Thank you all.
Landlord
17th Feb 2021 (3 years ago)
O Todorova
Very pleased with Belvoir services. Especially Major being very profesional, efficient, helpful and stress free. He is passionate about his job and helping customers finding their dream home.This is my second rented flat with Belvoir and I'm really happy with the deal and details. Highly recommed.
Tenant
17th Feb 2021 (3 years ago)
L Derrick
Major runs a tight ship here and often will get involved personally if he has to. My apartment is in good hands. :-)
Landlord
15th Feb 2021 (3 years ago)
O imperiale
Professional, Prompt, Good understanding of the market, Accommodating to the unforeseen circumstances
12th Feb 2021 (3 years ago)
M Mohamed
This is my first time becoming a tenant and I must say that the onboarding to signing the tenancy has been great.
Jonathan and Susannah have both been responsive and taking care of a couple of concerns I had with the apartment (window doesn't close and I can't access the locked meter).
Tenant
8th Feb 2021 (3 years ago)
M Sahin
I have been a tenant in a property for more than 3 years which was looked after by Belvoir Birmingham. Major and Charlene has been very professional, responsive, polite and efficient in their dealings with any issues. The company has a good network of contractors that deal with repairs associated with the property. I would definitely recommend the services they provide and would like to use this opportunity to thank them for their support, professionalism and dedication in the past three years.
Tenant
13th Jan 2021 (4 years ago)
T Kore
As a first time tenant, had a very smooth experience, all issues with the property were handled promptly and the check out process was made very easy. Next time I'm renting I will definitely give Belvoir a call.
Tenant
13th Jan 2021 (4 years ago)
S guy
first class customer service,I own a property in The Jewellery Quarter which I rent out,I have employed Belvoir as my leasing/management company over the 15 months(having previously been with another company in the area)Major and his team from Belvoir give a first class professional service,i would highly recommend
Landlord
13th Nov 2020 (4 years ago)
E Kashanchi
Belvoir was recommended by a previous tenant ..always a good sign.
Starting with Major, his team Emily, Charlene and recently Jonathan have all been professional and responsive. Even under pandemic I’ve had no problem reaching Jonathan. They have their own contractors which I have just used, but are cool with sources recommended by the owner.
Landlord
10th Nov 2020 (4 years ago)
L G
I had a good experience of purchasing a property with Belvoir's help. Although the lockdown made it difficult to come to the completion quickly, Major Mahill was supportive and helpful throughout the process. Even small issues that were identified the last minute, were managed to be fixed very fast. Thank you for your cooperation and all the best, Belvoir!
Buyer
8th Nov 2020 (4 years ago)
D Kingdon
Helpful and professional team that are able to assist promptly
16th Oct 2020 (4 years ago)
M Davidson
I've been with Belvoir for just over three years now and in fact when I recently moved house I made a specific effort to stay with them because they're so friendly!
Charlene and Susannah in particular have always been on hand whenever I've had any questions and have made the process of moving between two properties as smooth as possible; there's a real sense that they want to help and it genuinely feels like they are concerned with their tenants' welfare.
Very happy with Belvoir Central - highly recommend!
Tenant
15th Oct 2020 (4 years ago)
J Lucas
This central office of Belvoir have managed a local apartment for me for several years. Always finding a suitable tenant quickly and dealing with any maintenance issues immediately. Prompt and effective team that I can leave to manage my property. Perfect.
Landlord
12th Oct 2020 (4 years ago)
M garmaki
the staff are not professional and one of them who is responsible for a maintenance issue, she is too impolite and unprofessional, and most of the time she did not answer your email.
I rent an apartment in late August, when I got the key, some furniture had been broken and did not get the postbox key.It takes a month to receive the postbox key, they did not check the apartment before. it took more than a month to replace the broken stuff, and each time I contacted them they said 'oh ok I will call the landlord JUST NOW', or they said, 'I sent him an email last week but he did not answer'! ok, it is your responsibility to follow up and find the landlord to sort the issue, not wait until I call you to follow up. Even, one time, when I called them one of the staff said why you call every day, we will order or we will ask the landlord to bring the postbox key. while it was about the month that nothing was replaced and I did not receive the key, however, the property should be checked before a tenant gets a key. When I received the key, it was the wrong one, and again the same process. for everything I should have contacted them several times. Finally, after 45 days the furniture was replaced.
While I rented the apartment with the properties they showed me at visiting day, which I paid for that, I expected to replace the broken furniture with the same, however, the agent said if you want you can buy the new one and 'The chest of drawers were replaced with a like for like'. too impolite. I do not know who is the manager of this agency but the manager should teach them some professional behaviour, at least learn them do their responsibilities, because I am sure in future there will be some issue and I need to contact them, while it is a nightmare.
Tenant
12th Oct 2020 (4 years ago)
J McConnell
Belvoir Bham have looked after all my properties in the city for a very long time. ( I tried most of the other agents to find what I was looking for!)
Over the years I have always felt as if I was a ‘special’ client.... and I haveca feeling that is how all their clients, landlords and tenants, are made to feel.
Keep it up!!!! Jmc.
Landlord
10th Oct 2020 (4 years ago)
S Cole
The team here were really professional, helpful and responsive when needed. I would recommend anyone if they are looking for a property to rent or buy to Belvoir Birmingham Central!
9th Oct 2020 (4 years ago)
L Majoros
I have nothing but good things to say about Belvoir. As someone who was renting an apartment from another country, they were extremely understanding and accommodating, always responded in a timely fashion, and did a good job. Not every employee was helpful, but I wanted to shout out Major specifically for being such a huge help to me as I was moving out. Thank you for an overall amazing experience!
