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Estate Agents in Norbury
Universal Estates - Norbury

Universal Estates - Norbury

3.6

23 reviews

Opens tomorrow at 9:30am

1526 London Road, Norbury, SW16 4EU

Universal Estates - Norbury hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Universal Estates - Norbury does have 23 reviews, with an average score of 3.6/5 If you're looking to sell in Norbury, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Harmens - London and Gordon Blair - London. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 9:30am - 5:30pm
Tuesday 9:30am - 5:30pm
Wednesday 9:30am - 5:30pm
Thursday 9:30am - 5:30pm
Friday 9:30am - 5:30pm
Saturday 11:00am - 2:00pm
Sunday Closed

View all details

Universal Estates - Norbury Reviews (23)

Have you used this agent?

All (23)

Seller (0)

Buyer (0)

Landlord (3)

Tenant (12)

General (8)

A K

I had great experience with Universal Estates, they are very helpful and made renting smooth & easy experience. Great service and communication. Highly recommended!??... Read more

Tenant

26th Apr 2023 (1 year ago)

D Patel

I have rented my property portfolio with Universal Estates for a number of years now and cannot recommend them enough. Their guaranteed rent service is faultless and they've given me some excellent advice over the years which has allowed me to expand my portfolio in size. I'm always informed in a timely and professional manner about any repairs or certificates required at my properties which makes the whole process hassle free for me. The team is friendly and efficient, a big thumbs up from me.... Read more

Landlord

1st Apr 2022 (2 years ago)

R Clarke

Beware! I advise that you do not use this agency. There is no customer service, and the manager is a bully. They are motivated only by money. Once they've signed you up, they could not care less about providing a professional service - or even returning calls. I left five calls, on consecutive days, without a response. And if you want to leave the tenancy early, they charge £750, just to change the name on the contract, even if you go to the trouble of finding a new tenant to take over which, at that price, should be their job. Even after charging £750 to change my son's name to another's on the contract, they then dragged matters out for so long, refusing to answer calls, that he risked losing out on his new place. He therefore decided to pay the remainder of his contract upfront, around £1500, even though he wasn't going to be there, just to expedite the process of leaving. However, even then, they jeopardized his new tenancy by giving him a bad landlord's reference. This was despite the fact that he had never once been late with rent, had never asked anything of them, or even contacted them during his tenancy, caused no problems with neighbours, and was well liked by his housemates. It was an unfounded reference and seemed to be motivated by spite and power play, and the fact that they were irritated at being asked to do anything at all - even at the exorbitant price they were charging. They kept on saying that they were understaffed. However, when their lack of response drags out for months, and you hear them laughing as they say "someone will get back to you", for the 5th day running, you realize that they are enjoying themselves to your cost. Fortunately, my son's new agent could see through the reference, and could see that my son was a responsible tenant. But if he hadn't, my son would have lost his new place, purely due to Universal Estates - who seemed to take pleasure in making things as difficult for him as possible. They are a disgrace and I intend to register a complaint with the National Trading Standards Estate Agency Team whose job it is to assess whether an estate agent is fit to carry out work within the terms of the Estate Agents Act 1979. No one should have to accept this kind of treatment.... Read more

Tenant

15th Mar 2022 (2 years ago)

M Rodrigues

Very professional agency, the staff are super friendly and helpful. They are very quick to respond to any maintenance and queries I have. I would recommend them to anyone looking to rent in the area.... Read more

Tenant

11th Mar 2022 (2 years ago)

A Azariah

If you're looking for a dodgy agent who will house 4+ adults in a one bedroom flat, at the detriment to all others who have to live around you, this is the place to use. They won't care if you sublet, as long as you hide the extra inhabitants when they send contractors around to do their job of inspecting the property. They also won't do anything to get rid of you, unless your neighbours take up the role of Private investigator and get "photo evidence", because anecdotal evidence is not sufficient.... Read more

3rd Apr 2021 (3 years ago)

A Lobowski

I rented with this agency and found them to be honest and helpful company. When i vacated the property during tough covid times, the agency were very caring and patient in dealing with me. I would recomend this agency.... Read more

Tenant

2nd Mar 2021 (3 years ago)

Anonymous Tenant

Great company! Always professional with helpful staff!... Read more

Tenant

24th Jan 2021 (3 years ago)

