Excellent service... Read more
Seller
12th May 2023 (1 year ago)
D T
Quick response, good communication. The process of renting a property was quite pleasant and easy for me, as a person who did it for the first time in the UK.... Read more
Tenant
1st Nov 2022 (2 years ago)
Jacob
Initially Haus were good, got everything sorted quickly and effectivley. Toward the end of the tenancy they took days to respond or didnt respond at all. Multiple failed call backs where they didnt even attempt to do so and just overall a very unsatisfying service, much more of a 'not our problem now' attitude whilst trying to resolve certain things towards the end of tenancy.... Read more
Tenant
1st Nov 2022 (2 years ago)
K Prochera
Excellent professional service. Quick at responding to emails. Kennedy was really lovely, very friendly and profesional, it has made my flat search a really easy and positive experience.... Read more
24th Oct 2022 (2 years ago)
O Talbot
Very good service from Kennedy in applying for and completing paperwork for a letting. Always quick replies on emails and questions answered well. Would recommend or use again... Read more
Landlord
10th Oct 2022 (2 years ago)
D Unthank
Excellent customer service, Emily helped me with my first purchase. Friendly and professional. I will be recommending to everyone.... Read more
Buyer
8th Oct 2022 (2 years ago)
P Games
Thank you, especially to Kennedy, who was fantastic at helping us to secure a rental recently. Kennedy explained everything very clearly :)... Read more
Tenant
19th Sep 2022 (2 years ago)
N Cartwright
Quick responses and very nice staff. Help making a stressful time much easier. Kennedy has been very helpful throughout the whole process.... Read more
27th Jul 2022 (2 years ago)
M Borrett
The process of finding a house and signing was super easy and made simple to follow. Judite was really helpful through the whole process and was really quick at replying to everything!... Read more
8th Jul 2022 (2 years ago)
F Al-Mabrouk
Had a smooth and pleasant experience renting a place with the help of Ms. Kennedy. Very quick responses and detailed answers to everything I needed.... Read more
1st Jul 2022 (2 years ago)
O Tibble
Kennedy was a massive help throughout our application, thank you!... Read more
21st Jun 2022 (2 years ago)
J Glover
Can only speak on the experience of signing for a house currently as will be moving into a property signed with Haus in July. The experience has been great! Holly was absolutely amazing at finding me and my boyfriend the perfect flat, drove us to multiple viewings, put up with a lot of questions from us and had so much patience with us while we took the time to make our decisions and be picky! Thus far haven’t experienced any pressure to make hasty decisions, we really felt like the whole process was very easy and explained so well to us by Holly! Cannot wait to move in!... Read more
Tenant
29th May 2022 (2 years ago)
O Spencer
I'd just like to thank this company, especially Holly who helped us with our application every step of the way. From viewing to application to signing all the forms she always kept us informed with quick replies. It was so lovely to meet an estate agent that was approachable and who put you at ease, searching for a property to let can be so stressful. This company is extremely professiona, with excellent customer service, we couldn't of asked for any better.... Read more
Tenant
19th May 2022 (2 years ago)
P Kerr
Great communication and speedy responses from Kennedy who helped my partner and I find and apply for a property in Leeds. It is always very reassuring and stress-reducing to talk to someone who is so on it. Thanks again!... Read more
Tenant
19th Apr 2022 (2 years ago)
R Snowden
Kennedy and Holly communicated very well with us and were very quick to complete the letting agreement process even on the weekend. It was an easy application, thank you.... Read more
Landlord
24th Mar 2022 (2 years ago)
B Lee
Holly was great at showing us a new property and helping us sign for the place, thanks for your help!... Read more
Tenant
23rd Mar 2022 (2 years ago)
T McCready
Kennedy's service was brilliant, they where really friendly, helpful and quick to respond to any queries I had, awesome job!... Read more
23rd Feb 2022 (2 years ago)
S Garvey
I worked with Holly to get my tenancy sorted, she was very professional and helpful throughout. The process from viewing the property to signing the paperwork and arranging the date to collect my keys was very swift.... Read more
Tenant
31st Jan 2022 (3 years ago)
S Hardcastle
Kennedy was very helpful in getting us set up. Highly recommend Haus Sales & Letting!... Read more
28th Jan 2022 (3 years ago)
A Brooks
Had an excellent experience looking and renting off haus, especially Becky and Kennedy, they were super responsive and attentive to us as tenants... Read more
Tenant
23rd Jan 2022 (3 years ago)
C Mooney
Easy and straight forward, realistic prices for the properties I saw.... Read more
11th Jan 2022 (3 years ago)
K Caton
I had a lovely operator called Holly helping me through my application process and she was extremely quick with her response time. She was very helpful with any questions I may of had and all instructions made to me were very clear and easy to follow. This is a very good company and I would recommend their services to anyone! The only downside is that not all phone lines were open however this was easily fixed by calling a different line and inquiring - again they were really nice and helpful :)).... Read more
8th Jan 2022 (3 years ago)
D Anthony
Holly was great at helping us find a place to rent in Headingley. She was very friendly, helped us every bit of the way and was always on hand to help us with what we needed. Thanks Holly!... Read more
Tenant
7th Jan 2022 (3 years ago)
J Stansfield
Our move was dealt with by Holly, was really helpful, great service would recommend both her and the company.... Read more
23rd Dec 2021 (3 years ago)
T Blue
Kennedy took us to 2 locations which we had not asked for, one of which we ended up signing for on that day! She was very professional and attentive to what we needed. Cheers... Read more
21st Dec 2021 (3 years ago)
T Jonathan
Kennedy was so much help in finding me a great place to live for my second year of uni and im so happy with the place that i got... Read more
Tenant
20th Dec 2021 (3 years ago)
T Cragg
Thanks to Becky for her help and assistance with progressing our first property purchase. Reassuring to know that Becky would respond very promptly to any emails and provide guidance on our numerous questions. Much appreciated. Tim.... Read more
Buyer
14th Dec 2021 (3 years ago)
J C
Had the pleasure of working with Becky who was great from the first phone call to the decision to purchase the property.
