Exceeded all my expectations - Fantastic !! All the staff were fantastic and I could not have wished for better service. They were realistic but positive about our valuation, sold it well and supported us through some inevitable ups and downs. Hugs and empathy when one buyer pulled out, but quickly followed by optimism and sold again in just a few days. They kept on top of chasing our solicitors and spotted details when our solicitor made minor errors. Absolutely nothing to fault them on - Highly Recommended !!!!
Paul, Can we just convey our sincere thanks to you, Alannah and Alison, (and anyone else I've missed at Stephenson Browne) for you help over past 3-4 months. Your advice and reassurance has continually helped us through, what at times, appeared a very frustrating and never ending process.
Nothing was too much trouble, and both the sales advice and the continued assistance and coordination with all other vendors, together with your experience and calm nature.
We would have no problem recommending you and your team to others.
Once again, thank you.
Excellent local knowledge and the number one estate agency. If you want to sell your house, not just list it for months online, then call McGarrigle and Co. Andrew McGarrigle planned an investment portfolio with genuine insight . Impressive.
Dealt with Sam on the sales team, looked after my house purchase perfectly. He knew that I worked in the same industry up the road and understood my working hours, and even stayed late on a couple occasions to make sure I knew/understood everything that was going on. 100% happy with the service and 10/10 would use Butters again after my own company of course!
My parents house was sold quickly with no problems along the way. A professional and friendly team who were always happy to help. I would highly recommend Butters John Bee to others wanting to sell their property and will definitely use them when selling mine. A happy customer
Dealt with Jess regarding short term let, we had pets so we were struggling to find somewhere she dis her very best to help and even said could call her if had questions about something any other agents said. Unfortunately she wasn't able to find us any where but not for the lack of trying.
Worst lettings agent I have ever used.
So, to elaborate further......I guess alarm bells first started ringing when you arrange to view a house with them and they dont even turn up. Eventually we did get a house with them, paid the holding fee, then Bridgefords Crewe kindly let us know absolutely nothing about what was going to happen next, it took several calls to their support centre (with several ignored callback requests thrown in) to find out just what was going on, and where we were with the whole process.
Then came the day we got the keys (which again, told at the last minute with no idea what was happening...)
When we went to our house for the first time it was like walking in to a house which had a party the night before. The house was dirty (despite verbal promises from Bridgefords it would be cleaned) half the items in the house were broken, and there was a smell of dog wee. What took the mick furthermore was the inventory showed no record of the filthyness of the place, Im assuming whoever inspected the house prior to our arrival took was in there for about 5 seconds and then nipped off to the pub or something, so half-arsed and lazy. When we mentioned the dirt to the landlady she had no idea about the state it was in!
Furthermore Jonathan decides to take the mick even by calling me one afternoon to ask for more money which I was reluctant to do as I knew theyd just take it and then forget we even existed. I was right.
Bridgefords are every tenants worse nightmare - theyre more concerned about shirking any blame on their half rather than helping you out, even though on several occasions they will lie to your face in order to get their precious commission. Its this sort of cowardly attitude I dont like in a rental company. Both ourselves and the landlady have made a formal complaint to the director about the utter shambles of a branch they are, and it goes without saying that Id rather live in a cardboard box than use them as a rental property again.
I have used this branch of Martin & Co for several years, they are very professional and nothing is too much trouble for them. The rental inspections were once a year with plenty of notice, and always very friendly. If you are lucky enough to deal with Brenda Morris as we did then I can assure you, you will be looked after. At every opportunity she went above and beyond to exceed our expectations and made everything as simple as possible. Massive thanks to Brenda & Martin & Co for their exceptional service.
***AVOID*** if you looking for a nightmare this estate agency is the place to go, rude staff no people skills, false promises, always looking to shift blame to someone, never take responsibility for their mistakes can't express how bad they are, they are like dealing with a 3 year old always argumentative even when they are in the wrong, asked for their complaint procedure took them 5 months to get back to me with it, they are horrible people from their manager to the staff, my partner went into the Crewe branch to get my post with my ID, they didn't only refuse to give her my post but were incredible rude, horrible person with no people skills full of lies trying to take advantage of someone that just trying to make a living.. if you are looking for a place to rent or to buy please AVOID you will be doing yourself a massive favor.