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  1. Home
  2. Jackson–Stops - Bury St. Edmunds
Jackson–Stops - Bury St. Edmunds Logo

Jackson–Stops - Bury St. Edmunds

Opens tomorrow at 9:00am
11 Guildhall Street, Bury St. Edmunds, IP33 1PR
Jackson–Stops Bury St. Edmunds are an estate agent in Bury St Edmunds. They mainly list properties in CO10, IP33 and IP29. Over the last 6 months, they've listed 55 properties, with 29 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove and OnTheMarket.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 9:30am - 12:30pm
  • Sunday Closed
View all details

Jackson–Stops - Bury St. Edmunds Reviews (59)

Have you used this agent?
  1. 93% 5/5 Stars
    93%
  2. 2% 4/5 Stars
    2%
  3. 2% 3/5 Stars
    2%
  4. 0% 2/5 Stars
    0%
  5. 3% 1/5 Stars
    3%
All (59)
Seller (34)
Buyer (10)
Landlord (3)
Tenant (1)
General (11)

P Morton

5/5 Stars
I dealt with Matt, Ro, Charlie and Emily who are all professional, polite and efficient in what they do. Matt has decades of experience as an estate agent and knows the local market and areas inside out. If you have property to sell I would thoroughly recommend this team, thank you.... Read more
Seller
20th Oct 2024 (17 weeks ago)

C Welsh

5/5 Stars
Earlier this year we moved from Essex to a house in Suffolk being marketed by Jackson-Stops at Bury St Edmunds. The sale was handled by Ro Diaper. Although the purchase and sale of our Essex home initially went well, it soon became apparent that there were major problems at the bottom of the chain. Our selling agent was less than helpful with next to no communication. Fortunately we were able to rely on Ro at Jackson-Stops to fill the information gap. She kept in constant contact, advising us of all of the twists and turns in the process. On several occasions the sale and purchase looked on the verge of collapse but it was due to the dedication and resourcefulness of Ro that eventually after more than 6 months, completion took place. We have no doubt that Ro went above and beyond what would normally be required of an agent in these circumstances and we are so grateful to her for the significant part she played in ensuring we moved to our new house, which we love. We would have no hesitation in recommending Jackson-Stops and Ro in particular. Her friendly approach made a very stressful and complicated process much easier to negotiate. Thank you again.... Read more
Buyer
14th Oct 2024 (18 weeks ago)

W Donoghue

5/5 Stars
We bought our house in Bury St Edmunds with the help of Rosanna (Ro') at Jackson-Stops Bury office. Despite the sale of our own home in Cambridge taking nearly a year to finalise, Ro' managed to hold the purchase deal together and without her continued effort, enthusiasm and two way communication with the sellers and ourselves, we would probably still be in limbo. A great service from a true professional.... Read more
Buyer
11th Oct 2024 (19 weeks ago)

R Ward

5/5 Stars
We dealt with Ro, Matt and Charlie at Jacksons-Stops and I cannot recommend highly enough. From the start gave a well considered valuation and appraisal of current market conditions. Other Agents who valued were either extremely ambitious, or seemed to want a house to be marketed for a very quick sale. Jackson Stops also offered good advice on how to present the house for potential purchasers. The Sales Particulars were of a very high standard and accurate. Also, throughout both marketing, then sales phases there was great communication, mainly with Ro. As and a result we sold the house in good time for the market value. The few hiccups along the way were dealt with professionally and without fuss. Excellent work!... Read more
Seller
11th Oct 2024 (19 weeks ago)

A Mckinlay

5/5 Stars
We purchased a house from Jackson Stops in Bury St Edmunds. Ro, Emily and their colleagues were extremely helpful as we had to visit the house on many occasions. I would recommend them... Read more
Buyer
10th Oct 2024 (19 weeks ago)

D Miles

5/5 Stars
Another great experience dealing with the team at Jackson-Stops in Bury St Edmunds. A friendly and professional service right from the start, with great advice on the marketing of our property and excellent communication every step of the way resulting in a completed sale in just 3 months after it first went on the market. What more could you want from your agent. A big thank you to the whole team and a special thank you to Ro.... Read more
Seller
30th Apr 2024 (9 mo. ago)

