Quay Property - Salford

Salford

Beyond Residential  - Salford Quays

Lawrence Copeland - Manchester

Rothmore Invest - Salford

RW Invest Manchester

RW Invest - Manchester

LandThings

Great to deal with and worked really hard to help me let and then sell my property. Would definitely engage with QP again.

We moved to this Agency after a bad experience with a previous Agent. Very happy with the service and help provided to find us tennants in a timely manner

Absolutely fantastic! Nothing is too much trouble and with Quay its like dealing with 'friends' rather than the old school robotic 'you're just a client' estate agent.
Its clear they see that they are helping you move into your home and do all they can to make a potentially stressful situation be as pleasant and smooth as possible.
The after care is as good as the moving in, all the contractor are great and things get fixed efficiently and with a smile.

Highly recommended :)

This is the first time we have used Quay Property to find us a tenant. They were recommended to us by another landlord. The letting agent "H" was fantastic! even with the hassles with covid. He was professional from the start, listened to us, answered our queries quickly and found our lovely new tenants within a week. The first rent payment was paid very promptly. Would definitely use them again.

The team in quay property (H and Sara) have been very helpful throughout my home buying journey, always approachable. Many many thanks!

Dealt with H at Quay Property, very efficient and communicative. Would recommend

The worst agency I have ever dealt with. Moved out of the property 4 weeks ago and have still not received deposit back despite the landlord instructing them to release. Tenancy was full of problems caused entirely by the agency culminating in an eviction notice being issued despite the landlord having no idea and the contract had been renewed 3 days previously. Spoke on the phone with them about staying and speaking to third person on tenancy but they did not retract the notice or acknowledge in writing that it was invalid. Then tried to charge us £400 to change the contract when somebody had to move out due to being furloughed. Landlord had no idea about eviction notice or the charges. We then decided to honor the eviction notice as we had never received a retraction and were faced with paying £400 for nothing and was told we had to pay rent for an extra 3 weeks. The agency then lied on my reference and said I paid rent late EVERY month (twice in 16 months due to pandemic). Then did a check out report trying to charge 300 for a clean, claiming things were missing which clearly were there. To top this off the agency has been relieved of their duties and instructed to release the deposit but 28 days after vacating the property we have still not received it.
Have never dealt with a less professional letting agent. Now going to DPS. A complete nightmare.

Edit - I cannot be bothered responding to their message in full but avoid at all costs if possible. Landlord has confirmed he is happy for new agent to agree to deposit refund amount and Quay will be instructed. It is not Quay Properties authority yet you see the below. Terrible terrible company.

The best agency I worked with. H was very professional, responsive and helpful. Within 2/3 weeks he found us a great tenant with a smooth transition. SUPER happy and would defiantly recommend their services.

The worst agency I have ever dealt with. Moved out of the property 4 weeks ago and have still not received deposit back despite the landlord instructing them to release. Tenancy was full of problems caused entirely by the agency culminating in an eviction notice being issued despite the landlord having no idea and the contract had been renewed 3 days previously. Spoke on the phone with them about staying and speaking to third person on tenancy but they did not retract the notice or acknowledge in writing that it was invalid. Then tried to charge us £400 to change the contract when somebody had to move out due to being furloughed. Landlord had no idea about eviction notice or the charges. We then decided to honor the eviction notice as we had never received a retraction and were faced with paying £400 for nothing and was told we had to pay rent for an extra 3 weeks. The agency then lied on my reference and said I paid rent late EVERY month (twice in 16 months due to pandemic). Then did a check out report trying to charge 300 for a clean, claiming things were missing which clearly were there. To top this off the agency has been relieved of their duties and instructed to release the deposit but 28 days after vacating the property we have still not received it.
Have never dealt with a less professional letting agent. Now going to DPS. A complete nightmare.

Quay Property are a professional business with highly efficient, courteous  and supportive staff.  They get to know their landlords and tenants needs and then go the extra distance to make them feel important and valued.  We are happy to recommend their services.

Amy is a fantastic help! Very polite, kind and actually genuinely wants to help! Fantastic service.. Couldn't be happier.

Have had many issues getting a hold of the agents at Quay. Amy is especially difficult to deal with due to constant availability issues. I was even asked to remove this review, despite nothing I've written to be false.

During my tenancy, we had a broken window that never got fixed while  and are still waiting for our move out to be completed 3 months after returning the keys to the property and 2 months after the property has been fully cleared. Would not recommend renting through them.