D Davidson

I had to move for serious circumstances involving my safety , the managers son keep on complaing about me giving notice , but the fact I had to flee this could not have been possible. They kept a large amount of my deposit and refuded the remaining using some other buisness account,then emailed the council to say i was still living in the property that I had vaccated and told them I will be in the property for another month which reduced my council refund illegally. I had already moved in to temporary accommodation but they fraudulently lied and said I will be there another month which was untrue . By law I was no longer responsible for the coucil tax of the property, they are trying to avoid having to pay the business rates of coucil tax , as I was no longer responsible when I vaccated the property !! Be careful with renting with them as they are doggy and discriminative of your personal circumstances and try the above bullying tactics.They also do not do end of Tenancy Professional cleans when I moved in to the property there where mice droppings in the draw and also the was something disintegrating in the oven !! The owner of the property was quite annoyed that it was given to me in that state!! When I had to leave they had the audacity to ask me to leave it he property in a undamaged clean stated ! I left the property much cleaner state than it was rented to me that's for sure!! I have email's and a bank statement and pictures to prove all of the above. BE VERY CAREFUL !!... Read more

Tenant

27th Dec 2020 (4 years ago)

M Smolarczyk

We have rented a property from this agency for nearly 3 years now. They are very friendly and professional. They always deal with any problems straight away and I would recommend them to all friends and family.... Read more

Tenant

24th Sep 2019 (5 years ago)

S Naidu

I've had a great experience with this agency the staff are professional and always ready to help. I have been with them for over 2 years now and they have promptly responded to all of my maintenance issues and have overall given me good customer service. I would definitely recommend them.... Read more

23rd Oct 2018 (6 years ago)

H Lameiras

Excellent agency! I've been renting with them for a while now and the staff are very friendly and efficient, I would strongly recommend renting with them :)... Read more

Tenant

2nd May 2018 (6 years ago)

S Henriques

Good agency and nice staff, they are very helpful... Read more

9th Apr 2018 (6 years ago)

A y

Good service... Read more

17th Mar 2018 (6 years ago)

C Patel

Very good service and excellent staff. Both of my properties have been rented with them for many years now and I would recommend their service to all landlords.... Read more

Landlord

16th Mar 2018 (6 years ago)

K Majewski

Had great service and support from the beginning, renting in London can be difficult and these guys made it a smooth experience.... Read more

Tenant

16th Feb 2018 (6 years ago)

I dabrowska

professional agency, people who are willing to help solve each problem very quickly. I recommend it to anyone who wants to live without problems. I have been a tenant for them for over a year and I am very happy... Read more

Tenant

14th Feb 2018 (6 years ago)

S Patel

I have just rented out my Croydon flat for the 3rd time with Universal Estates. I am so pleased with their professional service. Each time, they have immediately found the perfect tenant and the whole experience has been hassle free. I would strongly recommend them.... Read more

Landlord

13th Feb 2018 (6 years ago)

D Koltun

Terrible staff and overpriced property’s.... Read more

14th Jan 2018 (7 years ago)

A Janas

I see younger ppl to manage this company as they are more intelligent. The Sharina, Indian woman who is the current manager is dreadfull and will never develop, she should be cleaning there.... Read more

18th Dec 2017 (7 years ago)

B Amanfo

I have been a tenant for almost 3 years now and I have found Universal Estates to be very responsible in dealing with matters relating to my tenancy. I have also found them to be very considerate, understanding and helpful. I would recommend them to any landlords or tenants.... Read more

Tenant

12th Sep 2017 (7 years ago)

A Stock

long live norbury... Read more

31st Aug 2017 (7 years ago)

S b

This manager is very rude and disrespectful little women, the way she speaks to people is a disgrace to the company and to human civilisation she has no respect for people with kids or anyone,and has no manners at all,I'm surprised anyone would want to work for her when you try to explain stuff to her she talks over you and laughs down the phone she is not professional and not a nice human being,the workers seem nice but the manager is horrible and rude if she is representing universal estates I would sack her,as she is giving your company a bad name!!!... Read more

25th Aug 2017 (7 years ago)

J Aa

Don't rent with them. The manager is always disrespectful.... Read more

Tenant

10th Jul 2017 (7 years ago)

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