G Bales
Much recommended! Shaz was helpful, proactive, and cooperative. Everything proceeded without a hitch.... Read more
16th Oct 2024 (18 weeks ago)
Luke
Incredibly helpful. Efficient. Considerate. Personable staff taking genuine care.... Read more
15th Oct 2024 (18 weeks ago)
I choose a small independent company because I wanted a sense of calm as I start this process.
Communication has been prompt, speedy in application whilst being polite and respectful.
I am feeling calm.... Read more
Seller
15th Oct 2024 (18 weeks ago)
F Garrard
The team at Brooks, in particular Holly and Jade, have been fantastic! I am a tenant in London for the first time and the process of moving here was made much easier by their helpfulness and patience.... Read more
Tenant
14th Oct 2024 (18 weeks ago)
N Connell
Shaz was brilliant from start to finish.
He always kept me in the loop and helped to push things along as much as he could.
Even after I completed and moved in, he has been very helpful.
Thanks so much Shaz ??... Read more
Buyer
1st Oct 2024 (20 weeks ago)
L M
Never did I think I would find myself inclined to write a positive review for an estate agent but Brooks were really fantastic to deal with throughout our recent remove. We ended up both buying and selling through Brooks and Ben and the team were great to deal with throughout - always happy to get involved and encourage solicitors to move the process along when things dragged on for longer than necessary.
Would recommend to anyone looking to sell their property in the local area.... Read more
Seller
30th Sep 2024 (20 weeks ago)
Brooke
I can highly recommend Brooks and in particular Ben. We where both involved in a chain and I can honestly say, it was a joy. Smooth communications all the way through and all clients where over the moon. Ben is your go to agent if your looking to buy and sell in the SW16 area.... Read more
Seller
27th Sep 2024 (20 weeks ago)
S x
Jade and Holly were amazing.
In particular, I had a lot of dealings with Holly. Holly went above and beyond for us to help us find our first London flat. Her advice and patience really made this process way less stressful. She couldn't have been more accommodating.
I would really recommend Brooks Estate Agents as they were all a pleasure to work with.... Read more
Tenant
25th Sep 2024 (21 weeks ago)
I Newman
Jade and Holly have been great agents to work with over the last year. They were easy to get in contact with, helped us with any issues that arose, and were super friendly. I would recommend them to anyone.... Read more
25th Sep 2024 (21 weeks ago)
P F
Holly and Jade were super helpful when dealing with our first move! Really recommend... Read more
17th Sep 2024 (22 weeks ago)
A Pearce
Had a really smooth and lovely rental process with Holly and Jade. They were both very efficient, friendly and communicative throughout. Natalie and Aggie in the management team have also been very organised and helpful in sorting out fixes for issues. Thank you so much.... Read more
Tenant
4th Sep 2024 (24 weeks ago)
S Cooke
Really grateful to Jada and Holly from Brooks who went out of their way to support the family I helped to relocate through finding a rental property. They were so easy to communicate with and highly professional throughout. Thank you! Looking forward to working with you again.... Read more
22nd Aug 2024 (26 weeks ago)
G KH
I recently rented my flat with Brooks and I couldn’t be any happier with the service they offered. Jade and Holly were incredibly friendly and responsive, and they made the whole process stress free from start to end. Going with a smaller, local estate agent is definitely the best option!... Read more
Landlord
21st Aug 2024 (5 mo. ago)
S Grimshaw
Jade and Holly were great in helping us find and secure a flat to rent. They were extremely friendly and efficient. We could not have asked for more - would definitely recommend!... Read more
Tenant
21st Aug 2024 (5 mo. ago)
A Ross
I have used Brooks a couple of times to let a flat. I have received excellent service both times from Jade and Holly. They are friendly and efficient and have found me great tenants both times. I would definitely recommend Brooks - they are a pleasure to deal with.... Read more
Landlord
12th Aug 2024 (6 mo. ago)
D Fieller
Really pleased we chose Brooks as our letting and management agents as we rented out our home for several years. Jade and Holly have supported us throughout the process ensuring we met all the retirements and then gave sound advice on the pricing and marketing. It went within a day of being advertised for the price we wanted. Very impressed with the personal touch backed up by sound professionalism. We highly recommend them.... Read more
Landlord
10th Aug 2024 (6 mo. ago)
T Griffiths
The agency have been great with helping us find our perfect flat! They’re always there to answer any questions or concerns, would highly recommend. Big thank you especially to Holly who has helped us with so much :)... Read more
10th Aug 2024 (6 mo. ago)
M Prince
I used Brooks for the first time having been a longtime customer of another estate agent within the area. Their service is, helpful, reliable, professional and cost effective. Ben, Holly, Jade and the entire team are fantastic and super helpful. They have provided us excellent service and their communication is second to none. Will be using them again and will definitely recommend them.... Read more
Y Nazareth
We have been using Brooks Estate Agents for many years because their service is friendly, professional and efficient. We have bought and sold through them as well as using their services to find tenants for our rental property. Holly and Jade always take the headache out of what can be a stressful project. We highly recommend the team at Brooks. This is how customer service should be!... Read more
Seller
7th Aug 2024 (6 mo. ago)
C Wood
Excellent agency, staff are so personable and helpful. They truly care, a rarity to find with London estate agents. Highly highly recommend.... Read more
D Barnes
Jade and Holly were fabulous!!!
Holly was really helpful in the lead-up to deciding which service I go for. As a first time landlord, she was really patient with me and gave me advice that genuinely was in my best interest.
They were really quick with the marketing and then helpful with a tenant fall-through and within a few days had another new tenant lined up for me!
Can't recommend them enough.
Brooks as a whole is a fantastic company and everyone who works there is knowledgeable, friendly and helpful.... Read more
Landlord
6th Aug 2024 (6 mo. ago)
D Biley
Highly recommend. If you want an agent that listens to your needs and requirements then Brooks do this. They work for and with you to get the best results.... Read more
S pumisacho
My husband and I are really happy with the service provided by Brooks Estate Agents. Specially, we are glad to have Holly Naegeli assisting us during the renting process.
They have been so helpful for us.
I strongly recommend to rent anything you may looking for with this Agents. You will not be disappointed!
Thank you!... Read more
Tenant
6th Aug 2024 (6 mo. ago)
J Heredia
My wife and I were looking for a flat/house and we decided to go with Brook Agent. They have been really good, patient and quick dealing with our needing.
We are really happy because they helped us even to encourage us to see a flat that we did not noticed It was that good (and the Landlord is so lovely). We are now ready to be a family as we found a place on time for my nearly baby.
We really appreciate the help of Holly Naegeli, the Senior Lettings Negotiator. She has been awesome guiding us to have this flat.
Thank you very much!!... Read more
Tenant
6th Aug 2024 (6 mo. ago)
K Soutter
I recently let my property out with Brooks and would strongly recommend them. A special thanks to Jade and Holly who were attentive and efficient from start to finish. As a landlord renting out my home, it was important for me to feel heard with what I wanted for my property and Jade and Holly understood the assignment and delivered.... Read more
Landlord
6th Aug 2024 (6 mo. ago)
B Syrett
Jade and Holly were amazing throughout our experience with Brooks Estate Agents. Both of them were so friendly and helpful. Couldn't have asked for a better service. Strongly recommend.... Read more
22nd Jul 2024 (6 mo. ago)
P Bassett
We have had a great experience with Brooks Estate Agents. Easiest the best experience we have had whilst living in London the past 5 years.
Their service was excellent, they found us the perfect flat and made the whole renting process exceptionally easy, especially whilst we were abroad.
A special thanks to Holly and Jade who were fantastic and so friendly. Shows how great a local independent business is!... Read more
Tenant
8th Jul 2024 (7 mo. ago)
H Mackay
Currently renting a place with Brooks, and was looked after by Holly Naegeli who couldn't have been more helpful and efficient. We love the place, and are very happy with how responsive the team are to any emails or queries we have had so far. Additionally we have been very impressed with Aggie and the property management team, who have also been very responsive. Our experience with Brooks has been nothing but positive!... Read more
Tenant
2nd Jul 2024 (7 mo. ago)
Katie
Excellent service when moving into new place. Haven’t yet needed them re anything maintenance wise etc., but service so far has been brilliant.... Read more
Tenant
26th Jun 2024 (7 mo. ago)
O Tunmore
Cannot recommend Brooks enough. They've provided the best service I've experienced so far in London (and we all know how tough the market can be at times!) and they helped provide expert negotiations, prompt turnarounds and alway as a very friendly experience.