P May

5/5 Stars
Matt and Rosanna did a brilliant job in marketing our property, finding a buyer and steering us through to a successful sale. Especially as this was during the difficult market conditions in the first half of 2023. I would highly recommend the Jackson-Stops team in Bury St Edmunds.... Read more
Seller
5th Dec 2023 (1 year ago)

S Osborn

5/5 Stars
We have recently sold 2 properties with Jackson Stops - Bury St. Edmunds & have a further 2 progressing through the sale. The team are professional, understanding & genuine! We dealt mainly with Matt & Ro who are friendly, efficient & always reassuring throughout the sales process. We would not hesitate to recommend Jackson Stops!... Read more
Seller
5th Dec 2023 (1 year ago)

S Sheehy

5/5 Stars
All the team at Jackson Stops were incredibly helpful, calm and positive throughout.They we're always very patient, pleasant and gave us very sound advice. I would happily recommend them to anyone wishing to sell their house.... Read more
Seller
8th Feb 2023 (2 years ago)

Y KING

5/5 Stars
Although the chain in our sale collapsed, we have nothing but praise for the entire team at Jackson-Stops. The support in the process was continuous, all staff made themselves available and were pleasant and courteous. The brochures produced are of a very high standard and reflect the agency as a whole. The Director Mr Philip is enthusiastic, energetic, and promoted a good working relationship with the well integrated team.... Read more
Seller
21st Jan 2023 (2 years ago)

B Muir

5/5 Stars
Selling a house can be a very stressful experience and its important to have an experienced and sensitive partner to help see you through the process. Jackson Stops in Bury St Edmunds did not disappoint and all members of Matt's team were attentive and professional throughout. If we ever, perish the thought, consider moving again we will undoubtedly use them.... Read more
Seller
5th Jan 2023 (2 years ago)

G Grover

5/5 Stars
My partner and I are incredibly grateful for advice and care given by the team at Jackson-Stops while purchasing our home. Our principal contact was with Matt who was incredibly helpful throughout the process. Each query was met with a swift solution. Each member of the Bury St Edmunds team was a pleasure to deal with. We are very happy in our new home, and we thank Jackson-Stops for making our journey here a lot less stressful.... Read more
Buyer
5th Jan 2023 (2 years ago)

L RT

5/5 Stars
We had a super fast purchase & Charlie and the team were extremely helpful and supportive throughout. The office staff were always keen to assist with any queries and Charlie went ‘above & beyond’, assisting us on the day of completion. Excellent throughout.... Read more
Buyer
5th Jan 2023 (2 years ago)

J Hawkins

5/5 Stars
Selling a house is always stressful but Matt, Charlie, and the team, were very supportive, helpful and efficient throughout. We recommend them wholeheartedly!... Read more
Seller
4th Jan 2023 (2 years ago)

A Kelsey

5/5 Stars
I would recommend Jackson Stops in Bury St Edmunds based on the experience I had with them selling my father’s house last year. Our timing was unfortunate and the first buyer found dropped out, probably due to the general market conditions. JS were able to fairly swiftly find another buyer, albeit at a much reduced price due to the change in market conditions. Overall a good result and I found Charlie friendly, helpful and easy to deal with.... Read more
Seller
3rd Jan 2023 (2 years ago)

W Sheepshanks

4/5 Stars
My recent experiences with renting and selling a property with JS Bury St Edmunds have been very good... Read more
28th Dec 2022 (2 years ago)

J Pennell

5/5 Stars
We chose Jackson-Stops for our recent house sale specifically because of Matt, who had helped us in a previous transaction. On both occasions we were extremely impressed by Matt's professionalism, added to his friendliness, charm and genuine interest in both us and the property. We always felt that our interests were shared by him and that everything he said and did was in our best interests. Matt ensured that all stages of the sale went smoothly - never an easy task when there are complex issues and delays - and we felt totally supported by his knowledge of detail and ability to explain the situation. Matt is a real human being with a genuine personality and absolutely no guile or smarm. We would use him again tomorrow - except that we want to stay in our new house!... Read more
Seller
28th Dec 2022 (2 years ago)

