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- Connells - East Grinstead
Connells - East Grinstead
Opens tomorrow at 8:30am
90 London Road, RH19 1EP
Established in 1936, Connells are a network of high street estate agency branches, dedicated to providing a wide range of home moving services. At East Grinstead, our team can help with selling or buying, letting or renting, mortgage services and much more to facilitate every step of your journey. Choose us.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
Connells - East Grinstead Reviews (92)
Have you used this agent?
82%
10%
0%
0%
9%
All (92)
Seller (32)
Buyer (19)
Landlord (4)
Tenant (4)
General (33)
J Cumming
With the new energy of Cailean leading from the top my sale was completed, as a team communication was good and i was always informed of what was occurring a good job all round
Seller
28th May 2025 (15 days ago)
Q Alexandra
I have been having a very positive experience with Connells, particularly with Rob, who has been very helpful and has gone the extra mile for us selling our property. Thank you Rob, keep up the good work! <3
Seller
28th May 2025 (15 days ago)
Anonymous Homeseller
Good people, always available to help and smooth the sale process
Seller
24th May 2025 (19 days ago)
N Marzetti
Brilliant service. Lissy has always kept me up to date with everything I have needed.
17th Apr 2025 (8 weeks ago)
C Warner
I had such a good experience with Lissy on Saturday with showing me around all the different properties I wanted to view. Very friendly and easy to chat to! Thank you again!!????
14th Apr 2025 (8 weeks ago)
E Scott
Excellent service by by team at connells and lissy for finding me my property
Buyer
14th Apr 2025 (8 weeks ago)
A Mar
The first time we visited the agency in person, it was on a Saturday, and we were not particularly impressed with the gentleman who welcomed us. We didn’t feel like our needs were understood.
However, I must say that after that initial visit, the agency was very proactive. I received several calls to arrange viewings and to gather information about our situation and the type of help we needed.
There was a misunderstanding regarding one of the viewings, but once again, the communication from their side was crucial. Everything was clarified and resolved promptly.
This positive experience is all thanks to Lissy, who took care of us and helped us change our minds about the agency.
We had a few viewings accompanied by Lissy, and we enjoyed the experience with her. It was nice, smooth, and comfortable.
We hope to have the chance to do a few more viewings with her and ultimately make our final choice.
14th Apr 2025 (8 weeks ago)
H Livanos
Robert showed my children and I around a property recently. He was extremely professional, friendly and genuine. He gave me space to look around whilst offering information and advice. Thank you!
11th Apr 2025 (9 weeks ago)
S gemmell
I came to Connells as I was looking for a property, Lissy couldn’t of been more help, she provided me with excellent service throughout all my viewings.
9th Apr 2025 (9 weeks ago)
Shannon
Exceptional service by Lissy. Would definitely use Connells again
9th Apr 2025 (9 weeks ago)
N Smith
I have had a very helpful professional relationship with Lissy so far. In addition to her communications she also showed me a property I was interested in and acted in a professional manner, getting back to me straight away with answers to questions that I had for her.
9th Apr 2025 (9 weeks ago)
N Essex
Excellent service. Kept me completely informed all throughout the process. Would highly recommend!
8th Apr 2025 (9 weeks ago)
D Baisden
Fantastic experience after dealing with several estate agents Kyran and his team put them to shame. Really helpful and fantastic communication. Went above and beyond on dealing with our needs including dealing with solicitors on both sides. Highly recommend using the services of this branch
Thank you so much
1st Apr 2025 (10 weeks ago)
S Houston
I appreciate all Robert Allen at Connell's assistance in helping me get my new property. A great lad, polite, informative and trustworthy.
31st Mar 2025 (10 weeks ago)
K Dicks
We cannot thank Lissy enough for her fantastic service while we are looking to buy a property. She has been efficient, communicative and incredibly helpful during the entire process. Thank you Lissy!
