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HouseWorth

A1 Property Letting

2.9

35 reviews

Opens Monday at 9:00am

Llwynhelyg, Penrhyncoch, Aberystwyth, SY23 3EQ

A1 Property Letting are an estate agent in Llanrhystud. They mainly list properties in SY23. Over the last 6 months, they've listed 0 properties, with 1 currently on the market. They list properties for sale on Zoopla.

Opening hours

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday 10:00am - 4:00pm
Sunday Closed

View all details

A1 Property Letting Reviews (35)

Have you used this agent?

All (35)

Seller (1)

Buyer (0)

Landlord (5)

Tenant (14)

General (15)

L Richardson

I couldn't get any thing about them I had no Joy wanted to see if that had any flats to let near me... Read more

10th Nov 2021 (3 years ago)

D Finney

I've rented with the majority of major estate agents in Aberystwyth and my poorest experience so far has been with A1Property. In my case they were letting on behalf of Emyr Davies who was written is as my landlord on my tenancy agreement. If you're not aware of Emyr Davies he has been featured in the news multiple times for providing unhygienic and misleading accommodation. The first thing I immediately noticed when moving in was how unsanitary all the communal areas, upon contacting A1Property I was told that the house is not cleaned between each tenant moving in and it is instead just checked that it is in a reasonably clean condition which it was far from. I noticed there was black mould/damp underneath the kitchen sink, upon mentioning this to them they told me it was 'discolouration' from a previous incident (which I think may be the most creative way of describing mould that I've seen). The cupboard reeked to open and yet again they just stated this with no intention of doing anything about it. The oven igniter was also out so you had to manually light the pilot inside the oven and on the hobs each time you want to use them. Safety wise this is obviously not ideal and a reasonable estate agents would normally carry out this repair. But A1 are far from a reasonable agent and told me that I must continue to manually light the pilot each time and they had no intention to repair it as they had provided the means to do so by providing a box of matches to use. I noticed the seal around the shower was filthy and covered in black mould (pictures attached), I sent them 3 emails about this all of which were completely ignored. Oh their was also a random hole in my housemates room which had been comedically taped over (picture attached). To be fair there's tons of other issues I could probably mention here which I experienced during a short (but stressful) 3 months of being an A1 tenant but I think I've made my point. The only remotely positive thing I have to say is that I received my full deposit back after having to email them to send it. I don't know if the blame is with A1 themselves or the landlord but either way I'd strongly recommend staying away from them and going with a private landlord or an estate agents who care about their tenants.... Read more

Tenant

7th Oct 2021 (3 years ago)

F Baines

Although in the end we did not go with the property we were interested in due to loosing one tenant, the professional and friendly service I received from Sarah made the whole experience so much better! She was very helpful throughout the entire viewing process and also gave suggestions of how we could possibly rent the property as a smaller group. Thank you very much for providing such great service - I have no doubts that this standard would be upheld if we were to rent from this company!... Read more

7th Jun 2021 (3 years ago)

J Cuddeford

Two properties I have enquired about. Left an answerphone message and emails as follow ups. No contact back from A1 letting agent. Call yet again and informed that viewings were taking place that afternoon. And we live two and a half hours away. We had not even been invited or been contacted/refused/turned down. No excuse for feedback of short staff, phone not picked up or emails stock piling. You advertise a property and you should be there 100 percent to follow it through. Judging by your current Tenants experience, think we have had a lucky escape! The unprofessionalism of your customer service sings loudly and I will take my references and rental enquiry elsewhere.... Read more

19th Apr 2021 (3 years ago)

Z Pearce

This letting agency are to housing regulation and property maintainence what the empire were to Alderaan.... Read more

Landlord

18th Dec 2020 (4 years ago)

K Griffin

Excellent service from everyone at A1 property. Attentive to your needs and extremely helpful. Would definitely recommend!... Read more

4th Aug 2020 (4 years ago)