Tenant
23rd Sep 2020 (4 years ago)
S Muzammil
Check their website dont bother calling them." They are too busy to run you through the available properties". I beg to question, why keep an office and a phone when everything can be done through the website? Wont be visiting them ever!
16th Sep 2020 (4 years ago)
T lone
Update; ( as they have lied in their response.)
This is not Jeffrey, it’s Jeffrey’s friend as you have stated you are aware of. I’m attaching my pictures of my emails and you can check to see if there’s any threats or abuse (apart from saying I’d leave them bad reviews). This just goes to show how childish Major can be.
PLEASE STAY AWAY!!!!
He started with threatening my friend with a defamation lawsuit over his last bad review(last line of the email(last picture)) , this was after he threatened him in his own home.
I haven’t dealt with them personally but I have been helping a friend try and sort out his issues. The staff, most especially the manager of the franchise Major Mayhill, are unhelpful, petty and childish. I’m attaching some of the emails to show how I’ll-natured and incompetent Major can be. It has taken them over three weeks to install blinds( which aren’t still there) and they have nothing to say about the washing machine.
Id also like to state that Charlene is the only good and helpful person in the company. Jake was also very helpful but is no longer with them( I can't imagine why)
14th Sep 2020 (4 years ago)
J Vidler
Awful agency. If you leave a deposit you'll never get it back. Unprofessional and classless. Also the positive reviews left here are all fake.
Tenant
30th Aug 2020 (4 years ago)
C Durrant
Probably one of the worst experiences I've had from a estate agents. Asked to book a viewing. We were then asked to confirm viewing 2 days before via email. The day before we were asked to confirm by text. Then on the morning of the veiwing we got another confirmation email. 20 minutes after our appointment with no show i called the office and because they'd called at 10:30 on an unknown number with no answer (they didn't leave a message either) they cancelled the appointment and didn't show up.
18th Aug 2020 (4 years ago)
F Brown
Major and team, thank you!
I have been with Belvoir for several years and they have ALWAYS provided excellent service, ironing out all problems and any concerns that arose. An excellent choice for any landlord looking for a tenant. Thanks a million.
Landlord
14th Aug 2020 (4 years ago)
R Spell
Though our purchase didn't come to fruition, Belvoir and Major in particular were very helpful and communicative every step of the way.
Buyer
1st Aug 2020 (4 years ago)
S Bhalla
Brilliant experience. The team at Belvoir particularly Reiss provided great support throughout the lettings process especially in regard to speed and out of hours assistance.
Landlord
21st Jul 2020 (4 years ago)
Liam
Very professional agency that arranged our move quickly for us. Well presented properties with very helpful staff and excellent customer service. Highly recommend.
Tenant
21st Jul 2020 (4 years ago)
D Boyd
Really fantastic service from Belvoir. Friendly, helpful & accommodate requests without any trouble. Very professional service and come highly recommended! Quality homes, cleaned to the highest of standards.
20th Jul 2020 (4 years ago)
N Broadhurst
Michael was extremely helpful in our hunt for a flat. Very quick turnaround and professional service.
8th Jul 2020 (4 years ago)
I Chohan
Peter was very informative, helpful and had a lot of time and advice to give.
22nd Jun 2020 (4 years ago)
M Darrad
Brilliant experience. As a front line NHS Consultant Doctor I needed an immediate short term rental to enable me to work in the hospital and protect my elderly mother in law who lives with me. Belvoir (in particular the manager Major) worked restlessly to get me sorted ASAP. I can’t thank them enough. Highly recommended service - they really go the extra mile.
Tenant
19th Jun 2020 (4 years ago)
S Gorasia
From the moment I first approached anyone at the Belvoir office to the moment I moved out, I have always had help and support with renting the apartment during my stay. Whenever I had any issues someone was always willing to help and make sure anything was sorted out as quick as possible. Would definitely recommened to anyone looking for a property in Birmingham and I personally will go back to Belvoir Birmingham if I ever needed to find a property in that area.
Tenant
8th Jun 2020 (4 years ago)
Antonija
I am currently in the middle of application process for renting a flat and I just want to say that Jake Walker from Belovire is best agent I been speaking so far.
I been speaking to many agencies but nobody was so attentive as Jake. He is really fast with responses and he made this process really smooth by giving me all informations I needed. He is also super professional and polite. I really enjoy his service provided thus far. Also other agent who's name I can't remeber now, who was conducting viewing was really great and overall whole experience with Belvoir was amazing.
I would highly recommend this agency to everyone who is looking to rent property. This guys really know how to do their job!
Tenant
22nd May 2020 (4 years ago)
H karkour
Excellent agency - Major and Jake were very helpful and on hand with all my queries / requests as a tenant. Very polite, professional and replied to all emails / queries very promptly. Also very pleased with the flat, exactly what I was after and in perfect condition. Thank you.
Tenant
28th Apr 2020 (4 years ago)
A morecowbell65
I just wanted to post how helpful they have been in this crisis. I’m an insulin dependent diabetic who has been trapped overseas since the crisis started, with only a couple of weeks supply of insulin. The team there kindly went to my flat, got my spare insulin and posted bit to me overseas. I’m now good for a few months. Well done and thanks to all at Belvoir JQ.
Btw. The guys have got my flat for sale but I’m not currently concerned with that for obvious reasons.
Seller
23rd Mar 2020 (4 years ago)
L Hill
My friend organised a viewing at New Hampton Lofts through this agency. Was supposed to be at 10am, so we were there for 10. Then we had a message to say the viewing had been pushed back to 10:15, fine. No-one showed up. I phoned at 10:25, someone promised to phone me back. At 10:40 no-one had called, no estate agent had shown up. Terrible customer service.