Buyer
23rd Mar 2025 (12 weeks ago)
A K
What an absolute liar and conman the manager Kyran is.
Kyran sat down in our own home and told us that the contract we would be signing was for 12 weeks, but after signing the contract we read it and realised it was a 26 week contract we had signed!
Yes we should of read through the contract in full detail before signing but let’s be realistic, most of us do not read through a contract in detail before signing as we are normally eager to get signed up etc!
After 6 weeks of not having even one property viewing I decided to speak to another estate agent and they gave us the advise we needed by demanding a contract cancellation due to dishonesty.
I called Kyran at Connells and demanded a cancellation of contract due to dishonesty by making us sign a contract under false pretension, and within minutes Kyran had sent me an email saying he has cancelled the contract with no fees due and he had removed our property listing from there online listings within minutes.
When I requested from Kyran his head office details for a complaint all he wanted to send me was the cancellation email for Connells and not there main contact detail. I later called Connells back to ask again for the head office details and the lad in the office clearly knew it was myself calling and became very rude and abrupt (which is on voice recording)
Overall from the day we signed the contract, we found Kyran to be extremely abrupt, rude, non proactive and useless in his communication once he had his contract signed. A complete liar and conman that makes you sign a contract under a load of lies.
If you wish to use this is estate agent then I suggest you do what we did by having voice recording cctv during your contract term discussion with Connells as well as telephone call voice recording so that if it goes wrong you have back up ready for a court like we have!
Personally I would put the sale of your house on with another estate agent.
Seller
20th Mar 2025 (12 weeks ago)
S Pariah
I went into Connells with a question regarding my property, Kieran helped me out with some advice immediately. Really good estate agents
12th Mar 2025 (13 weeks ago)
B Livanos
Many thanks Rob and Chris for the dedicated and professional work you put into marketing my home. I appreciate it very much.
Seller
11th Mar 2025 (13 weeks ago)
J Collyer
Quick to respond, overall good experience buying.
Buyer
11th Mar 2025 (13 weeks ago)
E Hart
So far so good! Rob has been professional, courteous and flexible, arranging for us to view the property we have now made an offer on... and thanks to both Rob and Kyran for working towards getting our offer accepted and for keeping in touch during the process. I'm confident they will keep working hard to make sure the purchase is speedy and straightforward!
Buyer
8th Mar 2025 (14 weeks ago)
R Moore
Rob and kyran helped me and my partner secure our first home, they were available whenever we had any questions and were on top of everything the whole way through the process.
Thank you both for your help!
Buyer
27th Feb 2025 (15 weeks ago)
E Dougal
My partner and I recently used Connells mortgage services and we have had an amazing experience with them. As first time buyers with very little knowledge to start with about mortgages Nick, the consultant we met with, was extremely helpful, very welcoming and helped us gain the needed knowledge about mortgages, where to start and also getting the best deals. Nick has over 40 years experience and a lot of knowledge as well as being very kind and friendly. Booking an appointment was a very easy process and all the staff have been very helpful and friendly. We highly recommend using Connells East Grinstead.
Buyer
23rd Feb 2025 (16 weeks ago)
M Kemmish
We used connells mortgage services as first time buyers and couldn’t recommend them enough. We met with their consultant Nick, who has over 40 years experience in the industry and has a wide range of knowledge. Nick was very helpful and was happy to answer all our questions. It was really easy to book an appointment and every member of staff we had a dealing with were very welcoming and helpful. The whole experience was really easy and we would highly recommend using Connells East Grinstead.
Buyer
23rd Feb 2025 (16 weeks ago)
C Syrett
From initial valuation to 2 offers after being on the market for only 4 days! Both Kyran and Chris have been excellent, always available and able to offer trustworthy advice when required. I also managed to secure my new property with them, all within 3 weeks and so far using the Connells Home Conveyancing Service is proving very useful and easy to keep track of both sale and purchasing milestones. They have been professional, helpful, friendly, with an efficient end to end process and I cannot fault them. Would definitely use again for any future needs!