Thanks again!... Read more
Buyer
14th Dec 2021 (3 years ago)
I Davis
We recently signed for a house with the help of Kennedy McPhee. She was very friendly, extremely efficient (paperwork was sorted in less than 24 hours!) and made the process so easy. An added bonus was that the house we signed for was one we hadn't booked to see, but Kennedy had shown us based on our preferences. Thanks!... Read more
Tenant
13th Dec 2021 (3 years ago)
M Colborne
We managed to secure a great two-bed house in the area we wanted. Holly and Becky were very responsive and friendly, and made the overall experience quick, easy, and stress free. A great service.... Read more
7th Dec 2021 (3 years ago)
M Warren
big thanks to Holly for being a star, very helpful showing us around properties and taking us through the signing process etc. - Mish and Abi... Read more
24th Nov 2021 (3 years ago)
A Rose
Just signed for a really beautiful 2 bed with my partner through Haus - Holly was amazing and made us feel very comfortable and confident in the process, it was made to be easy and concise with her assistance. I signed with Haus last year too, and Kennedy was also a great help last year in sorting out some details with me. Really happy with the communication and service, and we’re just so excited to move into the property now! ????... Read more
Tenant
23rd Nov 2021 (3 years ago)
S Isaac
Holly and the rest of the team were very helpful, kept up the information and made it easy to sign for the house in question!... Read more
Tenant
23rd Nov 2021 (3 years ago)
Mariah
Very nice letting agency! Kennedy was very helpful throughout the signing, responding to our questions very quickly and professionally! Would recommend.... Read more
Tenant
12th Nov 2021 (3 years ago)
A BEFS
As a new landlord was recommended to use Haus and wasn’t disappointed. Using a tenant finder service only the professionalism shown was great. Steph initially dealt with the enquiry whilst Holly managed all the viewings. Was kept informed at all stages. Highly recommended.... Read more
Landlord
11th Nov 2021 (3 years ago)
B Jackson
Really nice agency compared to many in the area. Staff were welcoming and helpful, Holly was really good and helped me get exactly what I was looking for quickly and efficiently.... Read more
11th Nov 2021 (3 years ago)
C Ward
First time renting on my own and Holly was a massive help! She was the first lettings agent that I spoke to where I didn't feel like I was pulling teeth or talking to a wall. Very friendly, responsive and efficient. Things moved fast but I was always kept informed and Holly always took the time to explain things and answer any questions that I had - a really great service overall!... Read more
Tenant
10th Nov 2021 (3 years ago)
C Neilan
We purchased a property on Grove Gardens from Haus. Steph lead the sale supported by the rest of the sales team who were all professional helpful and very accommodating throughout the transaction. They allowed access to a number of contractors and consultants prior to exchange as we are carrying out major refurbishment works straight after completion. We cant thank the sales team enough for their help and looking forward to working together again soon.
NF Properties Ltd.... Read more
Buyer
1st Nov 2021 (3 years ago)
K googe
Holly was really helpful throughout the whole process and I was super grateful for all of her help. The process was easy and I couldn't have asked for a better estate agent!... Read more
6th Oct 2021 (3 years ago)
Holly was an absolute gem throughout my viewing and with all the paperwork after that. She helped me through the process also the whole team is just splendid. I would highly recommend them, they are happily help you with your property search.... Read more
Tenant
1st Oct 2021 (3 years ago)
M robertson
The level of service that both Becky and Steph provided has been outstanding, they let my property before it even went to the market!! Communication, updates and overall service is truly amazing. Highly recommended !!!... Read more
Landlord
9th Sep 2021 (3 years ago)
J Parulan
I'm grateful to Haus Sales and Letting Agency for listening to all of my concerns about the flat we're interested in. The agent and the tenant have a strong working relationship. I'd also like to express my gratitude to Kennedy for resolving all of our concerns.... Read more
4th Sep 2021 (3 years ago)
G Copley
Becky was incredible, she went above and beyond to help us secure our dream property!! Fast, helpful and reliable communication! She went out of her way to get pictures and videos and offer us any information we needed which made the whole process smooth sailing! The virtual viewing was extremely helpful and easy and was pivotal in us signing for the property. Cannot thank her enough!!... Read more
Tenant
1st Sep 2021 (3 years ago)
A Lyall
Becky and Holly have both been tremendous with regards to helping myself and my friend applying for a property. They made it very easy and straightforward in relation to the online viewing and signing of forms. Communication was also very quick too, would definitely recommend their services to anyone looking to move in the Leeds area.... Read more
Tenant
23rd Aug 2021 (3 years ago)
S Aguilera
Kennedy and Holly were an absolute dream. They both made the whole process super easy and were both very helpful. Kennedy showed me around all the flats I was interested in and answered all my questions. Then, during the application process, Holly was really helpful in walking me through ever step of it. The whole process was really fast and easy, I booked a viewing on a Friday and by the following Monday I got the keys to my new flat. Great overall.... Read more
Tenant
23rd Aug 2021 (3 years ago)

All fine until the point that I've come to move out of the property that I've rented through Haus. I'm trying to make sure I'm home for all of the viewings as my cat gets terrified around people she doesn't know, so I want to be there to make sure she's alright.
Firstly, I was texted by a representative on a Friday night asking if a viewing was possible on Monday. I said no, because I'll be in the office and I don't now have time to change my plans with my team before Monday, but the entire rest of the week is fine. The next day I received notice that a viewing had been booked for the Monday, so I responded asking them to rearrange, which the second representative said they would try to do.
