Just sold a property in the area and George was leading the way with viewings and support and Karolina being tenacious and following up to get the other people in the chain to move things forward. They proved to be great assets to get the sale through.
Tried to illegally demand that we pay a deposit to the estate agent (I.e. Not the seller). When we refused they threatened to not pass on our offer to the seller. Had to get solicitor to explain to them this was breaking the law. Seem to be completely clueless money grabbers.
My partner and I have just moved into a one bedroom flat in Kentish Town and have been pleased with our London Residential experience so far. We initially dealt with Stevie and she was very informative, warm and friendly. We met her at the property (and were impressed she didn’t postpone the viewing as it was amidst a snow storm) and she answered all our questions and advised us on what we could offer and how the rental process would work. We found Stevie to be a great negotiator and were thrilled she managed to make a deal with the landlord for us. Once the offer had been accepted Tanya helped with contractual information and sent through all our documents- upon asking for the details of what we should expect next/if we’d done everything we needed to as tenants Tanya was quick to answer and was again very helpful. We received the inventory documents quickly from Tanya and our moving in day went smoothly (both Stevie and Tanya were also very understanding when my partner made a pretty embarrassing faux-pas with the keys!). The property management team have also been very helpful and were able to get our window locks, which were out of order, replaced in a matter of days. Overall, the London Residential team have been accommodating, friendly and helpful! Thanks!
Property management answers quickly and is very friendly, but one of the agents dealing with us, Innes, is rude, unprofessional and not communicative.
Ahmad has been very helpful with finding a perfect house. He truly goes above and beyond. His customer service was absolutely amazing. Would recommend Haart Wembley to anyone who is looking for hassle free, informative and friendly service.
Shocking agent. I called 4 times to view a property and heard nothing back. I emailed via the website and still nothing. I don't understand their customer service. V.poor
Would not hesitant to recommend Bler and his company 'London Habitat'. Lovely guy, extremely effecient and most importantly honest.
He kept his word with us regarding securing our flat and that was so important to us.
I'd give him 6 stars if I could.
I can't recommend this agency to anyone. They should deal with good landlords, is their responsibility. Broken toilet during the whole tenancy, because of that we get moist, as a result, money was taken from our deposit, deposit that we struggle to get back. We had to manage the inventory ourselves. We spent 300£ in locksmith, the lockers were broken and we paid from our pocket. Outrageous!
Had afternoon tea with my daughter as a treat for my birthday. Couldn’t have been more special. Attendant was polite,discreet, knowledgeable and explained everything to us as the tea progressed. Accommodated my gluten free request with ease, very special cakes and treats to enjoy. Sandwiches were a delight and the scones were exquisite, being perfectly sized and not too large, like some. The Marco Polo jam was sublime beautifully flavoured and my daughters request for no fish was accepted without question. Gorgeous china, silverware and glassware, non alcoholic sparkling champagne on offer, ideal for those who do not wish to drink during the daytime. My Laurent Perrier rose perfectly chilled and again sublime.
Top class service, surroundings beautiful and staff exceptional, really lovely treat, would return again.
For a place that stands for impeccable service, we receive appaling level of attentiveness from the staff at the afternoon tea/ dinner service. Its the holidays and they must have been busier than usual but overwhelmed is not something I expect given their reputation. Definitely not worth the spend and time.