Seller
10th Feb 2025 (17 weeks ago)
C Syrett
Although most of the dealings were through Connells and my ex-wife, Kyran and his team were very friendly, informative and proactive in getting our house on the market and under offer for the full asking price. I would recommend.
Seller
27th Jan 2025 (19 weeks ago)
M granger
We have been dealing with Kyran and Andy for the east grinstead branch and so far we could not have been happier they made every step of the process easy and put our minds to rest for any concern that we had I can not recommend them enough and Connell for any Mortgage services don’t have anything bad at all to say about them they were perfect for us! “ Corina and Adrian ”
27th Dec 2024 (24 weeks ago)
P Phillips
Well done Kyran and the team for a great selling experience from start to finish. We were followed up and kept informed but not pushed. Highly recommend
Seller
18th Dec 2024 (25 weeks ago)
M day
Kyran was great throughout the whole process of us buying our property. They were very quick to respond to any queries we had and made the process much easier.
Buyer
28th Nov 2024 (6 mo. ago)
M Madhari
We’ve recently bought our first home through connells. A huge thank you to Kyran, Chris and the whole team at Connells for helping us in each stages and for keeping us updating throughout the process. We highly recommend connells for your buyings.
Buyer
27th Nov 2024 (6 mo. ago)
S Lillis
It has been a pleasure to deal with Kyran and team. We were looking to buy a house through Connells and decided to put ours on the market with them too. This has made the whole process so much easier.
We have gone from putting our house up for sale to completing and moving in to our amazing new one, all within 12 weeks. That is very impressive, thank you very much guys!!
Seller
6th Nov 2024 (7 mo. ago)
T Pickard
Robert Adams was professional, courteous and knowledgeable when showing us around one of the properties for sale. Unfortunately the property was not for us, however it was a pleasure dealing with Rob and we would not hesitate to engage with him again, in the future should they have another suitable property for us. Keep up the good work Rob!
31st Oct 2024 (7 mo. ago)
J Turner
A big thank you to Kyran and his team for their professionalism, caring and understanding of the process for selling my probate property. I highly recommend them 5*
Seller
23rd Oct 2024 (7 mo. ago)
S Shaw
Kyran was great and always replied to any queries promptly. The advice given was always in our best interests. We were selling my late parents home. It was a sad time for us as we grew up in this house. We were treated with empathy and understanding. I would not hesitate to recommend Conells.
Seller
21st Oct 2024 (7 mo. ago)
A Burisky
A huge thank you to Chris, Kyran and the whole team at Connells.
A great experience all round from initial consultation and marketing photos to sale.
The team are professional, kind and honest. Always a quick response to my numerous questions. Always client focussed and helpful.
I always felt listened too. Thank you.????
Seller
10th Oct 2024 (8 mo. ago)
Simplicity
We have just used Connells for the second time to sell our last house. We are very happy with Connells, their help and support. Very quick to respond to messages and provide feedback. Would recommend
Seller
2nd Oct 2024 (8 mo. ago)
James
Just sold my Mother's property in East Grinstead through Connells. I was delighted with the price achieved and the service rendered. I would especially like to single out the Branch Manager Kieran, who kept in touch throughout the duration of the marketing and the sale and made the whole process as simple and stress free as possible. Would highly recommend.
Seller
20th Sep 2024 (8 mo. ago)
K Alexis
Maryianne Gomrz is an enthusiastic young dedicated agent who has gone that extra mile to show me a property in the East Grinstead area.
If you are a seller or buyer I do highly recomend for you to contact for your needs.
You will not be disappointed.
Esther n Kenneth
16th Sep 2024 (8 mo. ago)
A Barrott
Kyran and his team were so brilliant during my purchase, he worked late multiple evenings to ensure I was kept informed every step of the way and really went above and beyond for me and my partner.