On the Sunday (today) I received automated confirmation that the original booking would be going ahead, along with a second booking later on the Monday. I've asked for the complaints procedure, but still waiting on a response to that.
It's really unprofessional, rude, and frankly a bit creepy that Haus seem intent on coming into my flat specifically when I'm not there. There's also such a simple solution to this that it's quite embarrassing that it's turned into such a big issue. Disappointed.... Read more
Tenant
15th Aug 2021 (3 years ago)
U Thorat
Quick response to requests and extremely helpful. Shout out to Emily! Cant recommend enough!... Read more
19th Jul 2021 (3 years ago)
A Calderwood
Really quick and helpful responses from Holly, who showed us the property and helped set up our rental agreement.... Read more
Tenant
30th Jun 2021 (3 years ago)
H Poulter
We were initially helped by Kennedy who was absolutely amazing. So willing to help and made us feel really comfortable when showing us around the property. Had all the information we needed and was very professional. We then continued our application with Holly who was also brilliant. Responded to any questions very efficiently and kept us completely updated on what was going on with the application process etc.... Read more
Tenant
27th Jun 2021 (3 years ago)
A Wiseman

Myself and my two fellow tennants were looking to find a property in a very short space of time, so we sent a few emails out detailing the kind of property we were looking for to several estate agents in the Leeds area. Becky from Haus was not only the first to get back to us, but also provided us with by far the best selection of properties to choose from based on our requests. She was very courteous, clear and showed great flexibility to complete the stages of our process outside of our working hours, including during our lunch breaks. She was reliable and concise throughout, and we are delighted to have signed for a property to rent with Haus, with plenty of time remaining before the move - thank you so much Becky!! Since then, Steph has been equally clear and helpful over email to help us with the final stages of the process, and has left us feeling fully-informed and therefore relaxed as we prepare to move in. Thank you Steph! Based on the service my friends and I received so far, I would fully recommend going through Haus to look for anyone looking for an agent to help them rent a property in the Leeds area.... Read more
Tenant
15th Jun 2021 (3 years ago)
P Singh
Becky Whitaker has been very responsive and the level of communication with her has been excellent. A true attribute to HAUS Leeds office. Thank you for your help so far and found the virtual viewing extremely convenient.... Read more
8th Jun 2021 (3 years ago)
S Hutchison
Holly at Haus is a really communicative, friendly and helpful estate agent - highly recommend... Read more
15th May 2021 (3 years ago)
K reynolds
We agreed the terms of the contract, but when they sent me the contract the terms were completely different with clauses stating utilities were not included in the rent although we agreed they were. If I hadn't checked the clauses, like many people won't, I would have been paying above market rent plus utilities and council tax. Very unprofessional tactics.... Read more
Tenant
4th Mar 2021 (3 years ago)
S whitty
Really amazing at finding a flat so fast, Holly in particular was great.... Read more
Tenant
20th Feb 2021 (3 years ago)
R Tumelty
Worked really well with us to view a house even in lockdown! Becky was a great help with showing us a house and sending over all the documents needed to sign... Read more
Tenant
17th Feb 2021 (3 years ago)
A Williams
Great experience, Becky was really helpful and the whole signing up process was done within an hour. Would def recommend... Read more
Tenant
11th Feb 2021 (3 years ago)
D Kanska
Becky was an absolute star! Myself and my partner had a lot of trouble finding a suitable place to live. Becky went above and beyond to help us find a house. Communication was fast and pleasent, the whole process was a breeze. Thank you very much we are both so grateful!!... Read more
Tenant
4th Feb 2021 (4 years ago)
H Bombaza
Excellent. Becky provided a very informative, efficient, and professional service. Most certainly recommend.... Read more
29th Jan 2021 (4 years ago)
E Hosking
Such a great experience so far with Haus, particular shoutout to Holly! They have managed to find exactly what we were looking for, and service was fast, reliable and professional. Virtual tour is detailed and high quality, so thank you!... Read more
28th Jan 2021 (4 years ago)
K Stylios
Great professional support from the staff at Hous and indeed RNL who deal with the day
To day management of the property.... Read more
Landlord
26th Jan 2021 (4 years ago)
M Roberts
Really friendly, go the extra mile... Read more
26th Jan 2021 (4 years ago)
M Royle
Really good experience with the team at Haus, with a shoutout to Becky, Holly and Chloe! All really helped when it came to choosing my first graduate property and I can’t wait to move in! Thanks again all :)... Read more
23rd Jan 2021 (4 years ago)
B (Buzz)
Absolutely amazing experience with this company! I signed for a lovely two bed property with my partner yesterday, cannot fault the staff for impeccable response time with emails and friendly service. Would recommend to anyone!... Read more
15th Aug 2020 (4 years ago)
J Needham-Pearmain

Our experience with Haus was that they were literally only there to get us to sign for the house and then literally everything else was a "Maintenance Issue" and was redirected to a separate maintenance company, including issues like returning the keys! The fact that our tenancy was with 3 different parties just caused confusion and was completely unnecessary bureaucracy.
They made a list of agreed works before moving in that was signed by the landlord and at least one of those which was to treat black mold in the bedroom was still not treated at the end of our year long tenancy.
Another issue was that Haus took from the start of the tenancy in July until April without contact (during a national pandemic) to arrange to extend the tenancy by one month. My partner and I had made alternative arrangements since we had not heard anything and Haus tried to suggest that we were therefore liable for the rent for that extra month despite not having signed anything.
Despite being a young professional I was at every stage treated like a student and it is clear that Haus were keen to get away with whatever they could.
