A Mazzoni
Everyone is very friendly and helpful. They ensured we had an excellent rental experience.... Read more
Tenant
25th Nov 2019 (5 years ago)
O Blazevich
I stayed within their management property in Marble Arch almost 6 years. All maintenance issues were resolved very quick. Would recommend them. No hassle agents.... Read more
Tenant
30th Aug 2019 (5 years ago)
D imtiaz
I had an amazing time with this agency. They helped me in finding out an amazing flat with great location and cheap rent. Also, they are very responsive and try to help you as efficiently and effectively as possible.
Great work guys!... Read more
Tenant
29th Aug 2019 (5 years ago)
D CAVARZERE
It is 1 year now but I cannot complain about them fast reply to any enquire and really kind. Amazing job.... Read more
11th Aug 2019 (5 years ago)
Y Ventroni
The best agency so far!
I've been dealing with a lot of agencies during my long researches of accommodations in London (yea, I've been moving a lot) and I found this agency one of the best within them all... the staff is friendly, very helpful and most important honest! I reccomend them for anyone who is looking for an accommodation and doesn't want bad surprises :)... Read more
8th Jul 2019 (5 years ago)
V 215
Flat on 56A Deptford Broadway, London SE8 4PH was completely ruined with no furniture, dirty and damaged. Photos were nice, but they absolutely do not represent current state of the flat. Agency wasted 3 hours of my time. Please avoid!... Read more
6th Jul 2019 (5 years ago)
M Stancev
I'm very lucky that I have found this agency that has helped me in every way. I worked long hours and I haven't been able to welcome my bed delivery - they just did everything for me, I just reliesed the keys and all was sorted. I recommend Stelfort Lettings Ltd as an agency on which you can rely on.... Read more
3rd Jul 2019 (5 years ago)
M Stancev
I'm very lucky that I have found this agency that has helped me in every way. I worked long hours and I haven't been able to welcome my bed delivery - they just did everything for me, I just reliesed the keys and all was sorted. I recommend Stelfort Lettings Ltd as an agency on which you can rely on.... Read more
Tenant
3rd Jul 2019 (5 years ago)
M Saddiq
Avoid if you want your deposit back. Had to send same emails over and over again (100+) relaying same information of cost and account numbers. more than willing to share email correspondence on social media.
When keys were given at the office to a male.member of staff he snatched them quickly and did not want any more communication to answer any questions.... Read more
Tenant
20th Jun 2019 (5 years ago)
L Rendon
We rented a property through them and they have always been helpful and managed the flat in a good maner. We stayed only in a studio flat and did not have to ask too much. However, the boiler that was broken in a winter was repaired day after.... Read more
Tenant
12th May 2019 (5 years ago)
F Brans
Our overall experience as tenants with Stelfort has been positive. The team has been very helpful at all times. We have received their swift response on every issue we might have had in the property. They were also very helpful when we lost keys for the property and arranged a new set for a reasonable cost.... Read more
Tenant
18th Apr 2019 (5 years ago)
L Bonsey
They found me a buyer within 4 weeks as promised and gave an accurate market appraisal for my property. Transaction was managed very professionally and I would definitely use their services again. Recommended... Read more
Seller
7th Apr 2019 (5 years ago)
A Ting
Excellent service. Very good experience with Stelfort - everything, from viewing to contracting and check in, was extremely simple. The team are all very helpful and replied to all questions very quickly. Highly recommend them!... Read more
29th Mar 2019 (5 years ago)
A Marshall
The most excellent experience I have ever had with rental process and moving in thereafter. After I paid a holding fee the process progressed as promised and I was delighted to see all agreed furniture in the property two weeks later. The letting negotiator did fantastic job and also replied to all my emails, usually the same day. Highly recommended agent.... Read more
Tenant
26th Feb 2019 (5 years ago)
P Pataki
It’s been one week since we went to see one of their house and gave full informations about who we are to see if we are “eligible” to rent it. Well they still didn’t they say a single word. :) how cool of them... Read more
19th Feb 2019 (5 years ago)
K Martin
They provided excellent management service during our tenancy. We had to wait only a day or two for repairs to be made good. Sometimes landlord authorised works later than usual but that was still ok with us as they would reply and explain within a day or two.... Read more
Tenant
18th Jan 2019 (6 years ago)
S Brown
Stelfort’s letting team were out with us for 2 hours and found a fantastic rental property in area we asked. They were very helpful throughout the move. They listened to what we were looking for, were always very quick to get back to us when we had questions and were honest and straightforward throughout the process. We have been renting for many years and this move was one of the easiest we ever had. I would definitely recommend them!... Read more
Tenant
27th Nov 2018 (6 years ago)
K Taylor
My girlfriend and I were happy to rent through Stelfort. When our boiler stopped working during winter time the handyman was arranged on the same day to fix the problem. They also agreed to arrange a cleaner to clean the property for us at a fair price at the end of the tenancy. We would not hesistate to rent from them again. Keep doing well guys!!!... Read more
Tenant
11th Nov 2018 (6 years ago)
S Nethsinghe
I was a tenant at Stelfort properties from 2008 to 2013. My experience with them was great! Maintenance work was addressed quickly. The management and support teams were friendly and very helpful. Transactions, payments and deposit refund handling was managed very well. I would recommend this letting agent to anyone looking for suitable properties.... Read more
Tenant
12th Aug 2018 (6 years ago)
M darwish-yazdi
Excellent letting team that helped me with my new rental flat. They showed me a few options within two days and accommodated late viewings also. Happy to recommend them.... Read more
Landlord
7th Aug 2018 (6 years ago)
![2/5 Stars](/images/stars/two-star-rating.svg)
1. Estate agents took way too long to process our application and documents for moving in, every time we phoned to check up on it they would put it off another week.