14th Mar 2020 (4 years ago)
D Gurcay
I am a non UK resident, I own a flat in Birmingham and I wanted to sell it.I recently changed my agent looking for a new one who would take care of the client 100 %. So I recently found Birmingham Central on the web, in January 2020- Mr Major Mahill acted very quick regarding renting and selling out the flat. He found a client immediately -to sell the flat- and what I like about this agency is they always return calls and always reply to emails. They are fast. And considerate. I am a happy customer. I will keep on working with them. Didem
Seller
9th Mar 2020 (4 years ago)
C Harrison
As a first time buyer I had a horrific experience with Belvoir JQ, would not recommend.
Buyer
5th Mar 2020 (4 years ago)
S Gaplovska
Very helpful and stress free, efficiently and quickly dealt with all the queries and resolved everything to our satisfaction; we dealt with Major who went above and beyond to negotiate with landlord for us and provided all we asked for our new flat. Highly recommended!!!
Tenant
7th Feb 2020 (4 years ago)
GG
I chose this agency, simply because of the flats they had available at the time, however, when I will be renting again, most certainly I will not be using this agency.
The customer service is so so poor, unprofessional and simply unacceptable. Agents do not know how to communicate with customers, always so rude and unhelpful. If you need anything fixed in your flat, you will have to call them multiple times to get a follow up. They say they will keep you updated via email, and they never do, then you call back again and we have to start everything from the very beginning.
Definitely one of those companies that ruin your mood instantly after having any conversation with them.
Would not recommend this agency to my worst enemy.
Tenant
23rd Jan 2020 (4 years ago)
R List3ning
Was speaking to one person in the office only for another person to chip with a bad attitude. Completely undermining the first guy and forcing her own bad mood into the situation. Will be avoiding this branch.
22nd Jan 2020 (4 years ago)
L Li
A really poor agency. They will keep your deposit fir 3 months and not giving it back to you after you moved out. And they will never give you a call back or update even though they promised. I'm really really disappointed with them. Avoid.
Tenant
6th Jan 2020 (5 years ago)
D b
Best lettings agents I've used. Really quick to sort problems and respond to emails. We also got our full deposit back very quickly. I dealt mostly with Major who was very polite and responsive
Tenant
5th Nov 2019 (5 years ago)
R Wadhwa
2nd time using the guys/girls at Belvoir to let my property and they have been very pleasant to deal with, providing prompt, timely communication and updates and resolving all matters with minimal input from myself.
Really appreciate the work that Major, Reiss and Emily from Belvoir have done for me!
Landlord
11th Oct 2019 (5 years ago)
J Perks
Belvoir allowed me to move into a property that they knew had a mouse infestation. As they did the inventory, they would have seen the landlord left many repellants and traps behind the fridge and along the corridors.
I hoped it was a preventative measure, but soon my asthma started worsening and I saw droppings and heard them in the walls. I emailed Belvoir and they said I couldn't do anything about it apart from contact the landlord, who didn't respond.
I tried to deal myself, but 8 weeks into my tenancy the house is overrun and the mice have started jumping on my bed in Broad daylight. My asthma is horrendous and I'm writing this staying at a hotel because I can barely breathe in my own home. I have allergies, asthma, and a disability called EDS so this is very stressful for me and I just want it all sorted out so I can live a quiet life.
Please release me from my tenancy and give me my deposit back so I can find a new home.
Tenant
10th Oct 2019 (5 years ago)
C Cr
Booked 2 consecutive viewings a week in advance, confirmed meeting point, received no confirmation. I messaged to confirm via their online chat service and was told I would have to contact the local office (this was the second time I was told this by the chat service. Why have a chat service if they cant help with anything, including booking viewings?). When I showed up for a viewing a week later, no one was there. I waited 15 minutes and called the office. I was told that the representative had gone to the second property. They said that he/she would be right over with the car. Waited another 10 minutes and called in again as I was pressed for time. I was told the rep would call me shortly. Another 15 minutes later, no call so I called the office again. I was told that the rep would be arriving in half and hour. That would mean that he/she was 1 hour late to our meeting. ONE HOUR!!! I left and I have no intention of calling to re-book a viewing. Apparently Belvoir thinks that everyone is sitting around twiddling their thumbs.
27th Sep 2019 (5 years ago)
R Sandhu
For a family run franchise i can only applaud the level of service, knowledge, professionalism shown by Major and his office staff. From start to finish the whole process has/had been a pleasure. Will ???? recommend Belviour Birmingham Central. Thankyou once again.
25th Sep 2019 (5 years ago)
P Jhaj
Fantastic service from start to finish, a breath of fresh air. Great honest and helpful staff, will do doing further business in the future.
25th Sep 2019 (5 years ago)
wsqsheldon
Good service, Major did a great work and everything went smooth as expected.
25th Sep 2019 (5 years ago)
M Al-Barwani
Very happy with belvoir especially Charlotte who has been praised many times by my tenants. Will use to manage more of my portfolio.
Landlord
24th Sep 2019 (5 years ago)
C Spillane
Had such an awful experience with this company! Extremely poor communication during the tenancy, leading to leaks not being dealt with and ultimately not having electricity or hot water, causing us to live in unliveable conditions. At the end of the tenancy they have stopped replying to emails altogether and have lied over the phone about the return of our deposit. It has now been two months and we still haven't received our deposit, despite ringing 9 times in a week and emailing them almost every day. We have now decided to take legal action.
In response to your response, the delays are because you did not reply to any of our emails. You've only just started replying a week or two ago when I threatened to take legal action! Please don't make excuses and turn this around, the delay has been down to your incompetcies, nothing else.
Tenant
18th Sep 2019 (5 years ago)
J Adey
Do a job
9th Sep 2019 (5 years ago)
J Reading
Smooth process when making an initial property inquiry and going onto view a property.
