The service we are receiving from Sarah Mains Residential is second to none. We were a few weeks from completion and our buyer lost his buyer! Megan @ Sarah Mains was so pro active and positive and had appointments for viewers through the door in a matter of hours and an offer was accepted within 3 days of being back up! Megan is in touch on a regular basis and the attention we get gives us the confidence and the reassurance we chose the right Estate Agency for the job.
We sold 2 properties through Sarah Mains - Fine and Country. Viewings were arranged quickly and efficiently and both properties sold within a week. Susan Richards kept us updated throughout the initial process. Michelle Mutch then took over the sales processing. She was in regular contact with ourselves and solicitors. We never had to chase her for information and was very proactive in her approach and very well informed. Great service from beginning to end. Would definitely recommend.
Horrible people working at their Gateshead office. I am not sure if their rudeness is directed to tenants generally, which seems to be case if you look at other feedback (completely negative!), or if they are specifically targeting people from a certain gender, class, nationality or race background. Just horrible. Avoid like the plague
Sarah Mains Low Fell charged 60% of rent admin fee and despite this, they forgot to verify when the previous tenant was moving out so 6 hours before moving in, we were informed the move could not take place and had to be rearranged.
Upon discussion with the landlord, they told us they had ALWAYS knew the previous tenant intended to move out the day after we were getting keys, indicating that Sarah Mains did not even verify details with the landlord.
On move-in day, no final inspection had took place so we are hoovering, cleaning out appliances and performing tasks that other well renowned estate agents (e.g. Belle Vue Estates) ensure the previous tenant has performed before move-out.
Poor communication that has cost us dearly in re-arranging moving vans and hired help. To conclude, especially as we have had no response to our complaint letter, Sarah Mains do not rate well with us for communication and organisation.
Our experience with Sarah Mains was amazing. They were all very helpful and supportive. Michelle was extremely knowledgeable with the whole process and made it bearable. I would definitely recommend Sarah Mains to anybody looking to buy or sell a home.
Fantastic service from the Team in Whickham - from my first viewing and negotiating a price to Michelle Who kept me updated and informed every step of the buying process
Would highly recommend