S
Absolutely terrible agents. Purely money orientated boss and assistant Rodrigo and Ana who lack professionalism and respect, very expensive also for what they offer. Stay clear.... Read more
14th Jan 2021 (3 years ago)
N Wong
Former tenant at one of their central london properties for over a year (Hampstead Rd, Euston).
Overall poor experience with both the property and their customer relationship dealings. From a landlord perspective, they will push to obtain your rent dues but any repairs on the property will be half arsed (poor floor tile repairs, repainting of bathroom ceilings to conceal mould rather than fixing exhaust fan, missed cleaner appointments).
Further word of caution to tenants is for you to keep a record of your executed rental agreements, deposit, rent paid to date and owed amounts at end of lease as Uptown will attempt to coerce you into paying additional rent when they actually owe you your deposit bond.
To John and Leo, I hope you guys sort out your operations because my experience with your business was terrible.... Read more
Tenant
14th Nov 2019 (5 years ago)
M Bedin
The Uptown was great, help us to find a good flat in London. Gian was a incredible guy, super streamlined and helpful.... Read more
18th Jan 2019 (5 years ago)
S noel
I stayed in a property for a month without a contract from the landlord and didn’t have any lock on my door. There was no WiFi, the rules changed when the landlady felt like it and when it suited her she would refer to the contract.
I requested for there to be a lock put on my door and was told that no one was going to go into my room, despite the land lady telling me that someone was going to be moving in. The landlady initially told me locks would be fitted during my first weeks stay, which were not, this was delayed as was the WiFi. The excuses for this continued as the landlady would pretend that these things would be resolved soon.
After waiting and expressing my concern for my belongings I was ignored and told she would “look into it” before I decided that my equipment worth over £10,000 was simply not safe in the property. The front lock jammed and the land lady pretended to have a locksmith come and look at it, despite me discussing this with the “manager” who said an issue hadn’t been reported. The house was situated on the second floor and I was unable to leave the property after 5 hours until the landlady came home, despite me telling her that I had been trapped inside. This of course was a fire hazard. I moved out, as I was instructed by a lawyer that I had no contract and anything could happen within that agreement that I wouldn’t be covered for.
I left the room a day before my rent was due for the following month after paying for my rent and admin fees despite my employers never being contacted.
Once I left the landlady demanded that I pay her a months rent and stated that failure to do so would mean I would be issued a CCJ. Completely unprofessional- the landlady was extremely rude to me and kept breaching her own contract that she gave me despite expressing that she needed to give me another one. I requested a new one and for locks to be changed before I would stay in the property, she spend hours going back and forth with me via WhatsApp and didn’t send me a new contract as she said she would.
The landlady told me if I smoked in the property that my tenancy would be immediately terminated despite smoking in the kitchen every single day. She even left the windows open whilst she went to sleep and to work.
The house was offered to me on the understanding that it would be an all female house and then the land lady suggested moving a couple in. I expressed how uncomfortable that would make me and was told that unless “we” found tenants that they would be moving in.
I have now decided to make this a legal matter as I had to move twice in the space of 4 weeks due to the in professionalism of this place. I spent loads of money and tried to work with this company but they are just completely unethical.
I would suggest avoiding this place. Even 1 star is far too generous.... Read more
Tenant
17th Jan 2019 (5 years ago)
L souza
Great service. I was very well attended by the staff always ready to take me out of any doubt. Thank you!... Read more
13th Jan 2019 (6 years ago)
M beauty
Awful awful awful!!... Read more
6th Sep 2018 (6 years ago)
M Ewings
Avoid using this agent at all costs! They will are letting out houses that are not up the legal standard. They will continue to overcrowd houses with no HMO licence, regard to the maintance and the general wellbeing of the tenants. I had a broken water pipe in my kitchen leaking water into light fixtures for three years. a boiler that regularly broke, and 12 people between two bathrooms, one washing machine and dryer. Edit review... Read more
Tenant
5th Jul 2018 (6 years ago)
J Colfer
The agent that I dealt with was a nice person, but the general agency is bad and misleading. I checked out and filed forms out as an agreement to check out, yet I'm receiving unprofessional emails from them saying that I need to pay rent, when somebody else is living there, I thought it was spam, but happened again and there is a lack of attention to detail. If that hadn't happened I would tolerate the other things but wouldn't do it again, and advise to stay away.... Read more
Tenant
1st May 2018 (6 years ago)
K Dlouha
This is not an agency who would manage the property.
