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Home
Estate Agents in Salford
X1 Lettings - Salford

X1 Lettings - Salford

3.6

358 reviews

9 Michigan Avenue,Salford, M50 2HA

X1 Lettings Salford are an estate agent in Salford. They mainly list properties in L8, L1 and M50. Over the last 6 months, they've listed 35 properties, with 99 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Rightmove and OnTheMarket.

Opening hours

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

View all details

X1 Lettings - Salford Reviews (358)

Have you used this agent?

All (358)

Seller (1)

Buyer (5)

Landlord (19)

Tenant (113)

General (220)

Ismail

I recently had the pleasure of working with Jessica at X1, and I can’t speak highly enough of her! When I was feeling stressed about my moving-in date, she went above and beyond to help me. Jessica took the time to listen to my concerns and quickly provided solutions, easing my worries significantly. Her friendly demeanor and professionalism made the whole process much smoother. I truly appreciate her support and dedication—she’s an invaluable asset to the team! Highly recommend working with her if you need assistance!... Read more

Matt and Rosalin went above and beyond what was needed, to help me not only find the right apartment for myself, but also secure it. The whole process was extremely smooth and fast thanks to them.... Read more

Tenant

17th Oct 2024 (7 mo. ago)

D Cheuk

Bruce Chan always respond fast to any inquiries and always willing to help and provides clear instructions of complex tenancy related matters.... Read more

Landlord

17th Oct 2024 (7 mo. ago)

K Kharufa

Gee was really helpful, provided great service... Read more

17th Oct 2024 (7 mo. ago)

S Law

I was particularly impressed by Bruce Chan's remarkable ability to resolve problems swiftly and efficiently, demonstrating not only his expertise but also his commitment to delivering high-quality solutions under pressure.... Read more

17th Oct 2024 (7 mo. ago)

W LAU

Bruce Chan was always quick to respond to my inquiries and provided clear and helpful explanations.... Read more

16th Oct 2024 (7 mo. ago)

F Chau

Bruce was always helpful and a quick responder, provide clear explanation of my complex tenancy matters????????... Read more

G helped me find my apartment in Manchester. He was super helpful and I would definitely use him again!... Read more

I appreciate Bruce a lot with his prompt response to my inquiries with clarity. He is truly helpful when there's a problem in my face.... Read more

10th Oct 2024 (7 mo. ago)

C lee

Bruce Chan was always quick to respond to my inquiries and provided clear and helpful explanations of complex tenancy related matters... Read more

Tenant

10th Oct 2024 (7 mo. ago)

I spoke to Jess last week and she was very kind and understanding regarding my issue, which was rectified very quickly. Thank you.... Read more

9th Oct 2024 (7 mo. ago)

E sutton

Had an excellent viewing with Rosalyn, it was very informative, thank you.... Read more

9th Oct 2024 (7 mo. ago)

Z Roylance

I had difficulty getting through to my account manager via the phone, so I decided to go into the office, I was greeted by Jess who was very helpful, offered me a drink and answered all my questions. Overall she has turned my experience into a positive one and I can’t thank her enough!... Read more

9th Oct 2024 (7 mo. ago)

E Warmington

As a first time buyer Jess put us at ease was very warm and welcome and made the process so smooth! Nothing was too much of an ask gave us all the information we needed when picking up our keys.... Read more

Buyer

9th Oct 2024 (7 mo. ago)

T Wells

Thanks to Jess for helping answering all of my questions when I came to collect the keys for my apartment, she was so friendly and made the whole process easy... Read more

Tenant

9th Oct 2024 (7 mo. ago)

M Zuchowski

DO NOT RENT FROM THIS COMPANY!!!!!! Honestly rented from this company on a 12 month tenancy and i regret every moment of it. From the start the experience was horrible as it did take them over a month to process any documents. The customer service and communication between us and them was not sufficient and we always had to call them for any updates regards documents being processed. From the start we have received only one set of keys and two fobs to get through the gates, both of them fobs did not work, while moving in we had to use Security guards fob to access the lift from the garage, they gave us new fobs but 3 days later, so for 3 days we could only enter if there was already someone entering the building or if security was present. Furthermore we realised that there was a air leak from the balcony and the cold was coming through and we had to turn the heating on all the time, we reported the fault in November and was only fixed at the end of January, which is ridiculous to wait that long for a door to be fixed. During the tenancy we did struggle to pay on time sometimes, but we received threats from the people working for the company and said we will be kicked out, even though we did pay but late sometimes. Additionally our friends who lived on floor 3 had a massive flood and they reported this and said that they would like some kind of compensation or discount and they received a eviction letter from X1. Imagine being kicked out because of a flood in your flat. Basically do not rent from this company everything about them with all these rewards is a scam and false, the customer service is horrible and any issues regards the flat take months to fix or never fix it. PLEASE DO NOT RENT FROM THIS COMPANY... Read more

Tenant

8th Oct 2024 (7 mo. ago)

K lee

My hubby & I would like to express our sincere gratitude to Matt & Gee, the staff in X1 Lettings. We have been looking for an apartment since mid-September. Matt & Gee have been very helpful and supportive for the past few weeks. Though we haven’t found a desirable apartment up till now, we would like to appreciate the excellent services provided by Matt & Gee. We are blessed to meet Matt & Gee! We have made a right choice to opt for X1 Lettings and have always referred our friends to seek advice from X1 Lettings. We are confident that Matt can help us find a nice apartment very soon. We will post our comments & share our experience again later on. I have reserved 1 more star for X1 Lettings…it deserves a 5 stars in total :)... Read more

8th Oct 2024 (7 mo. ago)

S Alabi

No one stay with this place. They promised me I would be living and here and delayed the move in the date. Then they cancelled my offer after I was told I would be able to move in. Very unprofessional company... Read more

6th Oct 2024 (7 mo. ago)

L Hickman

K Abdelsadig

After living in the Exchange for 7 years, I vacated the apartment and handed over my keys on the 31st of July when the lift was broken for over a month. Following delays on their side, we agreed on the deposit deductions. I am yet to receive the rest of my deposit, and it's September now! The reason for the delay being they sent the wrong total deposit amount to DPS. When i confronted them with this mistake and asked for the correct total deposit I paid, they said their finance department are unable to confirm the total deposit amount since it's been over 7 years. I even shared with them the email sent to me detailing the RIGHT total deposit amount when I first moved in in 2017 with their X1 email domain, the name of their agent, and their bank details they asked me to transfer the money to back in 2017. All this and I have been chasing them without resolving the issue, and without providing me an explanation other than "their account team were unable to check the amount since it's been too long" and "they'll check with account team and get back to me"! It's appalling. I'm angry and frustrated. This is the worst customer service I have ever encountered.... Read more

Tenant

5th Sep 2024 (8 mo. ago)

K Hernandez

The team was very helpful. Throughout this process, Ella Silva was amazing and professional, answering all of my queries super quick and helpfully!... Read more

24th Aug 2024 (8 mo. ago)

Ella Silva is very accommodating and professional, she patiently answer my questions in a timely manner.... Read more

8th Aug 2024 (9 mo. ago)

T Bone

People on the phone are not helpful at all. Don't even know how to help or even assist someone into going ahead with a property. Having to carry on the conversion your self to make them speak . Proper idiots.... Read more

7th Aug 2024 (9 mo. ago)

