E Ellison
Great service by Thomas Jackson for a valuation on our home. Unlike other agents they made no attempt to push me into making a decision about selling and were very respectful about our situation. They came across as caring and genuine not purely driven by sales targets to meet thier need. Would definitely recommend.... Read more
Seller
18th Jan 2022 (3 years ago)
L Barrett-tomkinson
We would highly recommend Thomas Jackson, having purchased a property through their Cliftonville Branch, there were a few issues along the way that could not have been predicted and not within Thomas Jackson or our own control.
It helped to have Darren, Ellie, Sam and Alex at the end of the phone to assist every step of the way in what was one of the most stressful periods in our lives, they dealt with the situation with upmost professionalism and at the same time were so friendly and approachable, we would not hesitate to contact them if we decide to move again in the future.... Read more
Buyer
19th Dec 2021 (3 years ago)
S T
This is our fourth time with Samantha, Alex, Darren and the team. Buying and selling during Covid and stamp duty holiday has been difficult with longer waiting times with solicitors due to the sheer amount of transactions during this period.
As ever, Samantha remained professional keeping everything together and without her on the case, things would have fallen through. She worked extremely hard to keep both seller and buyer calm and to liaise with other parts of the chain. Alex and Darren were kind and helpful and managed to clinch a good price on our sale and were always responsive and helpful when everyone has been under pressure. Our sale was slightly more complicated and without this team onboard, it probably would not have happened.
There were some tiny glitches however with staff training, but these were resolved by the manager. The senior staff at this branch always aim to provide a supportive experience, they are cheerful and informative, keeping you updated from beginning to end, whilst helping to make the whole experience less stressful. In my experience, this is not easy with a larger firm which is why we returned to once again to Thomas Jackson.
As a seller, you will be offered advice to sell your home and as a purchaser they will show you properties that suit your lifestyle and budget. You don’t want to be trawling round hundreds of unsuitable properties and as a seller you want to be able to sell your property at the right price on the market. They are polite and courteous and work hard. Communication is always good.
There experience and expertise has been second to none and I would definitely recommend to others. A special thanks to Samantha, Alex and Darren, this year has been hectic for us all and often people do not appreciate the efforts made by estate agents to get a property through from start to finish. Thank you for your help, Sue and the whole family... Read more
Seller
18th Oct 2021 (3 years ago)
H Fright
This is the second time we’ve used Thomas Jackson & as before a wonderfully professional service with the extra special touch of being a small family run business, so every question & query is dealt with efficiently, with every member of staff knowing exactly what’s happening with each property. So much better than other agents!
Very happy to use again - Thank you Thomas Jackson.... Read more
13th Sep 2021 (3 years ago)
L Wessel
It has been a pleasure purchasing our new flat with Thomas Jackson. A very friendly service with good communication including weekly update calls. I was able to view the flat with the really helpful agent from my 1st viewing on several occasions after my offer was accepted prior to completion... it all felt a very personal service... thank you Alex, Hannah, Ellie & all at Thomas Jackson... Read more
Buyer
31st Aug 2021 (3 years ago)
J Findlay
My experience of using Samantha and her wonderful team at Thomas Jackson is first class. They have assisted me with selling property, with purchases and with my rental property. I always go back to them, as i know I will get expert help and first class service. I would not use any other
Agent.... Read more
Seller
8th Jul 2021 (3 years ago)
B Franklin
Professional family run business, friendly and reliable team. Will look forward to working with them in the near future. Thank you so much.... Read more
6th Jul 2021 (3 years ago)
C P
I had been a tenant of Samantha and the rest of the team for almost a decade. I always found them very professional and helpful.
If I ever need another property in the future I wouldn't hesitate to contact them. I would highly recommend Thomas Jacksons to anyone that is looking for a new home.... Read more
Tenant
1st Jul 2021 (3 years ago)
H jeffrey
A personal service with a team that was always quick to respond and worked hard to get my sale through smoothly and quickly. Would recommend highly.... Read more
Seller
14th Jun 2021 (3 years ago)
E H
We have been dealing with Thomas Jackson for a long time and have found them to be one of the best letting agents in the area. If there is a problem or issue they have sorted it out quickly in a professional manner. Thank you Sam!
????... Read more
Landlord
7th Jun 2021 (3 years ago)
G Wilson
Friendly and proficient staff with a good sense of humour. Helped push my purchase through as quickly as possible, providing a strong bridge between myself and seller. Very accommodating post-purchase with contractors needing to collect keys etc. My best experience with an estate agent yet and would definitely use again. Thank you Darren, Kelly and team... Read more
Buyer
4th Mar 2021 (3 years ago)
G Cooke
Where do i even start...
