This is an outstanding estate agency which has represented me for several years in both sales and lettings. The team is managed by Ella Steadmanlloyd, who is extremely reliable, efficient, communicative and professional in all her dealings. Ella has gone above and beyond to help me as a landlord and a buyer on numerous occasions. Her team's professionalism and commitment to customer service is indicative of her superb leadership. I cannot recommend them highly enough.
I would never use as a seller, and feel they lied to me as a buyer. They consistently fobbled me off with a property they were selling.
Could not submit my offer correctly or update me with the details of the conditions.
Every offer I put forward, they wouldn't let me know if offer was excepted until I contacted them a day or two later, and when i did they just kept coming up with higher offers? from a "buyer/s" that suddenly appeared from nowhere.......considering this same house had NO interest in the 2 years on the market.
I kept getting the feeling they had an interest in who ever this buyer was???
Also claimed the seller would not take property off the market even if an offer was excepted, funny enough this other buyer now has the property "sstc"?
Made me feel money/offer was never going to be excepted!
VERY underhanded affair!
Any doubts and scepticism I might have had regarding estate agents has been completely dispelled by all the Reeds Rains team whom I came in contact with during the sale of my property particularly Gemma Sweeney who was the main negotiator. There were some unexpected difficulties during this process which took time to sort out. At times I became despondent but Gemma was a STAR, always positive, always encouraging and her willingness to go that extra mile to sort out issues along with her excellent communication and negotiating skills helped me through this stressful process to a positive outcome.
A big thank you to Gemma and to Lucy and all her team in the Durham Office.
1/ Staff don't post documents they say they will.
2/ Staff fail to return calls
3/Staff hide behind data protection act
4/Staff seem to look down the nose at us
Had fantastic experience with another of their offices (Stanley), but there seems to be a real problem with attitudes at the Durham Office.
We were really happy with all the people who dealt with us but especially Vicky.
They were realistic about the sale price and the time frames they expected to sell in.
Their success fees were rather high but there was nothing to pay up front so didn't mind agreeing to them.
I would recommend to people looking to retire and sell.
Was just told on the phone, that they were out of my league! Then he hung up, all because I questioned the 5% selling fee. However, after the company reading the review, they called me up and apologised. Well done! Apology accepted!