Great service from the valuation to the sale of the property. We have been kept updated with everything that is happening. We can't fault Sarah Mains staff...super service given*****... Read more
Seller
3rd Oct 2024 (15 weeks ago)
Valuation was done by very nice lady who was very knowledgeable. House went on the market and was under offer 5 days later. Currently sold subject to contract. ... Read more
Seller
25th May 2023 (1 year ago)
I was delighted with the quality of service. The staff were very professional and gave me confidence in the sale of my home. I would recommend them without hesitation .A five to six star organisation.... Read more
Seller
30th Jan 2023 (1 year ago)
My experience with this company could have been a lot better. I also think their introductions should have been much more than actually came to see the property.
I also think they could reduce their fees to a
Level that is more befitting their laclustre performance.... Read more
Seller
24th Dec 2020 (4 years ago)
Horrible people working at their Gateshead office. I am not sure if their rudeness is directed to tenants generally, which seems to be case if you look at other feedback (completely negative!), or if they are specifically targeting people from a certain gender, class, nationality or race background. Just horrible. Avoid like the plague... Read more
Tenant
12th Jul 2019 (5 years ago)
Sarah Mains Low Fell charged 60% of rent admin fee and despite this, they forgot to verify when the previous tenant was moving out so 6 hours before moving in, we were informed the move could not take place and had to be rearranged.
Upon discussion with the landlord, they told us they had ALWAYS knew the previous tenant intended to move out the day after we were getting keys, indicating that Sarah Mains did not even verify details with the landlord.
On move-in day, no final inspection had took place so we are hoovering, cleaning out appliances and performing tasks that other well renowned estate agents (e.g. Belle Vue Estates) ensure the previous tenant has performed before move-out.
Poor communication that has cost us dearly in re-arranging moving vans and hired help. To conclude, especially as we have had no response to our complaint letter, Sarah Mains do not rate well with us for communication and organisation.... Read more
Tenant
12th Mar 2019 (5 years ago)