K Singh
I have been living at one of the properties provided by Silverspring Lettings. Honestly, most of the properties are well managed and the best part is that they are very proactive in handling any queries, maintenance requests, etc.
We recently faced boiler leakage and electricity problem during Christmas and new year. Even when everyone was on holidays, the team made sure to arrange technicians to get the issue resolved in 2 days. We highly appreciate this.... Read more
Tenant
2nd Jan 2025 (15 days ago)
J Doyle
As a first-time buyer, I was incredibly grateful for Silverspring's support. Their communication was excellent, keeping me informed every step of the way. They made the whole process much less stressful. Highly recommend!... Read more
Buyer
31st Dec 2024 (17 days ago)
Izzy
Great company to rent with, they were always responsive to any maintenance issues we had throughout our tenancy. The house was also in a great condition and well furnished. Would highly recommend!... Read more
Tenant
20th Dec 2024 (28 days ago)
H K
I had a great experience working with Silverspring Sales Estate agent. I recently bought a property, and the negotiation process was remarkably fast, just one week, which is the quickest I’ve ever experienced. However, the overall journey to exchanging contracts was challenging mainly due to delays outside of Silverspring ‘s control.
During one particularly difficult period, when progress seemed halted after weeks of waiting, I reached out to Silverspring for support. James Saul, the Director, Silverspring, personally took the time to listen to my concerns and reassured me that the team would do everything they could to resolve the issues. True to his word, Silverspring stepped in, helped move things along, and kept me informed throughout the process.
When the purchase was completed and received my keys, I was pleasantly surprised by the personal touch, Siliverrspring team gave thoughtful welcome card, a home essentials pack, and a bottle of wine! It was such a sweet gesture that made me feel valued as a clients.
The entire team at Silverspring is professional, approachable, and genuinely committed to providing excellent service. While they can’t control every external challenge, they work tirelessly to minimise the impact and keep the process on track.
If you’re looking for an estate agent that combines efficiency, professionalism, and a personal touch, I highly recommend Silverspring. Their dedication to their clients truly sets them apart.
Thank you so much Silverspring team and keep up with a good work! :)... Read more
Buyer
4th Dec 2024 (6 weeks ago)
D evans
Poor service. 12 months paying money and they didn't renew any tenant. Complained about a roof leak and recommended a roofer which cost £880 and he did nothing, Turns out we are out of pocket and they want to answer any queries or meet. WOULD NOT GO NEAR THESE AGAIN. will be starting court procedings.... Read more
Landlord
12th Nov 2024 (9 weeks ago)
P Gillett
Amazing company to rent with! They were sooo helpful and responded to queries straight away. Helped efficiency with property problems when there were any. No deposit problems! Overall an amazing company so would 10000% recommend:)... Read more
Tenant
24th Oct 2024 (12 weeks ago)
S Tuffour
I have rented a property managed by Silverspring Sales and Lettings in the the past, and I have had a wonderful experience with them. They have been attentive, responsive, and always available to address any concerns or issues that arise. The maintenance of the property has been impeccable, and any repairs or maintenance requests are handled promptly. They truly care about their tenants and strive to create a comfortable living environment. I highly recommend Silverspring Sales and Lettings as a tenant for anyone looking for a reliable and trustworthy rental experience.... Read more
Tenant
2nd Jul 2024 (6 mo. ago)
J Marks
Great staff and service +++++... Read more
26th Mar 2024 (9 mo. ago)
M gudgeon
Great family run business, been working with James now for a number of years he's always professional and delivers a great service.... Read more
21st Mar 2024 (9 mo. ago)
A McDonald
Helpful and quick replies... Read more
5th Mar 2024 (10 mo. ago)
C Aitchison
Worked with James at Silverspring for years now. Always very helpful and provides a great service.... Read more
5th Mar 2024 (10 mo. ago)
M Ward
Excellent sales service from start to finish - great communication and problem solving from the team to ensure as efficient a service as possible! highly recommend... Read more
Seller