C Hart

5/5 Stars
When moving to Suffolk from Hertfordshire to a wonderful property, Matt was always there for us, even through difficult negotiations where our estate agents and solicitors should have taken the lead, Matt stepped in to try to expedite the buying process. When we finally exchanged Matt kept communication lines open and things went so smoothly. Overall, we couldn't be happier with the services Jackson-Stops and especially Matt, thank you.... Read more
Buyer
24th Dec 2022 (2 years ago)

J Whomes

5/5 Stars
I recommend this estate agent as they go above and beyond in selling your home Iv used Matthew Cutting at the Bury office twice in the last three years and his service has been exceptional... Read more
Seller
24th Dec 2022 (2 years ago)

K Carr

5/5 Stars
The team at Jackson Stops have seemingly achieved the impossible. They came highly recommended and I am so grateful we chose them to help sell my aunts home. They were really on the ball, advising us all the way and helping us get the whole process over the line in just 6 weeks. Amazing job!... Read more
Seller
24th Dec 2022 (2 years ago)

D Carter

5/5 Stars
We decided to sell our first house in Bury St Edmunds after renting it out for the past 6 years - having used the Jackson Stopps rental team we had already met Matthew Cutting and was impressed with his professional and engaging manner - it was then an easy decision to appoint him to handle our sale - he was responsive as to how we wished to present our former home and achieved an agreed sale within a week on going on the market - unfortunately the buyer’s cash sale fell through but within 24 hrs of going back on the market Matthew has elicited a second offer which was accepted. Matthew’s local knowledge then came to the fore as he advised of a potential delay from a previous sale involving a tardy response from the management company - he kept prompting both Solicitors to chase this up which achieved the desired result - I am a retired Chartered Quantity Surveyor and have previously been somewhat ambivalent of my property colleagues - would I use Matthew and his team again? Most certainly yes ????-... Read more
Seller
23rd Dec 2022 (2 years ago)

C Hayward

5/5 Stars
We recently sold our cottage with Jackson -stops Bury St Edmunds the sale was successfully negotiated in a very professional and friendly way by Charlie and Ro, would highly recommend them and use them again should the case arise.... Read more
Seller
23rd Dec 2022 (2 years ago)

M Watson

5/5 Stars
Matt Cutting and the entire team have done a stirling job in handling the sale of our family home. This was a sensitive sale after almost 50 years of happy life. From start to the end everything was handled in a professional yet kind manner.... Read more
Seller
4th Mar 2022 (2 years ago)

K Burrows

5/5 Stars
From the moment I met Matt I knew Jackson-Stops was the right choice to sell our property. The staff are very polite, determined to get the best result for you and always keep you informed on the progress. A big thanks to Hayley who kept battling on despite our sale having some legal hurdles that popped up along the way, but we got there in the end. Cheers to you all !... Read more
Seller
7th Oct 2021 (3 years ago)

R Dunstone

5/5 Stars
I'd been seeking a cottage in the Bury St Edmunds area and as Jackson-Stops had sold a similar property I asked to be put on their mailing list. I could not have been happier with the service I received. From Emily who rang me as she thought it was 'just the property you're looking for' and giving me the first viewing slot. To Hayley, I met immediately after viewing to make an offer, gave me realistic advise on the offer they could put forward to the vendor and recommend acceptance. Hayley guided me through the various issues that arose during the purchase procedure and by keeping in contact we reached a successful completion. When Hayley was not available other members of the team were both effective and professional, not a single communication went astray Thank you to the whole team Ray... Read more
Buyer
7th Oct 2021 (3 years ago)

K Frankland

3/5 Stars
Much the same as other estate agent websites, othinv to make it stand out as better... Read more
31st Aug 2021 (3 years ago)