29th Aug 2019 (5 years ago)
Ruth
We recently purchased a flat through Belvoir. From first viewing in April to completion in August Major and his team were there for us. They always replied to queries and emails in a timely manner and whilst the process took longer than expected we received good service and I would have no hesitation is using them again.
Buyer
28th Aug 2019 (5 years ago)
J oliver
Belvoir is a great company with polite staff. Overall my experience was enjoyable and stress free.
20th Aug 2019 (5 years ago)
A coles
Viewed multiple apartments with this estate agents - our agent Michael was candid, very professional and never kept us waiting.
20th Aug 2019 (5 years ago)
S G
At the beginning very nice and promising everything we asked for. After we signed the contract they do not care. Requests for repairs in the flat are being ignored, furniture they promised to purchase is non-existent. Staff is incompetent - they could not tell us right codes for the doors, we still do not know who is our energy supplier as they cannot confirm it. Our emails are being ignored.
Tenant
17th Aug 2019 (5 years ago)
A Crichton
This is my first Google review which probably tells you all you need to know. I rented a flat from Belvoir for 8 months, up until about a month ago. I would not use Belvoir again and recommend others steer clear.
The flat itself was fine, although it was dirty when I moved in, including mouldy utensils which had been left to fester in the dishwasher which wasn’t even plumbed in!
Belvoir customer service was little to non-existent, staff were rude and uninterested and even completely ignored some of my emails.
The poor reviews here sound very familiar and I find it hard to believe all the five-star reviews, although I didn’t deal with everyone in the office.
Tenant
12th Aug 2019 (5 years ago)
M harrison
Absolute shambles of a company. Me and my boyfriend are looking to rent our first apartment together and travelled down to Birmingham all the way from Newcastle and had two viewings with this company. It came to the time of the viewing standing outside the address for around 15 minutes before ringing the company. They knew we were not local to the area, as highlighted when arranging the viewings, however still was yet to inform us that one of the apartments had been obtained and the other was not at satisfactory condition to be viewed. The man on the phone was not considerate at all and did not really seem to care, passing the blame onto other colleagues ‘someone should of rang you’. We are both extremely disappointed as we were really excited to view the apartment not to mention wasting time and money on train fares/taking time off work.
Highly unprofessional company would stay clear, especially if it’s your first time renting.
1st Jul 2019 (5 years ago)
N Chong
Five stars as management agents when compared to Maguire Jackson (horrendous experience). The staff are extremely responsive and some of them very knowledgable (especially Charlene). I have had one issue with them to date (missed rent) but they quickly looked into this and resolved it with little effort required from me so deserve credit for their prompt action. I particularly appreciate that I can personally escalate anything to Major and find that any request I make will be done with little to no chasing. Additionally, they placed tenants twice for me in very short time frames and even offered (and secured) additional rent. Thank you so much Belvoir for relieving me of a lot of pressure!
Landlord
26th Mar 2019 (5 years ago)
A Deal
I’ve only had positive experiences during my 16 months as a Belvoir tenant - checked into and out of my property with no fuss whatsoever, always available when I’ve needed to contact them, friendly and professional. I wouldn’t hesitate to recommend for a seamless renting experience.
Tenant
8th Mar 2019 (5 years ago)
A Karakolios
I was renting a flat managed by Belvoir over the last 4 years. The overall impression is great and I must admit that the staff is very friendly and cooperative. I had some issues during my tenancy and they managed to resolve them fast and with the least hassle for me. I would totally recommend this agency and I would work with them again in the future if I had the chance.
Tenant
28th Feb 2019 (5 years ago)
B Vith
I was buying an apartment and was working with the estate agent, Major Mahilor, was fantastic as he gave a response to any questions I asked prompt as he could. Helped in any way they could in any problems. Once I had bought the apartment it was lovey to receive a present and card. Would definitely recommend them.
Buyer
16th Feb 2019 (5 years ago)
R Lidder
Thank you Major and the rest of the team for their help and advice. A professional friendly service which I would recommend and use again.
15th Feb 2019 (5 years ago)
A T
Very unprofessional. Made me move in to a flat which was not properly cleaned. Did not respond to any of my emails about this issue. Gave me only one set of keys with out duplicate. Are only worried about if the rent is credited in time and nothing else. Only positive thing is that they have started responding to emails recently. Hope they will improve their attitude towards customers
Tenant
28th Jan 2019 (5 years ago)
J Collins
Landlords stay away! I went to Belvoir as I found them to be very friendly. I was inexperienced in the landlord field and so trusted the EXPERTS fully. I terminated my contract with the company after two years for so many reasons!
My rent was never paid on time to me, even with the ‘rent guarantee’ promised. I would have to call the Director him self so many times just to get my rent. I would always be told the tenant hadn’t paid it, or false promises of sending the payment later on. Always an excuse. I went three months without rent payment. I asked him to get money from the guarantor. He advised this will make things sour. Also continuously advised me to not get in touch with the tenant myself. Wen I did, I found out about his lies.
Tenants deposit was not protected within the 30 days. I asked numerous times for the deposit certificate, he kept saying ‘I’ll get you a copy’. In the end he returned her deposit in cash to me, even then I had to pester him about it. Getting me copies of contracts was also very difficult for him.
I asked for tenants in a well paid job. He had told me shes working for a reputable firm. Turns out she’s on Procedure off being redundant.More problems for me. I was never shown a reference-apparently it was ‘data protection’ laws.
He had also promised regular checks in the property. I don’t think he ever did this after the first visit.