What an amazing Estate Agents Thomas Jackson is. Everyone is so super friendly & they was always on top of everything. It was my first time buying & i just loved every experience i had with them. It was so lovely they even gave us a bottle of wine to celebrate when we picked up our keys to our new home what i thought was such a lovely touch! I honestly felt a bit upset once the sale happened as i knew i wouldn't be dealing with Thomas Jackson again. I really want to thank everyone there. You was all so amazing to us. So happy we got our dream home from Thomas Jackson.... Read more
Buyer
20th Feb 2021 (3 years ago)
J CC
It’s rare to find an estate agency where everyone you deal with is so helpful and professional. They’ve handled four property sales for us in the last year and each one has been faultless. We can’t recommend them highly enough.... Read more
Seller
15th Feb 2021 (3 years ago)
D James
I have used Thomas Jackson for over 6 years as a landlord and I've always been impressed with their professionalism, speed of response and care towards my tenants and my properties. I can not recommend them enough. They are brilliant!... Read more
Landlord
12th Feb 2021 (3 years ago)
J Day
I recently purchased my first home with this company being a first time buyer i was totally new to the process of buying a property but they helped with every step of the way and quickly dealt with any enquires I had. The staff was fantastic, quick with responses and very helpful, I would recommend going with this estate agents and would use them again in the near future.... Read more
Buyer
29th Jan 2021 (3 years ago)
C B
Great experience buying with Thomas Jackson. They only deal with quality properties so you know the services will match. Kelly & Alex who helped me by my first property where excellent and genuinely nice people :)... Read more
Buyer
18th Jan 2021 (4 years ago)
S Zhou
I recently bought a property through TJ and I couldn't complaint on one single thing on their service. Everyone on the team is friendly, professional and fast to respond. Special thanks to Alex and Samantha who assisted me in negotiating and Kelly for chasing all parties (myself included) to get the transaction over the line. I also have to mention that David is such a knowledgeable mortgage broker with great focus who tried his very best to get me the most suitable deal in the market.... Read more
Buyer
19th Dec 2020 (4 years ago)
C Sharman
I would recommend Thomas Jackson Estate Agents to anyone. Samantha & Kelly were always helpful, patient , efficient & kind, even when we had a problem after completion. I had less to do with Alex, but he also was pleasant & helpful on the phone.
My thanks to you all, you are a great team.... Read more
7th Dec 2020 (4 years ago)
A Aj
I’ve asked them last week for a 1 bed flat . I went to speek on their brunch in Cliftonville they told the flat it’s not ready someone from their college’s put in in web wrongly! And than she took our details mine and my wife’s . Than we set to her please we are so interested on this 1 bed . She told as we will definitely give you call wen it’s ready . ! We was the frst client asking about that flat . And than I called them today they just telling me that flat it gone already . How rude can you be Lying your clients . I’ll never ever trust this guys again . !! Very rude women. Not enough explanation not professional at all . Not worth calling you guys again . ????????????????????... Read more
5th Oct 2020 (4 years ago)
J Thomson
An Estate Agent needs to be both fantastic for the seller, and for the buyer - which is a hard balance sometimes because of various conflict of interest issues. Thomas Jackson strikes the balance perfectly, from a buyers perspective they are trustworthy, ethical, honest and professional. They take care of the buyer to ensure that they are treated with respect and taken seriously whilst for the seller perspective also making sure that the sale is to be a confident sale from a motivated buyer.
Thomas Jackson is an independent, single office small estate agent with every ability of the much more larger multi site agencies, but with the benefits of being small they have the added ability to meet the needs of customers looking for professional, on point and efficient services with great care.
If you are looking to purchase, sell, let or have your property managed. Thomas Jackson comes highly recommended.... Read more
29th Aug 2020 (4 years ago)
J Edwards
We worked with Samantha Gollick from Thomas Jackson on a very complex property. We had a completely brilliant experience with her - she was high communicative and responsive, friendly, generous with her time, and always made us feel at ease. We would not hesitate recommending working with Thomas Jackson - this has been the most positive relationship with an agent we have ever had.... Read more
5th Aug 2020 (4 years ago)
A Farrall
Recommended by a friend who use Thomas Jackson as a rental agent. All through the sales process Sam and team were excellent, navigating the Covid-19 restrictions - going that extra step to help. Highly recommend them as a professional estate agent team.... Read more
Seller
3rd Aug 2020 (4 years ago)
R Miller
If you want a good sales chaser Kelly is brilliant.