Thanks especially to Holly/Jade for their work!... Read more
29th May 2024 (8 mo. ago)
Matt
My partner and I rented a property managed by Brooks. Our experience with Brooks was positive- they were professional, courteous and responsive in all our interactions. When any issues occurred in relation to flat maintenance (as they do), Brooks were efficient and communicated clearly, which was much appreciated. In particular, I would like to thank Aggie, Holly and Robert who were a pleasure to deal with throughout our stay.... Read more
Tenant
17th May 2024 (9 mo. ago)
A Nambiar
I was on a time crunch trying to find a flat, and Brooks Estate Agents delivered! Jade responded immediately and booked viewings quickly. Holly showed me around and was very knowledgeable about the flats and the area. I viewed many flats with different companies, but Brooks stood out with their helpful answers and fair rent prices. Highly recommend Brooks for their excellent service.... Read more
Tenant
15th May 2024 (9 mo. ago)
H Dencker
The Brooks team (special mention to Jade and Holly) have been a huge source of knowledge and support in Streatham over the years. Having dealt with other agents, I have a good idea of what’s out there and they have been invaluable to me. I always speak to the same people rather than countless new faceless members of staff; they have gone out of their way to advise me and always been extremely fair in their charges. They are personable and approachable, always more than pleasant to deal with. I would never hesitate to recommend them.... Read more
13th May 2024 (9 mo. ago)
E Ltd
Having worked with Natalie and her team for a number of years, her professionalism and dedication to the job in hand is second to none. With an approachable, can do attitude, she is always willing to assist wherever she can.... Read more
10th May 2024 (9 mo. ago)
I McGrath-Clarke
Thanks to holly me and my partner were able to find our perfect flat, the process was so simple and easy and we had great communication with holly, I used to dislike agencies but brooks put my hope back into the market again many thanks!!... Read more
Tenant
8th May 2024 (9 mo. ago)
D Cozens
I purchased my property in Clapham from Brooks back in 2012 and they have provided property management services since then. I have been very happy with the service over the years and feel reassured knowing that they will look after it for me.
My main points of contact have been Aggie and Natalie who have both provided excellent service. They are very responsive whenever there is an issue and proactive in keeping me updated. I look forward to working with them over many years to come!... Read more
Landlord
7th May 2024 (9 mo. ago)
E Lynch
Exceptional service from Brooks Estate Agents. I have had the pleasure of dealing mainly with Holly Naegeli and Natalie Jacobs, who have both been incredibly helpful, kind, and efficient, but the whole team is always very pleasant. Any request we made, including those outside of the ordinary, was handled with understanding and with a view to doing as much as they could to help.... Read more
M Palacios
I had a great experience with Brooks Estate Agents when looking for a property to rent. Holly in particular was fantastic, taking the time to show me. She was so patient and helped me with the whole process of the paperwork, as well as answering any questions and providing me with all the information needed. I am really grateful to her for her help.... Read more
Tenant
1st May 2024 (9 mo. ago)
S Charlesworth
Our relationship with Brooks is great. Clear communication, and great partnership.... Read more
29th Apr 2024 (9 mo. ago)
E Reid
We have had a very good experience with Brooks Estate Agents so far. They have responded to our issues promptly and there is always an open line of communication.... Read more
29th Apr 2024 (9 mo. ago)
J McDougall
I currently rent a flat with Brooks and I have found them to be the ideal letting agency. They have a small and friendly team who are always happy to help and take an interest in you. Aggie is my main point of contact and she has always been very quick to respond whenever an issue in the flat has needed to be addressed. She is very friendly and courteous as well. I have now just purchased a flat through Brooks and they made that process as stress-free as possible. Communication was quick and easy from viewing right up to exchange. Thank you also to Robert for making this purchase smooth and successful. I would definitely recommend Brooks to anyone renting or buying/selling. They are much nicer to deal with than any of the major property agencies.... Read more
Seller
27th Apr 2024 (9 mo. ago)
J V
We have received exceptional service from Brooks Estate Agents in helping us find our new home. Special mention to Ms Holly Naegeli, who paid close attention to our needs, updated us promptly, and made the process seamless. Highly recommended for their professionalism and care.... Read more
27th Apr 2024 (9 mo. ago)
A evans
I would like to say that Natalie is a wonderful person. Always very helpful and generally goes the extra mile to make your job more easy.
From the moment I started to work for Brookes estate agents she helped me settle in and feel very comfortable with whatever tasks would come up. She really is an asset to the company.... Read more
25th Apr 2024 (9 mo. ago)
L Ratkoceri
Holly and Jade are really polite and very helpful Excellent estate agency Brooks... Read more
25th Apr 2024 (9 mo. ago)
V (VitaniLionessXO)
Natalie Jacobs has been my property manager for almost 4 years and I can't express how attentive, kind and efficient she is at her job! Whenever I have had an issue at the property no matter how big or small she makes sure it's taken care of straight away. She's always got the answers to my questions and makes sure she provides the best professional opinions and information. If it wasn't for Natalie I'd probably had been homeless with a new born she honestly goes the full length to care for her clients and its been an absolute pleasure to have her take care of us and the property!... Read more
Tenant
25th Apr 2024 (9 mo. ago)
I Orchison
Natalie has always been very professional kind and very helpful
Ian A1 Electricians Ltd... Read more
25th Apr 2024 (9 mo. ago)
D Neves
So professional and efficient as usual.
Really happy to work with Natalie over the years... Read more
25th Apr 2024 (9 mo. ago)
T evan-cook
Always a great sevice from the team at Brooks, Jade is incredibly helpful and knowledgeable. Simply the best estate agents in South London !... Read more
24th Apr 2024 (9 mo. ago)
T Dana
Our experience with Brooks Estate Agents has been excellent. Holly guided us through the property viewing process with professionalism and prompt communication. She ensured a seamless transition into our new flat by addressing all our concerns promptly.
Natalie's assistance post-move-in was equally impressive. She promptly resolved any issues we encountered in the flat, demonstrating efficiency and dedication to customer satisfaction.
Brooks Estate Agents provided exceptional service, making our move-in experience hassle-free. Highly recommended.... Read more
Tenant
24th Apr 2024 (9 mo. ago)
V Cunliffe
I've rented my one bedroom flat via Brooks for the last 7 years. They are efficient, pleasant to deal with and personable. They understand my objectives and have worked with me to ensure that I have long term tenants. They understand what I am looking for in a tenant and are supportive in my managing the rental myself. I wouldn't hesitate in recommending them to anyone who is looking to rent out a property in the area.... Read more
Landlord
23rd Apr 2024 (9 mo. ago)
A Sabherwal
Have worked with Brooks for a long time (around 9 years) and have handled a number of BTLs for us and always found them to be great and easy to deal
The directors are always willing to talk to us on advice or support we require
Highly recommended... Read more
Landlord
23rd Apr 2024 (9 mo. ago)
O O
I have a number of properties that I have rented out for many years. Natalie Jacob’s at Brooks managers one of my properties, Natalie is excellent at managing all my maintenance issues and ensuring my tenants are happy. I highly recommend Natalie at Brooks for property management. Brooks have also been excellent at ensuring my property always has quality tenants that pay on time.... Read more
Landlord
23rd Apr 2024 (9 mo. ago)
P Pavlou
I have been using Brooks Estate agents for many years as a Landlord.
The service they have is always professional.
Holly and Jade have always introduced me good tenants.... Read more
Landlord
23rd Apr 2024 (9 mo. ago)
L nodet
Super efficient and profesional staff. Thank you Jade and Holly for all your help finding a tenant for my flat so quickly. I can only highly recommend Brooks Estate agents for purchasing and renting your property. Thanks. Again.... Read more
Landlord
23rd Apr 2024 (9 mo. ago)
J Cownley
A great Estate Agents in Stratham who are professional and quick to respond. I’ve used them for my rental property for 3 years and they completed my house sale too.... Read more
Seller
22nd Apr 2024 (9 mo. ago)
J Dray
Brooks estate agents have always been very professional, helpful and reliable when dealing with our property in Streatham I wouldn’t hesitate in recommending them... Read more
22nd Apr 2024 (9 mo. ago)
G smyth
Jade and Holly at Brooks Streatham have been fantastic. Very efficient and great communication.... Read more
22nd Apr 2024 (9 mo. ago)
N Moreira
My experience with Brooks has been exceptional. I’ve lived at one of thier properties for 4 years and have no complaints, Holly Naegeli is very responsive and attentive and all the Brooks team.
Highly recommend!
