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Estate Agents in Norbury
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Norbury Property Market Summary
Sold price
£488,899
Sale time
18 weeks
Asking price change
-1.7%
Estate agent fee
1.7%
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Estate Agents
Barnard Marcus - Mitcham
1 Langdale Parade, Upper Green East, CR4 2PF
Customer reviews (63)
Adil Malik
Amazing service from Vezir in Banard Marcus Mitcham! All queries answered straight away and great advise always given making it a smooth purchase with nothing to worry about!
Thanks to the Whole Team!
12 days ago
Best of British Blackwell
We (finally) sold out property with Barnard Marcus in Mitcham in March this year. However, the process was long, stressful and most of the issues we encountered during the sale were as a direct result of the incompetence of staff at this branch.
Viewings were arranged with very little to no notice at all. Once the viewings had taken place, feedback would be near impossible to get. I had to phone up to five times a day to speak to someone about feedback as a result of the viewings. Anybody who has sold a house will know that feedback from viewings is what you use to ensure that your house appeals to buyers.
Once we came under offer, the real trouble began. Barnard Marcus clearly do not vet their buyers well enough. Before buyers are able to put offers on properties, it is good practice for the agent selling the property to ensure that the bidder has funds in place in order to purchase the property or has passed an affordability test. My buyer had neither. This only became evident after our house was taken off of the market.
The offer on our property was received and accepted in October 2017 and we only completed in March 2018. This was due to the fact that our buyer had not got a mortgage offer in place and when he did get an offer in place, there was a shortfall of nearly £20,000. It took a further two months to sort the deal out.
I understand that these issues do arise when dealing with property. However, the way it was handled by Barnard Marcus was nothing short of a disgrace. Their staff simply do no communicate with clients enough and you are left to chase them for information and answers.
As soon as you are under offer they pass you onto their completion team and they are just as bad, if not worse at keeping you up to speed with proceedings.
When you are involved in a long chain, information is key. A lack of information puts everybody in the chain on edge and in my case, the chain nearly collapsed a number of times because Barnard Marcus were not responding to requests for updates and information.
In the end, we simultaneously exchanged and completed on the same day. This was because our buyer's mortgage company would not release funds until the day of completion. I really needed Barnard Marcus to be on the ball in terms of chasing solicitors and mortgage brokers on that day and they simply did nothing. Again, I was left to call, chase and update everybody.
Selling my house was the most stressful thing I have done. I am convinced that had I not used Barnard Marcus, the stress would have been at least halved. Their staff are not trained to the standard required, they have no communication skills, they lack customer focus and I honestly do not see how they continue to operate as a business.
I was heartbroken to have to pay them any money for the service they provided me and would strongly advise anybody considering using them to think again. You will regret it.
I hope this helps future buyers and sellers alike.
NaN days ago
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Kinleigh Folkard & Hayward - Tooting
58-60 Tooting High Street, SW17 0RN
Customer reviews (111)
Cecilia Bromilow
Thank you Danielle Reid for your amazing support in obtaining our new home.
We viewed a number of places with Danielle and settled on the perfect one for us.
Danielle has been so efficient in keeping things moving and flexible with us to ensure we could view places around our schedule.
I would recommend Danielle to our friends looking in the Tooting area and will reach out whenever we sell.
Thank you!
50 days ago
Pawel Lelen
It's been two months since we've moved out and we still didn't get the deposit back!!! Blood-sucking leaches!! Think 3 times before renting from them
1744 days ago
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Jacksons Estate Agents - Streatham
1-3 De Montfort Parade Streatham High Road, SW16 1BU
Customer reviews (113)
Sean McCann
Brilliant experience from start to finish - the service provided by Katie Andrews throughout a very challenging house purchase process was exceptional. Professional, faultless communication and always went the extra mile to support us - including good humour during testing times! Huge thank you to Katie for her support. I would recommend anyone to work with her during the house purchasing process without hesitation.
22 days ago
Karen Barker
Avoid at all costs. Save yourself the time and frustration. I'm a landlord, the rental department is very poor.