Buyer
21st Aug 2024 (9 mo. ago)
J Robinson
We used Kyran at Connells to sell my late grandparents house. The marketing process was clear and effortless on our side and we were kept informed all the way through. Probate took some time to get but Kyran kept our buyers updated and understood the process well.
I would recommend Connells for their personal touches, friendly service and great market knowledge.
Seller
6th Aug 2024 (10 mo. ago)
Alex
Working with the team at Connells East Grinstead was an absolute pleasure, and a large part of that exceptional experience can be attributed to the expertise and leadership of Kyran Fielder, the branch manager.
From the moment we started the process, it was evident that Kyran had assembled a knowledgeable and skilled team of professionals. Their in-depth understanding of the local market, coupled with their commitment to providing excellent customer service, made the entire process remarkably smooth and stress-free.
Kyran's expertise shone through in the way they guided their team, ensuring that every step of the transaction was handled with efficiency and precision. The timelines were expedited without compromising on quality, and communication was consistently clear and effective. I was kept informed at every stage, and any questions or concerns were promptly addressed.
Their genuine care and attention to detail made us feel valued and supported throughout the entire process.
Kyran's leadership and the professionalism of their team made what could have been a daunting experience into a seamless and enjoyable one. I cannot recommend them highly enough to anyone seeking an estate agent who truly puts their customers interests first.
Thank you, Kyran, and the entire team, for making our selling journey a resounding success!
Seller
6th Aug 2024 (10 mo. ago)
B Alexander
Kyran and Chris have been great in helping me secure a property I had been tracking for over three months. In an unpredictable market, both have been first class to deal with and have excellent knowledge of the local market.
Buyer
30th Jul 2024 (10 mo. ago)
Anonymous Homeseller
I dealt with Kat. She was incredibly knowledgeable, very professional and proactive, and really friendly. I couldn't fault the service.
Seller
30th Jul 2024 (10 mo. ago)
A Terrington
Excellent service & sales, very happy!
24th Jul 2024 (10 mo. ago)
H Thayre
We’ve recently bought our first home through Connells. Kyran was such a big help & made sure to keep us updated throughout the process, answering all of our questions.
Would definitely recommend buying through Connells.
Buyer
24th Jul 2024 (10 mo. ago)
T Groves
Connells we're fantastic, very professional and polite, communication was brilliant we were always in the know about the property which sold very quickly by connells Highley recommended!!
Seller
23rd Jul 2024 (10 mo. ago)
C McKinlay
A highly professional agent that delivered on its promise, that being to sell the house promptly & at a good price despite a challenging market. Unrivalled marketing package with video tour & exposure across all the main selling platforms. A special note to Kyran, the Branch Manager who was efficient throughout, communicated with me at all stages & put up with my ongoing demands! Thank you Kyran, the team at East Grinstead & Connells.
Seller
16th Jul 2024 (10 mo. ago)
L Harris
Very professional and helpful, happy to have signed with them.
13th May 2024 (1 year ago)
D Mitrea
Marianna G. at Connells , was so friendly and helpful!
It was such a pleasure to meet her and liaised with her.
16th Dec 2023 (1 year ago)
M Clark
Connells delivered an efficient, personalised service for our recent move to East Grinstead, which was a whole new area for us.
Kyran and Marianna worked well as a Team, and were on hand whenever we needed them. Particularly, when we asked for viewings of our new property
. They supplied a helpful checklist of points for us to raise during the viewings, and this was useful for influencing our decision making.
Thank you K + M
25th Nov 2023 (1 year ago)
J Barden
Marianna Gomes at Connells was very helpful and courteous in suggesting potentially suitable properties and assisting with viewings
12th Sep 2023 (1 year ago)
I Sheridan
Very happy with connells service. They were proactive in moving the sale forward when the auction company were dragging their feet. Thank you
Seller
26th Jul 2023 (1 year ago)
A Simpson
Professional and courteous service
1st Jun 2023 (2 years ago)
S Khan
I am pleased to say that I received superb top class servcie from Katarina and believe she is a huge Asset to the business , her professionalism,attention to detail ,and exceptional customer servcie skills made my experience a truly positive one .