They are keen to squeeze every penny they can out of tenants and do absolutely no work to support them. Avoid at all costs.... Read more
Tenant
13th Aug 2020 (4 years ago)
D Whitelaw
Becky was brilliant from the first email to going through with the rental ! Professional and showed the company on a great light.... Read more
Tenant
26th Jun 2020 (4 years ago)
A Mansfield
We had a really good experience with Haus, especially as our move was during the lockdown period. Steph was really helpful and the property is excellent.... Read more
Tenant
3rd Jun 2020 (4 years ago)
S Thornley
I would really recommend Haus as a letting agent - very professional and accommodating, especially mid pandemic. They were also very respective of their current tenants during organising viewings, which we also really appreciated.
Specific thanks to Chloe and Jo, who both showed us round properties and fronted our search. They were super responsive, transparent and honest, and very easy to communicate what we were after. Chloe really went the extra mile, to find us the right house. Thanks guys!... Read more
3rd Jun 2020 (4 years ago)
I farooqui
I bought a property and both Chloe and Steph dealt with the process in an extremely professional manner. I thoroughly recommend Haus and credit to the brilliant staff!... Read more
Buyer
27th Feb 2020 (4 years ago)
P White
Steph showed me a few houses, the last one was perfect! Can’t wait to move in. Thanks for all your help... Read more
Tenant
18th Dec 2019 (5 years ago)
S Nicholls
5 star agent. They looked after me like a friend not just a client. Special mention to Steph, she was brilliant and a credit to the team... Read more
18th Dec 2019 (5 years ago)
A Charlton
Such lovely helpful staff! Would 10/10 recommend... Read more
18th Dec 2019 (5 years ago)
C Dixon
If you are selling an investment property in Leeds...Speak to Steph in Sales! She had managed to sell my rental in Headingley just 3 days after Chloe had valued it! Steph did the viewings, took the offers and kept me up to date throughout the transaction! Really easy friendly process, they also do a good coffee!!!!... Read more
Seller
18th Dec 2019 (5 years ago)
L Blessitt
Great, friendly service from start to finish! When I called to enquire about viewing a property I had seen on Rightmove, Holly suggested I meet at the office to look at some more properties that I might be interested in.
When I arrived to meet Becky, who was scheduled to show me the properties, I didn’t have to wait around for ages which I found quite different to the usual property viewing experience in Leeds! We set off straight away and she showed me three properties, answering all my questions as we went. All three properties were within my budget and criteria - no pushing towards more expensive places.
I chose to sign for one of the properties and this was also a really easy, transparent process (made even easier by coffee and Quality Street!) and I left a very happy customer.
Massive thanks to Holly and Becky for all their help!... Read more
Tenant
14th Dec 2019 (5 years ago)
L Astbury
Very friendly and helpful ! Helped us to find the perfect flat, would recommend... Read more
Tenant
13th Dec 2019 (5 years ago)
R Nielsen
Very happy to have rented with Haus. They were very helpful, transparent and went out of their way to make sure my experience was a pleasant one. Would definitely recommend!... Read more
Tenant
12th Dec 2019 (5 years ago)
T blenkinsop
I highly recommenced Haus. I have recently viewed a property with Becky and she was incredibly helpful. Not only was the service great, I was also impressed with the fact that the property looked just as it does in person as it does online in the photos which is something I find important. Overall my experience with Haus was unlike others I have experienced when looking for a property as a young professional. 5/5 would always recommend.... Read more
6th Dec 2019 (5 years ago)
H Rackham
100% recommend these guys! Made a stressful sale so easy! Thanks Steph for all your hard work and dedication!... Read more
Seller
5th Dec 2019 (5 years ago)
N conroy
Special thanks to Steph. My partner and I are first time buyers and had no idea what we were doing. Steph helped throughout the whole process and made everything so easy to understand. We are so happy in our new home!... Read more
Buyer
3rd Dec 2019 (5 years ago)
J Dennis
Friendly efficient and thorough service. Finding a house with Haus was a breeze. 5 stars to these guys!... Read more
2nd Dec 2019 (5 years ago)
S Hussain
THE BEST SALES & LETTING AGENTS IN LEEDS BY FAR!! 10/10 ALL ROUND IN EVERY ASPECT!! RECOMMEND TO EVERYONE WHO IS LOOKING FOR A PROPERTY MANAGEMENT COMPANY!! Ask for Chloe or Steph!! You’ve seen the rest now try the BEST!!!... Read more
2nd Dec 2019 (5 years ago)
H Winship
Excellent service from Haus. Great team, very professional. Couldn't recommend more. Special thanks to Lily.... Read more
2nd Dec 2019 (5 years ago)
S Whitaker
I would definitely recommend this agency, they made the process of renting a property really easy and fully explained everything to me! will definitely be using them again!!... Read more
Tenant
29th Nov 2019 (5 years ago)
J bayliss
I am a man who has moved in to the local area and I am having a party, (hence the crisps). And as such I was looking to buy a house. I must say that I’ve dealt with useless estate agents in the past but this was simply not the case with Haus sales & lettings.
The enthusiasm, customer service and pizzaz that I was offered was second to none. Lillie in particular was so helpful and understanding of all of my requests.
Our agent was wearing a nice fleece when she showed us round the hoos and really knew her semi detached from her terraced, her fridge from her freezer and her conservatory from her utility room.