H Price

Been with A1 for an academic year and I have nothing bad to say about them, only good. I am very unsure about the bad reviews they've been having and none of what's been mentioned in the negative reviews have happened to me in the duration of my year. A1 have been absolutely phenomenal. People have been saying that A1 are slow at responding to their emails, but I did not experience that. I had to contact A1 on multiple occasions, and every time I did I would get a very quick response, within an hour. One reason we had to email was a few things not working or damaged around the flat. A quick email, and a very quick response later, and A1 are already on it. They would send someone over to sort the issues out within a day or two! I should also mention that you should always expect there to be a few issues with the place you move into, I have never moved into a place where I didn't have to contact an agency to have something fixed, and I have rented a few places before I rented with A1. Just send them an email, and acknowledging A1's amazing service, they will have that issue sorted in no time! They are very kind, caring, patient and understanding people. Right from the time we had a viewing around the house, to the first day of moving in I have felt this. I'd pop to the office about something and all the time I've felt welcome, it's always been a very comfortable environment. A1 have also been fantastic with giving back our deposit. We had someone move out in the middle of the year, and the deposit was returned to them before our tenancy ended. There was a bit of a misunderstanding at the end of the official tenancy in regards to the deposit, but this was not directly related to A1. The misunderstanding was caused by the complex situation of my previous flatmate moving out, and DPS's very confusing website layout because it was not made for a situation like this. We should've received an email to confirm our bank details when A1 filled in the necessary details. The situation was sorted after contacting DPS. A situation like this will not happen if you don't go through the same as we did! Just a note, don't blindly head into a tenancy, do lots of research beforehand. Read all information in your tenancy agreement, read all terms and conditions of deposit protection, know what to do, and keep your accomodation tidy and in the same condition as it was the first day you moved into your accommodation and you will not go through any issues. All in all, A1 have been absolutely wonderful and I highly recommend them.... Read more

Tenant

29th Jul 2020 (4 years ago)

W Kirkup

Been with A1 for the last two years. Both propertys were great value for money and property managers were always friendly, helpful and professional. Would definitely recommend to other students.... Read more

Tenant

22nd Jul 2020 (4 years ago)

D Morris

A very professional and friendly business, any issues with customer service I've had they have constantly corrected the situation. The agent who showed me the property was very friendly and helpful. Will definitely use with this company again.... Read more

21st Jun 2020 (4 years ago)

L Barnett

5+++ stars! Hard working, caring, dedicated and empathetic team. Had a brilliant year living in their property and have just moved to another one of theirs. All problems handled timely and professionally. Really felt like they were in our corner. Our move could not have been smoother. They had our new property ready within two days of the previous tenant moving out! Always able to get in touch and always felt heard. Couldn’t recommend enough!... Read more

Tenant

9th Jun 2020 (4 years ago)

H Sheard

Disgusting organisation. Rude and unprofessional staff, will make false promises to get you (probably a young and dumb student like myself) to rush you into signing the contract. I warn anyone against dealing with A1. It is not surprising that nobody has left a positive review, who isn't affiliated in some way with A1.... Read more

29th Apr 2020 (4 years ago)

K Habryka

DO NOT RENT WITH THEM! I was left with 600 pound debt because of the agency neglected the bills and now im liable to pay this bill which isn't even mine. SROTNGLY NOT RECOMENDED!!!!! Rude and unprofessional staff. after i tried contacting them about the bill i was shouted at over the phone. then after 2 months i tried checking on the issue to find out that no one has been taking care of the matter and i was clearly unhappy about it when trying to express my complaints i was shouted at again by the angry owner himself.... Read more

Tenant

28th Feb 2020 (4 years ago)