Katarina went above and beyond to ensure that my needs were met ,and I was very impressed with her knowledge and expertise in her field I would highly recommend her services To anyone in need and I am confident she will provide excellent service to her clients thanks one again for your outstanding service
Connells are very lucky to have you
Thanks for your outstanding service if I could give me then 5 stars ?? I would
31st Mar 2023 (2 years ago)
S Matters
Amazing team 5 stars all round after having a horrific time with cubit and west
11th Aug 2022 (2 years ago)
E Kopunov
Sales team - 5 stars! Mortgages team - 3 stars.
Doug and the rest of the sales team were the most pleasurable to deal with on my house hunt. While other estate agents made me doubt their agents even exist (looking at you Robinsons Crawley!), Doug was cheerful, helpful, professional and most importantly - reliable. I knew that if I called there would be a courteous and efficient administrator on the other end of the line.
Mortgages team didn't leave that good of an impression. They are extremely pushy, and I was surprised to receive a full-tilt marketing presentation at my first mortgage appointment, with Connells seemingly wanting to steal my soul and own me for the rest of my life. When I said after endless prompts and phone calls that I'll be going with an independent mortgage advisor, Erin sounded almost angry with me. Definitely not an experience I would like to repeat.
Buyer
25th Nov 2021 (3 years ago)
J Farrar
We used the East Grinstead Connells team and we were very happy with the service and support we received during our house sale. Doug and the whole team were very professional and always answered any questions we had in a prompt and timely manner. The team got us the full asking price for our house and I am happy to recommend them to other prospective customers as a team who provide a great customer service. Thank you.
Seller
18th Oct 2021 (3 years ago)
M Silhouette
We have sold our house and bought our new house with Connels. Everyone in East Grinstead team has been very helpful, professional and friendly. They always communicate with us both on our house sale and the one we are buying. We would highly recomend them.
Seller
16th Oct 2021 (3 years ago)
N Senior
Upon first meeting the team at Connells they were professional and obviously knowledgeable about the local area. Trying to sell a property during the pandemic was a challenge but Doug, Jonny and the team were marketing my property well and getting the viewing in. They kept in close contact and gave constructive feedback.
What should have been a 'quick' sale with no chain turned into a long 6 month process, through no fault of Connells. Doug, Tina and the team tried their best to keep things moving but the challanges were out of their control. At times a quicker response to emails or messages could have been given, even if it was an email to say 'sorry, nothing new to update'.
On the whole I was very pleased with the service I received from Connells and the recommendation of the solicitor from them. I would happily use their services again and recommend them to others
Seller
26th Jul 2021 (3 years ago)
P Jones
Fantastic & friendly staff, nothing was too much trouble for them, got the house sold quickly and easily!
Seller
28th Jun 2021 (3 years ago)
M Clapson
Initially was going with another agent to sell my property, but having met Doug was convinced to give Connells a try. How pleased am I? My property was sold quickly. The process was as painless as selling a house could be. The team were always happy to help with queries/updates etc.
Seller
24th Jun 2021 (3 years ago)
M Poplett
Grim! When I phone an agent, it is not unreasonable to expect a return call within a reasonable period of time. I was enquiring about a property for sale in Blindley Heath, and I can only pity the poor Vendor.
22nd Jun 2021 (3 years ago)
N maguire
All in all, a great team at Connells East Grinstead. We initially called them in to value our property after viewing a house with them. When viewing, Jonny impressed us initially with his professional, non-pushy and friendly approach. Equally, when valuing our property, Daniella impressed us with her understanding of the market and, unlike several other agents, she really ‘got’ our rather unusual property. Her valuation was spot on and Connells achieved an asking price offer within a couple of weeks, with Jonny going above and beyond to secure us a good deal. Following this, the experienced sales manager Doug has been great in keeping the sale on track through to completion. Thanks for all your help guys!
