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- William H Brown - Headingley Leeds
William H Brown - Headingley Leeds
Closes at 5:30pm
1 Arndale Centre Otley Road, Headingley, LS6 2UE
With our local market knowledge, insights and with over 120 offices, we have been helping people sell their homes since 1890.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 7:00pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Accreditations
William H Brown - Headingley Leeds Reviews (196)
Have you used this agent?
83%
2%
0%
0%
15%
D Haigh
Had a really disappointing experience today with William H Brown in Headingley. Yesterday, my partner and I rang about a flat that we both absolutely loved the look of , situated in the city centre. The lady that we spoke to yesterday was friendly and helpful and booked us in to view the flat this afternoon at 14:40. She emphasised that this would be provisionally booked as they had not been able to get in touch with the current tenants; which we completely understood. It reached dinner time today and we had not had any form of communication from William H Brown so presumed that our viewing was still to go ahead. My partner rang and a different lady from the one we spoke to yesterday answered. She said that they had not been able to get in touch with the current tenants again; which again we completely understand that this is out of the control of William H Brown. However, the lady proceeded to say that if we did not hear from William H Brown later in the day to presume that the viewing would not be going ahead. The problem we have with this is that firstly a call from William H Brown would have been appreciated to let us know that they were unsure whether the viewing would go ahead earlier in the day as if we would not have called William H Brown ourselves we would have gone to the viewing assuming it was still going ahead. There was no appreciation of William H Brown of how long it would take us to get to the flat we were going to view from our current address; the assumption was just that we lived not far from the city centre. Basically, we have just been sat in limbo waiting to see whether our viewing was still going to go ahead. Luckily, we are both teachers and it is half term otherwise we would not have had the luxury to sit waiting around all day!! Finally, a call to say that they would arrange another viewing would have been appreciated. This has left us feeling not valued and not wanting to view any further flats with William H Brown. Very poor communication and frankly a waste of our time!
3rd Apr 2024 (23 days ago)
S Britten
My partner and I have been looking around Leeds for houses to rent and came across this branch from Google. I dealt with a woman named Lauren who was very friendly, professional and helpful with any queries we had. She had great customer service and knowledge. I would definitely recommend
2nd Apr 2024 (24 days ago)
P Kolawole
I used Tom Madden as my mortgage broker and I really loved the service. He was super knowledgeable and very helpful and friendly.
8th Mar 2024 (7 weeks ago)
O Freer
We had a really great experience with the team at William H Brown, Headingley. They we're super responsive, friendly, and happy to help with anything that came up - very reassuring as a first time buyer.
We also used their in-house mortgage adviser services with Tom Madden who couldn't have been nicer. He was thorough, friendly and made the whole process really smooth - we exchanged lots of e-mails and calls and it never felt like we we're asking too much of him.
Thanks to the whole team and special thanks to Leah Sutcliffe and Tom Madden. :)
26th Feb 2024 (9 weeks ago)
R Wray
Recently rented a house from this branch. Had a great experience and everything was very well organised and ran really smoothly. A huge shout out to Reiss who was there every step of the way with great knowledge and very friendly to deal with.
Would definitely use again!!
7th Feb 2024 (11 weeks ago)
A Seller
As a first time buyer, there was a lot of information that I needed to learn and thought it was going to be quite a stressful experience. Tom Madden helped explain everything I needed to know and I am very grateful for that. Would definitely recommend this branch!
7th Feb 2024 (11 weeks ago)
A E
I have rented a property with William H Brown agents Headingly branch. I would never recommended anyone to choose this agency. The agents including the senior letting agents are unprofessional and never helps you on anything as soon you sign the agreement. I have faced many issues during the onboarding and the agents never bother to help. One of the senior letting agent Roxanne behaved rude and never bother to even listen to anything. They never respond to your emails and disconnects the call while talking and never picks up the phone again.
Listing a few issues I faced with them:
1) Wrong contract start dates in the agreement: I was told that they would change the contract start dates after I sign the agreement over email but refused to change it after I signed.
2) key delivery :I was told that the key will be delivered at the property but no one was there to give the keys and I was eveb received any calls or email to hand over the key. The agent never picked up my call or messages and later was told he was on holiday. I had to follow up and go to the agency office to collect my keys few days after my tenancy start date. The senior letting agagagaent was so rude when I went to colect the keys and didn't bother to listen to me.
3) Property delivered uncleaned with dirty toilets: I was promised the house will be cleaned, painted and gardens will be cleaned. But, they haven't even vaccines the property and haven't even flsued the toilet. It was left as it is by the previous tenant and I had to do al the cleaning. The agents never responded to my calls or emails and it's been more than 2 months of me following up.
