My property has just been sold through Blake Stanley and I have nothing but praise for their sales team, who were prompt and professional throughout. My sales lead was Alex, who knows both the market and his profession inside out, has a lovely positive energy and was a pleasure to deal with; and Matthew has been great, too. I particularly appreciated the weekly Friday updates and their patience with my frequent telephone queries. A worthwhile local company to support, which cares about its reputation and client relationships rather than short-term sharkery. I had considered using a digital agency, but having gone through the complex sales process with Blake Stanley and also tried to buy through several online companies, I'm glad I didn't. They deserved their fee.
It was going so well for a couple years.
Now our property management agent is shirking us off with emails which include hollow assurances and smiley faces (-which I usually enjoy, but not in response to serious complaints about rats and broken toilets..) and asking us as tenants to supply information on neighbouring flats that they should hold as a professional duty.
I am happy to change my review @blakestanley in the event of some action - until recently we have been satisfied. These glossy-faced empty emails we get in response to complaints which lead nowhere have led me here and you to a 1-star review. What is your job?
11/10, Klaudia helped me find a beautiful place at great price.
**THE MOST DISGRACEFUL** real estate agency that one can ever experience in spite of very high agency fee (almost half a grand).
Before Foxtons, I never had to live a life where I had to move into a flat with no hot water, a washing machine covered in round of mould, and a ripped mattress with bugs around.
I have requested to remove this soiled mattress after getting my own mattress on the day of move in and it took them ten days to finally come up with a solution: to liaise with the Council on my own (with no estimated time frame and the wrong council contact at first) as this is the most 'economical' option for this 'furnished' property that they hold no liability for such removal. What a self contradictory statement.
This clearly leaves me with two options: either 1) to pay high fees for immediate removal service hire or 2) to wait for weeks for the Council to collect it. Nothing but incompetent property management service - Thank you for a huge life lesson that high price tag doesn't mean quality, though.
Keatons have been a great letting agency to work with. Edmund was a breath of fresh air as he wasn't overly pushy during property discussions (unlike and was very accommodating when we were running late for our viewing. They've been supportive with the whole process as we were working through the tenancy agreement negotiations and we have ended up renting a property that we love!
Initially, I had a decent level of service - valuation and photography went well.
Inevitably, as soon as we agreed to go on with Keatons we were left in hands of junior sales team who simply didn't add anything in terms of sales skills. Overheard dreadful blind alley sales speak and otherwise subdued delivery.
Negligible communication throughout. Evidently a substandard database of viewers compared with Foxtons and others.
Really think the House Simple/ Purple Bricks platform model is going to cut in half the number of houses sold by agents if this experience is anything to go on.
The team at Keaton's were extremely helpful when I recently purchased an investment property. They were happy to chase solicitors and sellers whenever it was needed. I would use them again.
Landlords, go next door!
Keatons have been nothing but useless with us from start to finish. The service they provided us was so appalling that we had to go with another agency at the end. Their competitors next door provided us with such an efficient service (at a way cheaper rate) that we really regretted having gone with them in the first place!!
Their agents are clueless. Their management team as they call it consists of one girl behind a computer who does everything wrong. We constantly had to get back to them and correct their mistakes. They even managed to lose our keys. Pure negligence.
They are only here to cash in, they don't care about anything else and they should be ashamed to charge what they charge given the service they provide.
Our experience with Castles was fantastic from start to finish due to the dedication and up front nature of the team in Clapton. We could not fault the service they provided and unlike the bigger names in the industry, we felt we got a more personal service and could trust that our transaction was in the right hands at all times, with people that know the area inside out. David and Max are doing a fantastic job and will manage your sale or purchase with the upmost integrity whilst ensuring you are happy with the process throughout. Thanks guys!
I would not hesitate to recommend Castles. David and Max were exemplary in their handling of the sale of my flat from start to finish. I was seriously considering going with an online agent but I'm so pleased i didn't because I really don't think they would have handled the after offer negotiations in such a professional and cordial manner. They were always quick to respond, transparent throughout and offered help and advice throughout the process.
I would like highly recommend Michal Bocian to anyone. He is super good person and he is very professional. I am the owner of the property at Canary Wharf and I used to work with him since 2010 until Michal changed the office, to Hackney. Firstly, he always can find a tenant for any property or a property for any tenant. Somehow, he knows what everybody wants and he matches the people with property. Secondly, I never had property empty more than 6 weeks and it means that nobody ever looked the property to rent for too long. Lastly, and it is very important, if we would have any issue between tenant and landlord - magically, he always helped. I am very sorry that he left Canary Wharf but I hope that his new clients also will be happy as we were and our tenants over the last 6 years!
Agreed to work with Foxtons for the sale of my property. I suggested an Open Day to which they said it would probably not generate enough people through the door. A few weeks after the property went on the market Foxtons suggested a reduction in asking price by 200k, reason - because of Brexit. Once that is done, still very few viewings and another reduction in asking price suggested. Realised they were all talk and did not seem to know what they were doing so dropped them as fast as I could, went to another estate agent had an Open Day with 7 couples through the door and 3 offers and got what I wanted.