Jodie has been nice and quick. She was available to answer to my question the evening afterwork which was helpful. And the flat we have from them is really nice and cool!!
It was going so well for a couple years.
Now our property management agent is shirking us off with emails which include hollow assurances and smiley faces (-which I usually enjoy, but not in response to serious complaints about rats and broken toilets..) and asking us as tenants to supply information on neighbouring flats that they should hold as a professional duty.
I am happy to change my review @blakestanley in the event of some action - until recently we have been satisfied. These glossy-faced empty emails we get in response to complaints which lead nowhere have led me here and you to a 1-star review. What is your job?
11/10, Klaudia helped me find a beautiful place at great price.
We currently moved out from a foxtons property. And they charged the check out fee which was £165.. We never heard about this fee when moved in ..also the flat condition was domestic cleaning level when we came ! that was completely horrible so we had to clean all up. But for us, we had to hire professional cleaning team and that was £270!and the agency arranged it. That is quite prices but there were no choices. But then, the landlord complained about the cleaning things by calling. It is so upset cos the foxton didn't let us know anything about the whole situation. They rearranged the cleaning team but didn't notice to us and also the landlord. What a joke !
I lost my partner, ended up sick, had to give up work. Keatons were so supportive and helped me achieve a fantastic sale to move on. You are a wonderful team and I will always be grateful.
Initially, I had a decent level of service - valuation and photography went well.
Inevitably, as soon as we agreed to go on with Keatons we were left in hands of junior sales team who simply didn't add anything in terms of sales skills. Overheard dreadful blind alley sales speak and otherwise subdued delivery.
Negligible communication throughout. Evidently a substandard database of viewers compared with Foxtons and others.
Really think the House Simple/ Purple Bricks platform model is going to cut in half the number of houses sold by agents if this experience is anything to go on.
I would like highly recommend Michal Bocian to anyone. He is super good person and he is very professional. I am the owner of the property at Canary Wharf and I used to work with him since 2010 until Michal changed the office, to Hackney. Firstly, he always can find a tenant for any property or a property for any tenant. Somehow, he knows what everybody wants and he matches the people with property. Secondly, I never had property empty more than 6 weeks and it means that nobody ever looked the property to rent for too long. Lastly, and it is very important, if we would have any issue between tenant and landlord - magically, he always helped. I am very sorry that he left Canary Wharf but I hope that his new clients also will be happy as we were and our tenants over the last 6 years!
Agreed to work with Foxtons for the sale of my property. I suggested an Open Day to which they said it would probably not generate enough people through the door. A few weeks after the property went on the market Foxtons suggested a reduction in asking price by 200k, reason - because of Brexit. Once that is done, still very few viewings and another reduction in asking price suggested. Realised they were all talk and did not seem to know what they were doing so dropped them as fast as I could, went to another estate agent had an Open Day with 7 couples through the door and 3 offers and got what I wanted.
Very professional and competent service, highly recommend the team. The transaction happened very quickly and I was kept well informed through the whole process.
Thrilled with the support and service from Jodie and her team. Selling my house was a big change and they were with me every step of the way.I got much more than I expected from an Estate Agent. 10/10!