Would highly recommend this company to any men moving into the local area hosting a party.... Read more
Buyer
28th Nov 2019 (5 years ago)
A Khan
Extremely thrilled with the level of service provided. We were greeted with an extremely warm and helpful lady named Steph who was very well informed and patient with us throughout the viewing. She went out of the way to accomodate our requests and resolve any concerns we had. The process was very smooth and I highly recommend the agency.... Read more
28th Nov 2019 (5 years ago)
J Kennett
Friendly and attentive staff who genuinely care about getting you exactly what you are looking for! True professionalism showed when helping to understand the technical jargon and maintaining transparency throughout the whole process. Thank you!... Read more
28th Nov 2019 (5 years ago)
Sam
Excellent service would definitely recommend. Steph was great throughout the process.... Read more
28th Nov 2019 (5 years ago)
E Crossley
Steph helped me find the perfect home and I couldn’t be happier! Highly recommended Steph and company!... Read more
Buyer
28th Nov 2019 (5 years ago)
E Zenobia
Great customer service! Holly recommended a great houseshare which I ended up signing for. 5 stars!... Read more
Tenant
27th Nov 2019 (5 years ago)
H Crosdale
Steph is always so friendly & helpful, thank you for helping us find a house in Leeds!... Read more
Buyer
27th Nov 2019 (5 years ago)
D Priestley
Excellent service, highly recommend, Holly was very helpful!... Read more
27th Nov 2019 (5 years ago)
D tucker
Great agency. Steph was very professional and helpful. Many thanks to the Haus team.... Read more
27th Nov 2019 (5 years ago)
A Conroy
Best in Leeds! Very helpful!... Read more
27th Nov 2019 (5 years ago)
N kohli
Great professional service from all the staff, very helpful and would be sure to use them again. Thank you for making my life easier. Special thank you to Chloe who's customer service is outstanding.... Read more
27th Nov 2019 (5 years ago)
E Hollindrake
Such amazing helpful staff, helped us find the perfect home. Biggest of thank you’s to Steph!... Read more
27th Nov 2019 (5 years ago)
R Lowe
Service was amazing when viewing properties to rent! Went above and beyond to find suitable houses.. will deffo be using them again! Shout out to becky, she was amazing and utterly professional throughout. A credit to the team!!... Read more
27th Nov 2019 (5 years ago)
J Belton
Such helpful staff when viewing properties to rent as a professional! All team members were really friendly and approachable and answered any questions I had! Would definitely recommend!!... Read more
27th Nov 2019 (5 years ago)
H Charlton
Haus Sales + Lettings helped me rent my first house as a young professional. Super friendly and helpful team! From booking in a viewing and seeing multiple houses (to make sure we made the best choice!) to now, half way through our tenancy.... Read more
Tenant
27th Nov 2019 (5 years ago)
G finney

DO NOT RENT 41B ST MICHAELS ROAD.
One star is generous for this agency. Please save yourself a lot of stress and find a competent estate agent who won’t take advantage of you. Working in digital marketing myself, I’m pretty sure most of these 5 star reviews are fake/paid for.
The house we rented is not suitable for people to live in.
It’s freezing cold and mouldy.
AND THEY DONT FIX ANY PROBLEMS DESPITE COUNTLESS PROMISES.
AFTER FIVE MONTHS IN THE HOUSE THEY HAVNT EVEN GIVEN US A HOOVER, FIXED ANY OF THE BROKEN BEDS OR FURNITURE, DEALT WITH THE DAMP OR EVEN PROVIDED US WITH NEW MATTRESSES.
THE HOUSE IS IN SUCH A BAD CONDITION I HAVE HAD TO MOVE BACK TO MY PARENTS HOUSE.
I have become so ill from the house I’m experiencing panic attacks and it’s affecting my career. Despite this, Haus and the maintenance company pass blame between each other and won’t sort anything out.
Moreover, someone at Haus, or at the maintenance company (RNL) mixed up the meter readings so we don’t even know who our energy supplier is. This has caused an incredible amount of stress separately.
The maintenance company and Haus are separate companies. This silly game makes it INCREDIBLY difficult to get anything sorted.... Read more
Tenant
24th Nov 2019 (5 years ago)
S D
Absolute 5 stars! Great staff, go the extra mile to help. Found me a property with short notice and moved me in within 5 days. Highly recommend. Thank you to Holly, Steph and Becky.... Read more
Tenant
22nd Nov 2019 (5 years ago)
S Russell
Haus are a great team to work with. They found us an excellent professional property to let. First class service! I would definitely highly recommend Haus as a professional estate agency.... Read more
Landlord
21st Nov 2019 (5 years ago)
L Richardson
Have started renting a property through house as a new professional. They have been really helpful and we had the perfect flat within a week of looking. Jo showed us round on a weekend that she wasn't working, and was really friendly and professional. Overall a good experience, a great agent!... Read more
Tenant
21st Nov 2019 (5 years ago)
L Germain
I have only ever had positive experiences with Haus. They worked extra hard to find me the perfect flat in under 2 weeks, and have been understanding with any issues we've come across. They made me feel at ease after transitioning from renting as a student to a young professional, would definitely recommend!... Read more
Tenant
8th Nov 2019 (5 years ago)
S Ray
Amazing Customer service, Yasmin helped me out during out of hours x... Read more
6th Nov 2019 (5 years ago)
N Mountford
I had an excellent experience finding a rental property with Haus. Steph and Joanne were very helpful and professional and made it an easy process.... Read more
Tenant
3rd Nov 2019 (5 years ago)
G Webb
I was showed round a property by Yasmin and she was so incredibly helpful and friendly!... Read more
27th Sep 2019 (5 years ago)
G Gray
One star is generous to be honest. The cheekiest estate agent I have ever come across. The way that they manage to take advantage of young professionals and get away with it absolutely baffles me. If you want to be treated unfairly, have your deposit taken for NO reason, and have false promises made repeatedly then this is the estate agent for you. I'd urge literally everyone to swerve this company, if you find a house you like , I'd HIGHLY recommend you try and find the land lord directly or an alternative estate agent.... Read more
Tenant
21st Aug 2019 (5 years ago)
W Lord
The team are all so helpful. I listed my property with them through a recommendation and have not been disappointed since. Best service in North Leeds!... Read more
Seller
19th Jul 2019 (5 years ago)
K breatcliffe
Fantastic group, they went above and beyond when i was looking for my new home. I would definitely use them again.... Read more
19th Jul 2019 (5 years ago)
Marcus
Booked a viewing but they didn't turn up.... Read more
1st Jul 2019 (5 years ago)
S Black

Here's an email to their branch manager about all the issues I had during my tenancy/ dealings with Haus. No apology, and after seeing other reviews online about them elsewhere seems they do nothing to resolve their issues. Avoid at all costs.