5th Mar 2024 (10 mo. ago)
T Device
Probably one of the best agents in the Leeds area, always going that one step further to help you out. Thank you... Read more
21st Feb 2024 (10 mo. ago)
They left my daughter to live in a damp student let for her 2nd year of uni. For that whole time she had a bad chest and by the end we had to throw out most of her belongings. They offered no appology and no compensation for the loss of belongings. Avoid at all costs.... Read more
Tenant
30th Jan 2024 (11 mo. ago)
P James
I don't know how this company gets 4.5 stars. they left my daughter to live in a damp student let for her 2nd year of uni. For that whole time, she had a bad chest and by the end we had to throw out most of her belongings. They offered no apology and no compensation for the loss of belongings. Avoid at all costs.... Read more
Landlord
30th Jan 2024 (11 mo. ago)
H Aldridge
Our rented property was transferred from another agency to Silverspring Lettings mid-way through our tenancy. Nevertheless, this transition was seamless, and Silverspring Lettings were very quick to address any maintenance issues that had not been addressed by the previous agency. Throughout the remainder of our tenancy, maintenance issues continued to be addressed quickly, and their staff were always pleasant to talk to. We were always given advance notice of house viewings, and our deposits were returned soon after moving out. Definitely one of the better agencies in Leeds!... Read more
Tenant
27th Jul 2023 (1 year ago)
C Humphries
Lovely team and very fast responses... Read more
27th Jul 2023 (1 year ago)
S Buckle
Good management of the property and easy to contact with any questions or issues throughout the tenancy :)... Read more
Tenant
7th Jul 2023 (1 year ago)
M Filce
The most amazing letting company I’ve had the pleasure of renting with! The house was furnished to make it feel so homely. It was a great shame to leave our house! The rent was well priced for where we lived. They were so attentive to any issues we had within the house and were extremely generous in providing tools and equipment that were needed around the house such as spare lightbulbs, hoovers, a microwave, a toaster and lamps for our rooms. It was the easiest year in Leeds. Thank you Silverspring!... Read more
Tenant
30th Jun 2023 (1 year ago)
M Amey
Margaret, the woman who sorts out all the forms and tenancy agreements is excellent - super friendly and on-the-ball and easy to contact. The letting agency as a whole were fine.... Read more
Tenant
29th Jun 2023 (1 year ago)
T Kolar
Very professional service - always replying to emails within an hour or so, always ready to help. As a PhD student I really recommend Silverspring lettings for postgraduates!... Read more
Tenant
8th Jun 2023 (1 year ago)
C Kirkland
Excellent service, definitely recommend.... Read more
3rd Apr 2023 (1 year ago)
R sowden
Well organised and great people skills.... Read more
31st Mar 2023 (1 year ago)
A Cook
house was disgusting when we moved in. kettle had mould in it and there was a rat problem that we were not informed about. We had pictures of every issue. Despite the dreadful state of the house, we overheard a cleaner claiming that nothing was wrong with the house when we moved in despite mould and leftover/expired food in the sink and fridge.At the end of the tenancy, they cited a quote from a cleaner stating the house was left in a filthy condition. This is despite the fact that we left the house in a cleaner condition than it was in when we moved into it.Obviously we have photos to dispute this but it means nothing because they hold the power and can get away with robbing us. At the end of the tenancy we were charged an extortionate amount for non-existent issues. Most letting agencies will try to do things similar to this but i’ve never known one to attempt to take so much money.... Read more
Tenant
4th Sep 2022 (2 years ago)
A -
Terrible landlord and unresponsive agency... Read more
Landlord
15th Aug 2022 (2 years ago)
F martin
