My experience with Foxtons Shoreditch has been excellent! I highly recommend working with them and especially Austin Walker
**THE MOST DISGRACEFUL** real estate agency that one can ever experience in spite of very high agency fee (almost half a grand).
Before Foxtons, I never had to live a life where I had to move into a flat with no hot water, a washing machine covered in round of mould, and a ripped mattress with bugs around.
I have requested to remove this soiled mattress after getting my own mattress on the day of move in and it took them ten days to finally come up with a solution: to liaise with the Council on my own (with no estimated time frame and the wrong council contact at first) as this is the most 'economical' option for this 'furnished' property that they hold no liability for such removal. What a self contradictory statement.
This clearly leaves me with two options: either 1) to pay high fees for immediate removal service hire or 2) to wait for weeks for the Council to collect it. Nothing but incompetent property management service - Thank you for a huge life lesson that high price tag doesn't mean quality, though.
My wife and I used Franklyn James to market and sell our property in Bow. We were very impressed with the service we received. Lee and Antony were very responsive, pro-active and diligent throughout. I would have no hesitation recommending the firm.
Terrible customer service. As many other estate agents they stopped working once they secured my deposit.
Terrible communications, I had to chase up almost everything, no repairs were made, I didn't get my contract until the very last day and now have to reorganize the entire flat as the painters have to paint the flat 2 weeks after I moved in instead of before.
TL DR: TERRIBLE CUSTOMER SERVICE, LACK PROFESSIONALISM
Keatons gave us good, straight forward advice at the beginning of the process. The photography was professional and the marketing of our flat looked great. After we'd accepted an offer, Stuart was great at keeping the process moving along by gently keeping all parties in touch with each other.
The Director Debby in Hackney branch is fantastic, however the sales consultants are all a bit arrogant. Really felt that my property was just a product to them. Didn't feel that they particularly cared.
We've had an absolutely amazing experience with Amanda. She helped us to find a perfect flat which satisfied all our conditions. I can't recommend Amanda more. She is insanely dedicated and professional. If at any point in the future we will move again, we come only to her.
I worked with Max and Rachel to rent a flat. Both Max and Rachel were very nice throughout the process. A lot of paper work was involved, and one time they stayed even after their normal office hours to do the paper work and get us the move-in date we wanted.
The saying goes that you never forget a good Real Estate agent.
Billy Flynn was everything you want: Fast, Attentive, Sympathetic. Managed to get us an amazing property that we really wanted on a beneficial term for us and the landlord: both making a small sacrifice to achieve a mutual agreement.
Would recommend him to anybody!
I am enjoying their unsolicited post ever since my house was put on the market through a different estate agent.
I especially enjoyed queuing up for twenty minutes in the post office to pick up a letter that had postage due on it. This turned out to be another one of Dexter's unsolicited letters that they had failed to put any postage on.
I have had an entirely positive experience with Dexters. Alex who appraised my property took the time to sit down with me and listen to exactly what I wanted and what I was looking for in tenants and time scales and was always both incredibly professional and helpful in anything I needed.
Jordan, who I had the most contact with, was wonderful, promptly and kindly answering any question I had and never made me feel that I was bothering him too much or the questions were unnecessary. His advice was always unbiased and I truly felt that he was thinking of what was best for me when giving it.
Whenever I couldn’t get through to Jordan I spoke to Aaron, who was also lovely and who passed on every message with absolute accuracy.
I would thoroughly recommend Dexters Shoreditch for landlords wishing to rent out their property and will definitely go back to Dexters in the future.
Kamen has been helpful with the search and any issues that occurred during our stay at our flat. He would check in with us on a consistent basis to see whether we were enjoying our choice of accommodation. The Dexters team Shoreditch are a friendly bunch who wave and smile whenever they see you pass I. front of their office. They are genuinely caring!