Hi Chloe,
Just a few things I wanted to highlight that I experienced during my tenancy.
When I first signed my contract I was told that the electricity would be on a meter and that I would be able to top this up by going to most shops and purchasing a top up card, this information was incorrect and the only way I could top up the meter was by going in to Hyde Park properties, apart from this being an illegal practise by HP properties, it was incredibly inconvenient when working and studying full time, especially when HP properties don't open on a weekend and even during the week they seemed to be randomly closed for hours at a time. If I had known about the meter situation I wouldn't have signed the contract in the first place.
I also wouldn't have signed for the property if I had known that I would be passed on to a completely different agency, I chose Haus because I believed you to be a professional agency who would deal with any situations promptly, instead, after I had signed the contract I was told I would be passed on to HP properties, an agency ran by one man who chooses his opening hours, doesn't answer the phone, doesn't answer emails (to the point I was almost left homeless because I couldn't get a reference from him with out having to take time off work and persistently going in and asking him to resolve the situation until he got someone else to write the email) and would ignore repair requests which left me without a fridge for three weeks and almost half of the lightning in the property not working for the entire tenancy.
For months, I would be getting daily emails and texts about viewings, the majority not within the required twenty four hour notice period and sometimes only being given two hours notice. I called multiple times to express that I wasn't comfortable with this, a few of these calls I was spoken over/ to rudely and told it was a system error, I understand it happening once or twice but persistently for months is unacceptable, when I would ask to speak to yourself I was told that they were the manager or completely ignore me.
Finally, when trying to claim my deposit back I called your office to enquire about how to go about this and was told it had nothing to do with yourselves and I would have to go through HP properties, after multiple calls and emails which were ignored I was finally forced to go through deposit protection, delaying the process by three weeks, this was extremely time consuming, frustrating and stressful and all due to being given the wrong information.
While I don't expect anything to be done, I would like you to know how disappointed I am with my experience with your branch and that when you work in partnership with HP properties and when your staff are ill-trained, ill-informed and provide false information it can massively, negatively impact peoples lives.
Regards,... Read more
Tenant
20th May 2019 (5 years ago)

Here's an email I wrote to their branch manager, seems like I'm not the only one they've messed about and they do nothing to resolve their ongoing issues. Got no apology, just a "thanks for the email". Avoid them at all costs
Hi Chloe,
Just a few things I wanted to highlight that I experienced during my tenancy.
When I first signed my contract I was told that the electricity would be on a meter and that I would be able to top this up by going to most shops and purchasing a top up card, this information was incorrect and the only way I could top up the meter was by going in to Hyde Park properties, apart from this being an illegal practise by HP properties, it was incredibly inconvenient when working and studying full time, especially when HP properties don't open on a weekend and even during the week they seemed to be randomly closed for hours at a time. If I had known about the meter situation I wouldn't have signed the contract in the first place.
I also wouldn't have signed for the property if I had known that I would be passed on to a completely different agency, I chose Haus because I believed you to be a professional agency who would deal with any situations promptly, instead, after I had signed the contract I was told I would be passed on to HP properties, an agency ran by one man who chooses his opening hours, doesn't answer the phone, doesn't answer emails (to the point I was almost left homeless because I couldn't get a reference from him with out having to take time off work and persistently going in and asking him to resolve the situation until he got someone else to write the email) and would ignore repair requests which left me without a fridge for three weeks and almost half of the lightning in the property not working for the entire tenancy.
For months, I would be getting daily emails and texts about viewings, the majority not within the required twenty four hour notice period and sometimes only being given two hours notice. I called multiple times to express that I wasn't comfortable with this, a few of these calls I was spoken over/ to rudely and told it was a system error, I understand it happening once or twice but persistently for months is unacceptable, when I would ask to speak to yourself I was told that they were the manager or completely ignore me.
Finally, when trying to claim my deposit back I called your office to enquire about how to go about this and was told it had nothing to do with yourselves and I would have to go through HP properties, after multiple calls and emails which were ignored I was finally forced to go through deposit protection, delaying the process by three weeks, this was extremely time consuming, frustrating and stressful and all due to being given the wrong information.
While I don't expect anything to be done, I would like you to know how disappointed I am with my experience with your branch and that when you work in partnership with HP properties and when your staff are ill-trained, ill-informed and provide false information it can massively, negatively impact peoples lives.
Regards,... Read more
Tenant
20th May 2019 (5 years ago)
G Skeie

The people working here were nice, and I was quite satisfied with the letting process. However, only when I signed the contract, I was made aware that there was a maintenance firm that had responsibility of the apartment, and I had no time to check them out. They have been quite unhelpful, so I am withdrawing stars for putting me in contract with them. It turned out that there was a lot of issues with the registration of the property, and I am in the middle of a "blame game" between the letting agent, the management company and the owner. Haus does not answer direct questions (or principal questions) on what is their responsibility despite several attempts. They forward e-mails directed to them to the management company - very unprofessional. Hopefully, these issues are unique to this property, but the reaction to criticism might not be.
In addition, the viewing system is a mess, sending incorrect viewing messages, sending viewing messages to all one-bed tenants whether or not there is a viewing in their specific apartment. Lots of viewings in breach with the contract (we should have > 24 h notice). There was a viewing in my apartment when I was traveling, and they did not put the alarm back on.