2430 days ago
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Kinleigh Folkard & Hayward - Crystal Palace
15-17 Westow Hill, SE19 1TQ
Customer reviews (129)
Roland Lewis
I have had the best experience with Kinleigh Folkard & Hayward Crystal Palace through Tiffany. Tiffany has displayed such urgency with aiding in finding us the best property, she took all requirements on board and even when we thought It would be impossible she came through with phone calls and emails showing her unmatched abilities. Her personal flavour and the level of communication that she added left us pleased. I would recommend anyone to Kinleigh attaching her name to that recommendation!! Thank you, thank you for making this possible and we look forward to keeping in contact.
6 days ago
Simon Tyler
MONEY GRABBING B@STARDS
Having decided to look for a 1 bedroom flat to rent near Crystal Palace I found a decent sized property about 20 minutes walk away through Kinleigh Folkard and Hayward for £850 per month. Not overly expensive I thought. I arranged a viewing with Alex on the Saturday. She seemed helpful (don't they all) and we agreed on a viewing at 11:30am on the Saturday.
The Saturday arrived and I didn't want to be late as my journey was an hour and half to get to the viewing. Just as I was arriving at just after 11am at the front door I got a call saying sorry but the viewing has been postponed. No prior notice was given and I was pretty annoyed at the time wasted. I was called back again with a further apology saying that if I would go for a second viewing I would get some discount off of the agency fees.
I saw the property for the second viewing and liked it and got the ball moving. NO DISCOUNT WAS OFFERED and I had to part with £656.15 with was for £210 tenant fees and £120 for referencing and the rest towards the initial deposit which still left me with a balance of £2194 before the move in date which wasn't a problem.
The contract was for 15 months which I thought was odd and did query this but was told its either 15, 18 or 24 month contract.
Upon my final visit just to hand in some more papers and fill out yet more forms I was told that mid contract the landlord now wanted to implement a rent rise but also there was no figure as to how much of an increase. I told them no way and if the landlord wanted to increase the rent he would have to do it after the contract has finished. Ridiculous!!!!
Due to my mum's ill health and social services not being able to go ahead with a care package for my mum which had already been agreed with them I was forced to unfortunately pull out of the flat so I can carry on caring for her. KFH still had over a months notice from the date the flat was available to find tenants for this and have so far refused to pay back any of this money. I have been very reasonable with them and said yes they can keep the agency fees and the referencing (£330) and just return the rest (£326.15) which would have gone to the landlord. Instead, they are keeping the lot for their own profit and are showing no signs of wanting to play fair. They are going to find other tenants within the month and charge them another set of tenant fees and referencing so no doubt be quids in.
I am in the process of seeking legal representation on this as I was hoping for at least a bit of compassion and understanding. I haven't cost them any money and in fact know that they will make more now.
In the meantime. I would recommend to anybody to avoid these people as they seem to be up there with the worst of them.
1791 days ago
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Oaks Estate Agents - Streatham
270 Streatham High Road,London, SW16 6HE
Customer reviews (4)
Anonymous
Friendly and informed, great outcome of property photographs. Happy with their service and would use again.
145 days ago
Anonymous
I have to take in to account that Covid-19 had an effect on normal processes. However, communication within this agent was poor. Right from the start the time booked for photos was miscommunicated. The process of viewings was the best thing that happened - Stephen was very good to work with. When contracts were exchanged, I heard from everyone else in the process with congratulations, but nothing from Oaks. I even had to contact them to ask what they wanted me to do with the keys!
212 days ago
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Truuli Property
The Lansdowne Building, 2 Lansdowne Road, Croydon, CR9 2ER
Customer reviews (60)
Anonymous
So far in our process, we have had nothing short of an excellent service from Truuli. I’m so pleased that we went ahead with Truuli. They sold out flat within 2 weeks of it being on the market and provide such a friendly customer service. Leigh is always on hand to help and offer his expertise. I recommend Truuli to everyone I speak to who are thinking of selling their home.
12 days ago
Nicholas Marshall
The service offered by Michael and Leigh was very good and I was truly (no pun intended) impressed with the level of detail that they gave to my purchase and the level of their communication was excellent!!! Well done gentlemen keep up the hard work.
763 days ago
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