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  1. Home
  2. Strawberry Star
Strawberry Star Logo

Strawberry Star

Closes at 6:00pm
Unit F13 Waterfront Studios Dock Road, E16 1AH
Strawberry Star hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Strawberry Star does have 38 reviews, with an average score of 4.7/5 If you're looking to sell in Canary Wharf, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Strawberry Star - E16 and Madison Brook - Docklands. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 5:30pm
  • Saturday 10:00am - 4:00pm
  • Sunday Closed
View all details

Strawberry Star Reviews (38)

Have you used this agent?
  1. 92% 5/5 Stars
    92%
  2. 0% 4/5 Stars
    0%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 8% 1/5 Stars
    8%

C Jagmama

5/5 Stars
My first home from strawberry star in Uk London thanks Jack singh who helped me a lot ????... Read more
23rd Sep 2021 (2 years ago)

R Cooke

5/5 Stars
Valentina was very efficient and professional, making our moving out process much easier. She was quick to respond to emails and deal with any enquiries. Overall, great service!... Read more
26th Mar 2021 (3 years ago)

A Mobid

1/5 Stars
My friends I’ve hear lots of bad things about this place online on customer service When you hear bad thing do your owner research and clarify what is what but pay attention my friend this place gives bad customer service not worth my time. Move on to better agent in area ok? Knight Frank is good I recommend (I don’t know them but it is better customer service wise my friends) Take good care and your family it is global pandemic time you should deal with intelligent people who want best for you only my friends. God bless you all... Read more
7th Nov 2020 (3 years ago)

J Fuggles

1/5 Stars
I’ve been hearing questionable things about this agency online, personally I prefer to avoid drama and get on with my simple life therefor I recommend against negotiating a house with these guys.... Read more
5th Nov 2020 (3 years ago)

M Rao

5/5 Stars
This is my first house rental ever in London, and such a hassle free movement I had. Strawberry star has its best professionals, and I would like to thank Lavinia for all her help provided during out flat visit till we are settled in the flat.. Kudos !!... Read more
2nd Nov 2020 (3 years ago)

S James

5/5 Stars
Lavinia is the most outstanding Senior Lettings Negotiator we have ever met, going out of her way and completely above and beyond to help us at each stage of our journey with the lettings company. Warm, friendly, and clearly an expert in her field, Lavinia was dependable and highly professional from the very beginning of our property search, helping us to navigate the market and find the right kind of flat for us. It is with deep sadness on our end that due to a sudden personal circumstance we were unable to move forward with our dream flat (which Lavinia tirelessly helped us to secure and negotiate to find the best solutions to any problems that arose). Lavinia is an asset to Strawberry Star and we know we may never meet such an esteemed lettings negotiator in future, as she sets the bar so high for those working in her industry. We were truly blown away by her support and drive to help us and are eternally grateful for the hard work she put in to make our hopes a reality. We will both be sure to recommend Strawberry Star to anyone looking for a first-class renting and buying property experience in London. Sophie and John... Read more
28th Oct 2020 (3 years ago)

A Varma

5/5 Stars
We had conversation with Jack Singh over phone and he made our life easy with video viewing to rent the property. He was patient to listen to our requirement and suggest us the best house that suits our needs. Though we had to cancel our initial house due to covid, Jack constantly checked our status and updated landlord. He also made sure we never lose anything due to this pandemic. We are very much satisfied by the service and will always recommend Jack Singh @ Strawberry star if anyone is looking for property to rent.... Read more
26th Oct 2020 (3 years ago)

M Mohsenn

5/5 Stars
I must admit that the Strawberry Star Royal Docks is the best agency that I have ever dealt with. They are very professional and genuinely care about their residents well-being and provide an excellent service in order to ensure their residents are satisfied. I have dealt with Jack who is a senior negotiator and the property manager Valentino in the past on many occasions and they have always been very kind and ensured that my needs as a resident are met.... Read more
25th Aug 2020 (3 years ago)

J Pilmore

5/5 Stars
Let’s just say Jack is a star ! The whole service of finding us our apartment to move into felt very personal to him. He responded to me at weekends and even on Father’s Day always making sure we were kept up to pace with the proceedings.... Read more
31st Jul 2020 (3 years ago)

C McPartlin

5/5 Stars
"The slightly" longer story" Now I just read Will's post and of course I cannot comment but I have had a completely different experience. Let's start at the beginning though. I was looking for a job in the UK and had absolutely no idea about flats, estate agents and how to go about this. Having been to the usual websites I thought I had found something and contacted Strawberry star. This is where it gets special because Jack picked up the phone and we spoke about one or two properties that I liked, the ideas I had and what was possible for me to actually do in this shark pool "London" where properties turn quicker than the weather. Jack realized that I was a bit helpless but full of energy to get this thing done and the fact that we had exactly one week to get this whole thing working didn't exactly help me. But as you will probably notice there was the "JACK FACTOR". The guy is absolutely nothing short of amazing. He went through my budget, my work contract and said: Look Chris! This makes more sense! Take a look at it. He sent me council tax rates, all sorts of information which came in very handy and "educated" me and due to the fact that all transactions had to be done from the continent, I wasn't exactly the "easiest" client in the first place. So he always had an eye on things to make sure I felt safe and sure about this. Jack goes even further: He sets you up so you are able to survive in this completely new environment where you have enough challenges getting your feet on the ground and adapting to the pace of this city. He also called and responded to me at hours where you would never expect it. It actually felt like he was taking this really personal. If you are taking "the big step" moving to London, have Jack on your team. It is the only thing I can tell you because without this extraordinary help, I would have been lost. Thank you to Strawberry Star for this amazing experience. Thank you for making my "landing" soft. Best regards Chris... Read more
23rd Jul 2020 (3 years ago)