If there is an issue with the property you are buying make sure you get it all in writing, just because they tell you they have tape recorded phone calls & they will sort it means nothing !!! They dont want to know especially after they get the agent fee .... Read more
Buyer
10th Jun 2020 (4 years ago)
G Withero
Great service from Thomas Jackson. Very helpful staff getting me on the property ladder.
Many thanks... Read more
Buyer
25th Feb 2020 (4 years ago)
M unblocked
Out standing service from Thomas Jackson. They are beautiful people.
Many thanks.
By Sir K M Fanfan... Read more
14th Feb 2020 (4 years ago)
F braithwaite
We have used Thomas Jackson to manage our properties for at least the last eight years and are very impressed by the efficient but personal service they provide. Our properties are checked every six months as stated in the tenancy agreements, we receive a written report and photographs so we can pick up on any faults that the tenants don't report. Their advice is always clear and helpful. We have been extremely happy with the calibre of tenant they have found us. We are not big landlords but we are made to feel that our relationship is important to them.... Read more
Landlord
28th Nov 2019 (5 years ago)
C Goldswain
We have recently just purchased our house through Thomas Jackson and we found their service to be excellent. They really understand the stress of buying and house and go above and beyond the call of duty to make sure it's as smooth as possible. We both felt really looked after throughout the whole transaction which we think is really important. Thank you so much to the TJ team, if we ever want to sell on the future we will be giving you a call!... Read more
Buyer
7th Oct 2019 (5 years ago)
A Nimmo
we have nothing but good things to say about these guys. we recently moved into a property we are renting through them and they've been nothing but helpful even though we've had some difficulties with our previous agent.
we were very nervous to move again after being let down so badly by our previous agent.
but we felt so looked after by Thomas Jackson who kept us up to date and chased things for us and we know we can drop them an email if we have any worries and will get a response.
the property was spotless with an accurate inventory which was a huge relief to us.
thankyou so much for all you've done for us so far!... Read more
Tenant
1st Oct 2019 (5 years ago)
K Byford
We used Thomas Jackson for several years as the rental agent for our property and then as the selling agent. They are excellent, we have always been really happy with the service they have provided and would have no hesitation in using them again if the need arises. Always very efficient and communicate well.... Read more
Seller
16th Sep 2019 (5 years ago)
H Green
This is the second time I have used Thomas Jackson tenant find service and its always been a real pleasure dealing with Sam and her team.
Everyone is so professionally friendly and welcoming. If you are looking for estate agents look no further, they will work really hard for you to make it happen.... Read more
Landlord
28th Aug 2019 (5 years ago)
A Lewis
This family run estate agent provides an excellent service, they are knowledgeable, professional and friendly. My sale was somewhat difficult for various reasons and they have worked hard to bring it to fruition, nothing has been to much trouble.
Sam, Alex and the team make you feel welcome and are always upbeat and ready to help.
I would highly recommend them, they have earned every penny of the commission, you can't beat being able to talk to someone face to face and being able to get hold of someone if there is a query and getting a quick response.
Thank you for all your hard work and getting the job done... Read more
Seller
14th Jul 2019 (5 years ago)
R Gore
Sam provided a professional and honest valuation. I was really appreciative of her honesty and advice. i would highly recommend!... Read more
4th Jun 2019 (5 years ago)
N Elsworth
Absolutely awful - even for an estate agent.
The young 'lad' who was supposed to show us a property turned up almost 20 minutes late, arrived speeding in his car on the phone. No apology was offered until he realised how annoyed I was.
Can NEVER get through to someone on a phone, have to leave a voicemail which may or may not get returned.
Despite all this, we indicated our interest in a property and requested details of the application process which ended up being half a dozen emails with questions and each time we responded, more questions! No way to substantiate our answers either.