2. When we finally did move in there was a maintenance guy in still cleaning and painting with his belongings inside the flat.
3. My partner got a new job meaning our rent payment had to be delayed and the agents weren't considerate to this at all... they never contacted us by phone, would just send out threatening emails about sending out debt collectors etc. Furthermore, when we phoned up their offices it would be someone else telling us we couldn't have management contact details therefore had to wait for them to EMAIL us AGAIN; whenever it was management we spoke to on the phone they would sound aggressive and shout trying to make us feel intimidated.
4. We decided to move out two months early as we couldn't keep up with the rent payments, which luckily our landlord agreed to. However, we were then told after agreeing to this that if we didn't pay the move out fees immediately then it would be up to us to find new tenants otherwise we would have to pay the full 2 months (£3,466.66) rent regardless of whether we lived there or not even though they knew that we were students and didn't have that kind of money.
5. Once all outstanding balances were paid off a few days before move out, we were then promised we would receive our £2,400 deposit back within 10 days of move out... Day 10 came and nothing had been put into my bank, therefore had to phone and email once again requesting about this. We were told that the funds hadn't been released yet by the landlord as they were using OUR DEPOSIT for their own bills; therefore meaning it had no been put into a tenancy deposit scheme.
6. Lastly, we received an email of the breakdown cost of deductions from our deposit. We were charged £533 for not sending the landlords letters within a small time frame. My question is, why would they send important letters such as bills to a property they do not reside in. Then leave it up to us to send them to a new address?? We were also charged £120 for removal of TWO BIN BAGS. £150 cleaning fee, and some other petty fees.
All in all, I am glad to see the back of these horrible men and their cowboy services. I WILL NEVER EVER USE THESE AGAIN OR RECOMMEND TO ANYONE. If anything I would HIGHLY ADVISE TO STAY AWAY. They think it is okay to try and belittle you over the phone, their company expresses how friendly they are over an automated message when they put you on hold... they couldn't have given a worse description of themselves.... Read more
Tenant
28th Jul 2018 (6 years ago)
G Turchak
Just rent from them 2nd property - keep doing well guys! Excellent management team that would reply within 24 hrs at all times.... Read more
Tenant
26th May 2018 (6 years ago)
Marcel
Very good service... Read more
23rd Nov 2017 (7 years ago)
E Davey
Do not rate these guys. Inventory was completed without our presence meaning we had to add loads to it about cleanliness of property. Our property was filthy when we moved in and they tried to claim it was because we had been living there for four days and refused to send a cleaner. Excessive agency fees. Landlord never present to deal with problems and property incredibly poorly maintained. More than one occasion where 'maintenance' entered building without giving us any advance notice and left behind considerable mess. Slow to return deposit though eventually returned it in full. Relieved to no longer have to deal with them. Would definitely avoid in future.... Read more
Tenant
6th Sep 2017 (7 years ago)
M Jonston
I want my money back now ! ... no more EXCUSES ! ... no more BULLSHIT ! you guys are crooks... when you stole my money, I had nothing to feed my child with for two weeks. You Scum !... Read more
22nd Mar 2014 (10 years ago)
H Mammedov
Great professional service, very quick, property on market Thursday offer accepted by the Saturday (service or what)? Stelfort group is amazing, informative and keeps you in check every step of the way for your selling journey.
Thanks to the Stelfort Team for their continual strive for excellence and turning my dream into a reality. Keep up the good work guys and yes definitely would recommend Stelfort.... Read more
Seller
15th Oct 2013 (11 years ago)
K Valiyev
If I could give more than five stars, I would, because Stelfort is truly a phenomenal real estate agent.
What most first-time buyers don't realize is that your agent can make or break your first purchase.
In our case, Stelfort was a key reason we were able to score a major deal. The listing agent told us that a big reason they went to bat for us when trying to convince the sellers to accept our offer was because of Stelfort's reputation.
In addition, Stelfort Agent was honest, real and uber picky. He would stear us away from properties he didn't think were up to snuff and would point out flaws we didn't even see. All in all, Stelfort Agent has a lot of integrity, and was always responsive and diligent.
