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- Colebrook Sturrock
Colebrook Sturrock Estate Agents
3.6
32 reviews
- Branches 6
- Properties for sale 157
- Average time to sale 17 weeks
About Colebrook Sturrock
Colebrook Sturrock have 6 branches and they mainly list properties in CT14, CT4, CT18, CT21, CT12 and CT13. Over the last six months, they've listed 157 properties, with an average time to sale of 17 weeks.
Colebrook Sturrock fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Colebrook Sturrock operate, the average fee is 1.22%.
Get a quote for selling your property.Top performing Colebrook Sturrock branches
Latest reviews for Colebrook Sturrock
N Staples
1
The Sales Team at Colebrook Sturrock in Sandwich are biased, disrespectful and seem to lack the skills required to handle negotiations with tact.
When we found out that the house we wanted had been suddenly taken off the market the year before, we asked for the current owners to confirm that they would still sell to us if their onward purchase fell through for any reason, i.e. would they consider moving into rented accommodation?
This is an extremely common request and one that we had fulfilled in the sale of our own property however, Philip King (Sales Manager), had the audacity to call us naive for merely suggesting it.
Given how much money can be spent on searches and surveys before exchange of contracts, we wanted some assurance that we weren't going to meet the same fate as the previous potential buyer.
The negotiations after our viewing were simply embarrassing and we were shocked that Colebrook Sturrock entertained some of the proposed sale conditions from the sellers. For example, they had requested a £10,000 non-refundable payment in the event that we decide to withdraw from the purchase and this was even before they had accepted our offer, and before we had the opportunity to request searches and inspections
An estate agent with any sense of integrity would understand that such a request straddles the line of ethics this early on in a transaction.
Anyhow, later on but immediately after we received our mortgage offer we requested access for a Homebuyer Survey. Sarah (another member of the sales team) was extremely rude and suggested that we had left it to the last minute to commission a survey and asked if we had made the sellers aware that we wanted one. She reiterated that the sellers wanted to exchange contracts at this point and we felt this was an attempt to rush through the entire process. They knew very well that we had only just received our mortgage offer.
Firstly, a survey is the next logical step after receiving a mortgage offer so it should have come as no surprise to the agent, and secondly, in line with their own policy, any communications between the buyers and sellers should be made through them. Why would they not consider that we would want to commission a survey for a 44 year old home? Lynne (sales team) also felt it necessary to advise us that surveys are not compulsory and we again felt this was an attempt to rush us through the process.
We then had a bit of back and forth regarding inspections for the gas and electricity because the sellers couldn't tell us when they were last safety checked. This coincided with a request from us to bring completion forward by a week so that we may take advantage of a reduction in land tax. Lynne was rather aggressive in her approach to us and passed on that the sellers would only agree to that if we exchanged contracts in the following two days and as such, leaving us no time to book safety checks and review the reports.
Had we not have loved the property so much, we would not have have continued on with Colebrook Sturrock. It was very clear that they were over familiar with the sellers and it reflected in their level of professionalism throughout the transaction.
If you're an experienced buyer who knows how to negotiate, Colebrook Sturrock will not be able to meet your needs and are sure to disappoint. They do not value buyers, only sellers.
Do your research and look elsewhere.
31st May 2024 (14 weeks ago)
S Forbes
1
Very disappointed with recent service. We have used Colebrook Sturrock for eight years. They used to be professional - prompt and attentive. Sadly their service has deteriorated in recent years. They found us a tenant who trashed our house and did very little to prevent this from happening (inspections were not carried out on time) or to enforce the contract. We had to go to the courts to evict the tenants. They refuse to collect the rent from the tenant as stipulated in the agreement. Avoid.
21st Apr 2024 (20 weeks ago)
Anonymous Homeseller
2
A very disappointing experience. Communication was lacking. Would not recommend using this agency. Lack of disclosure until after completion of sale regarding the agent’s relationship to the seller. The administrative staff were pleasant but not much else about this transaction was a good experience. It was unnecessarily stressful . Will not be using them again.
