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Under 1 Roof

4.1

38 reviews

Opens tomorrow at 9:00am

51 Colindale Street Monkston Park, MK10 9PX

Under 1 Roof are an estate agent in Milton Keynes. They mainly list properties in MK6, MK14 and MK3. Over the last 6 months, they've listed 5 properties, with 3 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and Rightmove.

Opening hours

Monday 9:00am - 6:30pm
Tuesday 9:00am - 6:30pm
Wednesday 9:00am - 6:30pm
Thursday 9:00am - 6:30pm
Friday 9:00am - 6:30pm
Saturday 9:00am - 6:00pm
Sunday 9:00am - 2:00pm

View all details

Under 1 Roof Reviews (38)

Have you used this agent?

G Harris

Avoid! We had a terrible experience with this agency / Terry. The house was filthy when we first moved in. There were loads of items left over from the previous tenant, including a broken freezer underneath the stairs which contained putrid defrosted fishy water in one of the freezer trays. It took weeks/months for any repair requests to be seen to and for the items left behind to be removed. When our tenancy came to an end they had the audacity to attempt to take a huge portion away from our holding deposit. We used an external dispute resolution service and ultimately won and avoided losing upwards of £400. After being exemplary tenants and having to put up with such a shocking service during our tenancy we were adamant they wouldn’t receive a single penny from our holding deposit. I would have rather lost the money than have it go to Under One Roof. I strongly suggest to avoid this “agency”.... Read more

13th Mar 2024 (5 weeks ago)

S Cornwall

Useless unprofessional agent!!! Doesn’t reply back to messages emails or calls. He was very rude about other tenants of his in front of me and my partner and then rejected their calls. Doesn’t want to know about repairs and if you push this the chances are he will find a reason to end the tenancy. Has zero care professionalism and responsibility for tenants rights and his responsibilities. Has his family and friends leave outstanding reviews. He is an absolute joke and only interested in taking full advantage of the housing crisis and exploiting tenants. He has no office i believe he runs this business from his kitchen table. Avoid this agent and do not believe the positive reviews. Look at the negative ones, they are polar opposite! Once your committed you will see this man is going to be your worst nightmare.... Read more

29th Feb 2024 (7 weeks ago)

fireheart

Had a viewing booked and no one turned up just the oblivious tenant, no call or text or email to let us know anything. Total waste of my time which had to take out of work hours. Completely unacceptable communication from this agency.... Read more

14th Nov 2022 (1 year ago)

T C

Overall experience wasn't too bad. Only problem was that Terry was not very responsive and difficult to get hold of. Also, agency lied about getting a Gas Safety Certificate, the old one expired 9 months ago. They told me 3 times they would send the new one to me. They never did. I had to pay for a separate one. Which was fine but the agency didn't have to lie.... Read more

5th Nov 2022 (1 year ago)

M R

Is there a giant zero, instead of stars? Terrible experience with a renter, placed in our neighbourhood by this agent. An otherwise peaceful and lovely neighbourhood has been brought down by one single renter. We all dread summer, the smell of dope, lousy parenting, drug dealers showing up at 1:00am in the morning, and lack of responsibility for visitors; not to mention the landlord has left a broken fence for well over a year, now, and the original break was left for the last 11. My advice? Pick another agent. They may care about their own agency home owners, but no one else’s.... Read more

28th Sep 2022 (1 year ago)

D Ofosu

Brilliant Experience... Read more

21st Apr 2022 (1 year ago)

R Kumar

We've been using Under1roof's service over the years and always had an excellent service. Terry is always very helpful & manages everything very professionally.... Read more

25th Jan 2022 (2 years ago)

A Jordan

If I could give 10 stars I would have !! Great service, viewed property with Terry this morning and wasn't too keen on the location. Terry said I have another one just coming on the market but he had not listed it on the right move web site but he had the keys with him. Followed Terry to the property and loved it. Parking , Garage , Garden & three good bedrooms, Everything on my wish list. Paid the deposit on the spot and had the reference links sent to me within the hour. What a welcome relief an agent that knew what I wanted and went out there way to show me something not even marketed. Highly recommended... Read more

27th Mar 2021 (3 years ago)

A Stefan

I see that usually this is not the case, however in our case, dealing with this agency left us extremely disappointed with them. I work for a small business myself, so I know how important those are. However, knowing that, I also know that customers come first and they should be at the heart of everything the company does. I had a viewing for a rental property with Terry, and although he was extremely professional and friendly on the actual view day, the rest did not impress at all. 2 hours after viewing (there was another appointment right after we finished so we couldn't put an offer on the spot.) we called the office to put down an offer for the property. Mr. Terry was not there at that moment so we spoke with a lovely lady who told me she doesn't know the procedures and will forward a message for me. We waited for a couple of hours before contacting the office again, only to be told he is still on a phone call and can't be contacted. We know how fast properties fly off the market and we really wanted to secure that one, which is why we insisted more than we would have on other occasions. We tried calling again, after another hour, and no one picked up. No one picked up the next day as well, and no one replied to my email enquiry that I sent directly after the first phone. This to me screams unprofessionalism. I don't expect to be treated as if I'm their only customer, but if the rental is not available anymore (although I don't quite understand why we were allowed to have the viewing anyway if it wasn't going to be possible to put an offer on it) at least let me know about it, so I don't waste time and energy hoping to move into a property that no one contacts me about. I'm not saying you shouldn't deal with this agency, however for us it was extremely unprofessional and made us waste money and time.... Read more

22nd Mar 2021 (3 years ago)

A Minihan

Terry is excellent at managing our properties, very responsive and takes the time to help out and gives very sound advice. He has looked after our properties for the last 8 years now and is always approachable and makes property rental hassle free. Highly recommended... Read more

28th Feb 2021 (3 years ago)

M Srovnalová

Absolutely perfect service from Terry and his team! Always very helpful if some advice needed and if there is some problem somebody (sometimes even himself) comes the same day to check what is wrong. 10 times out of 10 I would definitely recomend Under 1 Roof!... Read more

27th Feb 2021 (3 years ago)

T Hinson

Worked with Under 1 Roof a number of times. Very professional and stress free service. Highly recommended.... Read more

16th Feb 2021 (3 years ago)

A Weightman

Terry from Under1roof has been overseeing our rental properties for the past eight years. He is extremely trustworthy and reliable. He is quick to respond to both tenants and landlords and deals with issues relating to the properties swiftly. Terry has also sourced our mortgages, finding us the best deals. He has a great knowledge of this market and is able to advise us on the best rates available. I would highly recommend using under1roof if you want a genuine, trustworthy and efficient service.... Read more

7th Feb 2021 (3 years ago)

I Cameron

I first met Terry as a tenant with my partner at the time, when we rented a property managed by him. He was responsive when it came to fixing any issues in the house, so when it came to renting my own properties, I was happy that he would provide a good service for both me and the tenants. Terry has been looking after my properties for the last 6+ years and offers very good rates compared to others. It's very handy for me as I'm not in the UK that often. I have and would recommend Terry to others if you have a property that you don't want the hassle of trying to manage yourself.... Read more

1st Feb 2021 (3 years ago)

A Balkham

Used Under1roof over the years and always had an excellent service and Terry is very helpful and knowledgable and knows the housing market and industry inside out. Would thoroughly recommend Under1roof estate agency.... Read more

1st Feb 2021 (3 years ago)

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