We first marketed our property through a local 'global' brand agency who produced very little. We instructed Alastair Mercer and his team at Dexters who provided an outstanding service, immediate replies to phone calls and emails as well as constructive feedback on a regular basis. They achieved a great price for my property for which myself and my husband are very grateful.
We were very happy with Jessica's service. She made the whole process stress free and was always there to help us with any questions.
I have worked with many estate agents already and Dexters was definitely the most professional.
Dealing with Lee McDermott, senior sales negotiator at Hastings Internationals was amazing. The service was very professional and honest. Lee worked very hard to achieve the best possible price under difficult market conditions. He pushed the deal across the finishing line within 6 weeks. I had high expectations, but Lee did not disappoint.
Very mixed feelings here, but overall quite disappointed.
The standard job expected of an estate agency ( the undemanding one) was adequate - essentially giving access to the property and little else, as they knew very little about the property including the fact that it had been under contract by their own lettings division.
When we needed attention they were spectacularly lacking. The seller breached the fixtures and fittings agreements due to their inability to have the right furniture removed: essentially by not exercising any due care once the contract had been signed. To add insult to injury they then offered a derisory amount in compensation that was never actually paid anyway. Not professional and certainly not recommended.
Wonderful service experience from Joana Ferreira. Looking after my property very well. I feel a great sense of comfort and confidence.
Renters look elsewhere! Complete seem to operate an anti customer service policy for anyone renting property through them. Don't be fooled by the glossy interior designed to get you to sign the tenancy agreement. When you move in you'll realise the build quality will be sub standard and Complete will not actively help you when things inevitably break or stop working. Their policy seeks to benefit only the developers and their landlords whom they have sold the property to and guaranteed high yields their investments. If you're a landlord these guys are no doubt a great option because they will never contact you or hold you accountable for any work or issue with the property. If you are thinking of renting a property with Complete I cannot stress how important it is that you look elsewhere. Unless you enjoy being treated like scum that is. Complete Prime are bad news and I hope that this review will help you with your decision to choose the right rental property with a different agency.
Jonathan gave us nothing but outstanding service. I could not recommend him highly enough. Very polite, great knowledge of the market, area and the properties we viewed. He is a credit to Knight Frank.
I have dealt with a number of agents over the years in and around Central London and Jonathan has come across extremely well. I have recommended to family and friends to use him and him alone going forward when it comes to purchasing properties in Central London. Jonathan Hough thank you once again. Fantastic job!
Useless branch for maintenance after you rent an apartment. Avoid. Every broker has access to the same properties. Now they are holding back my entire deposit over £25,000 since end November, despite we only have an issue over £2,000 ????
If you scroll through 161 reviews you will see, that 126 are from people, who have done this single review only. Probably friends and family.
71 days is how long it took Knight Frank to arrange a plumber to repair my shower cabin, making it possible to feel like a human being. I hope all you other KF tenants out there are experiencing better response to your flat issues, than I do. Never again.
First Floor - Room 3 The Shepherd?s Building West Rockley Road
I have had Regent let a number of my properties over the years and it has always been a great experience ,from organising all the furnishing to finding good tenants and making sure our rents are always paid on time. I have always dealt Alex & Ahmed and can say you wont find anymore professional than these guys. I would highly recommend Regent to any prospective landlords
Shockingly terrible service from Regent Lettings. Mis-sold from the outset and have failed to manage our property since. They avoid calls and don't answer emails even though our window has been broken for a few weeks - safety hazard! No signs of improvement sadly.
UPDATE 29/6/2017 - These issues remain outstanding months later... I'm really not sure why Regent Lettings have responded saying the issues have been rectified?
Not expensive and close to the center of it all. On site breakfast and a room for a family was perfect.
Disgrace of a hotel, dirty sheets, dirty bathroom. In dire need of a revamp. Rude staff.
Lack of care all round.
Politely asked for a refund for which I was told I would be called back, I had to call back two days later.