Manuel Moreira
Matilde Malagutti... Read more
Tenant
19th Apr 2024 (9 mo. ago)
C Abbate
Brooks Estate Agents Streatham are very professional and helpful, last year while looking in the area they helped a lot , especially Ms Holly Naegeli who was professional and friendly while showing around various properties...... Read more
19th Apr 2024 (9 mo. ago)
I Zanon
I'm very happy with the service. Jade and Holly amazing and helped a lot making the move very easy.... Read more
18th Apr 2024 (9 mo. ago)
T Washburn
Had an absolutely amazing experience with Brooks Estate Agents. I was lucky enough to work with Holly who was very informative of the flat I was viewing. Once I proceeded to go ahead with renting I was in touch with both Holly and Jade who were extremely helpful and fast tracked my paperwork to get me in before my old tenancy was up. Cannot recommend them enough!... Read more
Tenant
17th Apr 2024 (9 mo. ago)
S Harding
Outstanding customer service a pleasure working with Natalie and the team
Highly recommended... Read more
16th Apr 2024 (10 mo. ago)
M harris
Brilliant service from start to finish from Brooks, Holly Naegeli was great in helping us turn around an offer and get into a property in such a quick turn around and was super helpful throughout the whole viewing experience. Would definitely recommend working or trying to find a property with Brooks.... Read more
15th Apr 2024 (10 mo. ago)
A Yeliseiev
Everyone at Brooks Estate Agent services, particularly Natalie, was incredibly helpful, easy to communicate with, and highly efficient. When we were looking to rent, Natalie provided exceptional assistance and understanding. Thanks to her, our move was quick and smooth. Working with Natalie was a pleasure.... Read more
Tenant
15th Apr 2024 (10 mo. ago)
I Campbell
A Hidden Gem
I’ve had dealings with Brooks Estate Agents since 2010. I decided that in 2017 I would place our Streatham Properties with them for Lettings and Management Services. I believe we have found a rare gem with Natalie Jacobs heading up the lettings management. Great service with excellent communication. Nothing has ever been too much trouble, has always exceeded my expectations and quite prepared to get the extra mile, a rare commodity in business these days.... Read more
Landlord
15th Apr 2024 (10 mo. ago)
J 71
In my dealings with Natalie I have found her to always be professional and polite with clear and helpful communication skills. Highly recommend.... Read more
15th Apr 2024 (10 mo. ago)
S Sotiega
Brooks Estate Agents have been brilliant over the years as our property managers and Natalie Jacobs in particular has always been so helpful and quick, and handled every request or query so efficiently. She, along with everyone at Brooks Estate Agents, have looked after us so well and we couldn't be any happier.... Read more
Tenant
15th Apr 2024 (10 mo. ago)
P Melling
Brooks marketed and completed the original lease (and renewal) formalities on the property my partner and I currently rent as our home in Streatham Hill. As a firm, I consider them to be extremely professional and the individual staff members who I dealt with mainly (Holly, Jade and Natalie) were very personable and efficient.... Read more
Tenant
12th Apr 2024 (10 mo. ago)
H Knight
The best estate agents in Streatham and the surrounding area. Realistic on price, diligent in keeping clients informed on updates, flexible when required and reliable and honest employees. I wouldn’t hesitate to recommend them and will continue to use them as my first choice for lettings and sales in the area.... Read more
11th Apr 2024 (10 mo. ago)
S Blakely
The whole team of Brooks are the gold standard in respectful, helpful, courteous, and understanding agency. On this occasion I dealt with Jade and Holly, as well as Robert and Ben. They were all professional and helpful, and Jade and Holly were both proactive and accommodating in progressing and concluding everything. Would highly recommend if selling, letting, or renting.... Read more
11th Apr 2024 (10 mo. ago)
M Peralta
Brooks Estate Agent kept our attention from the first moment. We were on the process of hunting a house for rent, completely tired and frustrated of spending time in other Estate agents without answers.
Since we met Brooks we felt confidence in renting with them.
The renting process was smoothly without difficulty.
All the team is very professional, kind, always with a prompt response to our requests.
In our case, our closest contact was with Holly. We really appreciated the way she conducted the process. Her honesty, kindness and professionalism goes beyond and make us feel confident. We do not hesitate in contact her in first place when we have questions about the house.
In summary, if you are planning to rent or buy a house in Streatham area, do not hesitate in contact Brooks!... Read more
Tenant
9th Apr 2024 (10 mo. ago)
G Vivo
Me and my girlfriend were looking for a nice 1 bed.flat ,once we found it we took appointment with Holly and she made us the process to apply very easy.
She was very helpful and clear explaining us all the information.
We are very grateful to Holly and all Brooks Estate s team... Read more
Tenant
9th Apr 2024 (10 mo. ago)
Y N
Fantastic service from Brooks throughout the entire buying process. Specifically to Shaz who went above and beyond, and was very attentive and supportive, especially when it came to solving any issues. Super grateful and would definitely recommend!... Read more
Buyer
8th Apr 2024 (10 mo. ago)
I Ozola
Amazing experience dealing with Brooks!! Holly was great and so helpful throughout the whole process of finding a flat to rent. From quick replies to all the questions and a lovely viewing experience to finally signing the contract. Would definitely recommend!!... Read more
Tenant
3rd Apr 2024 (10 mo. ago)
R P
My interactions with Natalie Jacobs at Brooks Estate Agents were characterized by her courteous, professional demeanor and responsiveness to all inquiries. Based on my experience, I confidently recommend Brooks Estate Agents for property sales or rentals. They consistently deliver exceptional service, ensuring clients receive value for their money. Among their team, Natalie stood out as a reliable point of contact, contributing to my overall satisfaction with their services.
Max... Read more
29th Mar 2024 (10 mo. ago)
K Xxxx
Holly was amazing, so helpful, made the process so easy.... Read more
28th Mar 2024 (10 mo. ago)
F ibrahim
Brooks came highly recommended and I have to say from the word go they have been brilliant. They advised what we needed to do to achieve the best price in the market which we did and they delivered. We will defiantly be using Brooks again. Thank you for your professionalism, Jade, Holly, Robert... Read more
Seller
27th Mar 2024 (10 mo. ago)
L Huser
I have been using Brooks for several years as a property owner and have always had a very professional service from them. They respond quickly to any communications and resolve any issues that arise from letting out property.
Holly Neiglie and the whole team are a pleasure to work with.... Read more
Landlord
26th Mar 2024 (10 mo. ago)
G Petrie
Aggie from Brooks Estate Agents is always very professional and her customer service is outstanding... Read more
26th Mar 2024 (10 mo. ago)
S Sayre
Exceptional Service from Brooks Estate Agency
I had the pleasure of dealing with Holly from Brooks Estate Agency and I must say her service was outstanding. She was incredibly prompt in her responses, no matter the time or day, which was greatly appreciated. Her resourcefulness and flexibility were also commendable. She was able to provide valuable insights and adapt quickly to any changes, making the whole process smooth and stress-free.I couldn't be more satisfied with my experience. I would highly recommend Holly and the Brooks Estate Agency for their professionalism and top-notch service.... Read more
21st Mar 2024 (10 mo. ago)
M Reid
When I was on the hunt for a studio flat, Brooks Estate Agents were by far the most helpful and attentive estate agents I dealt with. Complete transparency from start to finish and I felt completed supported throughout the process. They're also an extremely lovely team, which is a nice bonus!!
Thank you guys!!!!... Read more
19th Mar 2024 (10 mo. ago)
A Dowdeswell
The team supported us throughout the sale process of our property. Shaz was always at the end of the line, keeping the sale moving and ensuring we got it over the line. Thank you to all of the Brooks team... Read more
Seller
18th Mar 2024 (10 mo. ago)
J Sykes
Natalie has always been really helpful in assisting us get any issues sorted really quickly in a friendly and professional manner. Great experiences!... Read more
18th Mar 2024 (10 mo. ago)
F O'Donnell
Brooks Estate Agents have been managing my flat in Streatham for the past couple of years. The team is an absolute pleasure to work with, providing excellent communication and speedy responses to inquiries. Jade and Holly have gone above and beyond; knowing they are overseeing everything takes such a weight off my mind. If you want a worry-free rental experience, they are the team for you.... Read more
Landlord
18th Mar 2024 (10 mo. ago)
J spicer
Natalie Jacobs is a very helpful, friendly and professional young lady. In her role as my Property Manager at Brooks Letting Agency over the years, she has always gone out of her way to provide a helpful and supportive service
especially in times of difficulty. She's quick to ensure any essential work required within the property is quickly and efficiently carried out, whilst keeping me well informed at all times. I couldn't ask for a more personable and professional manager for my property than Natalie.... Read more
Landlord
17th Mar 2024 (10 mo. ago)
J Ferreira
Por supuesto, aquí tienes la traducción al inglés:
My experience with Brooks Estates Agents has been exceptional, and much of it is thanks to the incredible attention and professionalism of Holly Naegeli. From the moment I contacted her, her dedication and willingness to find the perfect home for me were evident. Holly demonstrated a deep knowledge of the market and an ability to understand my specific needs. Thanks to her expert guidance, I found the proper house in no time, and the rental process was completely smooth. I cannot recommend Holly and the entire agency enough for their excellent service and customer care. I will definitely turn to them again in the future.... Read more
16th Mar 2024 (11 mo. ago)
O Hadijat
It is a great pleasure securing apartment through Brooks. Our experience from point of viewing to moving in was fantastic.likewise liasing with the staff,Holly Natalie in particular. I really do appreciate your support. Kudos to you all.... Read more
Tenant
16th Mar 2024 (11 mo. ago)
S Sangha
Both Holly and Aggie have been really helpful since our move in. Would recommend Brooks... Read more
Tenant
15th Mar 2024 (11 mo. ago)
J GONÇALVES
I am very happy with the service provided by this agency, they are excellent professionals, Holly Naegeli is an excellent professional and helped me a lot throughout the process.????... Read more
15th Mar 2024 (11 mo. ago)
R parr
In my experience, independent estate agents always offer the best service and attention. Brooks estate agents is a perfect example of this. All the staff are pleasant, caring and easy to talk to.
Over the last few years I have mainly had help from their property managers Jade Casha, Natalie Jacobs and Aggie Squire who have all been fantastic !!!
Such a pleasure dealing with Brooks, they are how all estate agents should be.... Read more
13th Mar 2024 (11 mo. ago)
W lilly
I have enjoyed working with Brooks Estate Agents and would recommend them to friends and family. Shaz went above and beyond to secure appointments and finally a sale.
Happy days!
