Pettyson and Prestwich were great when dealing with our last two house pyrchases and 1 sale process. Very knowledgable about the local area and really friendly and personable staff.
After showing interest in an apartment in Snaresbrook and arranging a viewing by phone, I received an email confirming the address and time for the viewing. As it turned out, I was given the wrong postcode and therefore arrived at the wrong address, a 20 minute walk away from where the property was actually located. I received a call from Du Preez Botha who asked me where I was and, after explaining to him that he had indeed given me the wrong postcode he said "well I had the same postcode as you and have never been here before myself and I've managed to find it". Although I should have checked the name of the road itself as well as the postcode, I did only use the postcode as I was using my google maps app. Estate agents are by nature rather arrogant people who know the rental market well, they have a lot of interest in each property. Having said this, if a mistake is made on one's part, one should accept this, not blame the client. He did apologise, although this didn't feel too sincere. I also work in a very busy office where I am responsible for providing addresses to clients. So a word of advice from me would be to: A. double check both the number / name and street name and B. make sure the postcode provided to a potential client matches the address. In this way the time wasted for both parties will be avoided.
James is a extremely professional real estate agent. I have recommended Lawlors to my two other friends who are looking to buy in the same area. James - you've been a star! - Thank you for your help during my purchase. You really made the whole process stress free for me and my husband. We are very thankful for that. I would also like to thank Chris for his support and professionalism while James was away from office.
Would love to give these immoral, rip off merchants 0 stars. They charged £550 admin fee the highest in greater London, ignore emails, take weeks to get back to you, lie about everything. My advice stay week away as a landlord tenant.
We have recently given the management of our house to this estate agents and are very impressed with their service. Our contact there, Joe, has been very helpful making the process as clear and easy as possible for us. The property has been successfully let with less than 30 days on the market. Thank you!
An absolute dissapoontment! Very good at locking ur money away but not providing ant security at all. They’ve reassure us all will be ready after triple checking and explaining that we have to leave in hollidays, made us pack the house, 1 hour left to sign the contract and get hold of the keys they say landlord decided otherwise. A day before that landlord was all “happy and ready” as per Joe’s speech. All references checked all was fine, no protection at all for tenants , puttinf people at risk of dropping other houses and ending up on streets!
We recently sold our 2 bedroom flat with Theydons and I was very impressed with the service. James Ball was our main contact and he was absolutely fantastic, getting us the eventual buyer within a day or so of it going on the market. Slow solicitors meant that the process dragged on a little but James was very proactive at every juncture and communicated everything back to us as soon as he heard any news. I would absolutely recommend Theydons to sell your house and especially James.
The best or nothing, is a motto bestowed by Mercedes Benz, but it applies here too! Mercedes Cole is an impeccable example of customer service. Over and beyond her regular call of duty provided us with a service we would now expect from any reputable brand. Thanks a million!
To avoid. A year renting a flat with them. A nightmare. They are not honest, they lie about the conditions of renting. Not fair play. They do appointments without asking you before if you are free. They think customers are dishonest as they are.
I moved out of East London to avoid such of horrible estate agents.