H Smith

5/5 Stars
Flats in HOOLA are the best flats we have ever lived at and we were very impressed with a letting Agency Strawberry Star, Jack already helped us to find 2 amazing where we stayed for 2 years then we made a mistake to moving to Gateway Tower and it’s the worst experience we have had. We felt safe with Strawberry Star and with Jack, now Jack is helping to find another flat to move back to HOOLA. If I could give more than 5* I would. Also concierge and cleaning were amazing too. Much better than elsewhere.... Read more
20th Jul 2020 (3 years ago)

W M

1/5 Stars
DO NOT RECOMMENDED HOOLA. AVOID AT ALL COSTS! Strawberry Star has been failing for years, and although we are paying them £186,000 a year for their 'management' of this development as well as the £600,000+ staff wages and about £20,000 in 'security', those who are making the decisions in the background are clearly not providing a service which in any way validates those costs. We are all clearly being ripped off by SS right now. Both leaseholders and tenants. In terms of the latest situation with COVID-19, Strawberry Star removed ALL concierge staff and security from the buildings, to 'help' limit the spread of the disease. Other developments in the area still provided residents a limited concierge service, but ours had been completely suspended. SS have failed to implement stringent safety measures to protect those living here on this site. There wasn't any member of the concierge team on the premises to collect parcels, creating a vastly inefficient and incompetent parcel delivery service. Parcels were not left by the residents' door, they were lying on the floor in the main entrance, some were even delivered to the wrong buildings. Parcels were also being ripped open and stolen. During the COVID-19 pandemic, SS should have switched their focus on ensuring the safety and well-being of its residents. Hand sanitizer stations have been placed at elevator landings and key areas around the property. Yes, people may be wearing gloves to take out their rubbish, but everything you touch with those gloves then spreads to everything else you touch. Gloves must be removed immediately and discarded in a waste bin after the activity, then hands must be with an alcohol-based hand rub. It prevents people from contaminating services like door handles and elevator buttons. But this simple and cost effective measures wouldn't have made a difference, as unauthorised people were gaining access to the building by simply pushing the door open during the day and night. A homeless man was spotted and sleeping on the sofa inside the East Tower. SS had order their cleaning staff to to move him on. Since they have removed all staff, they could have easily got a member of the concierge team or even better the Building Manager, who seems to do absolutely nothing these days, to approach the homeless man and offer him advice and support. With all the CCTV cameras scattered around the development, quite frankly it is clear that Strawberry Star are not adhering to their responsibilities of managing this development in a reasonable way. Over the past year: - Lit cigarette ends being tossed onto other balconies, affecting the health of neighbours. - Illegal sub-letting of apartments (like Airbnb). - Barbecues being had on balconies ( I wonder who is liable legally, should there be deaths from a fire caused by a BBQ, when there was no action taken by building management?). - Thieves stealing personal possessions belonging to residents bicycles + deliveries. - Thieves leaving stolen property on the development (such as supermarket trolleys) - Vagrancy in the East Tower lobby. - A fire in the bins outside West Tower. - Residents not disposing their rubbish in the manner and randomly dumping it in and around the premises. - The entire area, including the roundabout and DLR footbridge was covered in mainly recycling waste from Hoola. Given it's a global pandemic - I would have expected more to protect the residents. I suggest Strawberry Star to stop looking at their P&L and rubbing their hands together at the government furlough scheme, and mobilise staff to ensure the health, well-being and security that the firm houses in their estate. Word of advice. Don't live here. It's revolting. They simply don't care. Save your money and go elsewhere.... Read more
7th Jun 2020 (3 years ago)

R Alaeddine

5/5 Stars
We had a wonderful customer service provided from Lavinia which was a very worm ,kind and Helpfull with us .I strongly recommend her for the job she does !Will definitely recommend to family and friends!Many thanks... Read more
7th Mar 2020 (4 years ago)

F ANDREA

5/5 Stars
Amazing experience, Jack and his team make their best to get the flat as quick and smooth as possible ????... Read more
7th Jan 2020 (4 years ago)

S agrawal

5/5 Stars
I want to thank Lavinia for making our letting experience so easy and smooth. Lavinia was always reachable and answered my queries. She is the most professional agant I have seen and lovely person. I would definitely recommend her services. Thank you so much for helping us. Excellent Job Done :)... Read more
6th Dec 2019 (4 years ago)

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