Marcia Henry... Read more
Seller
13th Mar 2024 (11 mo. ago)
S sweeting
We have used Brooks as our preferred letting agent in the Streatham area for a number of years now. We have always found Jade & Holly to be incredibly motivated and driven in providing the best possible advice when sourcing new tenants for our properties. Keep up the good work.... Read more
Landlord
11th Mar 2024 (11 mo. ago)
K O'Sullivan
Very good experience with Natalie very helpful, polite everything dealt with. Would 100% recommend... Read more
10th Mar 2024 (11 mo. ago)
P D
Brook’s have been fantastic with their customer service. Before moving in they helped me check out suitable properties in the area I wanted to move to, were attentive, invested in me, and they continue to address any minor issues I face in my property quickly and with professionalism... Read more
Tenant
10th Mar 2024 (11 mo. ago)
N M
The whole team at Brooks Streatham (Jade, Holly, Aggie etc) are professional and very efficient. Communication is always seamless. We are so grateful and very happy tenants.... Read more
Tenant
9th Mar 2024 (11 mo. ago)
W Featherstone
Friendly, efficient staff. The only letting agency we’ve ever come across with integrity. All the staff we’ve come into contact with have been brilliant. I couldn’t recommend them highly enough... Read more
8th Mar 2024 (11 mo. ago)
13catherinem
Natalies been so helpful the last 4 years i’ve lived in a flat managed by brooks! Always such a pleasure to talk to and work out any problems with!... Read more
Tenant
8th Mar 2024 (11 mo. ago)
L Stevenson
I have always found Natalie to be exemplary in her capacity as Property Manager for Brooks Estate Agents. She has always been very kind, considerate and efficient whatever the query or, on a rare occasion, any problem, I needed help with. Natalie also has a pleasing personality which is a big asset in her line of work!... Read more
Landlord
8th Mar 2024 (11 mo. ago)
R O'Keeffe
Brooks Estate Agents have always been very responsive, professional and supportive. I find this odd to write as I have had terrible experiences with other agents. They have an online tool that helps with reporting issues and keeping it on track. The boiler went during the winter and though we had to use hot water basins to clean the kids for a day or so, they were on the case like you would hope for. Big shout out to Natalie for keeping calm when I wasn't. Thanks!... Read more
Tenant
8th Mar 2024 (11 mo. ago)
N Wardle
Natalie at Brooks estate agents has been a pleasure to work with in the time they have been managing my property. She is diligent, efficient, hard working and very friendly.... Read more
Landlord
8th Mar 2024 (11 mo. ago)
K Noonan
Natalie has been managing our property for several years and we have always found her extremely professional and very proactive when dealing with any issue that have arisen.... Read more
Landlord
7th Mar 2024 (11 mo. ago)
P rodger
Ashleigh was quick and efficient, professional and friendly... Read more
7th Mar 2024 (11 mo. ago)
Rockstone
After nearly 3 years working with Brooks, I have to say that the attention, service, and treatment to the tenant is amazing and impeccable. From the beginning, Aggie was very attentive, helping me with all the paperwork to be able to rent the current apartment where I live. With all honesty, I recommend this real estate agency and of course, inquire about Aggie who can help you and make life easier in the process of finding your space.... Read more
Tenant
7th Mar 2024 (11 mo. ago)
G Avendano
I've been working with Brooks for over 10 years and have always found the rentals team to be really helpful, pro-active and polite. I would highly recommend them.... Read more
7th Mar 2024 (11 mo. ago)
A Webster
We’ve been renting through Brooks for over 3 years, Jade and the lettings team have always been professional and efficient. Highly recommend!... Read more
Tenant
7th Mar 2024 (11 mo. ago)
O Jane
I had a really positive experience with Holly from Brooks estate agents. From the viewing, fast notification of acceptance of my offer, and incredible support and reassurance through my long referencing process. I am really happy with my property and the service from Brooks. Big thank you to Holly and the team!!... Read more
Buyer
7th Mar 2024 (11 mo. ago)
J Reeves
Brooks was responsible for finding a tenant for the flat that I now rent. Holly Naegeli was my contact for questions and moving in - she was always extremely responsible, usually responding within the day and was really helpful with all the usual move-in issues. Definitely took some of the pain out of flat hunting and moving!... Read more
Tenant
6th Mar 2024 (11 mo. ago)
L Burke
I have dealt with Brooks estate agents on and off for a number of years and they are one of the best in the business. There expertise and knowledge shines through and they are always a pleasure to deal with. Holly, Jade, Natalie have been exceptional at every step and are a credit to there industry.... Read more
6th Mar 2024 (11 mo. ago)
C Tobol
We had a really nice experience with this agency, especially with Holly Naegeli who was so patient and professional. Thank you!... Read more
6th Mar 2024 (11 mo. ago)
D K
Great service and calls back when say they will. Recommend... Read more
5th Mar 2024 (11 mo. ago)
R McVeigh
Brooks is a wonderful estate agent. From our viewing process, to moving in and any issues we have had since being in our property the last year has been super slick and easy.
Aggie, who looks after our property has in Streatham is fantastic, her SLA is instant to getting an issue fixed is record time. They've even helped us to put our stamp on our rental by working with our landlords.
We love working with them and hope to continue to do so for many more years.... Read more
Tenant
5th Mar 2024 (11 mo. ago)
F Donnelly
I have been renting a property with Brooks for the last 2 years and have recently decided to add another year onto our contract. This is not only due to the great property and location of the residence but also down to the service that Brooks provide as the property managers. Aggie Squire is our primary contact and she is always on hand to help with any issues we are facing whilst renting and sorting contractors to attend the property if we require. The service she provides is always extremely quick with next to no hiccups.
I would highly recommend using Brooks to rent a property from.... Read more
Tenant
5th Mar 2024 (11 mo. ago)
J Curran
I have been renting my property with Brooks Streatham Hill branch for several years now
It has always been a pleasure
Special thanks to Jade and Holly who are extremely professional kind friendly and committed...
Also Brooks Directors who are exemplary which reflects in their team
Would highly recommend Brooks... Read more
Landlord
5th Mar 2024 (11 mo. ago)
D Leal
A great agency, specially Aggie Squire, she is a lovely person, very kind, a great business.... Read more
5th Mar 2024 (11 mo. ago)
G Souille
My experience with Brooks Streatham has been great since I've signed my tenancy agreement with them. They are real professionals and dealt swiftly with any issue or question I have raised for the last 3 years or so. Natalie Jacobs in particular has been so helpful and is always a real pleasure to interact with! Many thanks to you.... Read more
Tenant
5th Mar 2024 (11 mo. ago)
D owen
Shaz has been a very good agent to deal with so far. Diligent, friendly and attentive.... Read more
4th Mar 2024 (11 mo. ago)
C Amoros
We just rented a flat through Brooks and the whole experience very positive. Holly made things so easy and fast for us. It's probably the best agency I've used so far.... Read more
Tenant
4th Mar 2024 (11 mo. ago)
S Domenech
My experience renting with Brooks Estate agents was really positive, really good treat and really efficient and all the tramits to rent the house were really quick and all the team is really professional.... Read more
Tenant
4th Mar 2024 (11 mo. ago)
? ?????
Brooks estate agents helped me on every step of my new tenancy, providing useful information all the way of the process. They explained and guided me appropriately. 5 stars for being professional and approachable.... Read more
Tenant
4th Mar 2024 (11 mo. ago)
D robb
My experience with Brooks has been excellent over the years. I really appreciate the support given to my wife during the summer when I was in hospital. My regular contact is with Natalie who deals with the day to day management of the properties, nothing is too much trouble to her and is always very professional and friendly when discussing any issues.
David... Read more
Landlord
1st Mar 2024 (11 mo. ago)
K Frelichowska
Our three-year tenancy with Brooks in Streatham Hill exceeded all expectations, thanks to Robert's professionalism and genuine care for his clients. Highly recommend their services to anyone in the area!... Read more
Tenant
29th Feb 2024 (11 mo. ago)
M Skolimowski
We were renting 1bed flat for 3 years with my wife in Streatham Hill. In general very good agency. They always trying to solve the problems ASAP.... Read more
Tenant
29th Feb 2024 (11 mo. ago)
G London
Always a pleasure dealing with the lovely staff at Brooks Streatham Hill, very warming and efficient every time I pay them a visit. Would highly recommend them if you're thinking of putting your property on the market, looking for somewhere to rent or for anything property related. Special mention to Ashleigh, Jade, Holly & both directors who are all highly knowledgeable about the property market in their respective fields, you wouldn't need to go anywhere else! Very grateful to them all!... Read more
28th Feb 2024 (11 mo. ago)
B Kaur
Shazaib is the best! He is a great person and great agent. He help us acquire an amazing property when we didn't think it would work out.We will definitely be work with him again in the future.
Thank you so much shazaib
Kind regards
Kamaljeet &balkar... Read more
27th Feb 2024 (11 mo. ago)
S Buzdag
Working with Natalie Jacobs has been a pleasure, thanks to her efficiency and clear communication. Natalie's attention to detail and proactive approach have significantly contributed to the success of our flooring projects. We look forward to continuing this positive working relationship.
