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- Whatley Lane Estate Agents - Bury St. Edmunds
Whatley Lane Estate Agents - Bury St. Edmunds
Opens tomorrow at 8:45am
1 Churchgate Street, Bury St. Edmunds, IP33 1RL
Whatley Lane Estate Agents Bury St. Edmunds are an estate agent in Bury St Edmunds. They mainly list properties in IP33, IP14 and IP28. Over the last 6 months, they've listed 8 properties, with 6 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Rightmove.
Opening hours
- Monday 8:45am - 5:30pm
- Tuesday 8:45am - 5:30pm
- Wednesday 8:45am - 5:30pm
- Thursday 8:45am - 5:30pm
- Friday 8:45am - 5:30pm
- Saturday 8:45am - 1:00pm
- Sunday Closed
View all details
Whatley Lane Estate Agents - Bury St. Edmunds Reviews (35)
Have you used this agent?
91%
0%
0%
6%
3%
All (35)
Seller (4)
Buyer (2)
Landlord (4)
Tenant (8)
General (17)
D Cole
Whatley Lane are fantastic - James' professionalism, attention to detail, and commitment to great customer service makes the entire process seamless. They go above and beyond to ensure everything is handled efficiently and they communicate every step of the way. I highly recommend Whatley Lane!
6th Mar 2025 (14 days ago)
T
Hello Whatley Lane. I know you asked me to leave a review when I first moved in but I've honestly been busy with this new job. I would give a 1 star review but Kat and Zach were decent to work with.
Whatley Lane aside, I'd like to talk to to person reading this and is thinking about renting from this company. I'll help you not get scammed. You probably won't even know you are getting scammed but as a landlord of multiple properties myself, I recognized the red flags early. I rented from WL Jan 2022 - Jan 2024.
The first red flag was they ask for a review up front before you've had one day in your new place. Go look at the great reviews.
I stayed at Orchard House in Bury St Edmunds. Always paid rent weeks early and kept the place in good order. An issue WL has is they forget that they forget that a property management company is supposed to be a fair and impartial advocate for the landlord and tennant. They lean heavy to the side of the landlord. YOU are just there to pay rent.
Hot water went out for a week. WL notified. Landlord drug his feet and why am I the one to have to suggest and fight for some kind of compensation for the inconvenience? All WL offered were kind words until I kept pressing the issue.
THE REAL SCAM: Upon move out, they hope your're satisfied simply getting some money back and let the few hundred pounds get taken from you without a fight.
Inside the flat, there was the cheapest, flat paint I had ever seen. If anything with any moisture touches the walls, it leaves a mark. The flat paint even extended to the bathrooms. Bathrooms with no windows. The landlord made it impossible for the paint in the bathroom not to peel. I could see where he painted over the old peeling area on the ceiling. Upon move out, WL tries to hit me with a made up bill from the landlord. Not from any professional company that paints. Just a made up number from the landlord. Ava, without any forethought, decides to send me the bill and debate with me about it. I decided to walk her around on her own incompetence and asked her for a detailed invoice. Needless to say she could not provide that and decided to just insist. Ava if you are reading this, get into another line of work. They also presented me with a bill for wall scuffs that were nonexistent in the laundry room. I asked for photos of that because scuffs were not reported by the inspector and I saw nothing on my own personal photos. WL could not provide that proof to me either. There was also a scuff in the bedroom. WL seems to not understand what fair wear and tear is. That's property management 101 stuff. Even in their own report, it said scuff and in the made up invoice from the landlord it said it required paint. IT IS NOT THE TENNANT'S JOB TO REPAINT THE APARTMENT UPON MOVE OUT. THAT IS THE THE RESPONSIBILITY OF THE LANDLORD.
If you are thinking of renting from them or you currently are, please know that it is not your responsibility to pay for anything paint related upon move out.
Whatley Lane is great on the front end but will try these ameture scams on the back end on unsespectin people.
DO YOURSELF A FAVOR AND LOOK UP THE FAIR WEAR AND TEAR LAWS OR GET SCAMMED BY WL. Your choice. If it doesn't feel right to you in any way, dispute it with the DPS who is holding your deposit.
At which point WL will have no choice but to fold and pay you.
If anyone at Whatley Lane is feeling the need to reply and call me untruthful about anything I've stated here, I'll be back with more photos of the move out report and proof of the things you completely made up that had no damage.
Just stop scamming people at move out. Be a fair middle person between your tenants and landlords. Train your people to not push whatever nonsense your landlords come up with onto your tenants. Moving out is already stressful enough.
Also, I thought those deposits earned interest as well? Oh well.
WL, I'm sorry the review took me so long to write but, I am a man of my word.
Tenant
15th Jan 2025 (9 weeks ago)
T Compian
Mr. Sawyer (James) went above and beyond to help me find a home. A expert in Military accommodation, the process was quick, efficient and easy. 10/10 recommend.
