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Avoid. Believe it or not, I am a Landlord complaining about Druce's treatment of our tenants ! Throughout the years we have encountered nothing but problems with Druce. They have very high turnover, have resorted to using recruiting companies to replace all the employees that are leaving. We have had countless Property Managers ( if you can call them that ). On occasion we complained to Neil McGimpsey the UK MD and Neal Verman who is the Chief Legal Compliance officer. and Rob Swann , Area Director, (Chelsea Office). I can only say that complaining to them is like to complaining to a brick wall. They could care less.
On this occasion our former tenants vacated the property and left it in good condition. On Thursday the 6th of September at 8.30 Druce was instructed by us to issue a 100% refund immediately. On the 24th of September our tenant wrote me an urgent note stating that they had still not received their deposit. We have issued a complaint to the Property Ombudsman regarding other financial impropieties which are currently being investigated. we immediately wrote to the Property Ombudsman, the MD of Druce, office of Fair Trading Standards and a few more. That got their attention as they IMMEDIATELY informed me that it was a Sort Code Issue and they would make the payment today. ( Odd that it took them 17 days to resolve a sort code issue???? Hmmmm....I'm sure they were telling me the truth.)
So if you are a tenant, be very careful who you give your deposit to. I would suggest someone other than Druce. Of course it's your choice.... Read more
24th Sep 2024 (11 weeks ago)