Best regards,
Trim and Tuck... Read more
27th Feb 2024 (11 mo. ago)
M Conrad
We've been renting with Brooks Estate Agents for many years and they are top notch. Whenever we've had a maintenance issue, they're on it right away and it's always fixed promptly. Their communication is also fantastic. Natalie, head of property management, is tirelessly dedicated and exemplifies professionalism, knowledge, and a friendly demeanor. She consistently goes the extra mile. Her attention to detail is impeccable, and she always makes sure that any concerns of ours are heard and addressed. Ashleigh, Aggie, Jade, and Holly are all valuable assets of the team at Brooks. I'm grateful for their diligence and commendable service. Would recommend Brooks for anyone.... Read more
Tenant
27th Feb 2024 (11 mo. ago)
J McNeill
Brooks have found us many tenants over the years. They are always very professional. They are the best agents in Streatham and the surrounding areas. We wouldn't use anybody else.... Read more
Landlord
27th Feb 2024 (11 mo. ago)
P Crowson
Brooks have sold my house. As a former estate agent I have great praise for the standard of their service. Highly professional, great communication and always on the ball.
Of particular note Ben Nicoll negotiated the sale and shepherded it through with great care, a great team and a star performer.... Read more
Seller
26th Feb 2024 (11 mo. ago)
D Whyte
Would highly recommend Natalie and the team at Brook Estates. We've worked together a number of years and couldn't complement them high enough.... Read more
26th Feb 2024 (11 mo. ago)
T hancox
Brooks were extremely professional in helping me sell my house. Ashleigh went above and beyond what was required due to me living abroad and not being able to be there. I would definitely recommend Brooks and Ashleigh for any future house sales or purchases.... Read more
Seller
26th Feb 2024 (11 mo. ago)
L WALKER
My experience working with Brooks is entirely positive. Customer service is second to none. I find the entire team to be very approachable, friendly, efficient, knowledgeable and professional. There appears to be very good communication within the office. They always keep me updated and I am impressed with how efficient and organised they are. Although, I have engaged with all of the team, I mostly deal with Jade, Holly and Aggie who are regularly available or when away there is continually a member of staff that can deal with any queries I have. If there are any issues it is dealt with very quickly and clearly communicated.... Read more
26th Feb 2024 (11 mo. ago)
J Stearn
Very pleased with the handling of my tenancy renewal by Ashleigh at Brooks
thank you so much
Jonny... Read more
Tenant
26th Feb 2024 (11 mo. ago)
A Jones
Just started renting a property and so far Holly has been super helpful and responds quickly. Highly recommend Brooks as an estate agents... Read more
Tenant
26th Feb 2024 (11 mo. ago)
J Alex
Excellent estate agency, great service, I highly recommend them!... Read more
24th Feb 2024 (11 mo. ago)
N Klerk
Brooks Estate Agents demonstrate an unparalleled level of professionalism and expertise. I wholeheartedly recommend Brooks to anyone in search of a reliable and trustworthy partner in their real estate journey. Aggie, Jade, Natalie, Holly & Ashleigh are dynamite! Setting a new standard of excellence in the local area and industry for that matter.... Read more
24th Feb 2024 (11 mo. ago)
B Radstone
Worked with Brooks for many years. Natalie in their property management department is excellent. It’s great having someone like that looking after your properties when we don’t work or live close to them. Lucky for us and lucky for the tenants we rent to.
Highly recommend!!... Read more
Landlord
23rd Feb 2024 (11 mo. ago)
C Watts
Have been working with these for a while now mainly dealing with Natalie and Aggie from the property management department. very impressed with them and how efficient and organised they are. would highly recommend... Read more
23rd Feb 2024 (11 mo. ago)
C Mckone
We have received excellent support and practical assistance with renting out a property. Brooks are fantastic.... Read more
Landlord
23rd Feb 2024 (11 mo. ago)
D Zlatarev
Natalie is on the ball with every task and has made my life a lot easier as a non-dom Landlord. She is always available and quick to reach as well as having excellent organizational skills. Well done Nat.... Read more
Landlord
23rd Feb 2024 (11 mo. ago)
R Dillon
Great Estate Agents always happy to help. Happy to recommend these as a great service with a smile... Read more
22nd Feb 2024 (11 mo. ago)
S Trotter
Natalie has always been a pleasure to work with. She is very approachable, friendly and efficient.
I would recommend her to anybody.... Read more
22nd Feb 2024 (11 mo. ago)
A Askoolam
I recently moved out from home at the end of 2023 and Brooks were great in helping me find and secure my new home. They answered all my questions and phone calls, dedicating time to make sure I understood how everything worked. It’s my first time living on my home and they were incredibly supportive!... Read more
Tenant
22nd Feb 2024 (11 mo. ago)
I Farnsworth
Brooks have been brilliant during our entire tenancy, always very attentive and communicative with us!... Read more
Tenant
22nd Feb 2024 (11 mo. ago)
V Castro
My partner and I got our first flat together with Brooks we were happy with the service, friendly staff and good communication. Thank you Holly, we are super happy!... Read more
Tenant
22nd Feb 2024 (11 mo. ago)
L Carter
My partner and I have been letting with Brooks for nearly two years, and our experience thus far has been fantastic. We’ve had numerous issues throughout our tenancy that have been resolved quickly and without fuss. The contractors they hire to arrange repairs are kind and courteous, and work is done to a high quality.
It’s near impossible to find a nice flat in London at a reasonable price right now, but we really felt lucky when Brooks took us under their wing - and found us a great deal, bonus! Holly was particularly fantastic in helping us to find the right place.
Highly recommend - they’ve really changed our view of letting agents (and no, we didn’t get paid to say that!)... Read more
Landlord
16th Jan 2024 (1 year ago)
S Ng
Holly and Jade were great in assisting myself and my partner in renting our first home! They were professional, kind and considerate. I found that they were also very responsive to my questions which helped ease the move as well. Would highly recommend using brooks!... Read more
Tenant
26th Nov 2023 (1 year ago)
Rosie
All staff have been really friendly and helpful throughout our rental process. There were a few small issues in the property when we moved in but the team have got these sorted very quickly and clearly communicated the plans. Special thanks to Holly, Jade & Natalie... Read more
Tenant
13th Oct 2023 (1 year ago)
J Hibbert
Jade, Holly and the team have been invaluable in helping me complete my purchase of and find a tenant for my property in the area. As a first time home owner, there’s a lot of moving parts and I’ve really appreciated their knowledge and patience which has made this process about as smooth as it could be. Going with these local agents is my recommendation for anyone buying/selling or renting in the area.... Read more
Buyer
13th Oct 2023 (1 year ago)
L Hoffman
Brooks Estate Agent, the team are one of the best. They have an excellent reputation in the area and offer outstanding service. My main communications has been with Jade Casha, the Lettings manager, an extremely knowledgeable and helpful individual. Highly recommend.... Read more
Landlord
12th Oct 2023 (1 year ago)
Specific shoutout to Natalie Jacobs and Holly Naegeli - who were nothing but responsive, communicative, flexible and proactive during my whole tenancy. If I had any questions or queries, whether it be via email or on the phone, the guys got back to me quickly and always answered what I needed - or helped me sort out was needed to be sorted out.
They were also proactive and flexible when letting me know about scheduled works - letting me know in advance when things were happening and also understanding/being flexible if I couldn't be around to help and providing alternative solutions.
And finally, and most importantly, they were a pleasure to deal with and would recommend Brooks highly to both tennants and landlords - and would also recommend that other estate agents take some notes from Holly and Natalie :-)
Thank you !... Read more
Tenant
18th Sep 2023 (1 year ago)
S B
I went with Brooks because they sold the property to me in 2018. Dannii was our agent and was fantastic on the sale of my property in Streatham.... Read more
Seller
18th Sep 2023 (1 year ago)
S koutla
I must say Brooks Estate Agents is the best agency I could ask for. It’s been 2 lovely years in my flat with great communication with professionals. Thank you both Holly and Jade who made it easy for me :)... Read more
Tenant
15th Sep 2023 (1 year ago)
N Farah
Holly is great :)... Read more
14th Sep 2023 (1 year ago)
T N

If you will ever see a property for rent at Hambly Mansions in Streatham DO NOT RENT, the building is infested with MICE, old and unmaintained appliances and roof is infested and the boiler is completely outdated and the “works” to fix any issues are carried out by cowboys. Cracks that just get covered with paint and leaks throughout. Please future tenants stay away, they will not resolve any issue and instead just keep giving excuses.
If there would be an option for 0* that would be the rating.
A bunch of incompetent people, that make their living from harassing tenants and bullying them.
Unfortunately, it was not down to me to chose them as our letting agent so we kind of just got stuck with them and day one the service is just rubbish. They do not care for the tenants needs but rather just see their side.
I will not recommend even my worst enemy. All involved James, Robert and Natalia are just rude and they will always try to demean you like they are the ones always right.
It’s now a month since I left and they are trying to use excuses to keep my deposit.
They just care about money and look at people like they are just ££ and not human.
In response: how convenient your reply, for some things the previous letting agent is at fault and nothing is of Brooks responsibility.
With regards to the new machine you claim you sorted, other potential tenants of yours would appreciate to know the truth. Yes I did have any issue with the washing machine, but in other to get that fixed I had to miss 2 days of work to wait on the handy man and no I did not get a new machine. So don’t provide false information.
As per de deposit once again you paint the picture as suits you once again. Don’t put it on the landlord when you are the ones causing all this. Since you took over the management of the property we had nothing but issues from entering the property even though I specifically said I’d always like to be present, from getting involved in past discussions with the previous letting agent. As per the deposit you keep on mentioning rent arrears that doesn’t exist otherwise the previous letting agent would have kept the deposit and not transferred it over if anything was outstanding. The dispute is between Brooks because it’s your company’s name on it, you are the ones wanting to keep that money.