Seller
14th Mar 2021 (4 years ago)
A Hollom
Jonny from Connell's made my first purchase as stress free as it could possibly be. He was professional, let my contractors in to price up refurbishments, stayed in touch throughout and chased the necessary parties. I would definitely recommend his services to friends and family.
Buyer
25th Jan 2021 (4 years ago)
T Dalrymple
Doug and his team made the process of my purchase seamless with great communication throughout. I highly recommend using Connells East Grinstead for your estate agency needs.
Buyer
12th Jan 2021 (4 years ago)
E Campbell
Can't speak highly enough of the team at Connells in East Grinstead. My wife and I were intially unsure which agent we should use to sell our house, so we spoke to a few different firms. Doug made a really good impression on us when we met him and wasn't pushy (unlike others), so we decided to go with Connells. Getting our house marketed with them was a smooth process and the professional photos were excellent. We received an offer for the price we wanted in under a week! From accepting the offer through to completion, Connells were really proactive and made sure things kept progressing. Doug's intervention when a potential last minute hitch arose with solicitors shortly before exchange kept things on track! Strongly recommended.
Seller
6th Jan 2021 (4 years ago)
L Wates
Great customer service, extremely professional, Lesley and the team at the East Grinstead office have managed my property for over 3 years and I would have no hesitation in recommending them to anyone else contemplating renting out their property.
Landlord
12th Feb 2020 (5 years ago)
A Pearse
Both my husband and I received first class service, despite difficult Completion circumstances. Special thanks to Tina Nadesan, who pushed up and down the chain to make things happen, which was much appreciated. Kind regards Angela & Richard Pearse.
15th Jan 2020 (5 years ago)
A Canham
Great experience buying a house with Connells. Tina worked tirelessly to chase all parties and was very communicative.
Buyer
20th Dec 2019 (5 years ago)
J Shaw
They have been very friendly and helpful throughout my contact with them.
12th Oct 2019 (5 years ago)
B Kiddier
The process of selling the property was efficiently handled by Connells and the time from going onto the market to the sale completion day was very quick. Connells in East Grinstead could not have been more helpful.
Seller
25th Sep 2019 (5 years ago)
C Walk
Me and my husband moved in to a flat under Connells estate agents ~6 months back. Whenever we had an issue - it was taken up and dealt with promptly by Jody Collins (on behalf of Connells). She has been very understanding and helpful.
After giving such a positive review, 6 months after, we are still waiting for our dishwasher sorted. That's too bad. To make things worse… they delivered a stand out dishwasher … its taking up most part of the kitchen space. its just been left there. Biju mailed several times about the old and new dishwasher(not at all appropriate of our kitchen) to the Connells and no action taken so far. My husband just gave up contacting them altogether , frustrated. Atleast, if the Connells can get the dishwasher delivered out of the apartment… that would be very helpful.
Pratheeksha and Biju
Tenant
9th Sep 2019 (5 years ago)
C Walk
Me and my husband moved in to a flat under Connells estate agents ~6 months back. Whenever we had an issue - it was taken up and dealt with promptly by Jody Collins (on behalf of Connells). She has been very understanding and helpful.
Pratheeksha and Biju
Tenant
1st May 2019 (6 years ago)
A Peddell
Have been with Connells over 2 years now as a tenant. Their management has been first class and I have always had prompt and exemplary help from Jody Collins should there be an issue with the property- many thanks! Also thanks to Richard at my local Connells in Colchester.
Tenant
17th Mar 2019 (6 years ago)
J Hatt
Needed a new smoke alarm and Jody Collins at Connells organised this in a timely fashion. All resolved!