4) Tenant insurance issue: The agents we're behind me to purchase the house insurance and mentioned it's free for first 45 days. I was chargedthrice withing first 45 days. The insurance company did not recognize the insurance number I received by mail and asked me to reach out to the agwncy from whom I purchased this. As usual the letting agency never responded to my emails and I am still chasing.
Overall I had a terrible experience with the agency and wouldn't recommend it to anyone.
5th Feb 2024 (12 weeks ago)
P Morris
Excellent from start to finish they didn't make promises they couldn't keep Excellent team management kept me up to date on everything well done you all deserve 10 stars ????
23rd Jan 2024 (13 weeks ago)
J Rowland
Roxanne Watts was a great help with the more complicated aspects of setting up the tenancy. Very supportive.
3rd Jan 2024 (16 weeks ago)
B Sharp
Simply the best. In our recent house sale I dealt with four members of staff at the Headingley branch: Leah Sutcliffe, Jack Pinder, Jessica Winterburn and Jessica Hallas. Leah clearly runs a team dedicated to excellent customer service, focused on prompt action, effective communication and regular support. When Jack viewed our property he was fully prepared with details of local sales of similar properties, and was warm and approachable, and open to any questions we had. Jessica Winterburn provided the administrative support responsively and quickly, and was very clear about the procedures we had to follow. Special mention must be given to Jessica Hallas however. Her regular updates on the progress of the sale - sometimes more often than weekly - supported us greatly, and showed that she undertook the negotiations between all parties with the utmost professionalism. Above all, and the same as with all the members of staff at the branch, she did so with exemplary courtesy and kindness. Thank you, Headingley team.
3rd Jan 2024 (16 weeks ago)
S Josamu
Was struggling to get a house but when l came across William H Brown online l phoned after viewing houses online. Steven Foster and Roxanne helped me so much as l was panicking thinking l may not be able to get house but these guys are friendly and calm, we are now proud tenants of a lovely home.
3rd Jan 2024 (16 weeks ago)
A-M
I'd like to leave a review about this wonderful agency whom have really made a very challenging few months/year for myself, smoother.
Over the last few weeks I've 95% received service/communication from Steven Forster via phone and email and a few times with Reece over the phone (whom has also been incredibly kind, helpful and patient with me and lissed with the landlord and come back with a solution within minutes- thankyou)
After looking for a property for the last 6+ months and really struggling to find something suitable and other agencies prioritising people local to the area (which is understandable)
The moment I spoke with Steven he truly went out of his way to listen to me and help me secure a property. He did so with incredible efficiency and constant communication where he has kept me updated every step of the way and been so very patient with my communication.
Whilst I had viewings with other agencies 4 hours away and the agents cancelled during travelling down due to issues on their part, and very limited properties suitable for my health, it has been incredibly overwhelming.
Then I found William H Brown...
Given my circumstances Steven from William H Brown allowed an online viewing and I was successfully able to secure it that way, which made a huge difference to my health needs.
His customer service, patience and making sure I've received the best care even from the wonderful landlord that he has listed with, has been incredible. I'm very grateful. I highly recommend this agency. I feel very relieved and reassured knowing I'm with an agency that cares about the tenants and the landlord as all 3 of those relationships being mutually respectful and kind are essential when renting. I'm also grateful that they have a landlord who truly cares about their tenant too, this tells me they are a great agency who cares about the wellbeing of tenants/landlord as well as business.
I've never received such wonderful service from an agency.
Thank you again. May you have a wonderful year.
14th Dec 2023 (19 weeks ago)
J tiernan
Lauren Rushfirth was our agent she absolutely smashed it out of the park not only was she professional but she also had us moved in within 24 hours recommend her to anybody!!
1st Dec 2023 (21 weeks ago)
M Forster-Rushfirth
Dealt with the lettings team recently whilst renting out my property, all of them were extremely helpful and efficient, especially Roxanne who came out and did my initial valuation, and Lauren who dealt with my tenancy. Could not recommend them enough!
16th Nov 2023 (23 weeks ago)
K Douglas
Bad communication from the lettings team regarding a return of deposit and a major delay.
15th Nov 2023 (23 weeks ago)
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More William H Brown branches
- William H Brown - Moortown 2.36 mi away
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- William H Brown - Pudsey 3.91 mi away
- William H Brown - Crossgates 5.27 mi away
- William H Brown - Yeadon Leeds 5.28 mi away
- William H Brown - Morley 5.40 mi away
- William H Brown - Shipley 8.16 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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