L Llavona

Unprofessional customer service and unacceptable acommodations. My first negative experience was by email: when asking anything about the flat, I was met with blunt unhelpful answers which left me no better than before I had asked. When I arrived, they took me to the flat I have rented. The hall was full of spiders and cobwebs, and the living room was disgusting (see pictures). It was clear no inspection of any kind had been done. The lock of my room had been forced open by one of the other tenants and the bed and a chair were broken while cigarettes littered the floor. Jason, I assume the owner, changed the lock that day but I was so scared that night that the next day I went to the agency to ask for a change of flat. I have to say that the kitchen and the bathroom in that first flat were OK and looked relatively new. I was shown another apartment which was in a similar state. The carpets were filthy and there were still crumbs on the table. It was immediately obvious that no cleaning had been done since the previous tenant. Upon further inspection, I discovered: clothes and papers in the wardrobe; dirty socks and half eaten food underneath the bed. The carpet was frayed at the edges (see pictures) and the window was cracked and the latch did not work despite being on the ground floor, meaning that it could be opened from the outside. A further thing, the bed was damaged so when lying on it, my back was at an angle rather than being flat. I went to the agency and they told me to email them pictures of the things that were wrong, which I did. It took them 3 weeks to fix the bed. The day they came to fix it, I reminded them of the other things which were not OK. The answer to the crack was that I wouldn't be charged for it but it wouldn't be fixed either; to the carpets they said it was a normal thing about old carpets and they wouldn't do anything; and about the latch that they would send the carpenter to fix it. This took over 2 months. Luckily, during that time I was able to get it fixed by a friend. Two days after getting it fixed, I noticed someone attempting to open the window. If left until the carpenter arrived, this attempt would have been succesful and I would have been sleeping while a stranger entered my room. Overall, I would not recommend to rent with this agency. Flats are not in good condition and at the price they charge. There is no excuse. I believe they don't put the effort in because they know that they are dealing with students, who are less experienced and less likely to complain. I felt unsafe and uncomfortable for the entirety of my stay and I am very glad to be out of their accomodation. Edit: having read the response from the agency, I have decided to add this edit as I believe it is better to air my grievances publicly than respond in private so everyone can read it. I have to say that you were nice the first day. I went to the agency's office and you drove me from there to the first flat. However, this was after several missed calls and waiting in the cold despite giving an approximate time that I would arrive. Yes, I agreed to the second accommodation. However, this was admittedly due to my inexperience as a tenant (which honestly in hindsight I believe the company takes advantage of). There was a time pressure in place as I was informed that other people were interested in the property and I had only one day to decide, and the fact that I had just arrived from my country and had nowhere else to go. I did complain about the flaws as mentioned in my main review. I went to the office in person to report the problems and was told it would be fixed and to email them pictures. The next day (25th September) I did this and received no response. Three weeks later (14th October), with still no response, I emailed again to chase up these issues and attach more pictures but again received no response. I think my concerns are clearly expressed and correctly placed.... Read more

Tenant

25th Jan 2020 (4 years ago)

C Jones

I was looking into renting with the company but noticee a short while ago a vague 5 star review appeared with a common surname to an employee of the company, upon a little digging on facebook it has become apparent that many if not all of the positive reviews are by friends or family of employees of the business, for example one of these reviewers has recently married an employee of the company, among others who clearly and publicly have other ties to the company, this not okay.. as it's a conflict of interests and misleading for people seeking an estate agents. If the company would like me to elaborate or provide public evidence I would be more than happy to oblige. But I would personally prefer not to name names of employees in the company without need. Look forward to hearing your response, Connor Jones... Read more

24th Jan 2020 (5 years ago)

C Parry

Very friendly and helpful staff, great to deal with. Would recommend to anyone looking for a letting agent in the Aberystwyth area!... Read more

Landlord

24th Jan 2020 (5 years ago)

G Simons

Spoke to Sarah who had a foul racist attitude.... Read more

19th Jan 2020 (5 years ago)

D Lynch

A1 property services should not be trusted and will attempt to retain deposits at the end of a tenancy by making false and inflated cleaning and repair charges. My son and friends rented a property from them for the 2018-2019 academic year. Despite an inspection in May 2019 when they were assured they would get their full £950 deposit back, and despite the property being cleaned they attempted to retain £850 for cleaning. The claim was appealed to the Deposit Protection Service who found A1’s claim unfounded and the deposit returned to the tenants. Advice to students is as follows: Photograph everything when you move in. Email all complaints Re repairs to A1 and retain them for a later appeal. Clean the property fully when you leave Agree who will be the spokesman for all of you. Appeal any deductions to the independent adjudicator at the Deposit Protection Service- it will cost you nothing and you will win.... Read more

Landlord

27th Aug 2019 (5 years ago)