We have recently moved into a rented property through Quay Property Estate Agents. The entire process from start to finish has been the smoothest process we have ever been through. From arranging viewings, to the actual viewing itself which was very informative and carried out on a patient manner. The process of actually accepting the offer, getting the forms filled and approved was very easy and all through a simple online system. The move in was smooth and orderly, and any questions we had during were answered in a timely manner with all teething issues resolved. Would highly recommend! Thank you

I have been a client for eight years and I find the responsiveness of the team to be excellent. I would highly recommend Quay Property to other landlords in the Salford & Manchester Area.

This agency has several issues at the outset. They are rude, do not introduce themselves properly on phone, and give patronising unsolicited advice if they disagree with the customer. The staff seem to be struggling with the realities at their work and take their frustration out on the customer. Instead of a polite ‘no, thank you’, the agency has a culture of condescendingly venting their emotions on the customer if they do not like an offer. This is totally unnecessary & highly unprofessional.

Additionally, it is highly concerning that their agents call customers using their mobile phones, on which they record conversations without prior consent, as evidenced by their response to this review.

H managed to rent our property out very quickly when others could not. Very happy to have our apartment with Quay Property and hopefully he will be able to help us sell it in due course. All of the people there seem knowledgable, friendly and helpful. Highly recommended!

Always professional and reliable I wouldn't use anyone else. Highly recommended.

H is undoubtedly the most efficient, reliable agent we have ever used. Thank you!

H was highly Professional and honest. He understood what we were looking for. I recommend Quay properties and would continue with them in the future.

H at Quay property found me a tenant within one month of contacting the estate agent. This shows that Quay property is truly an award winning estate agent.
However,  there is only one downside and that is the call centre. I feel that the people working at the call centre do not always pass on the message to the staff at Quay property and it becomes irritating for the client to keep on waiting not knowing what is happening with their enquiry. 
I will suggest that Quay property should should rethink about outsourcing their call centre or change the company of their current call centre

Dealt with Marie, clear communication pleasure to deal with no issues

We have been renting with Quay for about 6 months now, and they are very responsive when it comes to queries and maintenance. We typically deal with Marie, and she is lovely. Would recommend renting through them.

Excellent service. Always on the ball with maintenance. They take initiative, keep you informed and even trace information which you can't put your hands on. I have mainly dealt with H who is a star but all other interaction has been very positive.

We are renting a property at Salford Quays and due to the sale of our old house it was all a bit of a rush. 

The agent we dealt with was H and he couldn't have been more helpful. He was very knowledgable about the area and the properties we looked at and enabled us to get signed up and moved in by the required date. 

We have found all of the staff extremely helpfull and would definitely use Quay Property again.

Quay property are super efficient and easy to communicate with regarding maintenance or any other issue. Happy tenant here.

Rented a two bedroom apartment with the assistance of H, the best agent anyone could wish for really.

My situation was like almost no time left and needed an accommodation, furnished and within walking distance from work in a decent area and quiet neighbourhood, demanding? Yep, and especially if you have 5 days to find it.

H, he made it possible, found the place, sorted contract and everything in a click of fingers, arranged also all maintenance checks and potential issues sorting within 2 days.

What can I say from me and my partner a huuuuge thank you cause we are now the happiest tenants in Manchester!!

Would blindly raccomend to anyone.

Cheers

We just moved here in Manchester and looking for our first apartment. We are very happy to found an apartment that’s fix perfectly for us and that wouldn’t happen without the help of our agent, H, he is very accommodating with all our concerns even after office hours. He goes an extra miles to provide us the apartment that we wanted and we are really thankful for him. I highly recommend H, and if we would need to find a new one, I would personally like our agent to be him, again.

H is very accommodating and very very patient with us, and he truly help us move in and get the apartment we want. Professionalism and dedication is also top notch, he answers all our inquiries even though is out of your normal office hours. I truly recommended H as an agent.

I have signed for 1 year tenancy with H in Media City, all smoothly, took me only 5 days including weekends. Good agent, thank's for H :)

I had the pleasure of mentoring Amy from Quay Property Estate and Letting Agents through a housing industry training programme and was delighted how she embraced all of the requirements of the course in a professional manner and as such would have no hesitation in recommending her to deal with any aspect of property management.