So I say it again you have done nothing but harassment throughout.
And yes you do get financial gain, don’t try to fool anyone.... Read more
Tenant
30th Aug 2023 (1 year ago)
S Carey
The wonderful Jade showed us a property on Friday and she was the most sincere estate agent we've met in our months long search for a place to live. Can't recommend Brooks enough. They care about finding the right people for a property over the highest bidder, which has become increasingly rare nowadays. Thanks Jade!... Read more
29th Jul 2023 (1 year ago)
L Fraser
Jade Casha was the most helpful, insightful and friendly agent. She made us feel comfortable and well informed about our viewing of a property. Communication was speedy and thorough and she made sure that we had the contact of another agent if she wasn’t available. Highly recommend... Read more
28th Jul 2023 (1 year ago)
D Macki
BEST agency to have dealt with in London! Jade was awesome, so kind, didn't force me into any sell and genuinely so honest about the whole rental situation. I didn't feel like an agent just wanted to make commission from me. She was also delicate and considerate and didn't want us to rush into anything if we weren't sure. Above and beyond the whole time.
Thank you
Dina & Kitty x... Read more
Tenant
23rd May 2023 (1 year ago)
R Hughes
We were delighted with the service we got from Brooks in selling our flat. We had a number of local agents in to give us a quote - James was honest in his approach and appraisal, not giving us falsely inflated expectations just to win our business. They were professional, personable and quick to respond during the whole process - we would strongly recommend them and will use them again in future.... Read more
Seller
13th Feb 2023 (2 years ago)
J Cheryl
Asked how much are you willing to pay for a flat that did not look like the pictures anymore. The previous tenant chewed it up and spat it out.... Read more
4th Feb 2023 (2 years ago)
F Ralph
Brooks were really helpful during the sale of my flat. They worked incredibly hard to ease the stress of selling a property. I would recommend them and use them again myself.... Read more
Seller
19th Oct 2022 (2 years ago)
O Anderson
Best estate agents in Streatham hands down. I tried several other agents and Brooks were the best. Local estate agent that takes local approach. I would encourage owners in SW2 and SW16 to sell or rent to use Brooks. I was slightly disappointed with the price but this was not the fault of Brooks (and within the range they suggested).... Read more
Seller
12th Oct 2022 (2 years ago)
R A
I went with Brooks to sell my flat on the strength of a couple of personal recommendations. They were great - very responsive, always available to chat, and helped me get my strategy right with a few tricky related issues. They even printed out documents for me. I’ve since been back in touch to ask for advice about a strategy for offering on another property in a completely different area and they’ve been glad to help. All in all, they’re in danger of giving estate agents a good name!... Read more
Seller
6th Oct 2022 (2 years ago)
C lound
Brook's have managed my property for 11 years, and thay have been utterly brilliant. Professional, accomodating, efficient, excellent staff, and brilliant at organising contractors. Thank you... Read more
Landlord
11th Aug 2022 (2 years ago)
J Matthews
Great efficient team that know the local area well... Read more
11th May 2022 (2 years ago)
M Ocenas
Our move was handled with professionalism and honest intention to help ????... Read more
3rd May 2022 (2 years ago)
P simmonds
We had a v smooth and easy experience throughout the process of renting with Brooks, our agent Holly was very helpful and attentive. Thanks!... Read more
Tenant
20th Apr 2022 (2 years ago)
O Woodgate
Brooks were wicked.
Holly was quick and informative, their team worked around our scehdule, were honest and open around negotiations and it was a seamless and quick process when renting outr a flat in Brixton.
We'll be back.... Read more
Landlord
19th Apr 2022 (2 years ago)
M Plank
I used Brooks to find tenants for my flat and am delighted with the service they offered. Both Jade and Holly were a pleasure to work with. Their fees were competitive, their quotation realistic and the service they provided was both professional and very personable.... Read more
Landlord
30th Mar 2022 (2 years ago)
Pinksaraw
When I approached Brooks for an issue with a landlady who lets a flat via them they were pretty cold harsh and unprofessional at first, until I mention I'm an owner and they changed their tune. I've seen tenants coming and going over the years trying to get things fixed that should be basic and guaranteed standards by the agency. Pretty tired to flinch every time my neighbour steps on her floor because the landlady doesn't want to do the basic carpeting and Brooks doesn't help, doesn't warn tenants of the situation, and still profits from this situation.... Read more
Landlord
19th Jan 2022 (3 years ago)
G Ross
We have recently purchased our first flat and Brooks were the selling agent. While the sale went on for much longer than we wanted and there were some stumbling blocks along the way, Dannii and the rest team at Brooks Estate Agents were great to deal with throughout the process. Even when things got tense at times, we were able to have a civil negotiation with Brooks which was fantastic! All the best to Dannii and the rest of the team going forward.... Read more
Buyer
20th Dec 2021 (3 years ago)
We've had an awful experience renting with Brooks. Staff are unresponsive and unhelpful. The owner we communicated with is sexist and will only communicate properly with men. They asked us to move out during the middle of lockdown, after we'd expressed all family were shielding and when all estate agents were closed.. Terribly handled, no care or empathy for any tenants. Couldn't wait to leave our contract with them. Tenants - steer clear.... Read more
Tenant
30th Nov 2021 (3 years ago)
D McGloin
I used Brooks to sell my 2 bedroom flat- they were very professional and accessible throughout the process and got me a good price in a difficult market. Would use again for sure.... Read more
Seller
18th Oct 2021 (3 years ago)
M Turner
Terrible agency to rent with.... Read more
Tenant
13th Oct 2021 (3 years ago)
R UK
Absolutely terrible for tenants!... Read more
Tenant
13th Oct 2021 (3 years ago)
C Ford
Their service is excellent. Professional and friendly, with all the patience to answer the small queries that come with buying and selling a home.
I could not recommend them enough. Jake Cook has been instrumental in ensuring my sale completed with all parties engaged, happy and supported.
I have used them to buy, rent and sell property over the last 7 years and wouldn’t hesitate to use them again.... Read more
Seller
7th Oct 2021 (3 years ago)
G Freeman
Brooks has has become very shady around giving back our deposit it’s been months now and we are still in dispute I would avoid for this reason. Make sure you take pictures when you move in and point out every minor detail as they will try to get you when your moving out. It’s such a shame there is such untrustworthy money grabbing lettings agencies out there. We were good tenants for 3 years left the flat very clean and tidy and they still want to take all our deposit.... Read more
Tenant
22nd Sep 2021 (3 years ago)
Brooks were excellent from start to finish. They were actually the second agent I hired after the first one overpriced my flat and failed to sell it in four months.