My tenant still claims that she’s given him more rent then he is claiming to receive. I am now in a position where I can’t serve a section 21 on my tenant or take court proceedings as I didn’t protect the deposit within 30days. I say ‘I’ because it is the law that the landlord ensures this is done. My tenant is wanting to leave the property as her health has deteriorated and needs suitable accommodation. Council can’t help her due to lack of housing and aren’t willing to make her a priority as I’m not ‘kicking’ her out.
Thanks for the worst experience in my life. I’ve learnt a lot.
Landlord
14th Dec 2018 (6 years ago)
S Orielly
A very incompetent company who have caused me a lot of frustration my condition had worsened ( I suffer with muscle wastage )
The agent should be helpful to the landlord but I always felt they were working against me
My apartment was only cleaned after 15 days of becoming vacant. only when I threatened legal action
The whole experience has been very disturbing
My eyes are filled with tears
This is the state it was left in photos enclosed
I still have previous tenants belongings to dispose of
Landlord
15th Nov 2018 (6 years ago)
A McCullie
Highly recommended - one of the best agents I've ever used. Charlie has always been extremely helpful and went the extra mile for me as a tenant dealing with a lot of complicated issues
Tenant
29th Oct 2018 (6 years ago)
C .
I cannot praise the team here enough! For the first time, we can honestly say dealing with a letting agent has been easy, honest and fruitful.
Landlord
20th Oct 2018 (6 years ago)
R Agnihotry
I just wanted to say a big thank you to the team at Belvoir, in particular to Charlie and Matt. They were extremely professional and helpful during our time as tenants from start to finish and I do not hesitate in recommending their services!
Tenant
18th Oct 2018 (6 years ago)
G Zacharopoulos
Totally unprofessional and irresponsible agency, where the agents behave to clients with no respect. Since Belvoir is asking for details. I need to say that I had booked a viewing for the 26th of September at 11 am (working hour for almost everyone) and I had to use a day leave from my work to attend. The day before the viewing I was having a look at the flat online at 6pm (25/09/2018) and realised that the flat has gone to "Let Agreed" and few minutes later the advertisement was not online anymore. That means that someone was working on the property at that time, but I never received an email or call the same day in order not to spend my annual leave... I only received a call the next day at 9:05 am which was already too late for me to get to work. When I mentioned that issue I was told that the informed the fastest they could. So my question is: Someone could spend time out of the office working hours to take the property off the market but didn't have the time to inform me about the viewing being cancelled. I strongly believe that this shows no respect to the client. Also, that attitude from property agents (in this occasion Belvoir) that they are doing a favour to clients by spending their time to show their flats needs to stop. You are charging massive fees for nothing, you need at least to show some respect and kindness.
Belvoir, you have my number to call me if what I am saying is not true.
27th Sep 2018 (6 years ago)
A Raneri
Brilliant agency who assisted in many great ways to assure I was moved in for the time I needed to be in for, would recommend to others out there looking to rent.
Tenant
27th Sep 2018 (6 years ago)
T Brettle
False. Fake. Full of lies.
On the face of it this company is a welcoming, friendly and well integrated business. This is FALSE.
My girlfriend and I recently decided to move into our first flat together and unfortunately we decided to use this letting agent as our go between.
Firstly we were pressured to move into the flat out of fear of losing the property because it would be “idle” and “empty”.
We were hesitant for the following reasons; upon viewing the flat for the first time the landlord was in the process of “refurbishing” the property. There we no curtains up in 2 of the 3 rooms, the plug sockets were not attached to the walls and as such the wires were exposed. Many of the doors didn’t close because the handle mechanism was loose. There was paint of the floor, doors, plugs and radiators. The kitchen was not in the greatest condition either and there were several lights not working as well.
However, upon reading the reviews of the company we were confident that with in the 2 weeks of admin the flat would be ready for us as we were assured it would be.
This was a LIE.
On move in day (one day before a 2 week holiday) the flat had made little or no progress. This was a huge disappointment which led to our FIRST complaint to them.
They were very apologetic and gave the reason that the landlord was taking charge of all development work. This seemed like a reasonable explanation and since we were going on holiday we opted to believe that they would now take control of the situation.
Again we were WRONG.
2 weeks later, no progress at all had happened and this was a serious disappointment.
This has been a recurring problem for 3 months now and just to update you there are still no curtains and an inventory was only sent 1 week ago.
This letting agent is unworthy of any award they have been given and should be ashamed they’ve tainted what should have been such a happy time for us both.
We will not be using Belvoir again and highly recommend you don’t either.
Tenant
12th Sep 2018 (6 years ago)
A Oliveira
Very good letting agents! Recently, the boiler of the apartment that I let broke, and they were very quick to solve this problem. They are always accessible and trustful! I recommend them to who wants to find a place to live in Birmingham!
Landlord
8th Aug 2018 (6 years ago)
P Patel
Major at Belvoir was absolutely fantastic in the sale of our property. He was professional throughout and always responsive taking much of the stress away. Would highly recommend using Belvoir for the sale of your own property.
Seller
19th Jun 2018 (6 years ago)
L Johnson
Unfortunately, liars. Rude on the phone too, although could be nice in person. Had 2 viewings booked, they cancelled them the evening before stating multiple times that the seller had accepted an offer so I could not view (even though the viewing had been confirmed for a week). Turns out that the properties were on with another agent who contacted the seller in front of me - offers were extended yet not accepted as they wanted to see what interest the pre-booked weekend viewings brought up. So I missed the chance to bid on 2 nice flats...
The owner has also been charming enough to reply below. It is not a "fake review", however I have no wish to have my name plastered across your hate-mails so I will continue to remain L Johnson.