K Thomson

Absolutely shocking!! DO NOT LIVE IN ANY PROPERTY DEALT WITH BY X1!! - If I could give 0 stars I would! I have lived in the property for a year and half now and have had nothing but issues with X1 and haymarket. The communication between these people is non existent and they also are not able to communicate with tenants. My issues with X1 started before I even moved into the property, when a member of their team tried to put my rent up even though I’d already signed a contract. I then reminded them that I had already signed a contract at agreed price they then claimed I hadn’t done this and that it was to do with the previous tenant. I then sent them a copy of the contract they had written and also signed and they agreed that it would be kept at the price stated in the signed contract (not that they’d have a choice). I was then advised the day I moved in that my rent again would be raised, again I had to speak to the incompetent staff that don’t communicate with each other and prove that I had already signed a contract. This caused a lot of unnecessary stress and upset before I even moved into the flat. Since being in the flat there have been MULTIPLE occasions where the fire alarm would go off intermittently, one day this was ongoing and went off every hour. I asked security what was going on, and I was told by security that there was a fault on the fire panel due to one trigger point. I was then advised by security that instead of fixing the fault they’re removing the trigger point from the circuit in order to stop the fire alarms going off (sounds safe). The fire panel then flashed up with faults for approximately 5 months before being fixed. I contacted X1 and Haymarket numerous times about this issue and not once ever got a response. There is mould growing all over the communal area of the building, which X1 and Haymarket choose to ignore and instead of tackling the issue, just paint over the mould. There are constantly issues with the front door of the building being broken meaning either tenants get locked out and aren’t able to gain access to the building they pay to live in or the door would be left open so anyone can walk in off the street (there has been mass parcel thefts due to this). In my time living here X1 have broken GDPR rules and regulations MULTIPLE times by sending emails to myself and my flat mate whilst also sending it to the previous tenant, even though they no longer have anything to do with the property. Most recently the lift is broken in my building meaning I’ve had to walk up the stairs which is annoying but one of those things. What I can’t get over though is the fact that the lights on the stairs are all broken meaning I’ve had to walk up a lot of stairs in the pitch black unable to see anything, this is a health and safety issue. Again on the stair case they have hand rails that are loose and I’ve almost fallen down the stairs backwards due to this, again another health and safety issue. I have reached out numerous times to X1 and Haymarket to ask them why I pay so much rent when basic health and safety needs are not being met. Again I have had no response. This company is completely incompetent and unprofessional.... Read more

Tenant

2nd Aug 2024 (9 mo. ago)

X HUANG

Unprofessional service. Avoid at all cost.... Read more

2nd Aug 2024 (9 mo. ago)

J reardon

Been living in an X1 apartment for 18 months, nice clean apartments in a great location of the city. Jasmine Syed the Tenancy Care Manager has always been friendly and helpful whenever communications between us have arisen.... Read more

Tenant

1st Aug 2024 (9 mo. ago)

N N

Bruce chan needs to learn how to speak to people on the phone, he is extremely rude. Needs to be retrained on how to speak to people for sure... Read more

31st Jul 2024 (9 mo. ago)

A Arora

Great lettings agency especially for first time renters. They help you with organising viewings and the staff is extremely sweet. I had a great experience renting with them and Laiqah was of real good help throughout the process. She helped us view multiple properties and was patient enough to answer all our dumb questions. I would totally recommend her expertise if you’re looking to rent with X1... Read more

Tenant

30th Jul 2024 (9 mo. ago)

A Jain

I recently had the pleasure of working with Laiqah, and she was absolutely fantastic. She went above and beyond to help us find the perfect home. Her professionalism and dedication made the entire process stress-free and enjoyable. I can't recommend her highly enough. Thank you, Laiqah!... Read more

Buyer

30th Jul 2024 (9 mo. ago)

D Goyal

Laiqah was an absolute pleasure to work with. She was professional, responsive, and attentive to our needs throughout the process. She provided valuable insights and made everything smooth and stress-free.... Read more

29th Jul 2024 (9 mo. ago)

S Vashista

Laiqah was extremely helpful and understanding. She Patiently dealt with my issues and was very supportive.... Read more

29th Jul 2024 (9 mo. ago)

R Yadav

X1 Sales & Lettings great location modern appliances spacious rooms.... Read more

29th Jul 2024 (9 mo. ago)

M Goyal

Lovely speaking to Laiqah. She helped me find an amazing flat of my choice.... Read more

S bodkhe

They call you for viewing but there's no property manager at the site. On call they asked me to wait for an hour and then just ghosted for the next hour.... Read more

26th Jul 2024 (9 mo. ago)

J Chorzepa

Very professional and easy to communicate with especially Jasmine Syed. I would definitely recommend.... Read more

26th Jul 2024 (9 mo. ago)

L Jones

As someone that lives 4hours away from Manchester. It was not possible for me to view properties. Laiqah went over and above to source a property that met our needs. We needed a flat that would be unfurnished and as you know this can be nearly impossible to find. However Laiqah searched high and low and managed to find the perfect place for us. The flat was just as she described and just like in the videos and pictures we felt confident signing the contract without a physical viewing. Laiqah is an incredible agent and I would highly recommend and trust her to source a property again for us.... Read more

Tenant

26th Jul 2024 (9 mo. ago)

J Jones

We’ve recently rented a property through X1 and wanted to say a big shout out to Laiqah Khan for all her help and incredible customer service. Laiqah facilitated our move by sourcing the property for us while we were based in Bournemouth. It was daunting renting without seeing the property, however once we picked up the keys it was perfect and suited all of our needs Laiqah is an asset to X1 and it’s been pleasure working with her.... Read more

Tenant

26th Jul 2024 (9 mo. ago)

N Bartošová

Ella Joi Silva from X1 Lettings is amazing. She helped me to find my tenancy agreements from previous years so quickly. She's a star. And most recently, she also dealt with our renewal tenancy agreement very smoothly.... Read more

N TANEJA

It was a great experience here and would like to mention laiquah khan as a very helpful and patient person .... Read more

20th Jul 2024 (9 mo. ago)

D Kunde

Had a great experience searching for apartments with Laiqah! She explained the process well and I’m looking forward to finding my first apartment in Manchester with X1... Read more

18th Jul 2024 (10 mo. ago)

S shaikh

Massive thanks to Laiqah for helping me and my friends out! Apartment hunting is a tough process but her professionalism and enthusiasm made the journey bearable! Looking forward to working with X1 :) Cheers!... Read more

A Silva

It was hard to get across via call but when I Laiqah was very happy to help with our inquiry.... Read more

15th Jul 2024 (10 mo. ago)

F Khan

Laiqah was very enthusiastic when suggesting us a flat.... Read more

15th Jul 2024 (10 mo. ago)

Arbaaz

Laiqah clearly explained the process of renting with x1 and cleared all the doubts. I was confused with the referencing process but laiqah managed to explain it in detail. She was a pleasant person to talk to... Read more

Tenant

15th Jul 2024 (10 mo. ago)

K Siitonen

Really great and professional experience, special thanks to Laiqah for being friendly and proficient. Would recommend to a friend!... Read more

15th Jul 2024 (10 mo. ago)

L Hegde

Laiqah was very helpful on call, she was a extremely friendly.... Read more

15th Jul 2024 (10 mo. ago)

D Conama

Amazing service from Ella Joi Silva. She has been very helpful and very quick to answer any questions we've had which made the move this weekend run very smoothly.... Read more

Tenant

8th Jul 2024 (10 mo. ago)

B Yates

Caroline was a superstar went above and beyond after I was brushed to the side by other staff after ringing a handful of times that day.... Read more

4th Jul 2024 (10 mo. ago)

