KFH Crouch End did a great job drumming up interest in and ultimately selling our flat. All of the team worked hard and were a pleasure to deal with, although I would like to single out Andy Thripp (our main point of contact) who was professional, available, attentive and a helpful facilitator. I would thoroughly recommend.
Other than setting up camp in KFH offices, I’m unsure what more we can do to cajole the agents into solving the numerous problems they have created for us with regards to our rental. Our constant calls and emails have been met with various non-answers which has left us in an unclean property, filled with litter with plaster falling from the walls and no keys. What a disaster - avoid letting from KFH at all costs!
Chris Taylor was extremely well informed about the area and the house, was keen to help but never pushing a sale on me. Made the whole experience a lot easier and is a very trustworthy and friendly guy.
I am renting a room in property managed by KFH for 7 months. For 2 of these months I have not have a door on my bedroom as it came off its hinges and KFH have been glacial in replacing it, despite frequent reminders and requests for updates. We are still waiting for confirmation of when this will be replaced. Additionally, the washing machine regularly (70-80%) stops midway through the cycle and has to be restarted. KFH have said that since it technically still functions they have refused to fix/replace it. They don't deal well with the upkeep of the property.
I am currently renting a flat through them and am very happy with their service! Katrina is absolutely amazing and very quick and happy help!
Svetlana guided us through the process of getting a lovely flat in Holloway, London.
She has been so helpful and patient. The referencing process was a bit stressful because we were in a hurry to get the keys (because of holidays and jobs abroad) but everything worked out so well.
Davies and Davies are so easy to communicate with and Svetlana even replied to us in evening hours.
The flat is amazing and they have been very understanding and helpful. Thank you!
Chris McCandlish has been great in dealing with all of our needs as tenants. He is quick to respond to any concern I have and arranges all of the work that goes behind keeping the property maintained. Have appreciated his work so far and can always count on him if any problems arrive at the flat.
Terrible experience with this estate agent. I rented a property in Highgate through them, which was a nightmare from start to finish. I was hurried to move in only to find that things like blinds facing a busy street, had failed to be installed in the property, as I requested in the contract, raw wood stairs not carpeted as promised, the property was dirty, although just refurbished (old fish left in a fridge to rot). Once the blind problem had been resolved, it was clear that Dexters wanted nothing more to do with management of the property and revealed that the property was actually managed by the landlord. I have rented in London for over 10 years and never dealt with a more difficult, irresponsible, problematic individual. Before departure, after paying my rent in full, I requested an earlier checkout as I was in the process of moving country and cleaned the property professionally. It made sense, as the landlord would be able to get double rent effectively. Georgie Cole from Dexters decided to instruct the landlord not to approve. She was rude, unhelpful and completely acting in the interests of the landlord without any respect for a tenant who had paid rent on time and kept the property in excellent condition, there was no discussion. You're a disgusting, greedy agency and I hope that as many people as possible will find out how you treat your tenants. I wish companies like you took responsibility for your lack of professionalism and suffer the consequences. It's a shame that the bloated London property market encourages such poor behaviour from agencies such as this.
Simon and Liam were highly professional, helpful, polite, and friendly in handling my sale. I had a smooth, prompt, and successful experience with them, and highly recommend their services.
terrible service- nobody came for our flat viewing and as we asked someone from the apartment where our flat was he said that he was not aware of any flat viewings !!! And when we called the agency nobody picked up !!