Didn't bother with the property as they were so difficult to deal with - clearly one of the smaller estate agents - avoid!... Read more
28th May 2019 (5 years ago)
S Miller
An excellent letting agent that I would definitely recommend to all landlords!... Read more
Landlord
18th May 2019 (5 years ago)
N Randon
Thomas Jackson is a family-run estate agent company and all the better for it. If you are making decision on which estate agent to choose in the Cliftonville/Margate area, look no further. Always contactable and extremely professional, we knew we had made the right decision in choosing them to represent us right from the start. Having the personal touch from a family-run business goes a long way compared to the typical results-led, sales-pitch attitude you get from the bigger firms – and they get the job done with the minimum of fuss. I cannot recommend them highly enough. And, added to which, they are all really nice people!... Read more
Seller
18th Mar 2019 (5 years ago)
L Carden
We highly recommend Thomas Jackson as estate agents. Friendly, Professional team that can not do enough for you.... Read more
3rd Mar 2019 (5 years ago)
D Collins
Highly recommended lettings agent. Very professional and personable. I was kept me up to date throughout the whole letting process and was giving great advice & help throughout the process. Many thanks to Samantha & Joshua.... Read more
Landlord
1st Feb 2019 (5 years ago)
T Harry
Highly recommended estate agent. Honest, hard-working and trust-worthy. The team were consistently reliable and kept me up to date throughout the whole sale process.... Read more
Seller
9th Dec 2018 (6 years ago)
L bagnall
We were very happy with Alex and Josh professionalism and keeping us informed of any details concerning our purchase
We have been working with other estate agents looking for properties in the area we were looking to live and I must say these didn’t come even close to Thomas Jackson
We even recieved a New Home Greeting card to welcome us, it’s those things that make it all the difference... Read more
Buyer
16th Nov 2018 (6 years ago)
A shipman
We could not fault our experience dealing with Alex from Thomas Jackson Estate Agents. He went out of his way to ensure that the whole process of house buying went through as smoothly as possible! He behaved in a courteous and professional manner throughout our dealings with him.... Read more
Buyer
3rd Jul 2018 (6 years ago)
C O'carroll
Sam and Alex provided a wonderful professional, efficient and friendly service.
They took all the stress out of our house purchase experience, with regular updates every step of the way.
I would thoroughly recommend Thomas Jackson to both sellers and buyers - you will be in safe hands.
It is also refreshing to deal with a family business, where you receive a more personal service.... Read more
Buyer
30th May 2018 (6 years ago)
S A
Thomas Jackson were recommended to me by a friend and I found them to be excellent during the time we worked together. Giving that personal touch that you probably wouldn't get from a bigger chain agent. They find the right tenants to match your property, offer advice when needed and help with maintenance contacts too, all at a reasonable rate. I highly recommend them!... Read more
Landlord
17th May 2018 (6 years ago)
P Lindo
The personal service that I received by Sam, Alex and her staff has been outstanding over the last eight year since I bought my property in Palm Bay, Margate. The team has been extremely thoughtfulness and professional in the rental and current sale of my home. Alex kept me up to date through each stage of the chain regularly and didn't mind me contacting the office at any time. I felt that they were totally invested in the outcome of the sale as much as I was. I would recommend this unique family run business if you want a personal service. Although I'm no longer in the area I feel that I'm leaving old friends but will be keeping in touch.
Ms P Lindo - December 2017... Read more
Seller
18th Dec 2017 (7 years ago)
J boorman
The service provided was second to none. Perfect. From start to finish the communication and attention to detail was superb and made me feel comfortable that I was in good hands. The sale went through smoothly and allowed me to work without having to worry about anything.
Many thanks to Samantha and the team at Thomas Jackson.
Not planning to move too soon but if we do it will be with you!... Read more
Seller
19th Oct 2017 (7 years ago)
A Studt
I just bought my new home through Sam at Thomas Jackson Estate Agents. The service we got from the moment we first met Sam was efficient, warm, honest and truly felt like she was aiming for an even and happy outcome for both the vendor and me the purchaser. We had a horrid experience with Miles and barrs who seem ruthless and obsessed with pushing the prices up higher and higher doing closed bids and fear tactics. Not the case in the slightest With Thomas Jackson! Thomas Jackson is what all estate agents should aspire to be like. We had our offer accepted within a day of offering and completed 12 weeks later. AMAZING. Thank you so so much Sam and Thomas Jackson. Couldn't be happier. X : ))... Read more
Buyer
3rd Aug 2017 (7 years ago)
S Russell
Helpful, knowledgeable friendly. Great service. ... Read more
29th Jun 2017 (7 years ago)
A Charles
This is the second time we have sold property with Thomas Jackson Ltd , and I can highly recommend the competence and thoroughness of the team . I live in Germany and I was kept constantly in touch with every step of the sale. Once again I thank you Sam, and Alex .
... Read more
Seller
23rd Oct 2015 (9 years ago)
D Farrant
The sale was made very easy by Thomas Jackson given that we live out of area and often needed the team’s local expertise to maintain momentum throughout the transaction.... Read more