I found Robinson Michael & Jackson very professional. They have always answered my e-mails very quickly and constructively. I felt that they are working well as a team. If my main contact was away from the office, the others were still able to help me (they knew what was going on with my case). I always felt that they knew what they were doing and when we did not get any offers on our flat, they advised us to change the sale bracket and it worked. I felt that they are honest and love doing their job.
We haven't signed the sale contract yet but hopefully it will happen soon.
Wonderful team. I had a great experience. I am using this opportunity to say a big thank you to Ciara and Wendy they are the best I appreciate your support and assistance. I will recommend Your Move Estate Agent Gravesend.
AVOID !!! They sit in your house telling you how professional they are. Then you list with them and you never hear from them again!!! Joe is nothing but a liar.
The lettings team at Mann Co in Gravesend have looked after my property portfolio for many years. I have always been impressed by their knowledge, customer service and honesty. They work so hard to provide an exceptional service and my tenants have always spoke highly of them too. I wouldnt recommend anyone else. Truly a first class service. Keep up the good work ladies.
The agency re-let out the property to a new tenant on 04/09/2014 during my tenancy period when the property kept empty, without notice to me, without apology. The agency infringed my rights, treated me unfairly, ignored my statements and bullied me in a way that results in my financial losses of pro rata rental payment and full deposits no return and suffering avoidable aggravation, distress and inconvenience. The case had been forwarded to The Property Ombudsman.
If you are a tenant, please be very careful and definitely avoided.
We've been with William Charles for nearly three years and couldn't be more happy. They're quick to answer any concern, are always professional and friendly. They have lovely properties that are well maintained and
they listened to what we wanted to help us to find us the perfect one. If only all companies were so lovely!
Tried to rent a property from them. They consistently failed to return any calls. Beyond poor. Well spoken but utterly clueless, nice but dim. Totally unprofessional, if your property is listed with this agent I suggest you change agent.
We have been renting out our property for 18 months now and have found everyone at Century 21 to be professional and helpful. If there are any problems with the property they let us know immediately and arrange quotes/maintenance without problems. Our tenants have been very good and we are very satisfied with the service we receive.
I recently emailed Century 21 about a property I was keen to rent which was The Old Telephone Exchange in Merstham. I received no reply to my email so called them to enquire a couple of days later. I was told I wouldn’t be able to view it as “Chris wasn’t planning on being in the area anytime soon.” Surely your job as an estate agent is to attend a property to facilitate viewings. Instead I viewed a different property in the area that same day and signed a contract for it. I was in a position to move in within a week. I’ve noticed that this property has been listed for a while and now I realise why. If you are the landlord I suggest you find a new agent...
I would like to say a massive thank you to Ryan Cambell from hunters estate agents for his support in getting our propety. From the start of the process he made it smooth and easy. He was very patient with explaining each stage and quick to get back with a response. He helped with making the process for us stress free. We really appreciate his support.
They were supposed to call me back to confirm the floor the property was on but they didn't... They refused to book a viewing specifically for me. Told me to tag along to an already arranged one for the next day at 14.30. They took my number to call if I didn't show. I travelled from London in order to view the property and at 14.30 there was nobody there... No calls and nothing... On my way back to the station at 14.50 I bumped into the agent with the other potential buyers. He said the viewing had been scheduled for 14.45... He then could not open the flat. He had the wrong keys and had to go back to the office to swap... He ordered us to wait for him 3 floors down... Never seen anything as disorganised, unprofessional and rude. It was my mistake to call back and arrange the viewing when they didn't in spite of saying they would. I have learnt a lesson here. I would not trust these people with a matter as serious as buying property apart from the fact that I will not allow estate agents to treat me with such rudeness again.