Would not recommend this company, unprofessional, rude, unhelpful and overall awful to deal with.
Almost harrassed us in the beginning of our purchase and then didnt bother to reply to emails once a sale was agreed.
Definitely made the whole process more stressful than necessary and unfortunately now would go elsewhere should we ever sell up!
We are extremely happy with the service that was provided for us when selling our house with Carter Jonas- Cambridge South. From start to finish the team took care of everything for us from advertising, organising viewings, negotiating and getting us the best price for our house (which was in fact much more than we were expecting) and then helping to move things along so that we were able to move as quickly as possible. The whole team were extremely professional at all times, were always available for any support or advice needed and kept us informed throughout of everything that was happening. We highly recommend Carter Jonas- Cambridge South to anyone looking to sell their home.
The person who picked up my call (hillary) was very rude to me on the phone. She asked my name before answering my question about one of the properties. After that I missed a phone call from them, so I phoned back and the same person took the call. She just said she couldn't help me in very bad manners. Horrible service
I had the dubious honour of buying the house that cheffins had on their books for the longest time, which it has to be said is something two other estate agents failed sell before it ended up with Cheffins. Aside from a slight hiccup half-way through the buying process (which to be fair took 18 months) when the person we were dealing with left the company, they were a pleasure to deal with and kept in contact throughout. They were always willing to send someone over to let us view the house, which we did many times over that year and a half.
This was a difficult purchase for many reasons entirely unrelated to the estate agent, and they dealt with it efficiently and with good humour throughout the buying process.
Not great service at all. Do not call back
When asked if vendor would consider lower offer Just said no without checking. One week later property on with another vendor at discussed price. Another property offer made (sensible offer £5k under). Consistently chased for update. 5 months later that property was still on the market.
We have been using WL for 18 months and have found them to be extremely helpful and prompt with dealing with any issues from our rental property. They know local developments very well which is really useful when entering the tenancy market for the first time. Highly recommended.
Hands down, the best experience and service I have EVER received from an Estate Agent.
Senior negotiator Max is helpful, diligent and highly professional.
Whatley Lane make other local agents look like amateurs.
Thank you to all in the Newmarket office for such a pleasurable buying and selling experience.