There are letting agents on every corner - find another one.... Read more
Tenant
7th Apr 2019 (5 years ago)
M Wong
I have been waiting to invest in South Yorkshire and came along to Haus opening day in Rotherham. Abby and Adam were very helpful and personable. They were happy to take the time show me a few potential properties which were worthy of consideration. They also don't mind me going back for further advice and guidance. Defo recommend them to everyone.... Read more
Buyer
31st Jan 2019 (6 years ago)
R watson
Always gets prompt, courteous, efficient and professional service from a dedicated team whose attention to detail is second to none – highly recommended.... Read more
23rd Sep 2018 (6 years ago)
R Anne
Sharon was a big help showing us around the property and was super friendly answering our questions, she sold us on the first property we viewed :D... Read more
Buyer
29th Aug 2018 (6 years ago)
E Wilkinson
Shannon showed us round a property today and was amazing - really friendly and made everything hassle free! Look forward to moving in!... Read more
Tenant
29th Aug 2018 (6 years ago)
R Hargreaves
We called in the hope of viewing same day and Shannon met us at the property within 30 minutes of us calling. We then went to the office and signed for the property which was by far the best we had viewed. Thank you Shannon.... Read more
Tenant
17th Aug 2018 (6 years ago)
N Lali
Haus are without doubt the best student and professional estate agents for rental in Leeds. I am a landlord with a number of houses. All my houses are rented through Haus and the service they proved is without doubt exceptional. Chloe and her team at the Headingley office provide an exceptional service. If you are wondering as a landlord which estate to go with then in my opinion this is the best in Leeds. If you are a student or professional looking for a house then speak to Chloe. The service is perfect. 6 out of 5 stars... Read more
Landlord
15th Aug 2018 (6 years ago)
C May
Jo went well out of her way to find us exactly the kind of house we wanted after a couple weeks. Excellent investigative estate agent skills!... Read more
11th Aug 2018 (6 years ago)
Z Fernandez
Very helpful and friendly staff, especially Chloe. They made the process of looking for a new home so easy for me and with as little stress as possible!... Read more
11th Aug 2018 (6 years ago)
P Thompson
GONE ABOVE AND BEYOND!! Steph carried out my viewings and even drove me from the office to each property. With her help I chose a house and have now moved in. The whole process was very quick and smooth. Steph made it was stress free as possible. I would highly recommend her and the rest of the team.... Read more
Tenant
10th Aug 2018 (6 years ago)
D Roberts
Steph and team very helpful... Read more
9th Aug 2018 (6 years ago)
G Media
We had high hopes for this letting agents! We couldn’t have been more wrong! We came across their ad for a property on Rightmove, stating a price per week. We even called them to check the price was right before booking a viewing. We travelled all the way from Northampton to Leeds to view this property to find out on arrival that the price stated was actually per person, per week. As you can imagine we were quite annoyed so we called their office and they gave us ever excuse to why they weren’t at fault.
If anyone is interested in any of their properties, CALL THEM. Double check the ad is right. Spell it out to them that your interested in the whole property and not just one room.... Read more
9th Aug 2018 (6 years ago)
T Semeniuk

TENANTS AND LANDLORDS, BE AWARE
I came across a three-bedroom flat on SpareRoom that I wanted to look at and the person on the other end informed me that it is managed by Haus Properties. I specifically checked with the advertiser if the property is available for a flatshare before I got in touch with the agent. When contacted the agent, to my surprise, they were not sure if the flat is fine for a flatshare, but after confirming that the person I spoke to is one of their landlords, I was booked for a viewing. A few days after, on the way to the viewing, I was informed that there was a mix-up and the flat is not available anymore. Instead, I was offered to look at one-bedroom properties. It showed no attention to the needs of the potential tenant as originally I was booked to view a three-bedroom flat. There is sort of a hint that I might be not interested in one-bedroom properties.
I would not have been bothered with this review if the landlord didn’t message me something on SpareRoom regarding the flat I was initially supposed to view. I told the landlord that I could not look at the flat because it was not available. The reply stated that the property is still available. It seems like it is easier for the agent to rent the flat to a group of three and that is what they want to do against the landlord.
Overall, I feel like the agent dealt with me unprofessional and I would not recommend them to anyone.... Read more
5th Aug 2018 (6 years ago)
L lead
Steph was brilliant, after finding out one of the houses I viewed was already let, she helped me find another suitable one with great ease!... Read more
14th May 2018 (6 years ago)
A Alexander
We were assured again and again that we would have a bills packaged arranged by Haus and and was one of the reasons we signed with them and in the end they did not sort a bills package with us and gave us no help in finding one, communication was extremely poor, I only found this out after sending multiple emails asking questions , if they knew they could not give us a bills package why could they not email all of the tenants and tell us instead of us finding out months later only because we kept emailing and asking questions, if we had not asked would we have even have found out??? Poor communication and false promises is the definition of bad faith .... Read more
Tenant
27th Apr 2018 (6 years ago)
E muirhead
Chloe has done an excellent Portfolio Health check for me - very efficient and thorough. thanks so much... Read more
Landlord
9th Apr 2018 (6 years ago)
B Gallifent
Shannon was extremely helpful and chatty!! Very organised and simple.... Read more
10th Feb 2018 (6 years ago)
C King
After a number of disappointing viewings with various agents we were starting to lose hope. But thanks to Anthony and Jo, who were so helpful and listened to what actually wanted, the team have found our perfect home for next year!... Read more
8th Dec 2017 (7 years ago)
A Peel
I had a really good experience viewing the houses and found the perfect one for us! Couldn't of done without the help of Antony and Jo, would defiantly recommend to anyone to use Haus.... Read more
8th Dec 2017 (7 years ago)
D Howard
The experience we received whilst viewing houses was amazing, we genuinely enjoyed it a lot. Anthony and Jo were great and they are the reason we found a house that we love and that we signed for!... Read more
Buyer
8th Dec 2017 (7 years ago)
T richardson
We moved into a dirty house i.e. Filthy carpets, holes in the wall, the shower head fallen off the wall, issues with access to the meters. All reported at the time we moved in, however when we moved out we were charged, along with a broken washing machine that was clearly in no fit state to use, walls replastering. When we came to leaving the property it took over a year to retrieve our deposits.
