1
![1/5 Stars](/images/stars/one-star-rating.svg)
I took an appointment with this agency to visit a house and, despite the email they sent me the day before the viewing to confirm the appointment, 15 minutes before the viewing the estate agent Olivia Hales called me to ask if I was on my way to attend the viewing.
I said yes and that I would be there in 20 minutes (my bus was 5 minutes late). She told me that "was a bit late for her" because she had the next viewing scheduled a few minutes after mine. I replied that the viewing was scheduled in 15 minutes and I would do my best to not be late. She told me that would be a "quick viewing then".
15 minutes later I was ten minutes away by walk to the house to visit, I called her to ask if she could wait or we could schedule another appointment for another hour or day. She replied saying that she would email me for another viewing.
She never did and the colleague that called me the day after asking for feedbacks on the viewing, in the moment he heard that I didn't visit the house because of his colleague's unavailability, just hung up the phone.
I would have appreciated being called by the agency, to cancel or reschedule the viewing, the day before or even a few hours before the appointment, I took a day off from work for the appointment and I traveled miles to do my best to be on time.... Read more
22nd Jun 2024 (5 weeks ago)