1st Apr 2024 (23 weeks ago)
P Edlin
5
Colebrook Sturrock looked after our house for many years while it was rented out. They did so with such care and professionalism, significantly reducing all those stresses often associated with renting property. So when it came to selling this house, we looked no further. Here again, Colebrook Sturrock's thoughtfulness and professionalism was evident throughout. We were kept constantly informed about the progress of visits and responses, and when it came to receiving an offer, they ensured everything went smoothly to a successful conclusion for all concerned. I only have praise for Colebrook Sturrock and their lettings and sales teams.
5th Dec 2023 (9 mo. ago)
A Little
5
Nice atmosphere, friendly helpful staff. Drinks and snacks always maintain a high standard.
17th Nov 2023 (9 mo. ago)
Anonymous Homeseller
5
Excellent support throughout the selling process
18th Sep 2023 (11 mo. ago)
All 6 Colebrook Sturrock branches
Anonymous Homeseller
2
A very disappointing experience. Communication was lacking. Would not recommend using this agency. Lack of disclosure until after completion of sale regarding the agent’s relationship to the seller. The administrative staff were pleasant but not much else about this transaction was a good experience. It was unnecessarily stressful . Will not be using them again.
1st Apr 2024 (23 weeks ago)
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- Average asking price achieved
- Average sale time
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Colebrook Sturrock - Bridge - Bridge
88 High Street, Bridge, CT4 5LB
Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
Colebrook Sturrock - Folkestone
135 Canterbury Road, Hawkinge, CT18 7BS
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- Average asking price achieved
- Average sale time
- Properties sold
Anonymous Homeseller
5
Excellent support throughout the selling process
18th Sep 2023 (11 mo. ago)
See all reviews
Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
N Staples
1
The Sales Team at Colebrook Sturrock in Sandwich are biased, disrespectful and seem to lack the skills required to handle negotiations with tact.
When we found out that the house we wanted had been suddenly taken off the market the year before, we asked for the current owners to confirm that they would still sell to us if their onward purchase fell through for any reason, i.e. would they consider moving into rented accommodation?
This is an extremely common request and one that we had fulfilled in the sale of our own property however, Philip King (Sales Manager), had the audacity to call us naive for merely suggesting it.
Given how much money can be spent on searches and surveys before exchange of contracts, we wanted some assurance that we weren't going to meet the same fate as the previous potential buyer.
The negotiations after our viewing were simply embarrassing and we were shocked that Colebrook Sturrock entertained some of the proposed sale conditions from the sellers. For example, they had requested a £10,000 non-refundable payment in the event that we decide to withdraw from the purchase and this was even before they had accepted our offer, and before we had the opportunity to request searches and inspections
An estate agent with any sense of integrity would understand that such a request straddles the line of ethics this early on in a transaction.
Anyhow, later on but immediately after we received our mortgage offer we requested access for a Homebuyer Survey. Sarah (another member of the sales team) was extremely rude and suggested that we had left it to the last minute to commission a survey and asked if we had made the sellers aware that we wanted one. She reiterated that the sellers wanted to exchange contracts at this point and we felt this was an attempt to rush through the entire process. They knew very well that we had only just received our mortgage offer.
Firstly, a survey is the next logical step after receiving a mortgage offer so it should have come as no surprise to the agent, and secondly, in line with their own policy, any communications between the buyers and sellers should be made through them. Why would they not consider that we would want to commission a survey for a 44 year old home? Lynne (sales team) also felt it necessary to advise us that surveys are not compulsory and we again felt this was an attempt to rush us through the process.
We then had a bit of back and forth regarding inspections for the gas and electricity because the sellers couldn't tell us when they were last safety checked. This coincided with a request from us to bring completion forward by a week so that we may take advantage of a reduction in land tax. Lynne was rather aggressive in her approach to us and passed on that the sellers would only agree to that if we exchanged contracts in the following two days and as such, leaving us no time to book safety checks and review the reports.
Had we not have loved the property so much, we would not have have continued on with Colebrook Sturrock. It was very clear that they were over familiar with the sellers and it reflected in their level of professionalism throughout the transaction.
If you're an experienced buyer who knows how to negotiate, Colebrook Sturrock will not be able to meet your needs and are sure to disappoint. They do not value buyers, only sellers.
Do your research and look elsewhere.
31st May 2024 (14 weeks ago)
See all reviews
Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
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