Exceptional experience with Taylors, quick sale and many thanks to Kishan from the Milton Keynes branch for always going the extra mile to find me potential buyers, accommodate viewing times and help me complete within eight weeks. I am a very happy customer and highly recommend to others.
terrible service i would give a zero.but its not an option! viewed a property in mk put in offer was declined as 1st time buyers offered the same so were in better position we increased offer but never heard anything back disgusting way to treat customers when dealing with property worth over £330k. Wouldn't sell or buy with these agents and wouldnt recommend, mind you with only 3.8 stars out of 5 that says enough!
Unlike large chain estate agents, Carters don't treat you like you're being processed through a sausage machine. The staff are all friendly and approachable. I would certainly seize the opportunity to do business with them again.
Please if you have any common sense, do not use this agency. I was treated unfairly by the staff, who were unhelpful during the tenancy and even worse afterwards. They are not honest and will do anything to get money out of you. I was only with them for 6 months and it was the worst experience I've had with any agency. The house you want is not worth it if it's with them.
The guys at Elevation had been a breathe of fresh air compared to our previous experiences!! Can’t recommend enough. Thanks to Rob and his team. Paul
Horrible experience. I was supposed to move in a studio flat and 3 days before the move-in date I got a call to let me know that the landlords were selling the property and that they walked away from handling the building. Giving me no alternatives and not caring really much about the situation. They never replied to any of my emails with questions, etc. I had to call often to chase them up and follow up on the questions.
There were just quick and efficient to take the handling fees from me (which at least they returned quickly, I have to admit).
Also, I was told that the move-in date would be on the 14th of this month, and that was fine for me as my contract finished on the 15th in London. Then they told me that the move-in date would be on the 16th after having confirmed otherwise, which left me in a terrible situation as I had to move all my stuff from the house without having a place to go.
Of course I did not get any compensation for all the trouble, and they left me homeless 3 days before moving from London to Milton Keynes. I would not recommend their services even to my worst enemy. To avoid.
We'd like to give our heartfelt thanks to Sarah and team for all their help in selling our house and for the support which was given when our first buyers let us down. The patience and understanding was terrific and we would recommend Cauldwells to anyone looking for an estate agent with integrity and competence, nothing was too much trouble and they made the whole process so much easier to experience. Many thanks to all involved.
I had a poor experience whilst looking for a property to rent. I found a lovely flat in Central Milton Keynes. We put in an offer straight away for the landlord to consider. 4 days later, the landlord hadn't responded to Cauldwell apparently. According to Cauldwell, they took another application in the meantime and I was left in a situation where the landlord was reviewing 2 applications instead of one. I lost out as a result of the delaying tactics utilised by Cauldwell and the letting agent himself (Marc) had told me over the phone that I would get first refusal and I wouldn't have any other applicants considered in the meantime. Dishonest and totally unethical.
Unbelievable service from start to finish. This was my first time renting and the whole team have been amazing. They have made me feel safe and comfortable throughout plus found me the perfect house.. definitely going to recommend to colleagues.
I rented a flat through Alan Francis last April, 22nd, 2016. They went through the inspection before me renting it, or so they say.
The washing machine included in the inventory was not plugged to power mains, drains or water pipe. It was dead.
The hob had one fire that didn't work.
4 windows didn't close.
Several bulbs were not working.
Elevator was not working.
Stairs and common areas were filthy.
It took them 4 months to fix the windows.
They come second in the never-ever-again-rent-with-them list.
I recently used Thomas Connolly to rent a property as I had to relocate to Milton Keynes for work. From the off they were fantastic to deal with and very accommodating. Made every effort to ensure I found a property that I liked and also worked with me to ensure I felt I was getting value for money. A special mention to Chris Richards, assistant letting manager who has been a pleasure to deal with! Highly recommend.
I have had a horrific experience with Thomas Connolly, I resent having to leave any stars. I was informed in November 2017 that the long term rental I put 12 months upfront for in August 2017, belonged to a man in a care home who had now died. They informed me I could have no longer than my 12 months in the house as it now needed to be sold. They asked me to insure I could vacate the house quickly preferably as soon as the term was up, or a month or so before. As they had lied about who owned the house I requested the contract be shortened to 6 months to give me ample time to secure another home, as I would again need to provide months of rent upfront to pass on anything. They initially ignored my requests to speak to the landlord about shortening the contract, and then refused to speak to her about my request. I needed to move before the term ended as it would impact me heavily financially if I did not, even though this was explained and I found a house I could move to hassle free that started in June 2018 they encouraged the landlord to refuse to surrender the tenancy. They requested that I gave up the house I had managed to secure, and wait for a section 21 to be issued... in JUNE!! It ended up that the landlord kept two months rent for nothing as I had no option but to move to the new house (rather than await a section 21 and risk not finding anywhere in the two months, and her taking me to court as her solicitor had already threatened if I could not leave in August). They marketed the house for sale in June after I left and breached the contract I was still being made to pay for by entering the house without my knowledge or consent on several occasions. When the landlord finally relented and agreed to end the contract and return the deposit (but not the two months rent she had) it was coincidentally the same week Thomas Connolly put a sold sign outside (no doubt they made a good fee from selling the landlords house for her). After dropping the checkout inspection with no notice, and demanding the keys back ASAP, they tried to take large amounts of money from my deposit, by demanding a 209 pound professional clean... for dusty skirting boards. When they could no longer claim this they requested 200 for a repair I could have done for 60, and 10 for a phantom missing oven tray. They refused to allow my trades person entry to complete the repair for 60. They lie, they are unprofessional, they are rude, and they are entirely dishonorable. Their fees are also extortionate. I am now taking my landlord to the small claims court, something Thomas Connolly could have helped them avoid if they had handled the situation better.