D McIntosh

1/5 Stars
Viewed a property on Jackson Stops books today which was in poor decorative order. Part of the ceiling had polystyrene tiles! There is a hideous 1940's fireplace , the kitchen was very poorly laid out and the garden was just a jungle. I can only describe it as 'cheapskate' and I would be ashamed to present it to the market in such condition.... Read more
20th Aug 2021 (3 years ago)

A Philip

5/5 Stars
Excellent company. Charlie and the team in Bury St Edmunds were superb at every stage from beginning to end. They did everything that they promised to sell my lovely old 17th century cottage and got the best result through hard work, even though it was not easy for them. Sensible, realistic advice that was completely born out by the market, following an excellent campaign which even included national coverage for my little cottage. Many thanks.... Read more
Seller
19th Feb 2021 (3 years ago)

C Goodwin

5/5 Stars
Excellent service from the whole team at Bury St Edmunds.... Read more
11th Feb 2021 (4 years ago)

R Fenton

5/5 Stars
I was pleased with the service I received from Matt: his property valuation was very good as was his marketing. The brochure he produced was really outstanding, triggering a great deal of interest. Matt and the Bury St Edmunds team were very capable, unfailingly polite, charming, diplomatic, sensitive and considerate. I received excellent help and guidance throughout the time the property was on the market. They were also very reliable: if they undertook to do something they did it, and at the agreed time. I am currently looking for a house in another area and this has made me very aware that the competence and professionalism displayed by the staff of Jackson Stops are not widely available. Ruth Fenton... Read more
Seller
23rd Jan 2021 (4 years ago)

R Cleary

5/5 Stars
Right from day one, any dealings with Matthew and the team at the Bury St Edmunds Office were first class. Matthew’s valuation of the property was exactly right. They are very professional but friendly as well, they know what they are doing and communicate with each other. We all found the situation rather strange with the constraints forced on us by the pandemic, there were a couple of hiccups with the buyer along the way but Matthew shepherded us through with the right results. The whole family would like to say thank you.... Read more
Seller
13th Jan 2021 (4 years ago)

J Grzyb

5/5 Stars
Like so many people at the beginning of last year's lockdown, we were caught in a limbo of trying to finalise the purchase of a house through Jackson Stopps. Everything ground to a halt and we had to move into rented accommodation. Matt was particularly good at keeping in touch and as soon as restrictions were lifted we were in communication to progress what was already a long-drawn-out process. We all kept our good humour even in the face of frustrations and delays. We really appreciate the care that all at Jackson Stopps showed us as it cannot have been easy for anyone there with people clamouring for answers and action when it just wasn't possible. We think Matt and his team are terrific!... Read more
13th Jan 2021 (4 years ago)

J Southgate

5/5 Stars
We purchased a property which was marketed though Jackson Stops and Matt supported us with the transaction. Matt was absolutely brilliant. The transaction was complicated with numerous properties in the chain, but Matt was always available to support us and kept us in contact with the vendors to ensure everyone was 'kept in the loop'. Matt was relentless in chasing solicitors, agents, sellers and buyers and ensured we completed the purchase of our beautiful new home in time for Christmas. I couldn't recommend Matt highly enough!... Read more
Buyer
4th Jan 2021 (4 years ago)

A Dixon

5/5 Stars
We have been very impressed with the service we have received, especially from Matt. He couldn’t have been more helpful and any problem that arose he quickly looked for solutions to ensure a successful completion of our sale. We would thoroughly recommend him to others.... Read more
Seller
24th Dec 2020 (4 years ago)

J Parker

5/5 Stars
Matthew and his team sold our house in August 2020. They were professional, friendly, efficient and very easy to deal with. Added to that, Matt thought we could achieve more for our property than the other two agents we got valuations from. He was right. We had 8 viewings booked for the first week and it sold within four days. We can’t recommend Jackson Stops in Bury St Edmunds highly enough, they were excellent from start to finish.... Read more
Seller
10th Dec 2020 (4 years ago)

