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Estate Agents in Bury St Edmunds
Tennens Properties Ltd

Tennens Properties Ltd

4.1

31 reviews

Closes at 5:00pm

1a Lawson Place Moreton Hall, Bury St. Edmunds, IP32 7EW

Independent sales and letting agency offering competitive selling fee and excellent customer service.

Opening hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday 9:30am - 12:00pm
Sunday Closed

View all details

Tennens Properties Ltd Reviews (31)

Have you used this agent?

All (31)

Seller (2)

Buyer (1)

Landlord (1)

Tenant (8)

General (19)

T Dilek

They do nothing but waste people's time.... Read more

9th Jan 2025 (11 days ago)

D Green

Many thanks to Liz for a very professional service together with a lot of patience for the sale of our bungalow, which was not at all straightforward... Read more

Seller

10th Dec 2024 (6 weeks ago)

J Clark

Just purchased my first home with Liz and she was fantastic. Communication was great, all of my queries were answered quickly and the whole process felt smooth and easy. Would happily work with Tennens again in the future.... Read more

Buyer

14th Oct 2024 (14 weeks ago)

T Englishman

Very helpful, friendly and efficient Lettings agents for our rental over the last 2 years... Read more

Tenant

9th Oct 2024 (15 weeks ago)

M Wagstaff

Amazing service from Liz. She sold our property in under 12 weeks. From initial valuation through to completion she kept us informed of progress throughout, chased up solicitors when necessary and basically kept the whole deal moving quickly and very professionally. Great job - thanks!... Read more

Seller

7th Oct 2024 (15 weeks ago)

D Patel

Amazing staff, promptly response, Always ready to help. Highly recommend!... Read more

1st Oct 2024 (16 weeks ago)

K Cutting

Lovely staff, never had any issues with them as a company. Would recommend and use again/continue to let through... Read more

Landlord

27th Sep 2024 (16 weeks ago)

S Coltart

Professional & helpful team???? Really caring & helpful with any questions or queries! Thanks again to the team & a special shout out to Flo for all her help!????... Read more

26th Sep 2024 (17 weeks ago)

A zych

Excellent service. Very professional and all done in a great time frame. Flo was a great help ????... Read more

26th Sep 2024 (17 weeks ago)

W G

Fantastic service! All the staff are so lovely! Just an excellent experience from start to finish! Extremely professional! Couldn’t rate them any higher!... Read more

26th Sep 2024 (17 weeks ago)

H Goodchild

We had such a lovely experience with Tennens. Liz was so informative, she made the details/contract very clear. The communication we had with them all was amazing from start to finish- would highly recommend!... Read more

Tenant

26th Sep 2024 (17 weeks ago)

O Ibilade

Excellent service! Thank you for your support, you made it so seamless... Read more

26th Sep 2024 (17 weeks ago)

J Williams

So thankful to Barry and the team for helping me with my tenancy! Smooth transition, great communication and the property management team really helped me out when I needed it. Thanks again!... Read more

Tenant

26th Sep 2024 (17 weeks ago)

V Almada

Great service and very profissionals. Recomend... Read more

12th May 2024 (8 mo. ago)

Arphenn

One day they are saying that I meet all requirements and that they are giving me this flat and 5 days before the day of moving out they changed their mind and delete my application form... Read more

Tenant

20th Mar 2024 (10 mo. ago)

K Miller

I rented through them for a while. I’m giving both positive and negative in this review from personal experience. I knocked off two stars due to some problems I had. I would have a broken toilet or a broken shower and I always received a “leave it with me” and had to call again in two weeks because I left it with them. Everyone should have working shower temperatures and working bathrooms. It’s a quality of life thing. I don’t know if the plumbing in the place we were in just needed attention but the dishwasher flooded the kitchen and it wasn’t seen to until a month later. It wasn’t truly fixed until about 4 months later when the dishwasher was replaced after breaking over and over. In the flip side, they provided a lot of helpful outside sources. They provided a handyman Mr. Old who was helpful with many tasks from gardening to cleaning to fixing the fridge. They also suggested a Plummer named Simon. He helped us when we’re struggling with disconnecting everything upon moving out. Overall they’re a little below average. Make sure you rent from a good rated place and good rated landlord if you go through them. They aren’t fast about fixing things even if it’s something important like necessities. And the emergency number they give DOESN’T work. Never did. Hope this helps a future tenant. (:... Read more

Tenant

25th Feb 2024 (10 mo. ago)

L Devon

Liz and the team are wonderfully easy and professional to work with. Highly recommend... Read more

