Rose, the lettings negotiator has been brilliant. We lost the first house we wanted, and she pulled out all the stops to make sure we got something else suitable in the area.
I messaged Frost's about a property for sale and their agent James called me straight back on the phone.
He was really professional and courteous, and told me a lot of information about the property which I didn't know previously.
I am still looking in Harpenden and this experience means I will check their website before other agents because I know they have great customer service skills.
Thank you James and thank you Frosts
my experience with this company is very disappointing, my wife and i like a property and we schedule a visit, when we arrived at the place it was not the property we had been interested in, so far so good, we think it was just a inconvenience but no. we called the agency and they told us that the property was no longer available, please do it more clearly. I don't recommend it to anyone.
Matt took the time to give some very useful advice on home improvements vs moving.
From the initial valuation to the eventual exchange of contracts Frosts have been superb.They kept us informed every step of the way and made the selling of our property pain free- even during a pandemic. I would highly recommend this estate agents.
Extremely happy with the service I have received from Frosts, namely Rose Johnson. She was extremely personable and a pleasure to deal with from our first viewing together. She understood the sensitivity of the situation I was in and made a kind effort to help me find the right property for myself and my daughters. Would highly recommend Frosts, a great team.
John was accommodating and professional through out all my visits. Once an offer had been accepted Trudie was always on hand to answer my questions and kept me regularly updated through the process. Highly recommend!
In general i have been very happy with the level of service provided by frost. A special mention to John who put in a mountain of work to achieve the my sale and purchase. Also Trudie who has pushed through both completions of which nothing was to much to ask. She went above and beyond what was necessary to facilitate the win/win for all parties.