After seeing good reviews I decided to use Quay Property to view a flat for purchase. We had arranged to view a property and arrived at the property at the time specified. After 15 mins or so I rang Quay to ask where the agent (H) was. They couldn't give me they number, and told me they were out of the office and probably on the way. I was advised they would ring and check for me and call back. After half an hour waiting i rang again and people were similarly unhelpful. They couldnt give me any information as to where the agent was or any contact details. I decided to leave since we'd been stood in the cold and wasted two hours of the day to get there and back. Really very disappointed: has completely put me off enquiring for any further viewings with Quay Property and I will view a similar flat in the same location with a different agent.

This agent is absolutely brilliant. 
Attentive, professional, and always available. 
Received an extremely personal service. 
H is an asset to Quay Property. 
Thanks for all your efforts.

First time renting property in UK and fortunately I came across them. Dealt with some other agents as well, however, they are in best-in-class right from the beginning. They go an extra mile to facilitate you. Special thanks to Huzaifa for giving me a personalized service. Definitely recommended.

Been using for many years and would highly recommend. Trust worthy and professional.

Have been dealing with H, who has tirelessly worked to get our flat marketed for rental. Managed to get it rented out quickly at a very good price - we are very happy.
H has been very honest and helpful with a lot of suggestions about the property itself and property market in the area. Has definitely helped us avoid some painful mistakes.

Having spent more time with Quay Properties over the past 6 months, service continues to be good and Amy has also been helping with the two flats rented out. She has been very prompt to response and has been very helpful and flexible in trying to get things done to our hectic schedule. Very happy and has definitely taken a lot of the hassle of having two flats being managed in a different location from where I live. Good job!

I continue to be very impressed and pleased by the helpfulness and flexibility of the Quay Property.

Really helpful throughout the buying process, and can't fault their support in tricky situations. Friendly from start to finish!

I have been dealing with H from Quay Property Letting Agents as a buyer of a flat in Salford Quays for which he has subsequently, at short notice, secured a suitable tenant.  H has always acted with professionalism and his knowledge of the buyer and rental market in the area is impressive. My communications have been dealt with promptly and honestly throughout.  I have no hesitation in recommending Quay Property and will certainly be returning again for their services if the need arises.

I used Quay Property for buying an apartment and i found them excellent. Sara was professional, helpful and honest, something which i appreciated a lot. I wouldn't hesitate to use them again.

I own an apartment in City Lofts which Quay Property have marketed and let for me over the last three years.  As a landlord they have been excellent to deal with and I have the impression that they are equally good for the tenant.  A really professional and personal team, very efficient, very quick to respond, good value and accurate with what they do.  I thoroughly recommend them.

Used Quay Properties for the first time to find a tenant for our apartment in Salford Quays. They were incredibly helpful and professional, probably the best letting agent I've dealt with over the years. Would definitely recommend them.

Have been dealing with H, who has tirelessly worked to get our flat marketed for rental. Managed to get it rented out quickly at a very good price - we are very happy.
H has been very honest and helpful with a lot of suggestions about the property itself and property market in the area. Has definitely helped us avoid some painful mistakes.
Would definitely recommend Quay Properties and H in particular (didnt really deal with anyone else!).

The service provided by Quay Property and especially H was absolutely brilliant. We arranged a viewing on a Saturday morning and I signed my new tenancy just 4 days later!!! He didn't try to "sale" or convince me to rent the property but explained all the benefits and gave me some time to sleep on it to make sure I am happy with my choice. Also, H was always very responsive to my emails, calls and messages. 

The whole process was easy and very quick (application, reference checks and signing of the contract was all carried out online). Yes, their fees aren't the lowest in Manchester but you get the level of service you pay for. I guess honesty and professionalism go a long way these days. 

Thank you again H, and keep up the good work!!!

I used Quay Property Estate Agents for the marketing and sale of my apartment in Salford Quays last year. The property was sold within only 2 weeks of marketing and at the full asking price; I couldn't have asked for a better service!  My dealings with Sara in particular were excellent. Her energy and enthusiasm definitely helped secure a handful of viewings, offers and ultimately a sale, all within a very short timeframe. The whole sale process was a pleasure as Sara always kept me up to date with developments without me having to chase.  I would thoroughly recommend using Quay Property Estate Agents for your own sale or letting requirements; you won't be disappointed.

I contacted H as had seen a few properties that Quay Properties had advertised on-line. From my first contact, H was professional, knowledgable, and helpful, with good communication throughout the process. H had suggested a higher marketing price than another well established agent. I was slighly sceptical to start that this was a way of winning my business. However a conversation with H gave me confidence that he understood the market well, and could achieve the price he had stated. The property was sold at the marketed price, well above what another agent had suggested. H's communication with me and the buyer was good and helpful throughout. I have no hesitation in recommended H.

