I've been lucky enough to be a tenant of a property managed by Cound (for 8 consecutive years in one property so prospective landlords read on!!.) and to have bought through them also - so if you're thinking of buying go straight to the bottom of the review :)
TENANTS/LANDLORDS READ HERE! The lettings part first - Cound were enormously helpful, quick to respond and resolve problems for us. I've got to say I read the last review and was shocked, and my experience doesn't relate to that at all. I know our landlord was happy too because he enjoyed a consecutive 8 year let - and you cant do that without happy tenants. Its really important to say Cound were always reasonable and fair, which is obviously the most important aspect no matter which side of the tenant/landlord fence you sit! I'll genuinely miss the interaction with the lettings team because they dealt with things well and with such good humour (...round of applause and screams from the fans for Shirley who became something of a legend in our house!). Couldn't recommend the team enough.
BUYERS READ HERE! Firstly, if you're looking at Cound you've got the first bit right - they've been in the area longer than anyone, so they know the market and all of the houses better than anyone in the area. I found their knowledge to be second to none - there was a noticeable difference between their experience in Wandsworth Town and the other agents I dealt with. As for the process, I will openly admit that I was not the easiest buyer - but they kept things on track with charm in the face of my (work-related) delays. The nicest touch though was the amazing Deborah who stayed on after work one day to talk to me about the market and answer my concerns - I really appreciated that, its nice to feel you're not on a conveyor belt which is the feeling other agencies have left me with!
A great bunch of people to deal with, cheery, experienced and they get the job done. So I hope you have as good experiences as I did with them. I'm looking forward to working with them again in the future - Owning a place in Wandsworth Town now I wouldn't dream of working with anyone else - easily the market leaders in the area.
48 mo. ago