14th Nov 2024 (18 weeks ago)
Y Greco
Bury St Edmunds finest. Compromised of a staff full of professionals I genuinely adored the entire team. Always helpful and available for the tenants!
Tenant
9th Feb 2024 (1 year ago)
W Fincham
We would like to thank James for arranging an appointment and then showing us round the property.James was very knowledgable , personable and helpful. He was easy to get on with , showed us all the important features , but also gave us space to look ourselves.Looking forward to the next time James and thank you .
29th Jan 2024 (1 year ago)
J round
Thanks to James , Kat and at Whatley Lane – this was my first time renting & the whole experience has been very easy and pleasureable.
In comparison to other agents I enquired with who treated me a number and not a client, the service was night and day.
I highly recommend Whatley Lane
Tenant
5th Jan 2024 (1 year ago)
T Devereux
Very slow to respond. I had to make more than one contact. Booked a viewing, received 6 confirmation messages then, almost immediately, a message cancelling. No phone call just a text. I telephoned to see what was going on. Was told the property had gone. I found them chaotic and impolite.
11th Dec 2023 (1 year ago)
E Gonzales
Whilst looking for a place to live, Whatley Lane were the quickest to respond to all of my inquires. I definitely recommend them. Once the process furthered, one of their associates, Kat, was very helpful and responsive to all my needs. There were a few hiccups, but we got through them.
19th Feb 2023 (2 years ago)
R Ives
Spectacularly efficient service for Landlords from James and his team. I would highly recommend Whatley lane Estate Agents!
Landlord
15th Aug 2022 (2 years ago)
K Hollis-Waters
James and the team have been great throughout our tenancy. Any problems, they have been prompt to get them sorted to keep us happy! They have accommodated our needs before, during and even after our tenancy with them. Although a short tenancy due to life changes for my Husband and I, we couldn’t thank them enough and would highly recommend them and would definitely use them again in future for another rental or perhaps sale! I am thankful to James especially who has seen what I can do when it comes to painting/decorating/gardening/interior design and is keeping me in mind if he needs any jobs doing in the future having just started my own business. I am tankful that he entrusted me in transforming the rental property and seeing my hidden talent, growing my confidence! Thank you Whatley Lane! Kieran and Matthew Hollis-Waters.
Tenant
8th Aug 2022 (2 years ago)
S Jacko
I don’t know how you call yourself a business
6th Aug 2022 (2 years ago)
J smith
Excellent experience through two years with Whatley. Very flexible and helpful staff and an absolutely beautiful flat.
7th Jul 2022 (2 years ago)
K Peters
I had the pleasure of working with Whatley Lane Estate Agents while looking for my new UK home. Zac, who showed me the property, was super friendly and professional. He and Charlotte were also very responsive and informative. As US Military personnel, finding the perfect home in a foreign country can be daunting. Whatley Lane helped make the process easy and pleasant - I would most differently recommend them!
29th Mar 2022 (2 years ago)
V Ananthan
I recently saw the lettings on website and contacted James yesterday. He quickly organised the viewing today. Zac helped me with the viewing It was pleasure to meet him. He is so professional informative, friendly & helpful . I would recommend this company to anyone and Zac and James are absolutely fantastic.
26th Mar 2022 (2 years ago)
K Peterson
James, Charlotte, and Zac at Whatley Lane are a great team who made the letting process of a wonderful Suffolk countryside home go without a hitch. I appreciated James' extensive effort in procuring the home for my family and I who are here living in the U.K. as U.S. Air Force personnel. Charlotte made the administrative neccessities super easy and is always very responsive. I'm happy that Whatley Lane will manage the property during our occupancy.
Tenant
18th Mar 2022 (3 years ago)
S Robertson
Having recently relocated permanently from Dubai after 15 years, I had my heart set on upsizing to a Suffolk country house. Met James at a viewing of one in their portfolio. Some months later he reached out to me with the ultimate off-market ‘wild card’ in Bury St. Edmunds: a superior historic Georgian townhouse restoration which he knew would be value adding, safe and convenient for me and my teenage children. He managed to secure it at an opportunistic price, negotiated five off-street parking spaces and refurbishment advice. James also sold my Suffolk bolthole in the first viewing within a week and negotiated a delayed 6 month completion linked to the townhouse redevelopment deadline. The whole process was made so seamless and I’m excited to get the keys to this Sir John Soane masterpiece!”
Seller
8th Dec 2021 (3 years ago)
J Bullen
Have a riverside Art Deco buy- to-let investment in Norwich and couldn't believe they covered as far as there from their Bury St Edmunds office! 22 viewings later and all in one day, I found my ideal tenant: all smoothly handled by James. The team at Whatley Lane are truly next level agents! Thanks guys ????
