Jodie has been nice and quick. She was available to answer to my question the evening afterwork which was helpful. And the flat we have from them is really nice and cool!!
It was going so well for a couple years.
Now our property management agent is shirking us off with emails which include hollow assurances and smiley faces (-which I usually enjoy, but not in response to serious complaints about rats and broken toilets..) and asking us as tenants to supply information on neighbouring flats that they should hold as a professional duty.
I am happy to change my review @blakestanley in the event of some action - until recently we have been satisfied. These glossy-faced empty emails we get in response to complaints which lead nowhere have led me here and you to a 1-star review. What is your job?
11/10, Klaudia helped me find a beautiful place at great price.
We currently moved out from a foxtons property. And they charged the check out fee which was £165.. We never heard about this fee when moved in ..also the flat condition was domestic cleaning level when we came ! that was completely horrible so we had to clean all up. But for us, we had to hire professional cleaning team and that was £270!and the agency arranged it. That is quite prices but there were no choices. But then, the landlord complained about the cleaning things by calling. It is so upset cos the foxton didn't let us know anything about the whole situation. They rearranged the cleaning team but didn't notice to us and also the landlord. What a joke !
Keatons gave us good, straight forward advice at the beginning of the process. The photography was professional and the marketing of our flat looked great. After we'd accepted an offer, Stuart was great at keeping the process moving along by gently keeping all parties in touch with each other.
Initially, I had a decent level of service - valuation and photography went well.
Inevitably, as soon as we agreed to go on with Keatons we were left in hands of junior sales team who simply didn't add anything in terms of sales skills. Overheard dreadful blind alley sales speak and otherwise subdued delivery.
Negligible communication throughout. Evidently a substandard database of viewers compared with Foxtons and others.
Really think the House Simple/ Purple Bricks platform model is going to cut in half the number of houses sold by agents if this experience is anything to go on.
After months of searching for a house for my family with no success. I called the Castles office in Hackney regarding a house they were selling. From the first moment I spoke to Max right through to completion he was by far the best estate agent I've ever dealt with. During the early part of my search for a property I had some awful experiences with some agents but my purchase went through so smoothly and Max handled everything with absolute professionalism and calmness. Thanks Max for restoring my faith in estate agents!
We had such a great experience with Castles. Everyone in the office is extremely helpful and supportive. We changed agents and were very happy that we did. The whole approach of Castles to the business side of things makes everything easy and not at all corporate and impersonal. Highly recommended.
I would like highly recommend Michal Bocian to anyone. He is super good person and he is very professional. I am the owner of the property at Canary Wharf and I used to work with him since 2010 until Michal changed the office, to Hackney. Firstly, he always can find a tenant for any property or a property for any tenant. Somehow, he knows what everybody wants and he matches the people with property. Secondly, I never had property empty more than 6 weeks and it means that nobody ever looked the property to rent for too long. Lastly, and it is very important, if we would have any issue between tenant and landlord - magically, he always helped. I am very sorry that he left Canary Wharf but I hope that his new clients also will be happy as we were and our tenants over the last 6 years!
'Many thanks for taking the trouble to drive me to see four properties on Friday and Saturday. I am very grateful for the time that we spent talking through my family circumstances and aims in relation to the purchase of a new property. Our conversations about the pros and cons of each flat were very helpful. I especially appreciate the fact that you were happy to talk things through, also, with my daughters. At no time did we feel under any pressure or obligation to make a hasty decision - this would certainly have put me off. Three of the four places that you selected for viewing would have been suitable for us because you took time at the outset to be clear about exactly what it is that I'm looking for. Well done! Having taken so much care, you have helped to reduce my stress in searching for a suitable investment.'