Could not ask for a more pro-active, responsive and lovely estate agent as Katrina Fernandes at Davies & Davies. Outstanding customer service, truly above and beyond in what would have been an incredibly busy day. Thanks again Katrina!
Svetlana guided us through the process of getting a lovely flat in Holloway, London.
She has been so helpful and patient. The referencing process was a bit stressful because we were in a hurry to get the keys (because of holidays and jobs abroad) but everything worked out so well.
Davies and Davies are so easy to communicate with and Svetlana even replied to us in evening hours.
The flat is amazing and they have been very understanding and helpful. Thank you!
Great experience with Dexters. Sign up and move in process was easy and straight forward. Nicole from the Tufnell Park branch has been super responsive and helpful with any issues. If the rest of our tenancy is like the first few weeks I will be a very happy tenant.
Terrible experience with this estate agent. I rented a property in Highgate through them, which was a nightmare from start to finish. I was hurried to move in only to find that things like blinds facing a busy street, had failed to be installed in the property, as I requested in the contract, raw wood stairs not carpeted as promised, the property was dirty, although just refurbished (old fish left in a fridge to rot). Once the blind problem had been resolved, it was clear that Dexters wanted nothing more to do with management of the property and revealed that the property was actually managed by the landlord. I have rented in London for over 10 years and never dealt with a more difficult, irresponsible, problematic individual. Before departure, after paying my rent in full, I requested an earlier checkout as I was in the process of moving country and cleaned the property professionally. It made sense, as the landlord would be able to get double rent effectively. Georgie Cole from Dexters decided to instruct the landlord not to approve. She was rude, unhelpful and completely acting in the interests of the landlord without any respect for a tenant who had paid rent on time and kept the property in excellent condition, there was no discussion. You're a disgusting, greedy agency and I hope that as many people as possible will find out how you treat your tenants. I wish companies like you took responsibility for your lack of professionalism and suffer the consequences. It's a shame that the bloated London property market encourages such poor behaviour from agencies such as this.
We rent a house with them.
They help a lot with the landlord and solve a lot of problems and the communication was good. Also, after the tenancy they provide help to get references and deal with the landlord. ????
Do not use this firm to manage your property. To say they don't return phone calls or emails is an understatement. In the time it takes you to finally speak to them, you may as well have actually done the work yourself.
Also, absolutely appalling customer service. When the "team" managing my property were unavailable and I asked for a callback, I was told they couldn't promise a callback as they couldn't hold a gun to the head of the person managing my property...
If I could give 0 stars I would.
Just completed a purchase via Wayne and the team at Bairstow Eves. They were always responsive, efficient and a pleasure to deal with.
After dealing with these estate agents I really understand where the bad reputation of estate agents comes from. They use unethical and unfair techniques to negotiate the price up. Very unpleasant and pushy and not the type of people anyone would like to do business with.