Z Bourenane

Horrific lettings agency. Stayed with x1 for 4 years and been charged nearly £500 worth of fees for the apartment of which I have lived in for 4 years and which was not in a good condition upon moving in. The flats paint work was marked and a mess upon moving in I did raise this. Now they would like to charge me nearly £200 for a repaint of which they should be doing anyway as I have lived there for 4 years for free of charge as under act 4.1 this is wear and tear... They have then decided they would like to charge me £50 for a sofa clean and for marks on the mattress and sofa of which were present upon moving in. I even cleaned under the sofa and mattress upon moving in which was left in a disgusting manner as the flat had not been cleaned properly. I have been charged for a flat clean. The flat was left immaculate. They do check outs a couple of days after you move out so dust does naturally collect and they can steal your £60 by doing it this way. Ayomide who did the check out has been useless over email informing me to get in touch with the reposit company as it's not his/her problem. I am overall just disgusted by the company. Not only have I had an awful experience with my checkout. The public areas are disgusting, the staff are rude and they like to make things up as they go along. For example, was sold a parking ticket from reception for moving out. The ticket didn't actually do anything or prevent me from getting tickets from the warden. The woman on the desk at x1 made up the price to try and make some cash. I overheard her say to her colleague it doesn't matter if it doesn't work at least we made a tenner. I am overall disgusted. ** Just to add don't believe what they write saying 'please can you respond so we can discuss further'. They get in touch and still charge.... Read more

Tenant

4th Jul 2024 (10 mo. ago)

E Hollis

Constant revolving door of employees, unfriendly, incompetent, exploitative. First thing - when putting up flats to rent, the pictures are a "show apartment" and NOT the actual flat you'll be moving into, and the difference between the two is staggering. After living in an X1 managed flat for nearly 3 years, I’m not left very impressed - no fault to individuals in the company, they just seem to have a constantly revolving door of employees to the extent we had about 4-5 property managers while we were there. This meant issues kept cropping up, weren’t addressed, or were repeated. It also meant we often didn’t know who we should be reaching out to to address issues - and ringing X1 was often a very unfriendly experience. It was all very impersonal and didn’t seem to take into consideration that this was our home, and we were worth caring about. We also got a very rude email saying we hadn’t paid rent that called us “unacceptable”, even though we had, and had had no prior issues with rent payment. To their credit staff involved did apologise. At the end of our tenancy, we are now in a deposit dispute, as they tried to charge us over half our deposit for a host of things including a 'general clean', despite noting on the report that each room was clean, and tried to charge us for a shower reseal, which we had been reporting as an issue for over two years with no action being taken. They also tried to charge us a large percentage of a repainting cost despite not mentioning any damage caused by us in the report, and admitting that it was largely due to wear and tear. During the process of discussing this, they also sent all our information in the email chain to an outside party by mistake. I feel awful for families and renters who are not in my position to fight X1 on matters like this and are being taken advantage of in the rental and move out process. Overall, I unfortunately wouldn’t recommend an X1 managed building to a friend (or an enemy!) due to this experience. Edit: to the X1 staff member who responded to this review trying to say that we had damaged the walls - DPS has now got back to us rejecting your claims (aside from a cleaning fee). Please take this into account when trying to charge other tenants for what the DPS has said is reasonable wear and tear. Also please take this into account when replying to customer reviews, which should be taken on board as feedback to act on, not to reject.... Read more

I had a very frustrating experience with X1 Manchester Waters. I paid over £90,000 deposit in 2019 for a unit at X1 Waters but had to terminate the agreement in October 2023 due to significant, undisclosed changes made to the layout. Despite signing a termination agreement, I have not received my refund after more than eight months. This delay has caused significant financial and emotional stress. Despite repeated requests and assurances, the issue remains unresolved. I strongly advise caution when dealing with this company.... Read more

Buyer

26th Jun 2024 (10 mo. ago)

F Sproston-Ritchie

Ella Joi Silva has been fantastic dealing with our multiple queries from putting the holding deposit down to move-in day and has dealt with them as fast as possible.... Read more

Tenant

26th Jun 2024 (10 mo. ago)

J Green

Moving is stressful and at the start of my journey with X1 I was somewhat panicked- But actually - the team turned around me securing a flat in 6 days (that's right from viewing- referencing - to getting keys and moving in ????!) I find this quite remarkable and I can not thank the team enough for making things happen. The move in process and referencing where super duper easy - with minimal things to complete or check back on. Clearly X1 are a well oiled machine- Not to mention I'm so happy with my new flat ! Special thanks to Jodie & Will (and sorry for bothering you so much!) You both made this seamless and I couldn't be happier with my new home!... Read more

Tenant

22nd Jun 2024 (10 mo. ago)

Sarah

I have dealt with Julia recently with my property at the landmark she is very efficient and a pleasure to work with x... Read more

21st Jun 2024 (10 mo. ago)

Z Homer

Julia was good to work with throughout the letting process and i would let through her again... Read more

Landlord

21st Jun 2024 (10 mo. ago)

S Nandeeysh

Great service. Thank you Ela for making rent renewal easy and seamless. Regards, S Nandeeysh... Read more

Tenant

20th Jun 2024 (10 mo. ago)

J Jordan

Thank you to Jasmine who has been friendly, professional and supportive from the beginning to the end of the tenancy process. Very much appreciated.... Read more

Tenant

20th Jun 2024 (10 mo. ago)

E Kerwin

Dealt with Julia with issues relating to my flat and she was very helpful and professional and always very quick to respond.... Read more

20th Jun 2024 (10 mo. ago)

L Manley

Julia D has been great to work with. Fab communication and has recently gone out of her way to rectify an issue at my flat. Made a tough problem a lot more manageable.... Read more

19th Jun 2024 (11 mo. ago)

Rina

Julia has been a pleasure to work with communicates well and I would definitely recommend her to other landlords xx... Read more

After problems with our initial rental they moved us into a beautiful apartment and most of the staff were unbelievably helpful throughout the process. Especially Jodie and Julia. Sometimes people answer the phone with a rude manner but once you speak to the relevant people they are more than helpful!... Read more

Tenant

12th Jun 2024 (11 mo. ago)

S Padaliya

Seamless viewing experience and great services from Rosalyn. She was proactive with her communications and happily answered all my questions!... Read more

12th Jun 2024 (11 mo. ago)

J cole

Excellent service provided, Moe was able to share satisfactory information concerning the property and made the lease process seamless.... Read more

Landlord

11th Jun 2024 (11 mo. ago)

P P

Recently used X1 to find an apartment. Gina was a big help, she showed me some fab properties all within budget. Very helpful & professional. Thanks Gina!... Read more

E Lewtas

Emailed Sabrina a few times with queries at X1 The Landmark and she’s always responsive and helps me out- thanks!... Read more

7th Jun 2024 (11 mo. ago)

Cadzz

Worst agency, terrible customer service and poor excuses. Not helpful to tenants at all... Read more

Jodie helped me and my partner recently find a flat. We had a super frustrating day before hand until we spoke to Jodie and within 20 minutes we had an application down for a flat that we both absolutely adored. Thank you so much Jodie, you were amazing help.... Read more

Tenant

6th Jun 2024 (11 mo. ago)

L Pope

Recently dealt with Jodie whilst looking for an apartment to rent. She was very professional and helpful when responding to my questions during my search. Excellent customer service thank you Jodie... Read more

Tenant

6th Jun 2024 (11 mo. ago)

Gina has been absolutely amazing to deal with!... Read more

6th Jun 2024 (11 mo. ago)