Those people who sit in the office NEVER solve ANY problem in the house. They ALWAYS JUST SAYING “WE WILL sort it out” but reality is NEVER ! They don’t know how to manage the property and how to communicate with their tenants. They just care about money, steal your deposit and in the end they don’t pay bills for Internet, they don’t pay a rent to landlord and they will just put you into big troubles with a final decision to take you to the court.
Never rent out from them.... Read more
Tenant
9th Mar 2018 (6 years ago)
B Barton
Rude and greedy... Read more
22nd Feb 2018 (6 years ago)
E Okotcha
The most disgraceful company I never deal with.
1 In terms of staff services they never pick up the phone.
2 The cleaners haven't come for 2 months now. ( but I paid for it )
3 The heater never works in my proprety, I have complained 13 times ( I counted ) Still no change.
Now we in winter, my room is cold and I have been ill because of it.
They do not care about the tenants. But when It comes to complain they would be the first coming.
4 The elecricity shut Down 2 days ago, I tried to contact them by phone but obviously, they haven't pick up the phone. I went to their office to complain about it and they say that they would send somebody the next day. It has been 3 days now and nobody came.
So I do had to shower at my university and stay in the darkness for 3 days.
NO HEATER, NO ELECTRICITY, NO CLEANER, COLD SHOWER ????
This is the most disgraceful and disrepectful agency I never deal with.
I am definitly moving at the end of this months.
I wouldn't recommand this proprety to anyone.... and I do not believe in any of these positive comment, these are probably fake account. Because as I can see Uptown Proprety has a really bad reputation in north west London.... Read more
Tenant
9th Jan 2018 (7 years ago)
K Parga
excellent staff, all very attentive and the prices are very good too... Read more
22nd Nov 2017 (7 years ago)
J McMullen
Not a trustworthy agency. Uvegs had me leave work early to go to his office to finalize the paperwork then waited for me to arrive to inform me the property was no longer available. Jokers.... Read more
6th Nov 2017 (7 years ago)
F Moreste
Thank you, Rodrigo, for your professionalism, determination and patience. For sure, you made a difference.
We are very grateful and happy to have done business with Uptown Properties, and we will recommend them to everyone, as it is a serious, respectful and trustworthy company. We just have to thank all the staff for the great service we had.... Read more
30th Oct 2017 (7 years ago)
E Webb
Absolute worst company I have ever dealt with!!!!!
Incredibly unprofessional and surprised they haven't been shut down, I could write an entire book on how awful they have been and treated myself and the other tenants. The staff are incredibly inconsistent and unhelpful , and the turnover of staff has been through the roof over the last couple of months as it's never the same person you deal with.
If anyone wishes to message me
I can advise you further as I wouldn't want anyone else to have the same horrendous experience.
Towards the end of my tenancy one team member who was helpful was Camila and I'm incredibly thankful for her being there.
A couple of things to mention:
1. The deposits aren't protected , unless you pay them to?! Which is illegal.
2. If you ring the office nobody will ever give you a straight answer , tell you the person you need to speak to is unavailable (but can't tell you a time they are), or the line is engaged most likely with other tenants complaining.
3. We had a leak from the bathroom about three times , it was pretty bad and leaked all over our kitchen , work surfaces , electrics etc however nothing ever got done about it and it's continued for a couple of months.
4. The boiler packed in every couple of weeks and never got replaced.
5. Work people would turn up unannounced , no ID and not able to communicate properly with us . We were only given 24hours notice when it suited them but most the time we never knew who was in the house.
6. When we moved in during summer a couple of the radiators would not turn off so it was boiling hot in the house and this didn't get resolved for a couple of weeks.
7. Whenever we bought up issues we had with the house some of the tenants were told "if we don't like it then we can leave ".
8. When I left one of the staffs "friends" moved into my old room by just paying cash for a weeks stay?!? Definitely not legal at all. This person caused lots of problems during there stay , stole things and left the house in a state.
9. When I left I was sent an email asking for overdue rent, then rung by a person I've never dealt with to ask me where the key is for the room? I paid all my rent on time, left the key in the room as I was asked ,and somebody else "the friend of the staff member " had already moved in by then. My room didn't even get checked before the person moved in.
10. The staff have no clue what's going on and really need to communicate more to improve.... Read more
Tenant
18th Sep 2017 (7 years ago)
C Moodley
I am a tenant who recently entered into a tenancy with Uptown as the agent. I have previously rented in the capital from agents such as Foxtons and Adam Hayes. I have never been so shocked and dismayed at a letting agent. Please refer below for my grievances;
1) Property not professionally cleaned when we moved in.