Z Pearce

If you value your health or sanity don't rent with these people. I believe them to be unprofessional, rude, and dishonest.... Read more

Tenant

11th Aug 2019 (5 years ago)

J Wall

I rented with this company during my undergraduate study at Aberystwyth University. Broken promises. Incompetent, verging on dangerous, management of properties. We had a gaping hole in the wall of the communal area of the property and exposed wiring for a prolonged period of time, including during the stormy season. They erected illegal scaffolding at the back of the property. On one occasion, I woke up with Jason in my room fixing a sink, that was supposed to be fixed many months prior, with no warning whatsoever. They will cut corners at every turn, squeeze as much money out of you as possible and treat you with no respect whatsoever. Avoid.... Read more

Tenant

9th Mar 2019 (5 years ago)

F Jones

avoid at all cost absolute scammers and charlatans. should be locked up.... Read more

7th Mar 2019 (5 years ago)

A hughes

highly recomended frendly and helpful????????... Read more

16th Jan 2019 (6 years ago)

A Bryan

They sold our house very quickly... Great service... Highly recommended... Read more

Seller

16th Jan 2019 (6 years ago)

W Dennis

Sarah and Jason are very helpful and always responded to any problems with my flat quickly and efficiently. Great company would highly recommend.... Read more

3rd Dec 2018 (6 years ago)

H Thomas

A1 Property is an excellent small business run by Jason and Sarah, the two are very professional and try to help in any way possible! I highly recommend this business to anyone!... Read more

29th Nov 2018 (6 years ago)

C Thomas

Very helpful when I was late booking my room for University. Helped me go through all options available.... Read more

1st Oct 2018 (6 years ago)

K Cholakov

BEWARE! STUDENT TRAP! These are some of the most despicable and two faced people you'll ever come across. All good and friendly untill you sign the contract. They were nice to let us move in before all the repairs for the house were caried out but once we moved in they stopped caring about the property and any damages that they didn't fix before we moved in got automatically blamed on us in the first couple of months, so don't expect your deposit back. Ive waited months for things to be fixed. During my stay in their property I've overheard them openly lying to prospect tennants about the state of the house. For example we had a massive problem with our back yard that they were made aware of in December, by March/April still nothing was being done about it yet whenever they were showing people around they were telling them how they didn't know about it but were going to fix it up before they moved in... Over a 2 year period no repairs have been made to the state of the house. Another favourite trick of theirs is to not reply to your emails if you have a problem, forcing you to go speak to them in person. Then they act nice and promise taking care of it but since they haven't replied to you in writing they just end up not coming to fix it and just tell you that there was no-one in the house to open the door, yet somehow I've woken up to random people walking in with keys to the property. STAY AWAY FROM A1!... Read more

Tenant

2nd Jul 2018 (6 years ago)

M Alun

As a landlord have dealt with A1 on several occasions and always found them to be very professional and thorough each time.... Read more

Landlord

4th Apr 2018 (6 years ago)

A Greenhouse

Used a1 on number of occasions and would highly recommend this letting agency to anyone nothing was too much trouble for either Jason or Sarah Keep up the good work Andrew and Kim... Read more

Landlord

4th Apr 2018 (6 years ago)

J Thomas

I currentley live in 1 of A1's properties and have had many encounters with Jason and Sarah. Both have been very civil and very conisderate with any problems or queries ive had. Highly recommended... Read more

Tenant

4th Apr 2018 (6 years ago)

L Barth

Rented a property via this professional company. Excellent customer service, a pleasure to deal with.... Read more

Tenant

28th Mar 2018 (6 years ago)

J Edawards

I would of liked to of given them 0 stars but it wont allow me. I have never come across such arrogant and rude people as Jason and Sara. their company is a joke. They are the worst letting agents ever. I thought Philip Evans were bad but these two have knocked them out of the park...... Read more

8th Mar 2018 (6 years ago)

MrRyanbob1234

Had no problems with Sarah or A1 Lettings, been in one of their flats for a year, Sarah has always been great when I’ve had issues and that was only one and it was resolved really quick. Bills have always been done on time with receipts to prove it. Don’t get all the negative comments for me A1 have been nothing short of amazing the only reason why I’m leaving is due to relocation, if I come back A1 is where I will be going too!... Read more