A Henry

They cancelled and changed my viewing 3 times. Even had to call them myself to find this out myself, I had already got to the location and nobody showed up! Or even bothered to let me know it had changed AGAIN. Incompetent & rude staff. Wouldn’t even bother renting with them.... Read more

6th Jun 2024 (11 mo. ago)

T

Ella, the letting agent was super helpful and understanding to finalise my property!... Read more

Landlord

27th May 2024 (11 mo. ago)

RIZZLER

Ella Joi Silva has been super helpful with the entire process, thank you... Read more

27th May 2024 (11 mo. ago)

We have worked alongside Naomi at X1 for around 6 months and have found her quick to respond to all enquiries and requests. Always very professional and a pleasure to work with!... Read more

10th May 2024 (1 year ago)

G Alsaqabi

I am a landlord but was assisted always with Miss Naomi Jones from X1 - she is very professional person . She helped me to do all my maintenance in my apartment with best price and best quality. I am pleased to work with her... Read more

Landlord

10th May 2024 (1 year ago)

W Cleaning

Great company to do business with , clear communication , great staff , Naomi is so easy to work with and is very professional in all that she does . Highly recommend.... Read more

9th May 2024 (1 year ago)

R L

Wouldn’t recommend... Read more

2nd May 2024 (1 year ago)

M Majd

Kimberly Sison provided exceptional customer service by helping us every step of the way, responding to our numerous questions in a timely manner, and ensuring a smooth renewal contract process. Thank you, Kimberly, for your outstanding work!... Read more

2nd May 2024 (1 year ago)

E Smith

Avoid X1 Lettings at All Costs- Disastrous Experience. 0 stars. My experience renting through X1 Lettings has been nothing short of a nightmare. From day one, I've been met with incompetence and negligence at every turn. Despite numerous attempts to address urgent concerns with the property, such as a broken bed, damaged furniture, and unusable appliances, I have been met with negligence and incompetence from the agency's staff. Moving into a dirty apartment I had to clean myself and a broken sofa they refuse to replace, are just a couple of the many issues to note, pictures below. Not only have I had to deal with four different property managers in under five months, but any concerns or issues I’ve raised have been consistently brushed aside or the one issue they did rectify took months. Their incompetency had also now had repercussions on me personally; despite my water bill supposedly being included in my rent, I've received multiple notices from United Utilities indicating my water bill is past due. Each time I've brought this up with the letting agents, they've simply told me to ignore it (17/01 was the first time I alerted them), promising to handle the matter. Yet here I am, months later, with a negative mark on my credit report as a result of their negligence. But the cherry on top of this disastrous experience has to be the state of the property itself. For the entirety of my tenancy, I've been stuck with a broken fridge. It took until my final month leasing with them for them to finally agree that it needed to be replaced. As a result, I've been forced to buy fresh food every day, only to have to discard it the same day due to lack of proper storage. The financial strain this has caused me is inexcusable and has been very problematic. They pass the blame onto others and refuse to take responsibility for their actions, blaming things on past employees who apparently leave after 1 week, this I don’t believe should be impacting me, it’s simply not my problem. It's clear that they prioritize their own convenience over the well-being of their tenants. Save yourself the headache and avoid X1 Lettings at all costs, I would not wish the situation they have put me in on anyone.... Read more

Tenant

1st May 2024 (1 year ago)

K Gill

The worst management company!!! I’d recommend staying away from them!!! Do not rent any properties from them!!! No on has a clue what’s going on there. Completely unprofessional and clueless staff. The managers don’t accept phone calls either, they just leave the junior staff to deal with everything. When you request to speak to the mangers they’re always ‘busy’. They’re just leeches!! 2 years later after vacating one of their properties I rented in Manchetser they contacted me saying I still owed them rent. They falsely made up dates saying I was still present in the flat and requested me to pay for those dates which were completely fabricated. Thank god I had emailed the agent on the day I vacated the property!!... Read more

Tenant

29th Apr 2024 (1 year ago)

E Lee

Booked a viewing but agent just did not appear. Can’t get through the phone call as well.... Read more

27th Apr 2024 (1 year ago)

G Nia

Worst worst worst service ever if you need a repair or have an issue in flat or building... Read more

25th Apr 2024 (1 year ago)

Z Naz

I posted a review with picture proof, x1 replied basically saying I am lying which is not true at all! I have x1 reports of all these issues in my emails, we were left with cold water for 3 months. Our flat hasn’t been checked for pests since last year despite us asking. X1 employees were rude to us on the phone and did not do anything until I got my family to call multiple times and they had to say we would take legal action. The landlord is basically impossible to reach, I have been trying to reach him since the start of this month but still no response. A couple months ago I listed all my issues and asked for a rent reduction and he offered £50 off one month of my rent which is so ridiculous lol. Do not move here, I am not the only one with these problems, I have talked to other people living in the same building who have had countless issues and they have also confirmed that this isn’t liveable place at all.... Read more

Calling the investors, DO NOT buy and rent with X1 I invested a property to let with X1 Developer, inclusive furniture pack (which when the property completed furnitures will include in it). Paid deposit on the 05/Nov/2015. Completion date should be on the 2017 but delayed. Building completed on 22/12/2020 (after 5yrs). First tenants rent out on March 2022 Renewed contract March 2023 with new lease increase rent but still receiving the old rent until the tenants moved out October 2023. Found out the furniture pack is not included in it? Since then chasing for the money I paid for the furniture pack, until up to now, I still have not receive the refund yet. After the completion from X1 Developer lead to letting with X1 letting directly (that is a big mistake). Flat rent out on the 5/March/2022, lower than market price. X1 Letting give me the reason was due to covid, market is down and it’s not easy to find the tenants. I accepted with the low price to rent it out. One year contract ended on the March 2023, before renewing the contract, agent contacted me saying we can increase the rent because this is what the market at. We agreed on the price with the tenants to continue the contract. But, rent were delayed for 2months, I do not know why. Contacted the agent and ignored my email and phone calls. After few weeks of chasing got the email saying she is leaving the company. Anyway I am still getting the old rent until the tenants moved out October 2023. Then that’s where another problem started, my flat is unfurnished that is the reason the rents were low. (But I paid for the furnitures pack to completed with the property). I trusted X1 developer from purchased the property with them to letting with X1 letting. From October 2023, I have been asking them to furnished my property which they neglected to delivery what they promised. During this chasing period, furnitures are finally ordered at the beginning of January 2024 (after 3months), but waiting for the delivery date (one whole month) until end of January and no updates. Then I requested to send me the invoices of ordering the furniture pack and no response. My flat’s been empty with no tenant for 4 months up to that point. I have no choice but to leave the X1 Letting agency. After I wrote the review on Trustpilot 01/February , they contacted me via assigning to another agent. Told me they will investigate the case and will give me formal written response by 5th March, which of course not delivery to me. Again I contacted that agent and he gave me another email to contact. She then assigned me to one of her colleague to issue the refund. I still have no receive the refund of my furnitures pack yet until up to today. Warning to the overseas investor if you’re not in the country it’s likely that you’re will be trapped. I would not suggest to any of my families and friends to invest with the X1 Company in the future. Very disappointed experience with them. This is my second reviews for this company, I will continue to share my experience with this company until I receive my refund. I am not even asking for what I lost from the day I started renting with them and yet they still holding the money I paid for furniture pack from 2022 to issue the refund.... Read more

Landlord

15th Mar 2024 (1 year ago)

