1

I rented through Domus Nova at Sutherland Avenue and the experience after moving out has been extremely disappointing.<br><br>I have been waiting since October 2025 to receive back both my deposit and advanced rent, with no resolution despite countless emails and follow-ups. Communication has been slow, unclear and often completely ignored.<br><br>The situation became so serious that I had to instruct a lawyer to pursue the return of my money — something that should never be necessary for a simple tenancy refund in London.<br><br>It is very clear that Domus Nova operates as a landlord-oriented agency, with little regard for tenants once contracts end and money is owed back.<br><br>For an agency that markets itself as high-end and professional, this level of service is extremely poor.<br><br>I would strongly advise anyone considering renting through Domus Nova to be extremely cautious — especially regarding rental refunds.... Read more
17th Feb 2026 (7 weeks ago)