Quay properties did a great job for me as a managing agent. Sara provided support and advice when I was getting my place ready for rent and found me suitable and agreeable tenants. She and her staff managed the property better than I would have myself, as if it was their own! 
I would highly recommend this agency for value for money, friendly service, managing the property once let and for finding the right tenants.

I have used Quay Property both for sale of my own property and to rent another. I got a better than market price and a rapid sale for my sale thanks to Sara’s and H’s expertise, and was really impressed as I had negative experiences with other agents on the quays. 
The renting and viewing process was so easy and I got to move in really quickly- the paperwork was all done electronically which was perfect for me. Moving out process was straightforward too.
I can not recommend Quay property strongly enough.

When we moved to Manchester from overseas a couple of years ago, we didn't think the real estate person (Sara) FaceTiming to show us a property would also be the person who would help us to buy where we were renting. Sara and H helped to push through our sale, navigate the nuances of a British home purchase, kept us informed (they were on the ball) and made it a much simpler experience than any of the agents we had tried to work with previously to put offers on alternate properties (renting and buying). I'd thoroughly recommend Quay Properties and the team there for either renting our buying, as both have been great experiences for us, where we felt that we were being taken care of and treated really well.

Extremely pleased with the professional and helpful service provided by Quay property. Our contact person, H,  has been very attentive and prompt to respond to all of our queries/issues. Many thanks H for all your help and we highly recommend Quay property!

All forms are online easy to complete and quality service. Highly recommend

Just let my flat with this estate agent and they did a great job and got a tenant in within ten days.

When we visited the flat we were told they will first clean the flat and fix the light bulbs, one broken chair, blackouts,clean the carpets and the sofa that were quite dirty, There was a leak of water in the kitchen that did not allowed us to cook during two weeks. the flat had quite old some stuff that smell and were dirty, some we have put it in the bin some we bough new. 
We call them serveral times to come and see what was not working and all the other claims, we were emailed saying that washout reponsabiity to check what wasn't working or cleaned properly.

Not recommended at all.

Very impressed with the quality of service provided. Any queries I've had with the property I am renting have been handled straight away. I would highly recommend Quay property

H from Quay Property Letting Agents,  has been reliable and professional agent, handled the transaction and sorted out the paperwork. Really impressed with his ability and passion for is work. I strongly recommend this agent.

Quay Property are the best property letting agent in Manchester. They consistently find me the right tenant for the right property.

They are easy to deal with, highly professional, communicate effectively and are always happy to help or provide advice.

They sit head and shoulders above the rest of the pack. They genuinely care about providing a top class service...and it shows.

Such a refreshing change to have an estate agent that you honestly believe is acting in your best interest and always available when needed for unbiased and professional advice, even when there are hiccups that you believe are terminal to your sale! "H" in particular was always on hand for advice and worked tirelessly to ensure my sale went through with the minimum of stress. Thanks to all at Quay Property.

I had the great advantage of using the services of Quay Property both to rent out and then to sell a 2 bed property in Manchester.  in particular, Sara Huck demonstrated consummate skills of professionalism and customer care, which made the complex process operate like clockwork !

I am delighted to recommend Quay for any and all property transactions.

Quay property have proven a God-send, when it comes to my buy-to-let property in Manchester city centre. They found me a tenant the same day I instructed them, who moved in the following week. They are professional, communicative, efficient and results-driven. I wouldn't hesitate to recommend them to any landlord looking for property management.

since early 2016 i used the services of quay property to purchase a two bedroom flat and eventually manage it , quay property have performed really well during the purchase and the management of the property ,they were very professional and attended to my inquiries quickly without delays.they handled the relation between the owner ,landlord and tenant in very efficient manner ,all maintenance ,legal,banking work was handled efficiently and professionally .

Quay properties offer a professional, results driven service. As a first time landlord, Sara was a pleasure to work with and made the process of renting my house out stress free. I would recommend her to anyone.

Sara and H are truly professional and proactive. I have dealt with many estate agents none of whom put the effort and commitment in like Quay properties. They found me a serious buyer very quickly and handled everything with extreme professionalism.
I definitely recommend them.

Great service. One of the best letting agents I have had to deal with. Efficient, easy to get ahold of and reliable. I would use them again as a landlord or tenant.

Sara and H sold my flat in Merchants Quay for a record price for the street. Quickly found a buyer and dealt swiftly with any issues. Would recommend for buying and selling property in Salford Quays.

Quay Property - Salford

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