F Mackay

I'm a landlord and will never go near x1 again and will tell everyone I know about them. I NEVER received any rent unless I sent numerous messages chasing. We rented furnished and they didn't do any audit on move in or leaving. They never got the keys back. Didn't arrange or coordinate any change of utilities. Actually lied about saying they didn't receive rent from the tenants when I know they did. Every month was a new 'manager' who always just said they needed time to catch up. Avoid at all costs... Read more

Landlord

9th Feb 2024 (1 year ago)

A ALBANNA

Amy Mossop is the best agent... Read more

31st Jan 2024 (1 year ago)

B Salmon

X1 found tenants quickly, navigating a tricky period throughout the COVID 19 pandemic. When coming to sell their sales team quickly found a buyer and took significant steps to make selling hassle free.... Read more

Seller

31st Jan 2024 (1 year ago)

B Bob

My recent experience with X1 has been nothing short of a nightmare. From the very beginning, the problems started piling up, turning what should have been a comfortable living situation into a constant source of frustration. Upon moving in, one of the first issues I encountered was with the Fob, which simply didn't work. It took not one, but two attempts to fix this basic access mechanism, leaving me stranded outside my own flat and utterly disappointed with the initial impression X1 provided. The lifts were another perpetual headache. Filthy and seemingly on the verge of a breakdown at any given moment, the unreliable elevator service created an inconvenience that I hadn't signed up for. It was not only inconvenient but also a safety concern. The HVAC system, touted as a modern amenity, turned out to be a source of annoyance rather than comfort. Unserviceable, it continuously blew dust and dirt over the ceiling, adding an unsightly layer of grime to my living space. This not only affected the aesthetics but also raised concerns about air quality and hygiene. Security was another major letdown. The front doors to the building were malfunctioning for 95% of my tenancy, and things took a turn for the worse when the door to the stairs eventually broke. This left the entire building vulnerable and raised serious safety concerns. X1's failure to address these security issues promptly reflects a lack of commitment to tenant safety. The promise of a receptionist in the building was nothing more than a marketing gimmick, as I never once saw any evidence of such a presence. This added to the sense of isolation and frustration when dealing with various issues. The parcel room, a basic amenity for many modern apartments, was only open at specific times of the day, making it a constant challenge to access my own parcels. This inconvenience seems entirely unnecessary and indicative of poor planning on X1's part. Reporting maintenance issues proved to be an exercise in futility. Weeks would pass before any response was received, and when issues were eventually addressed, the solution often came in the form of a low-budget replacement that further cheapened the overall living experience. In conclusion, my experience renting a flat with X1 has been a series of disappointments, inconveniences, and safety concerns. I strongly advise potential tenants to think twice before considering X1 properties, as the promises made in advertisements are far from the reality of the living experience they deliver.... Read more

Tenant

30th Jan 2024 (1 year ago)

eltina21

If you never have to call into the office you'll have a fine time. But getting repairs done, renewing tenancies and overall actual property management responsibilities this firm cannot do with even a basic level of competency.... Read more

Tenant

27th Jan 2024 (1 year ago)

J Ward

Very poor communication. Still being contacted 16 months after vacating the property with issues about the new tenants.... Read more

Landlord

25th Jan 2024 (1 year ago)

J Walsh

Very disappointed, saw a nice apartment in Eastbank tower , organised a viewing for monday , got cancelled 15 mins prior as Mo said he couldn’t access the apartment due to the tenants not having enough notice and in the process of moving out. I was understanding even though i was already on the way and it was so last minute. I had to call about 5 times the following few days to finally rearrange for today Sunday. I called yesterday Saturday to check it was still going ahead and was confirmed it was still booked in. Wake up this morning , get ready and leave for manchester to then be called AGAIN, saying the staff member who was meant to be showing us the apartment didn’t show up for their shift , and they don’t have enough people on a Sunday. I have now been cancelled on twice and seriously let down it’s a disgrace , after reading the reviews on here they sound like an awful company... Read more

14th Jan 2024 (1 year ago)

S Dalton

Having Purchased a property on the X1 Media City development I am pleased to say my experience in dealing with the after care has been very pleasant. Eve Blears has been so helpful and extremely pleasant in dealing with the very few queries I have had. Eve will go above and beyond to help out even in areas that are not really within her remit, ensuring things run smoothly and are sorted in a quick and efficient way. Very grateful for all Eves help.... Read more

Buyer

12th Jan 2024 (1 year ago)

NameNotFound

You can't even call them the line just keeps disconnecting seriously unprofessional... Read more

20th Dec 2023 (1 year ago)

Ash

We lived in X1 Campus in Salford. The lift got broke 3 months ago but even after several complaints its still not fixed. Their service is horredous i would request you not to move in as a tennant or purchase unless you like burning your hard earned money. Thanks... Read more

Tenant

17th Dec 2023 (1 year ago)

N Polat

Even though I have just started e-mailing with Eve, I thank her for understanding my problem immediately and guiding me.... Read more

14th Dec 2023 (1 year ago)

sk!

Welcome to the circus of despair known as X1 Lettings, where communication is so mind-bogglingly inept that I suspect they're using carrier pigeons equipped with Morse code. Engaging with this illustrious establishment feels like navigating through a labyrinth of incompetence, where the only thing consistent is their staggering ability to let down even the most modest expectations. Let's talk about their staff, a cast of characters so blissfully ignorant that I half-expected a laugh track to accompany our interactions. It's as if they've collectively attended a masterclass in obliviousness, leaving me to wonder if basic training involves misinterpreting tenant needs and responding with an enthusiastic display of cluelessness. And oh, the grand spectacle of their indifference! Picture this: a letting agency so audaciously apathetic that it makes a sloth on sedatives look like an Olympic sprinter. Trying to get a coherent response from X1 Lettings is akin to pleading for enlightenment from a brick wall – an exercise in futility and growing exasperation. In a world where professionalism is an art, X1 Lettings has masterfully crafted a masterpiece of mediocrity. If you're in the market for an agency that excels in making your life resemble a Shakespearean tragedy, replete with plot twists of incompetence and nonchalance, look no further. X1 Lettings isn't just a letting agency; it's a carnival of catastrophe, ready to turn your housing dreams into a spectacular nightmare. Step right up for a front-row seat to the greatest show of ineptitude in town!... Read more

Tenant

14th Dec 2023 (1 year ago)

J Jimenez

Worse agency in Manchester they never answered the emails only fixed the issues when we said we were leaving..so frustrating we rented in The Plaza the boiler works badly no hot water regularly, the coach was uncomfortable and damaged..they change staff so often so when you call they are all very young the only positive thing we're the cleaner and the security lads five stars for them but the agency awful... Read more

AVOID!... Read more

3rd Nov 2023 (1 year ago)

D Swarupa

The Worst and the most unprofessional behavior I have ever come across. This organization does not possess the basic work ethics. They are incapable of communicating properly with their clients. I had a viewing appointment with them for a property in Manchester and had to travel all the way on a working day from London. All the way we called the agency asking for some contact information so that we can inform when we have reached. But received nothing at all from them. We reached the place as per the schedule and tried contacting the agency (because they would not give us any details of the person who will be at the location helping us with the viewing) and multiple times they would just ask us to wait saying that their team member was assisting others with the viewings. After 30 minutes they call me to say that their team mate has already left and asked me to reschedule my appointment. When I told them that I had already called the agency multiple times informing them that we were waiting at the location, the only answer they had was " Our team mate waited for you and left because she didn't find you". Wow!!!! You say that after 30 minutes???? They did not provide us any details about the team member who would be present at the property location. When we asked them why we were not provided with any mail or message with any contact numbers, they said " We do not provide any employee's personal contact details". SERIOUSLY?????? Do you expect me to tell you that there exists a concept of " Office Contact Number" ??? Of course I am not interested in your personal contact information. But how are you even functioning with such unprofessionalism?? Sorry... But travelling 4 plus hours on a working day to view a property and experiencing this behavior made me write this. I wish and hope that no one else has to go through something like this.... Read more

