As first time buyers, buying a property is an intimidating and scary process so we decided to have Gareth Pontin as our mortgage advisor who is based at Fox and Sons. He was incredibly patient, demonstrating everything in detail so we were able to choose the best product for us and save ourselves some money. If we had any question, big or small, Gareth always made himself available and was very punctual in responding and putting our minds at rest. I would highly recommend choosing Gareth as your mortgage advisor!
Our experience of viewing recently was pretty woeful. Recorded all the wrong details so could not return calls/email. Only seemed interesting in securing a mortgage appointment having asked 5 times before I even made it in the first room of the first viewing. And very odd marketing advice to owners having marketed all over rightmove etc at one price (for some time) even though the owner would only accept more - under a bazaar 'guide price' strategy. Shows a distinct lack of buyer behaviour and market awareness
As a landlord I have used the services of Taylor Robinson and Ben Cannon for 5 years and am delighted with their professionalism. Joe Obrart
Extremely unprofessional, left me waiting at an arranged viewing for 45 minutes without contact... Did not turn up. 1 week later, still no response not even a petty excuse. Would not use again.
EDIT: Also Lie when responding to reviews, attached is a screen capture of my arrangement with Gosia.
reading other reviews they do make a hobby of blaming their customers for their own disregard.
Thank you to Jody for her excellent support and all at Connells, first class service as always.
An absolutely disgraceful company. You are nothing to them. Please avoid for your own benefit, they are dishonest and their mortgage brokerage service is abysmal. Even their staff criticize their own company
Boscobel House, 109 High Street, Crawley, West Sussex
Recently I had a genuines experience at the Greenaway Residential Estate Agency. I have never heard about the agency before but I would highly recommended. From day one Sam was extremely helpful and courteous. He helped to find perfect property to move in. The main thing is he always greeted me with smile and welcomed me at all the times . Simon one of the agency manager was extremely efficient and helpful dealing with difficult situation with a previous agency. They both delivered one of the most special and memorable experience. An inspiring customer experience is the link to organization success.THANK YOU VERY MUCH !
We have had a very good experience with Sam, Simon and the team. They have been very kind and helpful. Nearly had a blip with the moving in date but they done a great job in sorting that out. Would definitely recommend to others.
We’ve been on both sides of the negotiating table with this broker.
A few years ago they helped to sell out business and we were really happy with everything they did and got ready to enjoy a slower pace.
Fast forward a few years, and we went on the lookout for a smaller business to keep us busy. We didn’t end up buying it from them as we couldn’t agree on price but they again were very helpful to us.
Having now dealt with others we would recommend them even more to people buying and selling a business.
Was just told on the phone, that they were out of my league! Then he hung up, all because I questioned the 5% selling fee. However, after the company reading the review, they called me up and apologised. Well done! Apology accepted!