Tenant

20th Feb 2018 (6 years ago)

D Freeland

Absolutely shocking treatment while with A1. Same problems as other reviews and more, huge trouble with repairs, them turning up without requesting access, ignoring attempts at communication and allowing workers in the flat without our consent. After speaking to others who went with A1 this seems to be an all too familiar situation. Best to avoid at all costs. Completely ruined one of my years in aber when I should have been concentrating on study. (Edit in regards to reply. I asked for your formal complaints procedure on 3 separate occasions and was never given it, there were also numerous unanswered emails over the course of my tenancy in which you had the chance to discuss things. So unfortunately I doubt any discussion would prove useful).... Read more

Tenant

L Wilkinson

I am a full time student at Aberystwyth University. I decided to go with A1 as they were cheap and seemed friendly when we first met them. As soon as the contract was signed things started going wrong. We were given a move in date of June (as we have our own furniture, moving isn't easy) then the date was changed to July, I had to take time off work and come back from Scotland. We arrived and the place was absolutely disgusting. I had to hire a carpet cleaner for the bedroom and even this didn't get rid of the smell. When I was ushered to sign the inventory, I thought nothing of it, as Sarah assured me that if there were any problems we would be able to amend it. This was not the case, and after returning my copy of it to them with amendments I never saw it again. Communication was terrible throughout, no notice of access was given and if we were told they were coming it was and email saying 'we will be around this morning'. I asked for notice on several occasions and was continually ignored. Workmen were given keys and told to enter without our consent or knowledge. We found out from our neighbours that throughout the summer period (after we moved our furniture and belongings in and went back to work in Scotland) that the workmen who were in to replace the bathroom floor (which I had to point out was rotten through when we arrived in June) had been given a set of keys to our flat and left them on the windowsill OUTSIDE in the front garden, for weeks, so they could access our flat whenever they needed. I should point out that no notice of entry was given the entire time, something which continued throughout our tenancy. We had a carbon monoxide leak and we were never told about by the letting agency. The boiler was in our neighbours part of the house, however, as it was a shared stairwell and there was no door at the top this would have affected us as well had my neighbor not been in the kitchen upstairs to hear the alarm. The emergency plumber who was called out informed us that the entire heating system was not up to regulation and had to be replaced. Following this, we went without heating and hot water for two weeks in the middle of winter and were not offered alternative heating arrangements until I emailed to complain. Some old and severely damaged electric heaters were then left in the house one day, again with no communication or notice of access. No gas safety certificate was ever provided despite my requests. When I first arrived I asked about a damp patch on the living room ceiling. I was assured it was an old problem and now fixed. We returned from a visit home one weekend to a sofa soaked through with dirty water and a flooded carpet. This leak, which was right above the light fitting, caused an electrical short in the middle of the night and the fire alarm went off. My neighbour rang Jason and he advised us that someone would be out in the morning to check the electrics. I wasn't happy with this and phoned the fire department, who informed me that it should be checked immediately. Upon inspection, we were advised that an electrician should be called first thing. After his information was relayed to our agents, Jason himself turned up, blew the dust off the fire alarm, and no electrician was ever called. The plumber came round several times (never with any notice or on the days he was supposed to), however the leak continued for months, right up until the day we left. We had a mould problem caused by disrepair which they refused to deal with and repairs that were made were quick fix. The stress of living in that flat ruined my year at university so much so that I had to go to the doctor about stress and nearly failed my exams. After consulting shelter we tried to negotiate an early termination of the contract and were met with hostility. They even threatened to take our deposit but we got it back in the end as the place was spotless when we left. STAY AWAY. EDIT IN RESPONSE TO REPLY: I was never given the opportunity to refuse entry to workmen. All we asked for was the notice required by law.... Read more

Tenant

GalaOrka

Extremely unprofessional, not answering the emails, won't show the properties in the photos, discriminating especially for the students. One of the worst agencies in Aberystwyth. Not recommend, avoid them!... Read more

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