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HouseWorth

Druce - Chelsea

3.8

10 reviews

1 Cadogan Street, SW3 2PP

Druce Chelsea are an estate agent in Chelsea. They mainly list properties in SW1, SW10 and SW3. Over the last 6 months, they've listed 19 properties, with 9 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

Monday 9:00am - 6:30pm
Tuesday 9:00am - 6:30pm
Wednesday 9:00am - 6:30pm
Thursday 9:00am - 6:30pm
Friday 9:00am - 6:30pm
Saturday 10:00am - 2:00pm
Sunday Closed

View all details

Druce - Chelsea Reviews (10)

Have you used this agent?

All (10)

Seller (2)

Buyer (0)

Landlord (4)

Tenant (2)

General (2)

M S-M

Avoid. Believe it or not, I am a Landlord complaining about Druce's treatment of our tenants ! Throughout the years we have encountered nothing but problems with Druce. They have very high turnover, have resorted to using recruiting companies to replace all the employees that are leaving. We have had countless Property Managers ( if you can call them that ). On occasion we complained to Neil McGimpsey the UK MD and Neal Verman who is the Chief Legal Compliance officer. and Rob Swann , Area Director, (Chelsea Office). I can only say that complaining to them is like to complaining to a brick wall. They could care less. On this occasion our former tenants vacated the property and left it in good condition. On Thursday the 6th of September at 8.30 Druce was instructed by us to issue a 100% refund immediately. On the 24th of September our tenant wrote me an urgent note stating that they had still not received their deposit. We have issued a complaint to the Property Ombudsman regarding other financial impropieties which are currently being investigated. we immediately wrote to the Property Ombudsman, the MD of Druce, office of Fair Trading Standards and a few more. That got their attention as they IMMEDIATELY informed me that it was a Sort Code Issue and they would make the payment today. ( Odd that it took them 17 days to resolve a sort code issue???? Hmmmm....I'm sure they were telling me the truth.) So if you are a tenant, be very careful who you give your deposit to. I would suggest someone other than Druce. Of course it's your choice.... Read more

Landlord

24th Sep 2024 (17 weeks ago)

J Stewart-Moore

Stay well away. They will tell you that they have set the highest standards and that customer service is vital to them. Remember, WORDS ARE CHEAP. It is actions not words that count. Here is what my departing tenant had to say about their high standards "I went round myself after the professional clean and again on the last day this monday to check all was in place and nothing was forgotten. Incidentally we have had to get the professional cleaners (the ones recommended by Druce) to come back this week as despite paying over £400 they didn't even wipe down surfaces, hoover or sweep the floors..." Druce's inept management will of course reflect poorly on the Landlord in the eyes of the tenant. Rob Swann , is the manager of this office and may I say that I find his ethics to be questionable. THE FACTS : On May 20th, an employee , Emil Dimitrov called me and told me that Druce was going to start withholding base rate tax for all Overseas Landlords. I told him that Druce had been doing this since 2012, so why was he calling me? "Öh! Its just a courtesy call "he said. Suspicious, ( you have to be when dealing with Druce), I asked Emil to follow up in writing. His email said that they were going to start charging Overseas Landlords a WITHHOLDING FEE of £600.00 per annum. THIS WAS NOT MENTIONED IN HIS CALL. When asked "why", he had failed to mention the fee, he didn't respond. I call this being"DRUCED". To DRUCE a person: .."to totally ignore awkward questions posed by your customers". This skill has been perfected at all levels of the organisation. From the Managing Director to the property manager. I told him very clearly that Druce was to continue to honour our Agreement and was not to charge me any withholding fee. Further, my contract clearly and INARGUABLY states that no increase in fees can be instituted without a 90 day notification period. He responded that it was necessary to charge for this service as it took 1/2 hour every quarter to fill in the form! (That works out to £300.00 per hour!!) Again, I sent him an email and told him not to charge me. HE NEVER RESPONDED. "DRUCED " again! When they don't know what to do they just don't respond. In June I received my statement. THEY HAD CHARGED ME AND THEY HAD CHARGED ME RETROACTIVELY......AND.......THEY HAD RETROACTIVELY CHARGED ME TO THE BEGINNING OF THE YEAR....AND....INSTEAD OF £300 per hour.....they charged me a WHOPPING £720.00 per hour. Evidently form filling is now on a par with Brain Surgery! This action is in violation of the Code of Practice for Residential Estate Agents: "11d By law you must not deduct any cost or charges from ANY clients money you hold, unless your client has given you written authority to do so." I called for his boss Maria Fernandes who never replied. "DRUCED" again! Maria's boss, Rob Swann, sent me a ridiculous and very poorly written email. It was like a child trying to sound grown-up. He said it was a miscommunication and a confusion but that he would have his people reverse the charge. No apology for the wilful and underhanded actions of Ms. Fernandes and Mr. Dimitrov. No acknowledgement that Druce had violated the law. BUT he had the ---- to offer to sell my house if ever I decided to do so! Seriously. I replied to "Rob" and said there was NO miscommunication or confusion and that I expected an apology from both individuals. NO RESPONSE...."DRUCED" again! I waited a week or so and then reached out to his boss, Chief Compliance Officer, Neal Verman, who also has a credibility issue from his past as HR Manager at Chesterton's . Neal responded that he knew these people and he considered them to be courteous and professional. He said that the £100.00 (i)had been credited and offered NO APOLOGY or explanation as to why they had acted in complete violation of the Code of Practice. He avoided the awkward question. DRUCED again! (i)NEWS BULLETIN Mr. Chief Compliance Officer, it was £360.00 that was overcharged. He evidently had not done his homework. I challenged his statement........"DRUCED" again.... Read more

