Robinson Michael & Jackson - Gravesend mainly list properties in DA11, DA12 and ME3. Over the last 6 months, they've listed 134 properties, with 41 currently on the market.
Most of the properties listed
have 3 bedrooms.
They list properties for sale on
both Rightmove and Zoopla.
Great saleman, awful estate agent
This was our first time we had sold a property so when Matt came in with his Salesman approach of 'I know 200 people looking for a house like your's' I should have known it was too good to be true but anyway I still went with them.
Considering they sold the property from new build, the plans they put on the website were wrong!
They valued the property at £345k and to be fair to them the sales price was £327k however this was only after chasing them constantly to try and get a response about people who had been to see our house. It took nearly 2 and a half months and we hardly had any viewings. The company just didn't care about anything to do with the property as long as they sold it.
Matt also gave us rubbish about 'you will have me as a point of contact', didn't hear from him again.....
Once the house was sold officially I think in November we did not hear from Robinson and Jackson again until around Feb time, they gave us no updates on the sale, no information about how the chain was doing, nothing. We thought this all came through the solicitor until we received a call from Village Estates in Sidcup (for another part of the chain). Village Estates contacted us regularly with an update and gave us everything we needed.
After receiving a call from the manager at R&J we were told in Feb that the lady dealing with our after sales was Jackie, to which we replied 'who?'. They were supposedly meant to have contacted us every week, given us updates, let us know how things were progressing but we'd had nothing.
Still after everything we have only heard from the company once or twice since we have accepted the price.
Be warned, if you want service don't go with Robinson And Jackson Swanley, incompetent, lazy, money grabbing salesmen.
If you want your house only to be sold and you don't care about service, go to an online one.
If you want to sell your house, constantly have to chase up your estate agent, pay over the odds in comparable to the service you get and then get absolutely no contact for months because they have got you an acceptable offer, go to Robinson & Jackson in Swanley, they would be perfect for you
Be careful from this branch as most of them are dishonest and a complete liar including branch manager. Most likely they were bribed. Please avoid them so that you don't have to face any stressful situation.
I wanted to sell a property with Robinson Jackson. I used their website contact form to request a valuation, but no one called back. The next day I phoned their office, and arranged a date and time for the valuation. I received a call on the morning of the appointment to confirm the details, but the person didn't show up, and I never heard from them again.
I didn't bother trying to contact them again. There's plenty of other estate agents who provide much better customer service.