My experience with this agency was the worst I have ever experienced while in the UK. They lack basic communication skills and seem to like collecting rent and not like paying back. I have always been on time with my rent. I give one months notice then received an email stating I can move early and get a refund for the remaining days. Two weeks passed after I moved and I was still awaiting my refund. The Landlord was very dodgy. When I call the landlord he refused from answering yet he was online whatsapp. I emailed no reply. When I called the agency cell number they answered and by the time they heard my name and what I was calling about they hang up. I had to mention taking legal action in order for my refund to get sent through and just imagine this landlord still trying to rob me from my refund rent money as well. Mind you at this time they have already rented the property to someone else and still refusing to pay my monies to me. When I had just moved in they were on the dot when answering my calls and replying to my texts and emails but after moving it was the total opposite. In the future I will avoid renting with this agency at all cost!... Read more
28th Jul 2022 (2 years ago)
J 089
Verry friendly staff and fair prices!... Read more
7th Aug 2021 (3 years ago)
E Stansfield
James Saul has been excellent with locating a property for me from calling me on a Sunday to suggesting appropriate properties to meet my requirements. He communicated quickly and effectively with landlords on my behalf. I felt in good hands at a difficult time and will recommend James to anyone who need an agent.... Read more
19th Apr 2021 (3 years ago)
I wanted to view a property with a view to buying it in the local area. Even though the current owners had already moved and were no longer local to my area, Silverspring estate agents (who are based in the owner's new location) may as well have been local to me! An excellent service - very personable and professional from start to finish! The agent was quick to establish my and my family's needs, arrange a covid-secure viewing (which involved travel for the agent from their office-base to my local area) and regular communication. I commend the approach used here by James and his team - a very satisfied customer - thank you!... Read more
Buyer
7th Jan 2021 (4 years ago)
J Dempster
James & the Silverspring team helped us to purchase a BTL property. The sales process was excellent - very responsive, professional and helped us get our solicitors and mortgage across the line. There was a personal feel the the customer service which a lot of estate agents lack.... Read more
Buyer
5th Jan 2021 (4 years ago)
O Lynan
I have had a positive experience with my student house with silver springs. The house itself is really spacious and now feels like home. Any maintenance queries are recorded on an online system and sorted quickly. James is also quick to reply to messages if you have any questions!... Read more
Tenant
23rd Oct 2020 (4 years ago)
M shepherd
Providing the team at Silverspring with a range of 3D Virtual Tours showed me up close, their commitment to quality, their high standards and their tenacity to ensure that both their clients and tennants would have the best possible service. Working late, early, weekends, they did not stop to ensure the deadlines were met. All of this was done whilst keeping calm, organised and with a sense of humour. If you have a property that needs managing then James & co are ideal !!... Read more
Landlord
2nd Oct 2020 (4 years ago)
M finn
Very helpful, accommodateing and professional, would highly recommend.... Read more
21st Aug 2020 (4 years ago)
A Howard
Just finished a 2-year tenancy with Silverspring and would definitely recommend them. House was in good condition, rent was very reasonable, and staff were always friendly and quick to deal with any maintenance issues. Also, our deposits have been returned to us in full. Overall, lovely property, good value and excellent service.... Read more
Tenant
15th Jul 2020 (4 years ago)
B Robinson
Professional, easy to understand, and very communicative. Very few problems and those were sorted quick.... Read more
8th Jul 2020 (4 years ago)
D Connor
Great letting agents, a very friendly and professional team who were always on hand to help.... Read more
Landlord
6th Jul 2020 (4 years ago)
P Humphreys
Very helpful and friendly but thoroughly professional staff. Respond quickly to questions.
Just bear in mind you need a UK bank account to make payments.... Read more
29th Jun 2020 (4 years ago)
D Cake
I lived in one of their houses as student accomodation for a year. The moving in process was quick and easy and any queries were met with fast responses. I'd gladly recommend them to anyone else.... Read more
Tenant
12th Jun 2020 (4 years ago)
I Joubeily
I am very glad to have signed with this Lettings company for my private student property. They have always responded to emails and maintenance requests very quickly and very personally; for them, it is not just to make money but they truly care about the customer satisfaction and making their tenants as comfortable as possible.