Landlord

25th Aug 2024 (21 weeks ago)

Z Vieille

Never go for this agency they have entered my property with contractors without my permission as they keep a copy of my keys... Read more

Landlord

21st Sep 2023 (1 year ago)

E Lagoudaki

Lee was a fantastic agent while I was looking for a flat to rent in Notting Hill. He knows his stuff! He understood my spec and showed me the right properties. Easy to communicate with, friendly and with the right attitude. He gave me good advise which helped landing a wonderful flat. By far my favourite agent during my flat hunt!... Read more

Tenant

19th Jun 2023 (1 year ago)

H Weinberg

I am writing to say how wonderful Daniella is, she helped me out of a scrape on Friday and her response to my request was immediate and was frankly the best service I have received from Bective over the last 18 years. Please pass on my feelings to whoever needs to know so she gets the praise she deserves... Read more

17th Aug 2022 (2 years ago)

C Wilbur

Professional, helpful, responsive. Bective Leslie Marsh helped secure a gorgeous new flat for our family in a very very short window of time. We will call them again when we need to relocate! Thank you.... Read more

Tenant

26th Nov 2019 (5 years ago)

T Robinson

Lizzie (our agent) was very professional, helpful and went out of her way to make our move a smooth as possible. Highly recommended... Read more

7th Nov 2019 (5 years ago)

C Fowle

i have just let my property through Lizzie at Bective Leslie Marsh. She has been tireless at finding a suitable tenant, it's not an easy market at the moment. Lizzie is attentive, professional, courteous and nails the details, I couldn't recommend her and the team at BLM more! Thank you Lizzie!... Read more

Landlord

4th Nov 2019 (5 years ago)

J seabast

I have just sold my property through Bective Leslie Marsh, I would happily recommend friends and relatives to use these estate agents as they remained calm and courteous throughout the process. If you are looking for an agency who knows the market I would definitely advise using them for your next sale or purchase.... Read more

Seller

30th Apr 2018 (6 years ago)

M Sirven

I have sold and bought property through both Andrew and Benson. I couldn’t be happier with my experience, they are professional, helpful and extremely knowledgeable on the property market! I highly recommend Bective Leslie Marsh as estate agents in London!... Read more

Seller

22nd Mar 2018 (6 years ago)

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