Landlord
14th Mar 2019 (6 years ago)
L Newman
Sold our property within 1 week of it being on the market! Richard and Rob were great during the whole process and went above and beyond to get our ongoing purchase over the finish line (they weren't the agents for our purchase).
Seller
27th Nov 2018 (6 years ago)
H Spiller
Thank you to Jody for her excellent support and all at Connells, first class service as always.
16th Nov 2018 (6 years ago)
A Bosley
Rob has been amazing so far! We found our dream home and he's doing everything he can do get us in before Christmas. Would highly recommend!
Buyer
12th Nov 2018 (6 years ago)
N Crowley
A big thank you to Rob, such a refreshing experience and an absolute pleasure to deal with. From start to finish, amazing!
10th Nov 2018 (6 years ago)
L Digges
We've recently had the pleasure of meeting Lesley, Richard and Rob from the lettings and sales teams at Connells. All interactions have been absolutely professional, friendly and honest. We don't have a fixed idea of whether to sell, let or stay put - so asked for their valuations and advice, which they gave without hesitation. They have not taken a "hard sell" approach, just normal and unpressurising. We received written confirmation of their appointment to visit, as well as information about how the house would be marketed - which felt organised and easy. In future, when we've figured out what we want to do, we would definitely wish to do business with the team at Connells. A great customer experience, thanks!
14th Sep 2018 (6 years ago)
G Marshall
The team at Connells in East Grinstead did a fantastic job. Dealing with a lengthy chain and multiple threads on the legal side Richard Humphrey and his colleagues used tact, diplomacy and unremitting persistence to drive the deal along and steer the chain towards conclusion. Without their constant efforts my purchase and sale might not have happened. Well done guys, I’m really grateful
Seller
29th Aug 2018 (6 years ago)
P Kelly
Exceptional service. Richard and Rob did an incredible job getting our sale to exchange after we had faced challenge after challenge resulting in continuous delays. Massive thanks.
Seller
25th Aug 2018 (6 years ago)
G Eves
Impeccable service from the team. Special thanks to the agent Rob. Friendly, helpful and not at all pushy!
24th Aug 2018 (6 years ago)
P Aggarwal
Very good experience jenny has been great with all the follow ups
We would recommend them highly
Thanks connells
27th Apr 2018 (7 years ago)
H Walker
I had a good experience with Connells, speedy and efficient service provided by Jenny Green.
18th Apr 2018 (7 years ago)
E matthews
Thank you for a speedy and efficient sale. Particular thanks to Jenny Green who nursed negotiations along.
Seller
16th Apr 2018 (7 years ago)
M Wates
Fantastic, 1st class service! I was extremely impressed with the service that I received from the Connells Lettings Department here in East Grinstead, I have used a number of Lettings agents in the past and Lesley who is the Lettings Manager and Ben the negotiator at the time and also a few years ago another very good lady negotiator who worked there, provided me outstanding service in every way. Friendly, extremely professional, extremely knowledgeable and hard working to provide me the best possible service, if only the other Letting agents could take a leaf out of their book! I 100% recommend Lesley to anyone, she is by far the best letting agent I have used, a valuable asset to the company. Thanks for all your help over the years Lesley. I would also like to add that it was great to deal with a more mature employee within the Connells group who took great care and pride in her work and was fully focused on what she was doing for me.
Landlord
13th Mar 2018 (7 years ago)
G Ritchie
I want to buy a house - but they won' t let me without using their brokers.
23rd Jan 2018 (7 years ago)
A H
An absolutely disgraceful company. You are nothing to them. Please avoid for your own benefit, they are dishonest and their mortgage brokerage service is abysmal. Even their staff criticize their own company
18th Aug 2017 (7 years ago)
W Truss
Shockingly incompetent bunch of people at all levels within the organisation, an extract from our last exchange ;
I am absolutely seething with the level of incompetence at Connells Residential Lettings team.