M Cohen

5/5 Stars
Hayley represented the seller in the sale of a home my wife and I recently purchased. She has been a pleasure to deal with. She is responsive, professional, and willing to go the extra mile throughout the transaction. We would not hesitate to call upon her should we have ever decide to sell our property or recommend her to friends.... Read more
Buyer
4th Dec 2020 (4 years ago)

J Baker

5/5 Stars
We decided to sell our house after the first lockdown and spoke to Matt at Jackson Stops. We were very impressed by his professionalism and advise. Also all the staff were up to speed with the sale. If we telephoned the office with a query it was dealt with very quickly. It actually only took 3 days for Matt to achieve the asking price from the day Jackson Stops marketed our house. Matt guided the whole process through with minimal disruption to ourselves. We would definitely recommend Matt and Jackson Stops team to anybody wanting to sell their home.... Read more
Seller
3rd Dec 2020 (4 years ago)

C Freeman

5/5 Stars
We have had an outstanding experience having both bought and sold our house through Matt at Jackson-Stops. Clear, useful and importantly honest communication, ensuring progress is maintained, indeed, the pain of moving is greatly reduced when you have somebody as experienced as Matt on side. To be honest the whole team in the office were more than happy to help with queries and having bought several houses through different agents over the last few years Jackson-Stops haves been, by far, the most professional, helpful, responsive team I have had the pleasure of working with.... Read more
Seller
2nd Dec 2020 (4 years ago)

John

5/5 Stars
Very professional company and excellent service... Read more
29th Oct 2020 (4 years ago)

J Cole

5/5 Stars
If you need a thoroughly professional and competent service you have found it in Charlie Philip and his firm! Nothing more to say except thank you Charlie. Here’s to the next one! Jeremy Cole... Read more
21st Dec 2019 (5 years ago)

S Miles

5/5 Stars
Buying and selling ones home is never easy, and indeed is often referred to as one of the most stressful things we can do! Not so when dealing with the staff at the Bury St Edmunds office of Jackson-Stops. From my first visit to put an offer forward Matt could not have been more reassuring and helpful. The calm reassurance that everything was moving along nicely continued until completion day. The cherry on the cake being, when I called in to collect the keys to our new home, Matt was there waiting, with not only keys, but a bottle of Champagne with which to celebrate ... and a little jar of marmalade for our first breakfast! Thank you Matt, and your team... Read more
Seller
6th Dec 2019 (5 years ago)

J Randall

5/5 Stars
Charlie's advise and support in the sale of my property was outstanding. I can not recommend him highly enough, fabulous local market knowledge, great communication, a pleasure to deal with.... yes, I know... and all in an Estate Agent! If all Estate Agents were of this calibre the industry would have an entirely different reputation. Charlie - thank you!... Read more
Seller
6th Dec 2019 (5 years ago)

R Ford

5/5 Stars
This is the first time we have used Jackson-Stops from both a selling and purchasing perspective. Through what was a very long and drawn out process (through no fault of JS), Matt and his team worked tirelessly to ensure that we not only successfully sold our property, but also secured the property we wanted, making the whole process as stress free as possible. Would 100% recommend and Matt will be the first port of call should we move again anytime in the future.... Read more
Seller
21st Nov 2019 (5 years ago)

C Fisher

5/5 Stars
Charlie and the team at Jackson-Stops could not have behaved in a more efficient and helpful way during the recently completed sale of our substantial property. Communication, presentation and support were of the very highest standards at all time.and a complex process was completed with a positive outcome. We would not hesitate to enthusiastically recommend Charlie and Jackson-Stops. Clive and Nicky... Read more
Seller
19th Nov 2019 (5 years ago)

T Louise

5/5 Stars
Excellent, patient and understanding guidance from Charlie and the team in what proved to be a very difficult purchase. You guys made it happen. We have no hesitation in recommending you as the BEST estate agents in Bury St Edmunds! Thank you very much!... Read more
Buyer
17th Nov 2019 (5 years ago)