3rd Nov 2023 (1 year ago)

C Harding

Wouldn’t even give 1 star if it was possible! Don’t respond to calls, emails or even Formal Complaint’s by the deadline! Wouldn’t recommend to anyone - once they’ve got your money they aren’t interested... Read more

2nd Nov 2023 (1 year ago)

J Thompson-Jones

The worst letting agency in Manchester! The majority of the employees we have been in contact with are poorly managed unprofessional and rude. No sense of urgency to fix multiple issues within the flat (Eastbank Tower). We lived with an extremely bad mould and damp issue (through no fault of our own) resulting in mushrooms growing in one of our bathrooms; left unresolved for the duration of our 12 month tenancy - in which we were told to deal with the problem ourselves. Still waiting for a voucher from the marketing team which should have been issued 6+months ago. We have thankfully moved out now, but are being hit with unfair end of tenancy charges. Avoid at all costs, would not recommend to anyone!! Sincere condolences to anyone who chooses to let from this terrible company.... Read more

Tenant

20th Oct 2023 (1 year ago)

C Godden

The worse letting agency to rent from. At the start of out tenancy there was a mould/damp issue in the main bathroom. We were informed that it would be fixed before moving in. It wasn’t, for our whole 12 month tenancy it was never resolved. During the tenancy the issue got worse, to the point of mushrooms growing on the shower floor, the ceiling and by the toilet!!! It was disgusting, when I reported it to the contractors “fixflow” their reply was to remove the mushrooms ourselves!!! We did not touch them and eventually they ended up deteriorating. Me and my flat mate were constantly poorly from this issue and they could not seem to care. When reporting to X1 themselves, we were given email after email and was constantly being ignored. It escalated to us having to attend their office and was still ignored. The apartment suffered with damp and mould issues due to a leak that was coming from floors above. Apparently it was too hard for them to find the source of the leak. We have now finally moved out of that horrible building and they are trying to bill us for keys they have not received!! The keys were posted and signed for, they don’t have a leg to stand on! I would never recommend this company to anyone, the staff are ignorant, rude and disrespectful. I feel sorry for any new tenants that have decided to move into the property. Good luck to them... Read more

Tenant

19th Oct 2023 (1 year ago)

L Keeling

Cancel bookings at the last minute and can't even be bothered to reply to messages. Shoddy service.... Read more

18th Oct 2023 (1 year ago)

M Ejaz

Very bad management and agency... Read more

17th Oct 2023 (1 year ago)

Reena

Extremely unprofessional. They cancelled the viewing last minute, twice. Even though they gave time and day of viewing. Didn't reschedule after cancelling And then suddenly send email that apartment is taken.... Read more

11th Oct 2023 (1 year ago)

H Ozanar

Terrible experience, I was interested in one of their property.They don't answer emails. When I call them they are rude and hang up on me. I am glad I did not rent any flat from them, I cannot imagine how rude they are already.... Read more

Tenant

7th Sep 2023 (1 year ago)

R Rai

Pathetic service and organisation... Read more

6th Sep 2023 (1 year ago)

Duck

when the time comes and an out-of-control asteroid or rogue planet is hurling toward us threatening humanity take comfort in knowing that a Single x1 employee is dense enough that we could launch them into it to save ourselves. If a doctor diagnosed me with cancer and I asked how long I had left to live and they replied as long as it takes x1 to reply to an email I could take comfort in the fact that I'd live forever. the 1 in x1 stands for the collective brain cell the company has and the x is actually a cross that shows that one brain cell is out of order. kind of like the lifts most days... Read more

5th Sep 2023 (1 year ago)

A (AlexSmytheMusic)

Stay far away - I promise you will not have a positive experience. The building will not be maintained. They will let themselves into your apartment without notice or permission. They will lie about correspondance that never occured. They will do their best to keep as much of your deposit as they can, despite zero evidence being provided for any of the issues they claim to find, and the "protection service" will claim you have to disprove a negative in order to get your money back. Absolute crooks.... Read more

Tenant

4th Sep 2023 (1 year ago)

J Sikes

Awful experience! Please do not use this estate agents. I drove 50 miles for a viewing and they didn’t show up. I rang and the office said they forgot they had an appointment at that property and now it couldn’t go ahead. I spoke to the manager who was sarcastic and dismissive. Please save yourself the headache and use another company !!... Read more

1st Sep 2023 (1 year ago)

P Rey

Good service if you want to rent a property. The only pitfall is their office is located in Salford Quays, far away from Manchester city center making the experience less pleasant... Read more

Tenant

25th Aug 2023 (1 year ago)

K 686

No one responds to their emails, you call them to try and book a viewing and they say the property manager is not in or on their break and when you call a couple hours later they still say the same thing. When they give you the managers email, the managers not even respond... Read more

17th Aug 2023 (1 year ago)

S Graham

Avoid at all cost. Took a 3 hours train journey for a viewing as it was needed in order to rent but was cancelled at last minute when i arrived and no one else willing to take me for viewing. what a joke and now i have to go back home and wasted money for nothing.... Read more

Tenant

4th Aug 2023 (1 year ago)

S A

rude and poor service. hanging up on customers seems like a habit... Read more

4th Aug 2023 (1 year ago)

A silver

Rental prices not as advertised on thier website... Read more

1st Aug 2023 (1 year ago)

Ell

AVOID. Really, really bad management. No communication. Delays with getting problems fixed - including security risks. Rude and unhelpful. High turn over rate of employees.... Read more

31st Jul 2023 (1 year ago)

F fn

Terrible customer service, don’t want to hear feedback or criticism, they just hang up, no contact regarding the referencing for a flat that me and my mates have been in the referencing process for at least 5 weeks. Overall very poor, rude staff who are not interested in helping. We have been extremely patient but it is getting ridiculous now as we are relying on having this apartment for uni. All we ask for is some communication on where we currently are.... Read more

Tenant

26th Jul 2023 (1 year ago)

C Fung

I rented with X1 Lettings for two years. Thanks to my new tenancy care manager Miss Cherie Mak. She gave me helpful advise and a lot of support. I am now in my third year of lease renewal. I hope the company will keep her, she is caring and dedicated. I love continuing to live in my apartment and the life in the area.... Read more

Tenant

17th Jul 2023 (1 year ago)

H Nagpal

The service is exceptionally slow. No one seems to care about the clients. Asked them to arrange a viewing for almost 2-3 weeks and I’ve got no response from them... Read more

12th Jul 2023 (1 year ago)

E Ainsworth

If I could give zero stars I would. terrible organisation and no one seems to know what they’re doing. Moved into my flat and didn’t tell me which space I had or gave me a fob. Two months later I start getting tickets because they failed to let me know I needed a permit. If you can avoid at all costs I would! Not worth the hassle.... Read more

Tenant

12th Jul 2023 (1 year ago)

L Siddals

Worst letting agency i have ever used! If i could give 0 stars i would. The communication from the start has been nothing but a shambles. They moved our move in date with less than 24 hours notice by 5 days, did not give us all of the keys when we had our move in appointment, assigned us a car parking space that is already in use and everyone you phone to get some support you're always told the person who handles it cannot take your call. And yet not a single apology in sight. I would never ever recommend anyone using them and will never be using them again myself. Absolutely horrendous.... Read more