2) Heating not working for over two months now still not rectified(we have a 6 month old baby).
3) Request to change direct debit date with a finance department that never calls you back nor updates you on progress, request outstanding almost a week now.
4) Previous letting manager that was conveniently never at work on a Friday and would return emails calls days after you tried calling him
As a landlord these may be trivial issues however you will be paying for a service that sadly a tenant will never experience.
As a tenant please save yourself the hassle of dealing with an agent like Uptown, the level of service is by far the worst I have experienced.
If management wishes to call me I can provide proof of every statement I have made above. I have email trails etc.... Read more
Tenant
17th May 2017 (7 years ago)
P Bellucci
The whole tenancy was a nightmare. The worst part was the process to get our deposit back. It took them more than a month to refund us the deposit (according to the contract it should have taken max 12 working days). I only managed to get the deposit back because I told them I was gonna get my lawyer involved. They ignored all my emails and phone calls promising me someone would call me back, never happened!
One day I found on the door of the property we were renting a sign saying "this property has been secured, trespassers will be prosecuted". It took them two days to explain to us that it was a mistake and we shouldn't have worried.
Their main focus is on the landlords, all the agents don't really pay attention to the tenants needs and requests.
So if you are looking for a property to rent stay away from this agency or expect the worst.... Read more
Tenant
15th May 2017 (7 years ago)
A Alecsa
Awful...they care just about the money and don't take care of the property. If you have an issue no one is answering the emails....they just don't care. Try to avoid as much as you can.... Read more
10th May 2017 (7 years ago)
A Serrano
We are very unhappy about our flat situation. There is always something wrong. One day the wash machine is not working, the another day the heating and the day after the tap of the hot water in the bath is not working. We have been 2 weeks without hot water in the bath and nobody came to fix it! When I asked them about doing a discount in the monthly because nobody fixed they said no. A guy that I just phoned he was very rude and he said that he has 300 more properties. So may I supposed to stay without hot water for 2 weeks and nobody can come and fix or give a discount to us?
Thank you to Jose and Paulo they are the only ones polite in the company and they at least are trying to help.
I had to pay a gym pass for have a shower because i can't have it in my house!... Read more
Tenant
6th May 2017 (7 years ago)
S Biszczuk
Stay away! It's been almost a month since I moved out from the room I used to rent from them and still struggling to get my deposit back when the contract says the deposit is returned within 10 working days. They could not assist me with the check out as apparently none of the agent was available. I was told to leave the keys on the bed. I waited 2 weeks for the form that has to be filled up online in order to get the money back. I had to call them everyday and send number of emails to make it happen. Ana replied only to one of them, then never picked the phone from me. Another agent Gabriel kept saying 'I will make sure to send it today' over and over again. Finally after two weeks he did. I filled the form stright away but I am still waiting for the deposit. Called the agency again. I asked to send me an email saying the exact date of returning the deposit and I was advised by Jose to send and email to him stating that we had a conversation and my.money and the receipt would be sent straight after it (which in my opinion is ridiculous). Nothing happened. Did not get any email or any call explaining anything so I kept calling the office where every time I was told to wait for a call back from them. Their incompetence is unbelievable. I'm not hoping to get it sorted soon and feel really bad to use Google to (hopefully) get their attention. The only thing I can advise to people considering renting from them is STAY AWAY from this diserespectful and amateur agency as it is going to cost you loads of unecessary stress.... Read more
Tenant
9th Mar 2017 (7 years ago)
E Davis
As a new landlord, Dean has been very helpful, from start to finish, with renting my property. From the minute I met him, to the minute he handed keys to my new tenants, he was there to assist every step of the way. I would 100% recommend him to any landlord around the North Finchley area.... Read more
Landlord
2nd Mar 2017 (7 years ago)
U C
Fantastic service, very efficient, made my decision much easier by having everything explained clearly and supporting me through the process. Special thanks to Marley Martin, who was brilliant in showing me the property and being supportive. Would definitely recommend.... Read more
2nd Mar 2017 (7 years ago)
C irvine
I have a large portfolio of properties and have used Uptown Properties for a number of years to rent them out. They have been fantastic in terms of finding excellent tenants, keeping the properties in good order at all times and paying the rent on time. I could not recommend them highly enough. It`s taken me a long time to find the right agent, but it`s been worth the wait.
Clive Irvine... Read more
Landlord
1st Mar 2017 (7 years ago)
P Kleanthous
Extremely professional, very friendly and completely trustworthy.