Landlord
24th Oct 2021 (3 years ago)
P Murphy
I recently found the perfect property via Whatley Lane Estate Agents. Zac showed me round the property and was incredibly informative, very professional & helpful . I would recommend this company to anyone and Zac and Team absolutely fantastic to deal with
Thanks again for securing an excellent property for me and keep doing what your doing, its very refreshing!
Buyer
19th Oct 2021 (3 years ago)
L White
We’ve just moved into a rental property and can’t fault the service from Whatley Lane Estate Agents. Special thanks to Charlotte for all her help throughout!
Tenant
1st Oct 2021 (3 years ago)
A Woodison
James and his amazing team have been an absolute pleasure to work with, professional, efficient and friendly. I highly recommend and I hope to work with them again soon.
1st Oct 2021 (3 years ago)
J ladell
Zac showed me this property on Wednesday and by the following Monday I was picking up the keys and moving in. Amazing turn around time and all very professional. Thankyou Zac and James
Tenant
2nd Aug 2021 (3 years ago)
K Duncan
James was so helpful in getting me through what can be a stressful experience when sorting out a new home. Professional and lovely throughout the whole process!
1st Dec 2020 (4 years ago)
P Foshee
5 stars is underrated for what they are capable of. Kind and knowledgeable staff, quick responses, answer all your questions/concerns and work with you within reason. The experience letting through this company is top notch.
They helped my wife and I find a dream home to let within our specifications with ease. We couldn’t be happier!
Landlord
30th Nov 2020 (4 years ago)
S Clements
Fantastic customer service. Very fast response to any queries. Highly recommend!
27th Oct 2020 (4 years ago)
J Grzyb
We have been delighted with the service we have received from Whatley Lane both in selling our property and finding a rental to move into while our new house was being refurbished. Their customer care is superb; everyone is warm, friendly and knows their stuff. James, David and Laura have always been responsive, attentive and utterly professional. Not only that, their marketing of the home we sold was exceptional and captured its true character without overblown hyperbole. I also really like the fact that they are pro-active and genuinely interested in what the clients wants and needs. Finally, they are fun people - it's been lovely spending time with each of them. Highly recommend them!
Seller
20th Oct 2020 (4 years ago)
E satchwell
Thank you to all the staff at Whatley Lane estate agents! With 18 months of pain trying to sell our house with other companies; Whatley Lane managed to sell it for us in just ONE week. A very efficient and friendly business and I would highly recommend to anyone looking to sell in the future
Seller
18th Nov 2019 (5 years ago)
L Henderson
Friendly and very helpful staff!!
24th Nov 2018 (6 years ago)
C Hardy
Great service, especially via email, keeping me informed which is reassuring when I am not in the UK.
22nd Nov 2018 (6 years ago)
A hassan
Great staff and great service. What more can you ask for.
18th Sep 2018 (6 years ago)
D O'Connell
When I wanted to sell a freehold commercial property in Newmarket in 2017, I approached James at the Bury st Edmunds office and received clear guidance. James passed my enquiry to his colleague Max at Newmarket and the property was sold within 7 days - at a full price.
Inherited difficulties with a Land Registry issue arose and were all handled directly by the Senior staff at Whatley Lane
Very happy to recommend for any commercial transaction
Seller
29th Dec 2017 (7 years ago)
I Ottley
Whatley Lane in Bury St. Edmunds, have been the answer to my property management needs. I'm a perfectionist by nature, and look for good honest advice, clear and efficient communication, and swift action. Whatley Lane are the first company who have not only provided this, but have done so with a warmth and integrety so often absent from others. I highly recommend them.
Landlord
29th Nov 2017 (7 years ago)
H Wayne
Whatley Lane were a big help when we were looking for a property in Bury St Edmunds. They really have their ear-to-the-ground and so were able to offer a great selection of well located properties. James kept us updated throughout our search to ensure we got early viewings which is essential in such a competitive and fast moving market. Definitely recommended.
27th Nov 2017 (7 years ago)
U Colman
We have recently used James Sawyer at Whatley Lane while looking to buy a new house. Excellent service, exceedingly good local knowledge and a pleasure to work with. Many thanks!
Buyer
23rd Nov 2017 (7 years ago)
G Garcia
Whatley Lane managed the property that my family rented for a year in Bury St Edmunds. Our experience with Whatley Lane, James Sawyer and his associates in the Bury office in particular, has always been first class. This was due to their professionalism, attention to detail, and treating us like trusted, valued people rather than just another client. As a military family, their experience and knowledge working with the local military housing offices is also a big plus. We worked with five different Estate Agents while searching for a place to live, and Whatley Lane was easily the best.
Tenant
19th Nov 2017 (7 years ago)
S Berg
I have used Whatley Lane to both Purchase and Let properties and have found dealing with them refreshing, they
are efficient, keen to build a relationship with their Clients and to provide a good & personal service. As somebody who
is not always easily pleased I am happy to be a Client
10th Nov 2017 (7 years ago)
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