Buyer
13th Jun 2018 (6 years ago)
H Moghimi
Very helpful and supportive
22nd May 2018 (6 years ago)
A Iordache
Excellent customer services! I could not recommend this branch more. The estate agents have market knowledge, impecable customer service. I have been their tenant while a student and now I am their landlord as a result of their relationship management and fair treatment. As for their prices with no shadow of a doubt that the price for their service is more than fair.
Landlord
17th Apr 2018 (6 years ago)
D collingwood
Excellent service from Belvoir, I rented a property form them for 3 years and they were always helpful and quick to respond. Special mention to Major for all his help over the time I was there. Very recommended.
Tenant
12th Apr 2018 (6 years ago)
A Dhadli
Looked after me for years with my property. Sinead is a absolute star.
Landlord
11th Apr 2018 (6 years ago)
K chakravarthi
I have dealt with Belvoir for more than an year and it's an absolute smooth process. Special thanks to Charlie for making our stay very pleasant and addressing any requests promptly
Tenant
3rd Apr 2018 (6 years ago)
D Liggins
Fantastic!
29th Mar 2018 (6 years ago)
P Martins
Smooth, quick experience from viewing to move in.
26th Mar 2018 (6 years ago)
B Monika
Very irresponsible agency. Booking viewings just to cancel them 20min before time. Not helpful at all!!! Highly not recommended!!!
23rd Mar 2018 (6 years ago)
D Francioni
Major, Charlie and Bal were all incredibly helpful with my recent flat purchase. Very professional and accessible. I would be delighted to use Belvoir Birmingham Central again.
Buyer
18th Mar 2018 (6 years ago)
J Bavington
Fantastic, simple as that.
Met Major just over 7 years ago and rented a property from him until a few weeks ago. The staff are very professional but at the same time you are made to feel like a friend.
Having rented a property for 7 years there are bound to be occasional faults arising, these were dealt with in a timely manner by expert craftsmen. All I had to do was pick up the phone and call the wonderful Charlie and she sorted any problems we had. No hassle or multiple calls, she really is a credit to the company.
The only negative thing I can add is since I have moved out I feel like I have lost a lot of friends. I will be dropping in for coffee when I am passing.
Good luck to Major, Charlie and the rest of the team.
If you are looking for rentals this is the only company you need to speak to.
Tenant
8th Mar 2018 (6 years ago)
M Hopkinson
I've dealt with Belvoir Birmingham for several years now as a Landlord and found them to be polite, helpful and always follow up when asked about issues.
Landlord
26th Feb 2018 (6 years ago)
J Brookes
Great straightforward service and a huge help towards finding an apartment
26th Feb 2018 (6 years ago)
M Buckland
Major and the team are fantastic; I can’t recommend their services highly enough for residential sales in Birmingham.
Seller
22nd Feb 2018 (6 years ago)
T Pinnegar
Ive recently rented out my property with the help of Belvoir through their fully managed service. They have been extremely helpful and professional throughout and I would recommend anyone looking to rent their property out in the Birmingham area to get in touch.
Landlord
9th Feb 2018 (6 years ago)
T A
Major and his team managed an apartment for me in Birmingham for 8 years. They did an excellent job. Very professional kept me informed and worked hard to minimise the maintenance costs etc for me. We had a couple tenant issues and they managed the situations to a good outcome and again worked to minimise costs. As an absent landlord they gave me confidence and peace of mind that everything was being managed appropriately and most importantly tenants being treated with respect. Highly recimmend them
Landlord
3rd Feb 2018 (6 years ago)
V Callender
We've just moved into our new home and couldn't be happier! However, this would not have happened had it not been for Lauren moving mountains! Lauren worked tirelessly to ensure we moved in ahead of schedule, holding our hands and calming us down along the way! An absolute superstar! Thank you, Lauren!!
Buyer
30th Jan 2018 (6 years ago)
S Kohli
They manage my Birmingham property portfolio well as I'm hardly ever around! Would recommend them.
Landlord
30th Jan 2018 (6 years ago)
C Booth
Lauren (McLean) has helped me every step of the way. Very professional and fully recommended service.
22nd Jan 2018 (6 years ago)
E Jackson
The team at Belvoir managed my flat in the JQ for a number of years. They were super responsive, and always got maintenance done on time, to a high standard and at a fair price. When it came time to sell, I could not have asked them to have done more. They found a buyer in a great time, and were very helpful at every stage of the process.
Seller
19th Jan 2018 (7 years ago)
E Szilvia
Sinead has been really helpful with my tenancy and has a very high level of customer service :):)
Tenant
19th Dec 2017 (7 years ago)
A Plowman
Belvoir is one brilliant outfit. I switched in 2015 after problems and poor service from another agent. Charlie and Sinead have been consistently helpful, supportive, aware, and prompt dealing with issues. Their charges are lower than previous agent and regular inspections are thrown in. In October tenants moved out owing two months rent. After a month's chasing I said they could leave it, but they persisted and Sinead emailed today to say all funds recovered. And now I'm selling and their sales team have achieved above asking price. I don't normally gush but I have nothing but praise for Belvoir.
Seller
13th Dec 2017 (7 years ago)
T lark
FANTASTIC 5 ***** SERVICE - I have been letting my flat out via Belvoir Birmingham Central for several years - they are extremely professional on all levels.
Landlord
5th Dec 2017 (7 years ago)
S Suliman
Been dealing with estate agents for a long time and Charlie Rogers is a breath of fresh air, considerate, efficient and more importantly very good at her job. Any issues are dealt with promptly and even the contractors enjoy dealing with her. Ask for Charlie!
29th Nov 2017 (7 years ago)
M Orlando
I had experience in buying my first house with Belovoir last March and I can recommend its staff with no esitatation. They were very helpful and they followed me through all the process, being always available despite me being too apprehensive towards the end of the transaction!
