Whilst renting, Brooks were constantly difficult throughout the whole process. They were difficult to get hold of, slow to come back with any real answers, didn't seem to know a lot of basic information, and on a lot of instances were quite rude. They let our landlord illegally send people into the property with less than 24 hours notice, and when we reported this, they did nothing about it. Our check out report wasn't filed until weeks after we moved out, and they tried to take money for things that just weren't true. Unprofessional and incompetent - I wouldn't touch them again with a barge pole. Avoid at all costs.
26 weeks ago