As Brooks are a family business they really work hard to sell your property. The overall service from everyone in the office was excellent and you’ll receive regular updates from owners James and Rob who will give you realistic expectations rather than tell you what you want to hear. Highly recommend. ... Read more
Seller
22nd Sep 2021 (3 years ago)
E Pyemont
We just bought through Brooks, and they were absolutely brilliant at every stage, Dannii in particular who was our main contact. They are genuinely a lovely team; super responsive, very straightforward and a real pleasure to be in touch with. Would heartily recommend working with them if you get the chance! Thank you Dannii and team.... Read more
Buyer
5th Sep 2021 (3 years ago)
J Ralph
I was in a rush to buy my property before the end of the stamp duty holiday and there were several complications with the property itself, which meant that it felt like it was going to take forever. Robert was absolutely brilliant at liaising with all parties involved and repeatedly went above and beyond to make it happen. I was really inpressed with the service. Thank you again!... Read more
Buyer
1st Jul 2021 (3 years ago)
G Sams
Had a very pleasurable experience with our estate agent, Jake, and cemented even further by the fact we were using a number of different agencies who were not nearly as responsive as the Brooks team. I would highly recommend to any prospective buyers or renters - thanks again!... Read more
5th Apr 2021 (3 years ago)
Absolutely wonderful company and people to work with. Excellent at communicating and made me feel like a valued customer. I would highly recommend Brooks. They have excellent local knowledge and are much more approachable than the other larger firms.... Read more
Seller
24th Jan 2021 (4 years ago)
H G
We bought our first home via Brooks and then sold with them 5 years later. The experience both times was very smooth and professional - they kept us well updated throughout and were great people to deal with. Highly recommended, especially with the horror stories you hear about other estate agents!... Read more
Seller
9th Dec 2020 (4 years ago)
C RATTANSI
Good experience... Read more
13th Oct 2020 (4 years ago)
C Gaskell
Recently sold my flat with Brooks. Couldn't be more pleased with the service from start to finish. They really promoted the flat and got a buyer at a great price despite covid lockdown. During the actual sale itself Brooks could not have been better at moving things along when solicitors were slow. Couldn't reccomend more!... Read more
Seller
12th Oct 2020 (4 years ago)
Whilst renting, Brooks were constantly difficult throughout the whole process. They were difficult to get hold of, slow to come back with any real answers, didn't seem to know a lot of basic information, and on a lot of instances were quite rude. They let our landlord illegally send people into the property with less than 24 hours notice, and when we reported this, they did nothing about it. Our check out report wasn't filed until weeks after we moved out, and they tried to take money for things that just weren't true. Unprofessional and incompetent - I wouldn't touch them again with a barge pole. Avoid at all costs.... Read more
Tenant
8th Sep 2020 (4 years ago)
Helena
I would totally recommend Brooks. It's a smaller family-run agency and benefits from that, in the sense that you're not made to feel like just another customer. James and Jake, in the Streatham office, dealt with our sale and they couldn't have been more helpful, friendly and forthcoming. They were quick to respond and went above and beyond to provide advice, reassurance and updates. We're so grateful that our recent sale went through, especially during such turbulent times - that had a great deal to do with the fantastic service that Brooks provided. We can't thank them enough!... Read more
Seller
15th Jul 2020 (4 years ago)
R Simpson
Best estate agents we have ever had, super responsive and professional along with having the human touch which can often be missing in estate agents. Would specifically look for a property that they managed in the future... Read more
6th Jul 2020 (4 years ago)
We have nothing but praise for the service we received from all the staff at Brooks Estate Agents. Their communication was excellent, and they showed the utmost professionalism throughout. They were always available to offer very good advice and to provide reassurance. The last time we moved house was 27 years ago so we needed help with solicitors and removal firms. Again, Brooks were there for us and the companies they recommended were also extremely good. So, a huge and well deserved "Thank You" to the whole team. It goes without saying that, we would highly recommend Brooks Estate Agents.... Read more
Seller
23rd Jun 2020 (4 years ago)
J Nobbs
I bought my flat in Streatham from Brooks nearly 9 years ago and had a positive experience with them. I then used Brooks to rent out my flat just over a year ago and they found me great tenants and managed the whole process really well. I also used Brooks to sell my flat recently and again Rob, James and the rest of the team were professional, friendly, helpful and responsive. Really pleased I used them as they were commercial, pragmatic and took a lot of the stress out of the situation. Would not hesitate to recommend them.... Read more
Seller
22nd Jun 2020 (4 years ago)
M Santana
Don't use them for renting. They are absolutely awful with repairs while you stay at the properties they manage and they steal your money when they have to return your deposit. They took more than £600 of our deposit and we left the property much better than the way we found it. We left no damage to anything in the flat and we cleaned it to a better standard than at check in but they charged us £77 for removing a few items from a shelf, £50 for two pencil inscriptions and many other deductions that I doubt they are even legal.... Read more
Tenant
21st Aug 2019 (5 years ago)
L Catleugh
Fantastic estate agents, Holly in the Streatham office was amazing and can't thank her enough for her help!... Read more
4th Aug 2019 (5 years ago)
A Sánchez
Excellent human treatment by Holly Naegeli.
We have searched for more than 3 weeks. A very stressful process in London.
She has been very vigilant during the process and she has helped us a lot.
She is an educated, attentive and very kind girl. Personalized treatment from the initial moment.
Thanks Holly!... Read more
8th May 2019 (5 years ago)
T O'Neill-Lee
We have just bought and sold simultaneously through Brooks and they worked miracles getting us to completion. Having sold our flat in Balham on its only viewing, in a shaky Brexit market, they kept our sale and purchase ticking along (even during some very testing moments), managing the chain’s expectations all the way. Rob, Emma and Katie were all a pleasure to deal with and it was a relief to have them at the end of the phone all the way through. They don’t fit into the usual estate agent mould - in a good way! Emma and Katie in particular must have the patience of saints given some of the challenges we came up against! We can’t recommend them more for buying or selling your property.... Read more
Seller
2nd Feb 2019 (6 years ago)
C House
Brooks are straight-forward, great at communication, no-nonsense, efficient and delightful. Nothing was too much trouble for them. We were very impressed: highly recommend them!... Read more
30th Jan 2019 (6 years ago)
R Fry
I had a really positive experience buying my first flat with Brooks estate agents. I found they had the highest quality properties for sale in the Streatham area and were very proactive in sharing relevant properties. Emma helped me find my place and was incredibly helpful, professional and diligent from start to finish. Once I had found a place she was great at getting things chased and making the process as stress free as possible!... Read more
Buyer
26th Nov 2018 (6 years ago)
M El-Bushra
Brooks really understand the local market and are very amenable, staying in contact, answering questions and helping put doubts into perspective. I had put my property on with a bigger agent, but their unrealistic asking price put people off. Brooks were much more pragmatic and ended up with the right result. I really recommend them.... Read more
Seller
26th Oct 2018 (6 years ago)
T Norman
We had a really horrendous experience dealing with Brooks whilst selling our flat. They are quite arrogant didn't have any interest in addressing our issues following a failed sale. Beyond the agent leaving our flat unsecured during viewings TWICE, we felt there was a total lack of supportive and useful communication. Instead we received inconsistent and at times bullish communication from Brooks when the negotiations were at a critical point. They failed to identify the sticking point for the buyer early enough in the process and couldn't negotiate a reasonable solution. We did not feel looked after by them and we would never use them again.... Read more
Seller
17th Sep 2018 (6 years ago)
G Taylor
James Brooks is a very unpleasant person to deal with so I cannot recommend this agency other than the shop looks nice.... Read more
15th Jun 2018 (6 years ago)
D Webster
Jade was great in finding us the right place. She knew the area very well and was helpful throughout the whole process and we love our new place and are very happy.... Read more
Buyer
3rd Jun 2018 (6 years ago)
C deVere
Staff are generally quite friendly.... Read more
25th Apr 2018 (6 years ago)
P Smith

I bought my first home through Brooks a year ago with Emma as my agent in the Streatham outfit. It was a dream process for a first-time buyer and I can't thank Brooks enough for their fantastic service.
Both me and my mum (who has bought numerous properties over the years) were really impressed with Emma's expertise - she really knows her properties and isn't prone to the sort of 'spin' that you find with a lot of estate agents. She was professional, personable and efficient without being pushy. I actually had an issue crop up with the seller about building charges after having made an offer and then dealt with Robert whilst Emma was on holiday. He smoothed everything over in the most professional way; he was always available and genuinely wanted to his best for both parties.
Really, really couldn't recommend these guys enough. They really know what they're doing and are trustworthy - two rare qualities when it comes to estate agencies! Thanks so much Emma and Robert!... Read more
Buyer
16th Apr 2018 (6 years ago)
S Win-Hamer
The team were absolutely fantastic. So helpful, supportive and kept us informed throughout the sales process. Will definitely use them again!... Read more
Seller
26th Mar 2018 (6 years ago)
S
Have had a great experience with Brooks and my estate agent Emma, they were helpful and professional, happy to view places at short notice, etc. Would definitely recommend.... Read more
20th Feb 2018 (6 years ago)
O Wells
Brooks Estate Agents were a refreshing and efficient company to use and would recommend them to anyone. Thanks guys!... Read more
18th Dec 2017 (7 years ago)
Z Dodds
I let my flat through Brooks. Perfect, honest, faultless service. Would 100% recommend!... Read more
Landlord
18th Dec 2017 (7 years ago)
A Williams
Brooks sold us our flat 6 years ago and we chose to work with them again when it came time to sell. In our experience, their knowledge, expertise, helpfulness, promptness, and straightforward approach was superior in the market. Both as a buyer and a seller (especially as a seller), our questions were always dealt with thoroughly and immediately, and we appreciated the realistic advice they shared throughout the process. Special thanks to Emma - her dedication to our sale was obvious and very much appreciated.... Read more
Seller
13th Dec 2017 (7 years ago)
P Davidge
We had a good experience buying through Brooks. Jake was communicative and open during the whole process and was highly accommodating. Overall a friendly office and would consider using them in the future.... Read more
Buyer
3rd Aug 2017 (7 years ago)
O Utley
By far the best estate agent I've come across. Excellent communication throughout, and very reasonable fees. Would highly recommend.... Read more
22nd Jul 2017 (7 years ago)
L Wake
An excellent service in all respects. Friendly, flexible and helpful.... Read more
19th Jun 2017 (7 years ago)
C Burke
We are sooooo happy with what we got... after so much searching , we got in contact with them.. The 3 properties we were shown, were amazing .. thanks J, u were amazing .. Definatly we will use them in future if we need it .... Read more
15th Jun 2017 (7 years ago)
R M
A really personable and professional team at this local estate agent.
Brooks acted as agents in both the purchase and subsequent letting of our property. Both Emma in sales and Jade in lettings were always on the ball. They proactively navigated us the through the entire process to ensure things ran as smoothly as possible, this really helped in keeping the inevitable stress levels down.
James - the co-owner - seemed to effortlessly keep things moving whilst Emma was away on holiday, which proved very good levels of communication and teamwork exists amongst the team.