I wouldn't go anywhere else for everything related to my property (renting/property management/sale), reliable people is what I would look for to manage my property.
Buyer
27th Nov 2017 (7 years ago)
G Church
The team at Belvoir are great! Especially Major & Charlie!!
16th Nov 2017 (7 years ago)
S Paiu
By far the best estate agent that I've ever had the pleasure to deal with. The staff are always friendly, professional and very efficient in sorting out any problems. Lauren and Sinead are simply amazing, and nothing is ever too much to ask. I would fully recommend these guys to anyone!
16th Nov 2017 (7 years ago)
D Ponsford
Great company to deal with. Friendly and efficient staff, professional, good communication and get the job done quickly. Highly recommended.
8th Nov 2017 (7 years ago)
C Haywood
The staff at Belvoir were very helpful throughout the whole of my tenancy. I had named contacts that I was able to contact at any time and I always found them to be helpful and go the extra mile. Check in and check out were quick and easy and I was given all of the information I needed. When it came to vacating the property I was given clear instructions and subsequently received my deposit back very quickly :-). I would definitely recommend :-) !
Tenant
8th Nov 2017 (7 years ago)
D Marsden
Sinead has always been extremely helpful throughout the years as have all her colleagues also.I have dealt with Sinead many times, she has been my contact with my apartment in Birmingham. Long may she continue.
Landlord
7th Nov 2017 (7 years ago)
L huaqing
Good
27th Oct 2017 (7 years ago)
M Roughead
I can recommend Major and his team for all your property needs. Excellent knowledge of both the rental and sales markets. Very responsive and always available to solve any issues.
26th Oct 2017 (7 years ago)
V Ball
Staff are courteous, professional and helpful. Would use again.
25th Oct 2017 (7 years ago)
J Brown
After we had the worst experience ever moving from Oxford to Birmingham with another letting agent, Belvoir helped us to secure a property and arranged a stress free move. Lauren who dealt with our move was fantastic and tailored her service to us. By the end of the experience she was suggesting good places to explore in Birmingham and really went the extra mile! Thank you Lauren and the team at Belvoir!
Tenant
19th Oct 2017 (7 years ago)
D Vallabh
My experience with belvoir for the past 5 years as a landlord has been excellent especially with the owner Mr Major Mahil,who always responds to every phone call with a positive action.
Landlord
14th Oct 2017 (7 years ago)
B Viney
I had Major and Bal deal with my sale who both went above and beyond, in difficult circumstances to make sure the place was sold quickly and at the right price. Their effective service continued right up to completion and in a hectic last few days, both helped to ensure a simultaneous exchange and completion on my property. Without both of their help and dedication I don't think my sale and purchase would have happened.
Seller
12th Oct 2017 (7 years ago)
E HETT
Belvoir Birmingham have been really helpful and supportive in renting out and managing my properties. Sinead Clark and Charlie always come back so quickly when I've had difficulties or needed work doing. Lots of contacts to help get jobs done at fair prices and take all the hassle and stress out of it.
Landlord
11th Oct 2017 (7 years ago)
P ROJASORTS
Very professional, competent, sympathetic and very helpful team in Belvoir Birmingham. Specially Lauren Mclean and Matthew Powell.
25th Aug 2017 (7 years ago)
P Player
Best letting agency I have used. Thank you to Sinead who always helps me with all aspects of my tenancy. Great customer service
Tenant
22nd Aug 2017 (7 years ago)
H channa
Dealing with Belvoir Birmingham Central for the past year and I was very impressed with the entire team, who are always on top things and ready to help, From top Management Mr Major and Bal kaur who give enough power to their staff to handle things on their own.
Front office Staff Lauren, Matt, Charlie, Riess and Sinead are simply the best and my humble thanks to them for being such wonderful People.
21st Aug 2017 (7 years ago)
B Heslin-Davies
Great agency, smooth swift experience with them. Very accommodating when I was unable to sign the tenancy agreement in the correct office and always very polite and responsive to e-mails. Pleasurable experience dealings with this agency.
Tenant
20th Aug 2017 (7 years ago)
S North
I am absolutely disgusted with this agency! It's by far the worst I have ever been with. Do not rent a property from them! The staff are incompetent, unprofessional, unsympathetic and unhelpful. The landlord is only interested in getting money from you. I've had serious recurrent issues with damp for 3 years due to a hole in the roof and my constant complaints and phone calls have been ignored. At one point i had to phone environmental health and the problems were still not fixed. Now they are refusing to give me my deposit back due to lies told upon check out! I am absolutely fuming. All this has caused me ill health! You are a disgrace and should be closed down! Edit. I was charged £55 for new sealant around the bath which was black with mould because of the damp issue which they would not fix! I could not make it to the office to hand in the keys due to ill health and they would not come and collect them and charged me everyday they were late. I paid extra for next day delivery when posting them back because i could not physically get to the agency and they still charged me 2 extra days! The property was left cleaner and tidier than what is was when I moved in. The bedroom had been decorated and they charged me saying it was not in good condition and needed doing again. Lies lies lies! Absolutely appalling!
Tenant
17th Aug 2017 (7 years ago)
K Scotney
We've just rented a property through Belvoir and, although we've only just moved in, so far the service provided by Belvoir (and, specifically, Lauren) has, from first enquiry to the tenancy commencement, been excellent!
Tenant
15th Aug 2017 (7 years ago)
S reddy
Good experience with Belvoir. The staff are very helpful and they respond effectively to my queries. Thank you for your assistance.