I have been working with Rodrigo, Ana and Leo for years, and hope to continue doing so for a long time to come... Read more
20th Feb 2017 (7 years ago)
J Rosalem
very commuted agency! They solved the house issues in a very short time! My full deposit was returned in the right time and the room was lovely!... Read more
Tenant
19th Feb 2017 (7 years ago)
J Mauri
Lovely agents and very helpful staff!... Read more
19th Feb 2017 (7 years ago)
A Demoner
lovely agents! Great prices!!!!... Read more
19th Feb 2017 (7 years ago)
A Caporro
I had trouble finding a room close to where I work, after sending a message to the Uptown Properties I was contacted within 10 minutes over the phone by Ana which has told me all the available rooms in the area, I had two views the next day and one of them became my actual room. Really happy with the service. :)... Read more
Tenant
19th Feb 2017 (7 years ago)
S Rim
My experience with uptown properties was extremely pleasant, as an exchange student moving to London and away from home for the first time was quite scary. uptown staff were very helpful and found me a room which I stayed in for 18 months. I highly recommend this agency and would like to thank Marley particularly for his kindness and support In finding a room.... Read more
Tenant
13th Feb 2017 (7 years ago)
K J
Very impressed! They rented my mothers property within 1 week of being instructed. What a relief that was as the other 2 agents didn't get anything within 2 weeks of having the property so I thought we was going to have an empty property. Not only that but they managed to book many viewings within a week of having the property so they got a couple of offers for me - it was nice to have a couple to choose from! Great feedback, customer service and the staff I dealt with were very understanding and professional in their approach from the start to the end of the process. Thank you UPTOWN PROPERTIES.... Read more
Landlord
7th Feb 2017 (7 years ago)
E Buckingham
UNPROFESSIONAL!!! I rent my property to them and the property was left in an awful state and they left owing rent.Heed my warning landlords to do rent to this people..I cant leave minus stars would if I could... Read more
Landlord
4th Feb 2017 (7 years ago)
C Crichton
When i was wanting to move back into london, I found a place with uptown properties. The person I dealt with was very helpful, and answered all my questions without fail. When there was an issue in the house, I emailed and the issue was resolved. I had no problems with Uptown, and would recommend them!... Read more
Tenant
3rd Feb 2017 (7 years ago)
Luni_nyc
I moved to London 4 months ago and I was super lucky to find an agency so professional and attentive.
I don't have a single bad thing to say about them. Thanks to Ana a small problem with the closet drawer that wasn't closing properly was fixed within two days.
Fast to fix problems,attentive,professional and always there to help!
Highly recommend!... Read more
1st Feb 2017 (7 years ago)
F Buccini
I rented a room from them, everything was great, very clean and tidy, they helped me a lot and I had no problems during my staying and got my deposit back on the right time.... Read more
Tenant
28th Jan 2017 (7 years ago)
O P
I agree with Darren, we had so many problems, one after another - a problem with our front door and security (they didn't take any of this seriously, it was never fixed even though police advised us) our washing machine which washed for 6 hrs (w!), rain flooding the living room and they just looked at it, said they'd do something and never did. Worse of all, some really dodgy characters that they put in to share their houses - like Darren says, stay clear, they're in it for the money, simple, proof's in the pudding. Avoid for sure, if you want a good agency, go elsewhere.... Read more
Tenant
2nd Jan 2017 (8 years ago)
B Emese
(Translated by Google) I work here
(Original)
Itt dolgozom... Read more
7th Dec 2016 (8 years ago)
D Templeman
Terrible agency. Very unprofessional we are currently being left without an oven for over two months. They are very quick to take your money but very slow to get anything done. Steer clear.... Read more
Tenant
3rd Nov 2016 (8 years ago)
M mcdonald
great agency and great people to deal with, the accommodation I am living in is very nice and spacious.... Read more
Tenant
12th Mar 2016 (8 years ago)
E Vani
Hi my experience with uptown properties is the best I have live in the best houses with them high level so I recommend to sighn with uptown properties... Read more
Tenant
10th Mar 2016 (8 years ago)
N Jakab
It is definitely one of the best agencies around. I am not sure if it applies to all the houses, but the one I lived in had a central heating always available-was the best thing as I am a freezy person. My room was of a decent size and at a very reasonable price.It was sometimes hard to get things sorted out, but at the end all was well. Rodrigo was very helpful when I left the house.... Read more
Tenant
11th Jan 2016 (9 years ago)