We highlighted to Lesley weeks ago that the tenant was in breach of contract and if the outside of the house was anything to go by then the inside would be a mess also. Now look where we are...
The report from SUSSEX INVENTORIES clearly states that the in order for the property to be let a number of items in the report need to be remediated. There is NO evidence to support the property has been professionally cleaned and if someone from the letting department at East Grinstead actually went to have a look to witness the amount of cobwebs in the house, stale smell carpets, stains on the carpets, fat/rust on the extractor, uncleansed bathrooms, weeds in the garden etc. then you would also conclude the same.
Whilst I appreciate that the tenant has offered £200 pounds towards costs, after they have said it has been professionally cleaned ! this is theirs and Connells (As manager) problem to resolve. I don't care if it takes £50 or £2,000 to get right but it needs to be put right by the 11th October as we are moving in on the 12th. If it is not put right by the 11th then we will instruct our own contractors to resolve the works and reclaim the amounts through an ombudsman.
The biggest concerns for me are the stains on the carpet and the clean. The carpet was less than 6 months old when we moved out and in immaculate condition. The stains do NOT look like coffee but dog mess. Happy to be proved wrong. If they don't come up with a proper clean then we will need to recover the cost of replacing the carpet which will be a couple of thousand pounds.
For Samantha to request if we can release the deposit just proves that she has not read the report or validated that the tenants checking out obligations have been met, else she would have not made such as request.
Please remember I requested to be placed a number of points to safeguard us from this situation to which Lesley did not action or inform us that there was no contract in-place signed by the tenant, so I'm my mind there is a level of accountability and responsibility Connells need to take-on here. When I last spoke you said that the conditions of the earlier contract will be honoured and they the deposit is there to safeguard us against these types of issues.
Missing from the report is any mention of the dead plants on the front house and area adjacent to Sandy Lane, confirmation of the chimney sweep these needs to be added. I will perform a detailed review of the report and inspect the property on Saturday so there may be more items to raise that have not been picked up by SUSSEX INVENTORIES..
We do not approve the release of the deposit until such time the points in the document are remediated or matters resolved through an ombudsman.
Landlord
29th Jul 2017 (7 years ago)
S Mitchell
Jeremy rodericks who works at connells was my advisor when i was purchasing a property.he advised me to put £1000 a side for solicitors fees and advised me which solicitors to use.i followed his instructions and ended up having to pay out £2900 in fees off the back of his poor advice.have disputed this to jeremy and connells customer service and both expect me to just accept it and are not prepared to do anything even though i lost a lot of money because of the poor advice i was given.during the time of me having to pay out more money then expected i had jeremy often ringing me up trying to get me to sign up to a will,no doubt looking to line his own pockets with the commision he would most of probably recieved from it.have asked for an answer as to why this has happened but jeremy wont tell me directly,instead he expects me to take time off work and attend a meeting with himself and another connells employee all because he has not got in in him to explain directly to me on his own
Buyer
26th Jul 2017 (7 years ago)
S Mitchell
Jeremy roderick who works at connells was my advisor when i was purchasing a property.he advised me to put £1000 a side for solicitors fees and advised me which solicitors to use.i followed his instructions and ended up having to pay out £2900 in fees off the back of his poor advice.have disputed this to jeremy and connells customer service and both expect me to just accept it and are not prepared to do anything even though i lost a lot of money because of the poor advice i was given.during the time of me having to pay out more money then expected i had jeremy often ringing me up trying to get me to sign up to a will,no doubt looking to line his own pockets with the commision he would most of probably recieved from it
Buyer
21st Jul 2017 (7 years ago)
randalllllllllll
Terrible letting agents. Slow to react, literally waited 18 months to get a gate fixed. Didn't follow procedure. Never brought any issues to our attention during "quarterly" inspections. Do not use
Tenant
12th Dec 2016 (8 years ago)
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