10th Aug 2017 (7 years ago)
R Tanna
Was extremely impressed when dealing with Belvoir Birmingham, Major and Reiss helped me in renting out my property in such a short turnaround time, would definitely recommend to other landlords! 10/10 service
Landlord
8th Aug 2017 (7 years ago)
K Kostova
I recently had the pleasure of dealing with this lovely estate agency which I would recommend to anyone without a second guess. Major, who was taking care of the sale went beyond what you could consider his duties, always made sure he made time for me even with my busy schedule and was always very kind and efficient. Even after the deal was closed, when I needed some information, he took his time to help!!! Perfect customer service.
Seller
2nd Aug 2017 (7 years ago)
K Colin
I've been working with belvoir for a few years now and the service they provide for me and tenants is impeccable. I can't fault them on speed of service and communication., everyone in the office work well together to help me do my job easier and henceforth giving tenants and landlords the best service possible.
The team are welcoming when we go into office which creates are friendly and relaxing atmosphere for us and I imagine for tenants .
I deal mainly with Charlie at the office on the maintenance side, she excels in technical knowledge which really helps for us to get jobs done quickly as she cab relay details back to landlords accurately which helps us complete jobs more efficiently.
After many years in this industry and working in conjunction with many different letting agents belvoir Birmingham has been leaps and bounds ahead of all others as the team works excellently with all individual members working well in there own specific roles
Mr K. Colin
First choice plumbing limited
Landlord
20th Jul 2017 (7 years ago)
ayub
I have dealt with Belvoir Birmingham Central on a number of occasions and have found them to be very thorough, dedicated and definitely one of the very best Estate Agents in town! Major, Bal and the Team at B'ham Central are always on the ball - always going the extra mile to ensure the smooth running of a transaction - what makes them really stand out is how efficient they are in dealing with any issues/queries that crop up mid (or even very last minute!) transaction - always ensuring a positive end result!! Their approach has always been very refreshing and I would definitely recommend their services! Keep up the great work guys!
19th Jul 2017 (7 years ago)
D Ricardo
I've got to know the guys as Belvoir and they really are good to work with
13th Jul 2017 (7 years ago)
M Cooper
I was impressed with Belvoir, Jewellery Quarter, from the moment I first made contact, which was many years ago now. All employees are most professional, positive and helpful, reflecting attributes of the boss, Major Mahil. This is a tough business, and to make it as pleasant as they did for us over a number of years is a great achievement. An unconditional recommendation from me!
7th Jul 2017 (7 years ago)
M Jeffreys
Smooth professional transition
28th Jun 2017 (7 years ago)
K Campbell
I've rented with Belvoir for 5 years. They are BY FAR the best letting agent in Birmingham. High quality properties, honest agents and great customer service. They are selective of the landlords they work with too. I've had two landlords and they have both been great.
Tenant
24th May 2017 (7 years ago)
H Gulamhussein
They did not bother to turn up for viewings which they arranged, really unprofessional, when phoned to ask why wasn't given an answer or any apologies!
17th Jan 2017 (8 years ago)
P Vo
I knew Belvoir accidentally when first visiting Birmingham and looking for a two-bed room apartment for our family. Got a nice offer from Belvoir and signed contract quickly afterward. The staff is very helpful and kind in resolving any problem might occur to my apartment.
Tenant
3rd Jan 2017 (8 years ago)
S Younas
Belvoir has been great in supporting us with our flat purchase.
They have a polite and personable manner and are willing to go above and beyond to help - we would definitely recommend belvoir to our friends.
(Also the card and chocolates was a lovely gesture!)
Buyer
6th Dec 2016 (8 years ago)
bufayez88
BEWARE of the unethical unrespectful staff of this agent , i wanted to rent one of their properties and after viewing it one of their staff told he will contact me in an hour MAX to finilize everything . and for three days he didnt call and he was not replying my phone calls . and we i finally managed to get in touch with him he actually started SHOUTING at me why am calling him !!!! and that he will not let me the property and HANG the phone on me !!!! NEVER GO TO THIS AGENT
Tenant
7th Nov 2016 (8 years ago)
T Dickson
Belvoir have managed our Birmingham city centre flat for several years and we've had a great experience with them. Whenever a tenant moves out they manage to get another tenant to move in within one or two days. Definitely 5 stars.
Landlord
30th Sep 2016 (8 years ago)
C Miller
Would definitely recommend to anyone, excellent service, great staff.
19th Aug 2016 (8 years ago)
H F
Used Belvoir for several years. Initially to rent out properties, and later to sell properties. In both cases their service has been professional, and courteous. Cannot recommend them more highly. In terms of sales, buyers found for both apartments in days.
Seller
20th Jul 2016 (8 years ago)
L Lewis
I have been with Belvoir for quite a number of years, they deal with my tenants queries / problems effectively. They also always keep me fully updated with regular emailes. I would recommend them to other landlords.
Landlord
30th Mar 2016 (8 years ago)
K L
As a landlord I find this agent excellent. Very personal service.
Landlord
16th Mar 2016 (8 years ago)
J Bhandal
Great customer service and highly professional. Been with Belvoir over 8 years.can't fault these guys.my tennants are also very delighted.easy to speak to and deal with they can't do enough. Exceptional.
Thx
Landlord
9th Mar 2016 (8 years ago)
A WK
Excellent service right from the start. Staff go the extra mile and, as a landlord, I feel that they are looking after my property - this includes finding tenants that fit my criteria - and looking after me with regular emails. Thank you Belvoir!
Landlord
19th Feb 2016 (8 years ago)
E Lisk-Carew
They were incredibly helpful, responded quickly when issues arose and kept us informed of what was going on.
When we had to leave our flat due to the return of not 1 but 2 landlords to the area, on both occasions they were proactive and helpful in finding us a new place to live and facilitation of transfer of bills etc. The end of tenancy ran very smoothly and I was sad to move to another agency.
Tenant
17th Feb 2014 (10 years ago)
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