Tenant

11th Jul 2023 (1 year ago)

K C

Stay FAR FAR AWAY!!! Horrific experience from start to finish. Claims they’ve sent emails that they haven’t. They wanted me to pay 12 months rent upfront despite the fact that I passed all referenced. Then I was given a unprogrammed fob when I came to collect my keys which meant I wasn’t able to move into the flat until 2 days later. The flat was not cleaned at all. I won’t mention the poor block management as that falls under “Haymarket” (also horrible reviews there). When my lease was ending they wanted to increase my rent far beyond market rates. Not to mention the fact they facade their buildings and property online as “luxury” but they are far from it. When I refused to sign on for another 12 months of an astronomical rent price, they scheduled a viewing and then cancelled without notifying me. Then one day when I was home, an agent turned up with a prospective tenant to view my flat without notifying me. The agent pressured me into allowing them into the flat to view and I refused. I have reason to believe they’ve shown the flat in other instances without notifying me. Again, claiming to have sent emails that were never delivered into my inbox or my spam folders. I’ve now moved out and have been so far unsuccessful in getting any communication from them regarding the return of my deposit, which I’m sure will be a fight. I do not recommend this agency to anyone, not even an enemy!... Read more

Tenant

30th Jun 2023 (1 year ago)

M Fung

Ms. Cherie Mak , she who is resident care manager, provided prompt response to my inquiry and request while other people in X1 didn’t response to the Letting Hub reference check query!... Read more

Landlord

20th Jun 2023 (1 year ago)

A Tarban

Stop treating people like that they acting like they will give a place for free... Read more

20th Jun 2023 (1 year ago)

C Andrew

Some gorgeous looking flats, but we were constantly let down by faults regarding building security, unsafe parcel drops, lifts being broken for months at a time, overheating flats, unattractive netting to keep the buildings extremely unsafe cladding from falling off. If you’re considering X1, please only rent with them as a last resort, they don’t care about you or your issues as long as they’re getting their rent... Read more

Tenant

13th Jun 2023 (1 year ago)

S Javaid

Good service. Good flats to show and very informative... Read more

11th Jun 2023 (1 year ago)

G Barlow

Got a call asking if I wanted to arrange a viewing for a property, called an hour before to ensure it was still going ahead to which I was told it was. Turned up and the viewing never went ahead as no-one had written it in the diary and therefore the agent hadn't turned up. Arranged another viewing for the same property (Eastbank Tower in Ancoats), and all the hallways were damp, water marks all over the carpets, walls crumbling. Agent didn't seem to know anything about it so buildings clearly aren't looked after. Agent seemed to think the flat was empty to which it was not, tenants were still in the flat and when prompted about whether they received any notice, they told they weren't informed about any viewings going ahead. All in all, such a bad experience before I've even started with the rental experience, advise all potential tenants to view the flats before renting/signing as they look amazing on rightmove but are definitely not looked after in person, and considering some of the price points, would avoid all together.... Read more

4th Jun 2023 (1 year ago)

C Berry

Extremely bad customer service. Dismissive, condescending and impossible to get anything rectified. I think it’s disgusting how they treat the young people that rent from them and take advantage of them. From stolen mail to cash-grabs from lost/broken access cards. If you’re a landlord, avoid doing business with them, if you’re a tenant then stay well away.... Read more

17th May 2023 (2 years ago)

B Negedu

I recommend zero star. I had a terrible experience with them... Read more

13th May 2023 (2 years ago)

O Theresa

In general I had an amazing experience. It was seamless and all my needs were met. 100% recommend... Read more

6th May 2023 (2 years ago)

W wong

The worst letting agent experience ever!!!! I just moved out recently, trying to get my deposit back, they will not proceed your deposit repayment proactively until you contact them. They charged me £17 a light bulb, £150 mattress deep clean on mattress that I never used, £20 to put a painting back on wall?….etc No matter how well the condition of the house you left for them, they will still try to claim you for everything. Moreover the living experience in X1 is terrible, X1 claim they don’t allowed airbnb in the building but the apartment next to us is literally an airbnb. With different people coming to stay every night , some playing very loud music, some coming for fun that their bed were banging the wall and you can just feel the vibration in your own bedroom. We did tried to raise this issue to X1, their response was just the apartment not an airbnb, they had nothing to do about it. The on site maintenance is also a joke, I raised up a issue on their portal to ask them to fix, I get no reply at all. There are only two lifts in the building, one of the lift can be down for 3 weeks to be fixed. To imagine how inconvenient a 26 floor building would be if only one lift working. Highly recommend you avoid to rent an apartment with them. I would rate minus 5 star for them if I could!... Read more

Tenant

23rd Apr 2023 (2 years ago)

D Murphy

Overpriced private rental, but they're not bad as lettings agencies go.... Read more

Tenant

12th Apr 2023 (2 years ago)

S M

Worst letting agency in Manchester,forget your deposit once paid. They will give you dirty apartment with dirty mattresses. Absolutely waste of time and money.... Read more

Tenant

8th Apr 2023 (2 years ago)

P O

I am going to say a big thank you to Jodie Ivison because she was very helpful and kind. The service at X1 was fast, a big thanks to the team who answered all questions to the best of their ability,... Read more

6th Apr 2023 (2 years ago)

J Hollingworth

Overall, X1 have been nothing short of appalling. From moving into a dirty apartment and finding mold to poorly maintained furniture, holes in the walls, blocked drains before we even use the showers, boiler not working. But the worst part is that we have logged everything and have proof and they deny everything, our health visitor wrote a review and is passing this to the council and ombudsman because the ventilation hasn’t worked since summer, this was when my partner actually was pregnant, weve emailed, called, logged and no help was sent, until recently, we got our own engineer to come and looked and it is not working correctly, the button to boost it, doesn’t work. So a heavily pregnant lady was suffering in an apartment with no airflow, windows or vents and X1 denied it all. Would not recommend.... Read more

Tenant

31st Mar 2023 (2 years ago)

F W

Worst letting company I’ve ever used. Landlord will randomly show up unannounced, and you will be chasing and chasing people on emails for months. Members of staff will talk to you like you’re one of their besties when you’re chasing issues with a hey and sign their emails off with X’s. So unprofessional! Parcels are regularly stolen and security is next to non. So many issues with this company and would not recommend them to a soul. You will also be charged for issues that were already there before you moved into the flat! Stay far away!!... Read more

Tenant

10th Mar 2023 (2 years ago)

S Piscitelli

Lived in pomona strand for 18 months, car park gate never worked, lift broken for almost 6 months, gym never cleaned as apparently is not in the contract. Every month water pipes would be broken, electricity bills over the roof (never wanted to check with a proper electrician if there was a problem with the energy as I was paying 150 pound for a 1bed flat where I spent 10 days out of 30 in a month. They charged me 60 pound for a light clean even tho a professional cleaner came right before my moving out date. Don't bother with them... Read more

Tenant

3rd Mar 2023 (2 years ago)

R Mistry

Excellent... Read more

28th Feb 2023 (2 years ago)

S khanmohammadi

Thank you alexandra, patrick and the team for the nice valentine party here in the x1 the campus. My love and I really enjoyed it.... Read more

14th Feb 2023 (2 years ago)