I wouldn't recommend anyone else looking to buy real estate in North London. Stelfort is the best of the best!... Read more
Buyer
15th Oct 2013 (11 years ago)
M Aghayev
The team at Stefort are very impressive. I recently bought a flat and they were able to rent my property to excellent tenants within 9 days of completion. They also achieved a higher rent than I was expecting, which was an excellent bonus. The team are also managing my proper and it has all be flawless so far. I wouldn't hesitate to recommend them.... Read more
Buyer
15th Oct 2013 (11 years ago)
F Marya
I had two big agents trying to sell my property and there were small quantity of viewings during 6 weeks. I was told to try Stelfort. I was impressed the way they dealt with things from the start to an end. The buyer was found within short period as promised. The process was handled very professionally and I was regularly updated on movements upon exchange of contracts. Didn't have any stress at all.... Read more
Seller
3rd Oct 2013 (11 years ago)
P Tamkinfard
We were renting through Stelfort for 24 months. All maintenance issues were looked in within good timing and they were available to address issues within rental period accurately. Our deposit was processed as soon as we vacated and we received landlord references within 24 hours upon request. Excellent letting & management team.... Read more
F Isg
Very professional, very easy to deal with. Good communication and eager to help with maintenance issues. Very impressed by the high standard of customer service. Would highly recommend!????????... Read more
C Fleetwood
![1/5 Stars](/images/stars/one-star-rating.svg)
1. Estate agents took way too long to process our application and documents for moving in, every time we phoned to check up on it they would put it off another week.
2. When we finally did move in there was a maintenance guy in still cleaning and painting with his belongings inside the flat.
3. My partner got a new job meaning our rent payment had to be delayed and the agents weren't considerate to this at all... they never contacted us by phone, would just send out threatening emails about sending out debt collectors etc. Furthermore, when we phoned up their offices it would be someone else telling us we couldn't have management contact details therefore had to wait for them to EMAIL us AGAIN; whenever it was management we spoke to on the phone they would sound aggressive and shout trying to make us feel intimidated.
4. We decided to move out two months early as we couldn't keep up with the rent payments, which luckily our landlord agreed to. However, we were then told after agreeing to this that if we didn't pay the move out fees immediately then it would be up to us to find new tenants otherwise we would have to pay the full 2 months (£3,466.66) rent regardless of whether we lived there or not even though they knew that we were students and didn't have that kind of money.
5. Once all outstanding balances were paid off a few days before move out, we were then promised we would receive our £2,400 deposit back within 10 days of move out... Day 10 came and nothing had been put into my bank, therefore had to phone and email once again requesting about this. We were told that the funds hadn't been released yet by the landlord as they were using OUR DEPOSIT for their own bills; therefore meaning it had no been put into a tenancy deposit scheme.
6. Lastly, we received an email of the breakdown cost of deductions from our deposit. We were charged £533 for not sending the landlords letters within a small time frame. My question is, why would they send important letters such as bills to a property they do not reside in. Then leave it up to us to send them to a new address?? We were also charged £120 for removal of TWO BIN BAGS. £150 cleaning fee, and some other petty fees.
All in all, I am glad to see the back of these horrible men and their cowboy services. I WILL NEVER EVER USE THESE AGAIN OR RECOMMEND TO ANYONE. If anything I would HIGHLY ADVISE TO STAY AWAY. They think it is okay to try and belittle you over the phone, their company expresses how friendly they are over an automated message when they put you on hold... they couldn't have given a worse description of themselves.... Read more
S Joseph
![1/5 Stars](/images/stars/one-star-rating.svg)
In all honesty, it’s better stay in a hotel for a while than rush and go through this agency.
We were 3 students renting through them, we paid more than 3k per month, so not a cheap price.
From day one we started having issues, we asked for the place to be furnished, and they couldn’t have been cheaper, provided us with the smallest couch I’ve ever seen; and drawers that were practically made out of cardboard.
Only got worst from there on; we had an issue with the Gas, and had no heater during winter, of course they did not reply, and left us a few days in the cold, only to try to make us pay for the repair later.
Second issue was we started getting mice, when keep in mind we had a cleaner coming twice a week so the place was spotless; according to the man who came to help us with that problem, the mice problem was not new and there before we moved in; they just didn’t inform us.
But the absolute worst, is that when we checked out they took almost our entire deposit, something close to 2K.
When we found the apartment through them, we explained we were only in London for 6 month, and Fiag explained to us it was no problem, we could add a break clause, so we negotiated a break clause after 6 months. When we checked out they found us a small point in the tenancy agreement saying that even with a break clause, they would charge us agent fees (over 1.2k). We were never informed about this and clearly asked about the termination fees before, we acted in good faith and they are just thief.
Long story short, we are currently in discussion with lawyers to try getting back our deposit, all I suggest is do yourself a favor and stay away for this agency.... Read more
S Nethsinghe
I was a tenant at Stelfort properties from 2008 to 2013. My experience with them was great! Maintenance work was addressed quickly. The management and support teams were friendly and very helpful. Transactions, payments and deposit refund handling was managed very well. I would recommend this letting agent to anyone looking for suitable properties.... Read more