S Faers

5/5 Stars
I cannot recommend Jackson Stops and Matt Cutting highly enough. Ever helpful, ever calming in stressful situations and extremely professional. Not planning on moving again in a hurry but if I did, I would certainly be calling Matt! Many thanks... Read more
16th Nov 2019 (5 years ago)

J Haycock

5/5 Stars
Matthew Cutting was helpful and knowledgeable throughout the process.... Read more
15th Nov 2019 (5 years ago)

P Strickland

5/5 Stars
This is the second time we have used Jackson-Stops and Matt and his team were excellent once again. We were kept informed throughout and they were always easy to get hold of when required. They achieved a high price in a very short time and we would not hesitate to recommend them.... Read more
Seller
15th Nov 2019 (5 years ago)

Peter

5/5 Stars
Matthew and his team were excellent and we will undoubtedly be returning to them in the future. They were personable and efficient, communicating with us at all times throughout the process of selling and buying.... Read more
Seller
17th May 2019 (5 years ago)

L Hatch

5/5 Stars
Jackson Stops could not have been more helpful, professional and efficient with the sale of my property. Sadly my mother passed away during this period and Matt and Hayley were so kind and understanding. They sent me a beautiful bouquet of flowers....their service was always above and beyond what was expected. I would have no hesitation in recommending them.... Read more
Seller
22nd Nov 2018 (6 years ago)

P Molyneux

5/5 Stars
I cannot speak highly enough of Jackson Stops in Bury St Edmunds. Charlie Philip, who manged our sale, was approachable, efficient and basically did every to push the sale through. He was always avaialble to discuss progress, responded quickly to queries and liaised regualrly with our solicitors. While selling a property is always stressful, Jackson Stops were absoluteyl superb, far better than any other estate agents we have dealt with before, and I would highly recommend them... Read more
Seller
1st Jul 2018 (6 years ago)

C Smith

5/5 Stars
Our estate agent Jane was fantastic, which made our dealings with Jackson Stops really easy and smooth. Me and my boyfriend were first time renters and Jackson Stops were by far the best letting agent we’d come across. They only charged us £75 each for the referencing fees whereas some companies wanted to charge us £450!!! But we are very happy with the service we received from them, no hard sales talk just very relaxed and reassuring feedback from Jane and she really looked after us though the whole process.... Read more
Tenant
25th Jan 2018 (7 years ago)

D Allsbrook

5/5 Stars
Everyone is very professional. They are quick to answer phones and return calls. They handled our lease very well.... Read more
Landlord
9th Jan 2018 (7 years ago)

D Luxford

5/5 Stars
A professional and diligent approach to selling our house, good communication and Matthew maintained the momentum . Have no hesitation in recommending them.... Read more
Seller
6th Aug 2017 (7 years ago)

D Bates

5/5 Stars
Clear & concise communication, professional culture.... Read more
3rd Aug 2017 (7 years ago)

J Mayhew

5/5 Stars
Jackson Stops in Bury St Edmunds have helped me through two house transactions in the last two years. A breath of fresh air in a stuffy market. Honest advice that has not been overblown. In danger of giving estate agents a good name.... Read more
Seller
24th Jun 2016 (8 years ago)

R Heathcote

5/5 Stars
My husband and I have used Jackson Stops and Staff in Bury St Edmunds for the last 4 years and have been very pleased with the service we have received. They have managed our letting in a very efficient and professional manner whilst being friendly and very approachable. Barbara Heathcote... Read more
Landlord
19th Feb 2016 (8 years ago)

J Thornley

5/5 Stars
I have used the the Bury St Edmund's office for over 10 years and they have carried out sales, lettings and ongoing management in respect of our residential properties. I have found the staff to be polite, informed, professional and capable. I would have no hesitation in recommending their services to anyone.... Read more
Landlord
18th Feb 2016 (9 years ago)

L sasikaran

1/5 Stars
Most unfair estate agent I've ever seen. They try their best to drag the processing time to reject your application, for every application they reject they earn fees. Worst service and poor communication. We were discriminated by this estate agent.To publish this comment I need to give atleast one star actually they don't deserve any.... Read more
21st Jan 2016 (9 years ago)
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