Would absolutely recommend Brooks.... Read more
Landlord
15th Jun 2017 (7 years ago)
A Jenner
We have used Brooks for many years for both Lettings and Sales. We have always found all the staff very professional and friendly.... Read more
13th Jun 2017 (7 years ago)
A Lawrence
Brooks recently completed the sale of my flat in Streatham Hill. I was impressed with their professionalism, charm and sustained energy which not just secured the right buyer but kept everything and everyone going in the right direction in what was a long completion process.... Read more
Seller
18th Nov 2016 (8 years ago)
JetPack3001
Natalie was really rude! Generally not communicative staff... Read more
3rd Nov 2016 (8 years ago)
K Olsen-Porthouse
I love Brooks! They looked after my rental property for 5 years with minimum fuss and maximum attention. When it came to sell it, I didn't even consider using anyone else. They were professional, proactive and endlessly patient! I can't recommend them highly enough - thank you team ????????????... Read more
Seller
18th Oct 2016 (8 years ago)
C Ellerton
My husband and I sold our house through Brooks and had a wonderful experience. We found Brooks to be incredibly professional in the right places but they also had a friendly and informal approach when the time was right too. I think that combination is so important as we felt listened to, valued and looked after right from the valuation to completion. We really enjoyed the process of selling the house, although stressful at times as selling a house is Brooks kept us informed on every detail so we never left alone wondering or worrying as you naturally do when selling your biggest asset. We thoroughly recommend Brooks for their knowledge of the Market, attention to detail, thoughtfulness and professionalism. The correspondence was timing and we felt very supported throughout the process. If you are looking to use an estate agency with deep knowledge and to get the best possible outcome for your future then Brooks is a very good place to start.... Read more
Seller
6th Oct 2016 (8 years ago)
M Gray
We had a brilliant experience with Brooks. As first time buyers we had lots of questions and Emma went above and beyond to answer them all and help us make some tricky decisions. We also had some problems with solicitors and the team at Brooks worked really hard to help us exchange and complete on time. They helped to make the whole experience seem really quite straightforward and we're so grateful.... Read more
Buyer
29th Sep 2016 (8 years ago)
S Col
An incredible estate agent, honestly. I fricking love them.... Read more
23rd Aug 2016 (8 years ago)
J Brown
We recently bought a 3 bedroom flat using Brooks in Streatham. Emma was our main contact throughout the process.
Emma was friendly and professional when we were searching and being shown around properties. Emma made sure to understand exactly what we were looking for and let us know when these kind of properties were available.
Once we had an offer accepted Emma always responded to emails quickly and helped make sure the buying process kept ticking along.
I would highly recommend Brooks and Emma and would definitely use them in the future.... Read more
Buyer
26th Jul 2016 (8 years ago)
V Thompson
Jade and the rest of the team at Brooks have been a pleasure to deal with. As accidental landlords with a huge amount on our plate we didn't really know where to start with letting our home. The team have guided us through the process, prempted most questions and answered the rest. We chose the let and managed option and have had peace of mind as a result. We won't be using any other estate agent in Streatham.... Read more
Landlord
23rd Jun 2016 (8 years ago)
J J
Brooks helped us to sell our property in the Streatham area, and throughout the process we found everyone involved to be thoroughly professional, always friendly, and extremely helpful. Our agent often went beyond the call of duty to help move our sale and onward purchase along and it was never too much trouble to help when called upon. I would thoroughly recommend their services.... Read more
Seller
13th Jun 2016 (8 years ago)
L Harries
Many thanks to the Brooks team, right from the initial valuation from James Brooks, to Emma who kept me calm when things got a little hairy at the end and Polly who knew exactly what was going on and kept me informed all along the way. We couldn't have got through it without your advice and professionalism. Excellent job.... Read more
24th May 2016 (8 years ago)
K Harding
Having been out of the letting scene for many years, Jade was wonderful to work with. No question was made to feel stupid, and she worked with us - not against us - to make the process as smooth as possible. We would recommend this team to anyone! And while we'd use them again we hope we don't need to as we love the flat we're in!... Read more
Tenant
10th May 2016 (8 years ago)
R Perfect
I cannot explain how grateful we have been to Polly and Emma from Brooks who supported us from beginning to end through a very difficult sales process with an incredibly long chain. From providing expert advice through to being the key point of contact on the day of exchange and filtering through as much information as possible so that we were informed on the developments all the way, put our mind at ease no end. The team at Brooks have been honest, upfront and helpful in every way possible and we couldn't ask for better customer service.
With an independent estate agent you really do get that personal touch, the team cared, were proactive and provided an amazing wealth of knowledge, particularly through the tougher times of what is a very stressful process.
If you're thinking of buying or selling a property, especially in a competitive London market, getting this level of service from an agency that really cares is by far the best option.... Read more
Seller
29th Apr 2016 (8 years ago)
R Friguglietti
My boyfriend and I found and rented a property through Brooks. Rental team were really helpful, our agent Jade was very friendly, easy to contact by phone or email, everything went smoothly despite one of us living in Holland at the time.... Read more
Tenant
26th Apr 2016 (8 years ago)
J davis
I have been renting my Streatham property out with Brooks now for 2 years now and have found the whole team to be extremely professional and easy to deal with. They are thorough in their tenant checks and very quick to respond to any queries. Having been disappointed with Estate Agents previously, it is nice to use a professional outfit that ensure things run smoothly.... Read more
Landlord
26th Apr 2016 (8 years ago)
E Hartwell
It's hard to put into words just how appreciative we are to Emma, and everyone at Brooks for making our dream come true. As first time buyers, we found ourselves being taken advantage of, and being lied to by the big estate agent chains. After coming close to giving up on our search, we came across a property we loved up for sale with Brooks. Emma went above and beyond right from the very start. We were booked in nice and early, and made to feel at ease with the whole process. As inexperienced buyers, the completely impartial service given to us was invaluable. Every step of the way we were informed post-haste, and with great detail. We felt relaxed and trusted throughout the entire journey. Ultimately, I would recommend Brooks to everyone on their property search, and wish Emma and all at Brooks every success. Also, the complementary bottle of Champagne went down very nicely!... Read more
Buyer
26th Apr 2016 (8 years ago)
H Ford
What a great experience in using the Brooks team to sell my house - highly professional and communicative throughout and consistently pushing through what is always a tough process - no roadblock was an issue! I highly recommend these guys - worth every penny and they are head and shoulders above the rest! Emma, in particular went over and beyond what is usually required to finalise a sale and I was extremely grateful for having her fight my corner! Thank you Emma and the Brooks team.... Read more
Seller
19th Feb 2016 (8 years ago)
A G
As first-time buyers, Brooks were an excellent agency to work with. The staff were friendly, always informed about our purchase and able to provide guidance around the many formalities required prior to exchange.
Emma and her team were always very helpful and a pleasure to deal with, thanks!... Read more
Buyer
17th Feb 2016 (9 years ago)
A Anderson
We have used Brooks for both purchase and sale. In both cases Robert, James and Alex were very helpful and always available to talk, making the process a lot smoother. We highly recommend Brooks, and will be using them in the future.... Read more
Seller
13th Jan 2016 (9 years ago)
D Symonds
Fantastic!
Emma and Polly you were amazing throughout the purchase of our property; always professional and great at communicating throughout, keeping us calm even through
difficult times in the process! A massive thank you!... Read more
Buyer
12th Jan 2016 (9 years ago)
J Kee
As a buyer, this is one of the best agent's I've dealt with. Emma and her team took the time to listen to what we wanted and matched us with the right properties. Twice we were given an advance notice of a sale giving us he opportunity to view early. Highly recommend for anyone looking in the Streatham area.... Read more
Buyer
12th Jan 2016 (9 years ago)
N Adamson
We have been using Brooks estate agents for a number of years to manage our property. They were the third agent we used and are by far the best. After tearing my hair out with the others I was pleasantly surprised that Brooks listened to my needs, were realistic with price and tenancy but always sought to find the best tenants, even if this meant extra work for them. They also manage the property well, with a personalised but professional service (beware the agencies who run management from a large central London office!). Highly recommended.... Read more
Landlord
12th Jan 2016 (9 years ago)
S Sayers
The staff from the top down were courteous and professional. We decided to use a local estate agent to sell our London property and were visited by James (one of the partners of Brooks). He was very helpful and knowledgeable about the area and gave us a lot of confidence about their ability to do a good job for us. Nothing was too much. We were always informed of any visits that were taking place and given prompt feedback. We never had to chase them for answers. I would recommend their services. Thank you Sadie... Read more
Seller
11th Jan 2016 (9 years ago)
S Earl

I had a very good experience with Brooks Estate Agents, I found a very good property on Rightmove and arranged to view it. Due to work duties I could only make 7 p.m. but Alex was more than happy to show me the property at that time. After a few viewings I knew this was the right property. The thing I find refreshing about Brooks is they didn't do the hard sales pitch - 'this is a great property' unlike many agents I have dealt with in the past. We purchased the property within 6 weeks and the process was very quick and professional. We also had to rent out our flat and decided to use Brooks again, Jade totally exceeded our expectations and found a tenant within 1 day of marketing it. The tenant checks are very thorough and I trusted Brooks totally with the process. For me they are without doubt the best agent in Streatham for the following reasons – Viewings on time, late viewing available, fast process, professional, thorough checking process for tenants, good communication, no hard-sell tactics & reasonable rates.... Read more
Seller
11th Jan 2016 (9 years ago)
J Richards
Very good estate agent - easily contactable, responsive and friendly... Read more
3rd May 2014 (10 years ago)
T Schmidt
We sold and bought with Brooks earlier this year, I can highly recommend them. They have managed to sell friends houses in weeks that didn't get sold by bigger estate agents in months before. Both James and Rob were always very friendly, non-pushy and efficient. Also got great commission deal!... Read more
Seller
22nd Nov 2011 (13 years ago)