K Parfitt

Having dealt directly with the director Sam I can tell you that these people are exactly what give estate agents a bad name and he (Sam) is as slippery as they come.If you are buying ,selling or renting I would advise you to do this with one of the many other estate agents in the area whom you can trust just not these as you will see below.
This is some time after the event and we have since purchased and moved on so this is not written in the heat of the moment so to speak.
Basically he was literally self serving in this instance as the property was of a certain interest to a developer and we were told that the offer we had put in to purchase a particular property had been rejected and that somebody elses was accepted to which I believe was something to do with this agent in one capacity or another if you know what I mean.
We had contacted the vendor directly whom had said that they were completely unaware of our offer above and over the asking price which to me immediately set the alarm bells ringing.The vendor in turn instructed the agent to sell to us and eventually our offer was accepted.
Many months down the line as I was being told it had slowed with the pandemic etc on a routine follow up as they never seemed to call me ,I was told the vendor all of a sudden did not want to sell to us and with no particular reason.Make your own mind up about that one.Anyhow one last thing was a phonecall to my wife whilst we were at our solicitors which I was present and Sam the director completely lost it down the phone shouting at my wife as he had just found out we had been touch directly with the vendor obviously much to his dislike.I will leave it there as there is much more.... Read more
Buyer
22nd Feb 2021 (4 years ago)
dan
Great team, very positive experience working with them so far... Read more
12th Nov 2020 (4 years ago)
J (Penny)
We'd be very happy to recommend Alexander Knight Estate Agents – A really friendly and professional service. They are the least estate agent-y estate agents we've ever met, very down to earth and honest.... Read more
3rd Jul 2020 (4 years ago)
J Richards
Great effort and service. Thank you!... Read more
23rd Oct 2019 (5 years ago)
B berisha
Excellent service from the Alexander Knight team. Mark was especially helpful! Would definately recommend!... Read more
13th Sep 2018 (6 years ago)
P Keeler

I've learned that a letting agent is only as good as the landlord they work with. In my experience with Alexander Knight, that standard was very poor.
When we moved in to our property, we were greeted with grime, mess and awful 'repairs'. Throughout our tenancy we were subjected to even worse and anytime 'repairs' were made, they were shoddy and not fit for purpose, some even being dangerous. For example, plugs were left hanging off the walls for months. We were also expected to pay full rent the entire time these works were being carried out and we had to make huge efforts to ensure that we got a reduction.
As the management agent, we had expected Alexander Knight to act in our best interests, as well as the landlord's. However, we always were made to feel like our concerns were secondary and we were not taken seriously. Though Alexander Knight organised a meeting with the landlord (at our request), they did very little to speak on our behalf and bring both parties to an understanding, leaving us feeling helpless in a bad situation.
I would not wish the experience we had on anyone else. Whilst I notice that a majority of the reviews are positive and I cannot speak for the other properties, this property and the way it was handled was far from a positive experience and I don't think that should go unnoticed.
I had a frank conversation with Alexander Knight, saying that they should not be enabling bad landlords by working with them and I was told that they would not be letting this property again, unless it was refurbished. I sincerely hope that is the case.
I am leaving this review, because we have since learned that there are attempts being made to take money from our deposit and one of my housemates has been given a negative reference for her new property, leaving her relying on a guarantor. I felt that after the appalling experience we had and the nightmare we went through, that we would be allowed to move on with our lives without further negativity and we could just forget. This has not been the case and therefore I won't move on without sharing my experience with other, fellow renters.... Read more
Tenant
16th Aug 2018 (6 years ago)
C Short
I had a great experience working with Alexander Knight, they were very diligent & conducted themselves in a great manner. I would definitely work with them again.... Read more
31st Jul 2018 (6 years ago)
K A
Very helpful, responsive agent who answered my never-ending questions with patience and good humour. Highly recommended.... Read more
6th Jun 2018 (7 years ago)
L ross
5* Service from start to finish. I have found Alexander Knight estate agent to be positively seamless. Great thanks to Sam and Lee who have been especially accommodating. Thanks again!... Read more
23rd Apr 2018 (7 years ago)
S Patmore
Excellent Service.... Read more
13th Apr 2018 (7 years ago)
A Jaisingh
Alexander Knight was an exceptional agent to get assistance from. Everything from the phone conversations to the viewings. It was all done to a very high standard. I’d recommend!... Read more
13th Apr 2018 (7 years ago)
K Jones
Received excellent advice from one of the agents Mark, would highly reccomend using this company... Read more
13th Apr 2018 (7 years ago)
D Smallman
We're very happy with the experience we've had with Alexander Knight Estate Agents. They were always quick to respond and helpful throughout the buying process and made it easy for us to visit the property at times that suited our busy schedules.... Read more
Buyer
12th Apr 2018 (7 years ago)
M Monroe-Beres
Very professional agents. Nice to deal with. Highly recommended.... Read more
2nd Dec 2016 (8 years ago)
D Khan
Well explained deals. Clear cut business. No hidden additional charges. More then 100% recommended.... Read more
10th Jul 2016 (8 years ago)
D G
Have only dealt with them on the phone for enquiries to date (so have not rented from them) but so far I have found friendly staff that are non-invasive & candid.... Read more
27th Apr 2016 (9 years ago)
S Ant
Absolutely satisfied with the level of communication! I would definitely recommend this Property estate Agents to everyone.
I was referred by a friend also, we both we're having issues with other property management companies (the typical big names in the industry), and from the moment I picked up the phone to the moment we both made a decision- It was a comfortable and most professional experience.
Hands down, I will definitely be in touch and doing business with them again.... Read more
10th Apr 2016 (9 years ago)
M Ormesher
Fantastic, personal experience. The team understood my needs well and quickly found us a property to rent that ticked all our boxes. Would definitely recommend and when it comes time to move on I will be re-using this first rate agency.... Read more
Tenant
9th Apr 2016 (9 years ago)
G Andrew
I sold my property with Alexander Knight. They're very much a boutique Agent and it shows with the quality of their service. A real personal service with a team always on hand to help and allay my fears. Would definitely use again and recommend, Independent Estate Agents are the way to go!... Read more
Seller
31st Mar 2016 (9 years ago)