N Olukotun

I've been a tenant in a building managed by X1 Letting Agency for the past 18 months and I have nothing but positive things to say about them. The property management support and maintenance departments are top-notch and always quick to respond to any issues. I have especially appreciated the help and support provided by Julia, the senior account manager. She has been extremely helpful and goes above and beyond to ensure that I have a comfortable living experience. Overall, I am incredibly satisfied with the service provided by X1 and would highly recommend them to anyone in need of a reliable and efficient property management company. Thank you X1 and especially Julia, for all your help and support.... Read more

Tenant

6th Feb 2023 (2 years ago)

T Hundz

Friendly staff. Excellent service. Wellrecomended.... Read more

27th Jan 2023 (2 years ago)

W Zarei

Actually, your agent rented my property for more amount than I was expecting. I am very happy with her hard effort. Thanks a lot... Read more

Landlord

26th Jan 2023 (2 years ago)

L Wadee

We’ve talked to lots of letting agents but no one helped until we met clare and her team , Clare is really kind and professional and I can’t thank her enough for her help and the building in pomona strand is just gorgeous and i can’t wait to move in!... Read more

Tenant

23rd Jan 2023 (2 years ago)

T Ayling

Just an awful experience... Read more

29th Dec 2022 (2 years ago)

S Hussain

Apparently they can’t afford to have a concierge service .... Read more

6th Dec 2022 (2 years ago)

S Jackson

Worst place I’ve ever lived - X1 the Plaza is poorly managed and neglected. Just a short list of my experience: The lift has now been broken for about 4 months, the door to the basement garage has been stuck open for weeks (leaving cars at risk), bin bags pile high in the other garage, security is barely around, no concierge so packages get stolen, leaks in the garage basement last year caused floods of SEWAGE, faulty key fobs, extremely slow maintenance service and finally breaks in from homeless people. DO NOT rent here. It’s not worth the cheap price.... Read more

Tenant

22nd Nov 2022 (2 years ago)

T Wiseman

Avoid this company at all costs... Read more

26th Oct 2022 (2 years ago)

S Khan

Horrible, haven’t fixed a broken window that I reported 5 months ago, I have to chase this every other day and either get ignored or get told an excuse, currently have the noise from the building site flooding into my bedroom from Monday to Saturday starting at 7am (if the window wasn’t broken the noise is tolerable)! and my bedroom is freezing cold (since the window is broken)! Countless more issues including the building being insecure, rat infested grounds due to them leaving communal bins outside the car park entrance, try and charge you call out fees for inspecting a faulty fire alarm, urine on the toilet seats when you move in, hair in the fridge?!?, gdpr breaches, damaged vandalised communal areas/doors/corridors, the list can go on… do not rent with X1 and do not bother investing at Manchester Waters.... Read more

Tenant

22nd Sep 2022 (2 years ago)

W Cleaning

Fantastic company and team of staff , special mention to Jess and Benn who always go out of their way to help and are both very professional .... Read more

22nd Sep 2022 (2 years ago)

Shamefully bad. Not only do they NEVER respond to communication, they tried to trick and panic our owners group into signing up with thier building management scheme too! Thier Leeds office is deliberately sabotaging my attempts to move to a much better agency. I am considering legal action.... Read more

Landlord

14th Aug 2022 (2 years ago)

I Williamson

Dont answer the phone never reply to emails stay well away from these cowboys and girls... Read more

13th Aug 2022 (2 years ago)

M Itani

I live with my wife in X1-The Gateway, Salford Quays. Though I rent through a landlord X1 are the building management. I think if they intend to make things worse, they can’t. I will list mainly 3 reasons (all during 1 month by the way) - let’s see by the end of the contract if I’d still be alive ;) 1) Technically speaking you have 20 floors with almost 15 apartments each floor, thats between 300-600 people. And Guess what, it has been more than a week and the elevator (the 2nd one) has decided to stop working, and X1 decided that its nothing urgent to fix. You have to wait 15 mins to get the elevator… waiting for the train is faster. If you arrive during peak hours you have to wait in line for the elevator. 2) I live with my wife, and they are refusing to hand us another building card (we pay for it). I guess this is the case with all as you will regularly find RESIDENTS who can’t enter their building and I guess for the same reason 3) During this summer Heatwave, and I live on the 13th floor, I had to live with no windows. There is a tremendous number of insects and flies of all sorts on the window. Twice, we had our living room full of flies like bees in a hive. We asked them to check the roof (directly above us) as this is only occurring in the living room (It is not the case for neighboors or even in our adjacent bedroom), and they didn’t. Horrible summer with 0 air in the flat. They wont do a thing about it because “no one else complained”. I don’t know why they market themselves as luxurious and so when they really can’t manage a building and have responsive customer support.... Read more

Tenant

11th Aug 2022 (2 years ago)

anna

7th Apr 2022 (3 years ago)

C G

A nightmare from start to finish. Lived in spinner house and there were tons of maintenance and security problems that were never fixed. Doors to the building were broken for months leading to people’s parcels getting stolen. Car park shutter was broken the majority of the time I was there paying £50 a month for parking (a joke). I could go on and on. Horrendous service, staff are unhelpful and this was the main reason as to why my flatmate and I moved out. Since moving out a month ago and accidentally paying extra rent on our move out date, they have withheld part of this from me with no explanation. Keep saying they will refund and never do. Takes days and sometimes over a week for Imogen at X1 to get back to me. I work a very intense full-time job and I’m sick of having to chase things up, so I will be seeking legal advice. Do not rent with X1.... Read more

Tenant

22nd Mar 2022 (3 years ago)

C Ekanem

Harriet really helped me a lot and I can’t thank her enough. Really fast communication and smooth moving! Xx... Read more

3rd Mar 2022 (3 years ago)

L Blackburn

The worst place to stay! The management are absolutely useless and don’t take accountability for anything. I’ve have to live in the dark without a light for 3 months for them to ignore all my emails and calls and then when I finally get in contact they say that I’m to have ch ages the light myself and that it’s my issue. Tell me how I am suppose to have changed this light? Don’t stay here unless you want to be robbed.... Read more

Tenant

3rd Mar 2022 (3 years ago)

J D

Awful property management company. Just look at all the other recent reviews. My parking permit expired and X1 never provided a new permit. I got two tickets as a result (£120 total). They initially said they would get the tickets cancelled - this didn’t happen and now they’ve offered £40 and not the full £120 - avoid this company at all costs.... Read more

Tenant

28th Feb 2022 (3 years ago)

K Jones

Have been working with X1 for a couple of years now. Harry Sutton Smith a property manager at X1 Manchester is always on the ball whenever I have any questions for him. If I need works approving he will get back to ASAP with answers and is very good at problem solving. Great asset to X1. Thank you Harry for all your help since you have started looking forward to working with you in the future.... Read more

Landlord

24th Feb 2022 (3 years ago)

L H

Disgusting, no security no CCTV, won’t provide support. Don’t care if your apartment is broken into it. AVOID, AVOID, AVOID!!... Read more

Tenant

22nd Feb 2022 (3 years ago)

AJ

It`s worth living here purely for the joy you feel when you finally leave. PROS the apartments inside was fine CONS - staff turnover is so high that they loose track of issues and correspondence - lift are regularly broken (most weeks) and on numerous occassions the lifts stopped and turned off whilst descending - the bike store was flooded with 2" of water for weeks - the gym equipment was damaged, reported and not fixed. make shift handles were made using rope - the communal kitchen area was an unusable building site for the entire 9 months - £50 charged for replacing a key card - they made up damage/cleaning charges when leaving the property which are explicitly contradicted in the entry inventory... Read more

Tenant

1st Feb 2022 (3 years ago)

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