I would recommend them to anyone and everyone as they will always focus on creating a great environment for student tenants, not exploiting them like some other Letting Agencies/Landlords do...... Read more
Tenant
5th Jun 2020 (4 years ago)
K Moorhouse
Silverspring Lettings are a great team of people! I will be moving on to my second year with them this summer and i couldn't think of a better group of people to move into student housing with. They are always very understanding and work to a very high standard, would highly recommend to anyone looking for student housing in Leeds, they have some great properties all around the student area's!... Read more
Tenant
20th May 2020 (4 years ago)
H Hodson
I stayed there just under two years and I've never letted off of people who are so attentive and so helpful. Always try to keep you up to date with any changes to the property; when any maintenance was being done and when new peopl might move in.... Read more
Tenant
5th May 2020 (4 years ago)
S Jepps
Silverspring Lettings are absolutely amazing! Houses are of an amazing quality and are well maintained. James is always looking out for us, and is so kind at all times, I cannot recommend Silverspring highly enough!... Read more
Landlord
15th Dec 2019 (5 years ago)
I Philips
Silverspring lettings are amazing! Would highly recommending using them- great value for money and such a helpful and friendly landlord. House was fully refurbished and clean and James is always looking for ways to improve the whole experience for his tenants!... Read more
Tenant
14th Dec 2019 (5 years ago)
Billy
So far Silverspring Lettings have been my favourite letting agency. They are really friendly, the house was really nice especially for the price. They also respond to any problems like maintenance or general questions really quickly and fix up issues pretty much on the spot. Couldn't recommend them more.... Read more
Tenant
1st Jul 2019 (5 years ago)
T Knuckey
Lived there for a year great value for money!... Read more
24th Jun 2019 (5 years ago)
J Wade
Landlord really friendly and happy to help with any issues or queries we had. Really good value for money too. Thanks!... Read more
20th Jun 2019 (5 years ago)
A Chesterman
Got a job and had to find somewhere to live in a very quick turn around time. Silverspring where very helpful and got my viewing and contract done super quick. Property was nice, secure and was warm in the winter! Quick to respond to maintenance and other questions. Really enjoyed renting through them and wish I could always have landlords as nice as this! Over all a really nice experience.... Read more
Tenant
30th Apr 2019 (5 years ago)
R Walford
Lovely family run business !... Read more
8th Feb 2019 (5 years ago)
A Stoner
We have been working with Silverspring Lettings since last year and find them a pleasure to deal with. Excellent communication and very helpful for all our needs.... Read more
21st Jan 2019 (5 years ago)
P Flora
I have used Silverspring lettings via a recommendation now for two years, they amaze me how they let my properties so early in the year (October) for the following academic year and consistently provide me with the highest calibre of tenant, paying on time or before and charge minimal repair fees, highly recommend a great family run firm!... Read more
Landlord
16th Jan 2019 (6 years ago)
K Saparia
I've used this agency for my second year in university and they're insanely good. They're very quick to respond to our requests and were willing to help us at stupid times of the day. They even bought our house a crate of 24 beers, a box of heroes and a Christmas card, all on their own generosity! One of the agents, James Saul, was even willing to collect a parcel I had coming to Leeds and ship it back home to me in Leicester when no one was at my address because of Christmas. They've made my second year at university easy and stress free with my housing so I'm definitely recommending them to anyone else out there.... Read more
Tenant
29th Dec 2018 (6 years ago)
T Littlefield
Having used 5 different lettings agents in the last 15 years I have finally found a small friendly family run agency which is
* competitively priced
* does not compromise on quality
* gives tenants and landlords good value for money
* provides a professional and personal service
This is the first time in nearly 40 years as a landlord that 75% of my student housing stock has been let before the end of November for the following academic year. SIlverspring Lettings are an excellent agency.
Tom Littlefield Accredited student landlord in Leeds... Read more
Landlord
14th Dec 2018 (6 years ago)
EvaGrace1997
Would definitely recommend! James is extremely friendly and approachable, always solving any problems that we’ve had at the soonest possible date. He always goes out of his way to help us out in any situation, even coming to assist us in a power cut late at night. This was our first year living in a house and he has made it stress-free and easy. Thanks for everything!??... Read more
Tenant
22nd May 2018 (6 years ago)