An incredibly friendly, professional and efficient team. Could not recommend any other agent higher for buying a new home - they made the whole process as stress-free an experience as I can remember!
Made an offer which was accepted on the basis that the property wouldn't be marketed further. Having an offer accepted on this basis gave me the confidence to pay a large sum for a structural survey. Not 2 weeks later I received a call to tell me that someone else had made a higher offer and the vendors were going with them. I wasn't even given the opportunity to increase my offer. Don't trust a word they say and be very cautious before paying out large sums for a survey...….
I have worked with Bea from your move Tunstall branch for a couple of years now. Bea helped me find my first btl property and is currently renting out a number of properties for me. Bea and all the team are very responsive and efficient especially as I am not local to the area. Sue and Malcolm
Booked to view a property and called 74 minutes prior to viewing to say property had been sold... I booked the afternoon off work to view it, it was never mentioned during the initial phone call the property had received an offer etc. I called approx 3 days prior to day of booking... poor customer service, lady laughing on the voicemail to tell me it was sold, clearly didn’t care about how it put myself out. Won’t ever be using this estate agent again.
Excellent customer service, advice and friendliness - nothing too much trouble! Helped to ensure moving home was a stress free experience! Would definitely recommend!!! ????????
really unprofessional and totalling insulting. Andrew Garner is a very unpleasant man, when told the valuation from 3 other estate agents he became rude "your place is hardly Mayfair", My husband and I both have businesses and he was suggesting we lived in slums and were poverty stricken. If he hates his job that much he really shouldn't do it. Someone with that little passion cannot sell. His tactic is pile em high sell it cheap. He was boasting of selling a house in 3 days at the asking price, obviously too cheap. He then went on to criticise my partner for getting the house at a bargain. I could go on..... however suffice to say, avoid, avoid,avoid!!!
The Team at Bridgfords Crewe have sold my house within 8 days and my flat within 21 days. Excellent professional and friendly service. The sales brochures are professionally presented with bright glossy pictures, not photocopies which look dull. Emily Buttle handles difficult negotiations with ease and professionalism and makes sure the client is happy from start to finish. Cannot recommend them enough.
Avoid this agent if you are selling or buying! I have phoned the at least a dozen times at the crewe office, never had an answer, the only way I have got through is by calling the Nantwich office who have connected me. I have enquires about several houses and had only one call back saying that they could not contact the vendor. I emailed from Right Move about this property again a few days ago, still no response, is there anybody there? Perhaps they are understaffed? Who knows its not the fault of the employees im sure but poor management.
Keates Hulme have been very professional and managed to rent out my property in quick time especially during this lockdown by being innovative. Andrew Johnson kept me updated on regular basis about the progress being made. Very glad with the service received and would highly recommend them.
Arranged to view a property to buy in Stoke. A potential purchaser viewing the property expects the agent showing them the house to know about the house and have an understanding of the local area. The agent they sent out had no clue about the local area, didn't know about the demographics, potential tenants, rental prices etc.
Secondly after agreeing on the price and sending out the memorandum, I sent them documents and instructed my solicitor to start conveyancing and broker to arrange survey. The next day they call me to say that the vendor has had a better offer from another estate agent and all final offers should be submitted by 10am the next day. That's fine but why not make that clear to me before I made a move?
Finally the house in question is still on the market, that's fine as that's the vendors policy but they are still looking for offers above my offer.
Utterly ridiculous, unprofessional. They have a long way to go before they can call themselves an estate agency. There are plenty of other more established and well knowledged agencies in the local area so best to avoid this bunch.
Horrendous customer service, never experienced anything like it. Tried calling all week to arrange a viewing of a property, when I eventually got through after days of calling and leaving my phone ringing for almost 7 minutes before someone eventually picked up the phone, I was told they'd get back in touch with me, surprise surprise they didn't. Why anyone would try too sell their property with them after knowing this is beyond me