Seths managed one property for me and were so good that I gave them my others to look after as well. They'll sort everything out in a speedy and professional manner and are always friendly and polite to deal with.
Worst estate agent hands down, they can't even return a phone call, nor can they arrange viewings. I feel sorry for anyone who puts their property up for rent or sale through them because seths really don't want to Put the work in to get the properties up for rent or sold. I have been trying to arrange a viewing but I am getting nowhere now I am just frustrated. DO NOT USE THIS ESTATE AGENT NOTHING BUT TIME WASTERS!! !
A big thanks to Nicol and the sales team for their hard work in selling my property. Jack provided what proved to be a very accurate market appraisal and offered expert guidance on the sales strategy as well as producing excellent photographs. Mary worked really hard with the viewings and provided very quick feedback from the viewings and queries raised. Becky provided very timely feedback and progress chasing to achieve an effective sale.
The team worked well in making this a really hassle free sale. Many thanks again Valerie
My Husband and Child have had a terrible service from the lettings department. They are totally unscrupulous in my opinion. You cannot trust them as they are only after their commission to keep rogue landlords happy. We have lived through a nightmare. Eventually we have purchased our own House now. Ms. N@@@@@@gale from FW is someone to be extremely weary of as we have learnt from our horrible experience. Think twice before going to this company.
Absolutely can’t thank Brad enough for all of the help he has given me. He was so patient with all of the questions I needed answered and he went above and beyond to help me! Thank you so much!
My partner rented our flat via Haart as we were both working on mid term FTC's in Leicester.
Very poor standard of service from the outset. 'Lettings Negotiator' (aka sales boy) had an odd condescing manner.
The move in date was delayed causing us added expense.
Haart did bare minimum in terms of repairs and staff seemed very inexperienced. In the last two months we got hold of the landlord directly & he was shocked.
Basically, Haart seemed to be a lot of fancy image but without any real tangible quality of service or value to back it up.
We've had mixed experiences of Letting agents in the past and Haart would be near bottom of our list.
To be honest, we take some of the positive reviews on Google with a pinch of salt too. All too convenient - sorry Haart.
I have been with Reliance Properties for two months and I am very pleased with their services. Very friendly staff, always happy to help. Quickly responded and resolved every issue i had so far. I would highly recommend the agency to anyone.
Absolutely terrible letting agency. Since moving into my property 9 months ago my hot water has broken down on 3 separate occasions due to the cowboy repairs this agency have made to the boiler. The last time I was without hot water for 3 entire weeks, currently it’s been a week and no repairs have been made because this is an “unfortunate circumstance”. It took 3 days since I registered the issue with them for them to even send anyone out to take a look, in the mean time Elliott requested I send photos of the issue, apparently informing them that there was no running hot water was something that needed further clarification. Since then an engineer came out and said the thermostat was broken and was going to order another one which I was told “could take a few days”. Interestingly enough when I rang the office and reminded them about the law (that hot water should be fixed within 24 hours) it was suddenly going to be fitted the next afternoon (Friday). I should also state that apparently I was still able to access hot water by simply turning on the boiler full time, a solution which did not work at all.
Returned home on the Friday to find my thermostat hanging off the wall and yet again no hot water. When I emailed about this I was told that this was because the engineer said the problem isn’t with the thermostat and is actually with the boiler and they will need to send a different engineer round to reassess the problem, but the agency didn’t feel the need to tell me this until I chased it up. Saturday comes around and still no engineer turns up, despite Elliott’s email informing me his colleague would be sorting this today and Niraj’s assurance on the phone that he would a) chase up the engineer and get them to come out urgently to me and b) that he would call me back to tell me about this. Of course neither of these things happened, unsurprisingly.
Still no hot water, will be great to see if this problem is fixed faster than the 3 weeks it took them to do so before. Also found Elliott to be very rude on the phone, actually using the phrase “this isn’t my fault” when his colleague failed to pass the message onto him to call me back. A total lack of communication in the office, which apparently is a case of the blame game, and results in myself having to send several emails and phone calls to find out anything.
There have been several other issues with this letting agency from them losing the spare key to my flat (they couldn’t remember which contractor they gave it to! Great safety for a young female living alone), to myself actually having to go out and get them a spare (for which they never paid me back for), to them not having a key for the electric meter room (or better yet not even knowing the lock had been changed on the door of this room!), to the mold that grows in the flats (which Elliott personally told me when he came to do a flat inspection that he would be looking into and getting back to me- never bothered chasing this, just used a dehumidifier instead as much less hassle than getting anything from this agency), to the extractor fan in the bathroom which is not wired correctly (or legally) in my flat, to the door to my block of flats having been broken and unlocked for literal months, to hearing office workers slate other tenants whilst I’ve been sat in their office.
When the agency reply to this review stating that they are currently fixing these problems (or better yet claim they have nobody under my name) bear in mind that by fixing they mean using as many delaying tactics as possible until they find the cheapest cowboy engineer to bodge the job until it breaks down again. I have absolutely no doubt the positive reviews on here are friends and family of staff in the office.
Do not use this agency.