11th Dec 2023 (1 year ago)

K allen

Very lovely helpful staff , easy to park. ..that's a real bonus...????... Read more

31st Aug 2023 (1 year ago)

I Partner

Excellent estate agents, treat you well and highly recommended... Read more

25th Aug 2023 (1 year ago)

B Wen

They are amazing company and staff are so nice base on my experience for 5years.... Read more

28th Jul 2022 (2 years ago)

J Griffiths

Efficient local agent. Very responsive... Read more

26th Feb 2022 (2 years ago)

J Griffiths

Restricted filtering... Read more

5th Jan 2022 (3 years ago)

J Langran

Very helpful and professional????... Read more

13th Nov 2021 (3 years ago)

Q pie

If you get a different letting agency I would recommend doing so. Tennens is OK. The staff was nice and helpful but when it came to emailing me for guidance or trying to keep me in the loop I felt like it was condescending. There was a time where I accidentally received mail that didn't belong to me and rather than saying in a kinder email how to send the mail they were very direct and it came off slightly accusatory. I also didn't like how they made arrangements for people to come to the house again the tone of the emails are gruff. In the USA noone is allowed to come to your house without your permission and I felt a lot of pressure to allow random people in the house pre and post covid to get certain things done. I also thought they charged check out fees for miniscule issues. Just be aware before letting a house that they manage.... Read more

Tenant

6th Nov 2021 (3 years ago)

H Hudson

Wonderful, helpful, kind, professional... I could go on. Excellent managers!!!... Read more

25th Aug 2021 (3 years ago)

D witthuhn

Very professional service with extremely polite and friendly staff. I would highly recommend them for your property needs.... Read more

20th Mar 2021 (3 years ago)

R Stewart

Fantastic service from start to finish with Barry and Jasmine, really professional and informative. Would highly recommend!... Read more

16th Sep 2020 (4 years ago)

P Zeondy

Scammers! My fault for not reading the contract properly and asking the right questions. I left their property in an amazing condition, much much cleaner than when they gave it to me. But I was still charged a £150 'check out' fee. I still don't understand what this is for and £40 for that little mark next to the shower stall (I bet you can't even figure out which one). Disgusting appliances in the house, communal light bulbs were not changed. Had to complain about dead birds before they came to take care of the garden. Just felt very neglectful.... Read more

Tenant

11th Jan 2020 (5 years ago)

T Silver

The service was painfully slow, I wouldn't recommend them if my life depended on it... Read more

24th Oct 2018 (6 years ago)

E Smith

What can I say about this estate agent. I rented a flat off this agency last June for nearly £800 pcm; upon arriving in the flat I was confronted several issues, the main problem was the bathroom. The bath panel was broken and the plug was broken. At first I was very impressed by the landlord coming to get the panel and plug within two days. I was then left without a panel and plug for nearly three weeks, I was calling Tennens regularly and was called “an immature little girl” and “impatient”. When it finally came back I was on holiday, upon my return I found the loo running with water. I assumed that whoever brought the panel and plug back must have used my loo and broken a valve. I then had a water bill to pay after five days of running water. The next problem was the blacklisting. The previous tenant had not paid any of the bills on the property and I had to sort ALL of this out. I had to pay Scottish Power £75 per month until I had earnt a lower direct debit, living on your own this was a ridiculous cost. I had to prove to sky that I wasn’t the previous owner! Once I thought this was sorted I started getting final demand letters. Then one day the bailiffs arrived, living alone I was terrified and the agents did nothing. It was horrible! The washing machine broke next and the man who fixed it told me that the whole machine stank of weed, that gives you an insight into the previous tenant. Earlier this year a private investigator turned up, I had to show him my ID before he left, he even confessed he had been sat outside for hours. As a single woman living alone you can imagine my horror. To top off what can only be described as a horrifying experience for the final few months of my tenancy I had a flat that stank of drains, even though it was reported by me and picked up on by the deposit check, it was never fixed. On my final checkout, they even had the nerve to charge me for cleaning lime scale and dirty windows, which I have had to live with for the last 8 months as it is impossible to remove and clean. My only advice is to AVOID the agent at all costs, especially if you are living alone.... Read more

Tenant

21st Apr 2018 (6 years ago)

R Battershall

Poor service, mysterious and unexplained charges added, and rude and unprofessional staff. Incidentally, I'm not saying the other review is fake, but I will point out that all his other reviews are for restaurants in Florida and let people draw their own conclusions.... Read more

14th Aug 2017 (7 years ago)

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