Researched online and similar issues with other people who used Haus.... Read more
Tenant
19th Oct 2017 (7 years ago)
? ???????
The worst agency I've been seen in Leeds. In the first time you go to see the flat they help you in some points but they don't tell you everything about the property as my case. And after moving to the flat when I want anything the replyed "call ???? the landlord" even in small things, I want to know what is the point to sign the contract with you if you can't help me in anything while I am living in the flat. It was a terrible experience.... Read more
Tenant
19th Apr 2017 (7 years ago)
A Carter
wouldn't trust these guys to put the tenants needs first. They certainly don't play fair. We agreed yesterday we would sign for a property after work today. by which time they'd already agreed for another pair to sign for it and then told us they had given it to someone else.... Read more
Tenant
8th Mar 2017 (7 years ago)
B Bradley
Terrible Experience - Wanted a property with Haus because of the positive reviews. Arranged a viewing and the agent, Rosie, couldn't really be bothered. Gave one word answers and was fed up after 15 minutes. Also, I'm not sure we entered one of the properties with the tenant's consent or knowledge, as they weren't present and it seemed the agent picked this property moments beforehand. This was worrying, as they would happily do this in any property that I rented. I'll take my business elsewhere.... Read more
21st Nov 2016 (8 years ago)
C St.
We found a beautiful apartment with the help of Haus. There were times it felt we weren't properly informed about all the necessary steps to be done before being able to move in, but they are prepared to answer your questions when needed and will try to help you when necessary.... Read more
Tenant
13th Oct 2016 (8 years ago)
Darwyn
Hate them, scammed us big time.... Read more
23rd Jul 2016 (8 years ago)
S Lectez
Very good agency who are extremely helpful. I was pleased with their service and availability to answer any questions. Highly recommend!... Read more
29th Apr 2016 (8 years ago)
S Staff
Really friendly staff and an easy sign up process with no fuss! Can't wait to move into my new place!... Read more
Tenant
29th Apr 2016 (8 years ago)
K Taylor
Very good with updates, responses and answering questions. All round great communication with their clients and friendly to... Read more
29th Apr 2016 (8 years ago)
W Wells
Very helpful in choosing the right house for me and my flatmates and made the whole process very easy and simple for first time house owners. Perfect company for students who know little about renting a house or in general people who are buying a house for the first time.... Read more
29th Apr 2016 (8 years ago)
H Press
Took us on a viewing of houses in our price range and there were some excellent offers. All the sign-ups and paperwork was easy and they helped us through it all.... Read more
29th Apr 2016 (8 years ago)
L gudge
we have been letting a student property for the last year and I couldn't recommend haus more strongly! they are very helpful with any issues and queries and were quick to respond to anything. when we decided to resign, it was quick and easy with little hassle. would recommend to anyone in leeds looking for a student house!... Read more
Landlord
29th Apr 2016 (8 years ago)
C Greenough
Good service was easy to sign up... Read more
13th Apr 2016 (8 years ago)
A Goldfinch
Had a very positive experience with Haus, easy to arrange a viewing and the estate agent seemed nice. We've now signed with them for the next year.... Read more
Tenant
12th Apr 2016 (8 years ago)
M Torres
Out of all letting agents I've dealt with, Haus Properties are the most competent. I've never had any issues with them, and the team is super friendly. Highly recommend.... Read more
Landlord
12th Apr 2016 (8 years ago)
S Clement
Had a fantastic experience, haus were professional, helpful and gave guenuine opinions. We found our house as a recommendation from them, it wasn't what we originally were looking for but it turned out to be perfect! Couldn't recommend them enough, quick easy and perfect for busy students!... Read more
Tenant
12th Apr 2016 (8 years ago)
E Bristowe
Pleasant staff who are happy to help you. Managed to find a property two years running with this company! Much less stressful than other student letting agents in the Leeds area.... Read more
Tenant
11th Apr 2016 (8 years ago)
C Day
Lovely staff, very friendly and helped with all my paperwork to get everything sorted.... Read more
11th Apr 2016 (8 years ago)
C Loasby
Pleasant staff and an easy agency to sign with!... Read more
11th Apr 2016 (8 years ago)
W B
Super easy to work with and quick to get everything sorted. Would happily recommend to anyone.... Read more
11th Apr 2016 (8 years ago)
E R
We had a really great experience signing with Haus, they were the only agent to go above and beyond to help us and make sure we were happy with our chosen property and the letting agreement. It was hard to find an agent for young professionals not wanting to rent on a student contract and we are very pleased with Haus.... Read more
Tenant
11th Apr 2016 (8 years ago)
T P-S
Amazing service. After months of searching for a student house, we found one with Haus that was perfect. They're great with queries and very friendly and cooperative, especially with first-timers. So pleased.... Read more
Tenant
11th Apr 2016 (8 years ago)
A Lee-Flanagan
Really helpful and always seem happy to help with problems, really good service.... Read more
11th Apr 2016 (8 years ago)
K 193
These guys are great! Very quick to reply to any queries sent via email and also very eager and friendly when it comes to understanding the nitty gritty details in paperwork and contracts.... Read more
11th Apr 2016 (8 years ago)
I Potter
Easy, coherent process. Very organised student estate agents... Read more
11th Apr 2016 (8 years ago)