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- Spencer Munson Property Services Limited
Spencer Munson Property Services Limited
Opens tomorrow at 9:00am
73 / 75 High Road South Woodfo, E18 2QP
Spencer Munson Property Services Limited are an estate agent in Walthamstow. They mainly list properties in IG10, E18 and CM15. Over the last 6 months, they've listed 18 properties, with 12 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 8:45am - 6:00pm
- Tuesday 8:45am - 6:00pm
- Wednesday 8:45am - 6:00pm
- Thursday 8:45am - 6:00pm
- Friday 8:45am - 6:00pm
- Saturday 9:00am - 4:30pm
- Sunday Closed
View all details
Spencer Munson Property Services Limited Reviews (51)
Have you used this agent?
65%
0%
0%
0%
35%
All (51)
Seller (2)
Buyer (0)
Landlord (13)
Tenant (17)
General (19)
C D
Highly recommend Spencer Munson to anyone looking to let their property. We were first time landlords and, after meeting with a few letting agents, Spencer was by far the most informative and helpful. He is hugely knowledgable and has given us invaluable advice along the way. We’ve had a great long term tenant and the whole process has been faultless. The team at SM are efficient, friendly and professional, and the service they provide is excellent.
Landlord
6th Oct 2024 (15 weeks ago)
P Charles
If I could give zero stars I would, I strongly advise anyone considering Spencer Munson Property Services to look elsewhere. My experience renting a one-bedroom flat through them was an absolute nightmare, and I wouldn't wish it on anyone.
Firstly, the staff at Spencer Munson are completely incompetent and seem unable to communicate effectively between themselves. I received conflicting information from different staff members regarding a leak in the property that took months to resolve. This issue forced my partner and me to sleep in the living room instead of our bedroom for an extended period, which was incredibly stressful.
When it came to maintenance, the situation only got worse. The flat we rented was poorly built, and when we reported issues, they sent out workers who were clearly unqualified to handle the repairs. It was evident they had no idea what they were doing, which only prolonged our discomfort.
To add to the chaos, the agency has a habit of sending emails to all tenants, even when the information only applies to a select few. This level of laziness is astonishing and reflects their overall lack of professionalism. Their communication is abysmal; they rarely answer their phones and seem to pick and choose when they feel like doing their job.
The unprofessionalism doesn't stop there. Spencer Munson himself is incredibly rude and dismissive. Dealing with him and his staff cost us our peace of mind. A male staff member from the South Woodford branch even used a key to enter our property for a viewing, despite us instructing him to knock first & he was told we were ‘no longer living there’, the Loughton branch then tried to wash their hands of the incident, blaming the South Woodford branch for the breach of privacy.
Upon moving out, the landlord and the clerk tried to take nearly £1,000 from our deposit. Thankfully, they weren’t rewarded this due to a third party adjudication, but the fact that they attempted to take such a large amount shows their true colours. They will try their best to keep your deposit, so be prepared for a fight, Spencer Munson himself also told me over the phone “you won’t win the cleaning fee, from what I’ve seen” I in fact did win and they weren’t awarded the amount that was requested, not even half of it.
I’d attach pictures but honestly no need, this review alone should make you stay very far away.
Tenant
5th Sep 2024 (19 weeks ago)
S habeeb
Frankie who works here has absolutely no etiquette of dealing with prospects. 0 training. A good agent takes time to understand the situation of the potential client, rather than outright disqualifying the person. I infact was ready to pay the deposit without even viewing the property in discussion. Knowing I am eligible and having passed references, she still ended the call abruptly saying she has other people to attend to, very unfortunate..
23rd Aug 2024 (21 weeks ago)
T Graham
I rented a property from Spencer Munson back in 2011 , throughout the tenancy Spencer and team went above and beyond. There was one occasion i was away and my son lost his keys, Spencer came out on a Sunday to give my son the spare set, a life saver has I was out of the country.
Most recently due to personal reasons I need to rent a property, I called Spencer ( luck would have it Spencer answered the call) . Within one week of the call Spencer had a beautiful property which he knew I would love. I met the landlord who was so sweet and has known and worked with Spencer for many years. I have now secured the tenancy.
I am going through a difficult time and I can not thank ‘Spencer ‘and ‘Annie’ enough for all their support and finding me a property so quickly.
I strongly recommend Spencer Munson , properties are always of a high standard and any problems are resolved quickly and effectively
Thank you Spencer & Annie making a difficult time easier
Tenant
26th Apr 2024 (8 mo. ago)
M Fahim
I’m so grateful for the excellent services and professional support received from all the staff at Spencer Munson. Extremely reliable, trustworthy and knowledgeable people. Always there to help.
18th Apr 2024 (8 mo. ago)
J B
Excellent service. Quick to respond, professional and helpful advice. Thanks to the team at Spencer Munson, appreciate the help you have given.
12th Feb 2024 (11 mo. ago)
P Roberts
Coming from someone who has worked in customer service my whole life, the woman I spoke to on the phone was incredibly rude and kept interrupting me to the point where I couldn’t get a word in edgeways, super condescending. Even the way she answered the phone was so unprofessional
31st Aug 2023 (1 year ago)
J harvey
Tara was so helpful when helping with my sudden change of rental home, I couldn’t have managed it without her, thank you so very much Tara
Tenant
16th Aug 2023 (1 year ago)
T Hardy
Annie valued our property in Chingford a while back and I can't recommend her enough. She was extremely professional and honest and able to answer all of our questions.
28th Mar 2023 (1 year ago)
C Egan
Spencer Munson were my letting / managing agent for 6 years for a house I rented out in South Woodford, London. I then instructed them to sell my house in 2021. As my letting / managing agent, I always felt I was in safe hands, and Spencer Munson (the owner) went above and beyond on several occasions to resolve issues, and ensure both myself as landlord was well represented and advised, and that my tenants were happy and well looked after. His colleague Mark on the sales side of the business provided an excellent, friendly, professional service when selling my house. I would recommend this company for their extensive local knowledge, and personal, friendly service. Many thanks Spencer, Mark and team!
13th Jun 2022 (2 years ago)
Donan
DO NOT USE THIS COMPANY
They called me and emailed me excessively even after I said I had left the property, they made a stressful situation 10 times worse.
6 months after moving out, I am still dealing with them.
Nothing was sorted and I had to chase the multiple times to get things dealt with.
They have been a nightmare to deal with and I know others have had issues too, and always seems to be very similar.
AVOID!
Tenant
28th Feb 2022 (2 years ago)
J Constantinou
Avoid them at all costs. Wasted a huge amount of time dealing with incompetence in their staff. Crazy charges for a flat left in immaculate condition. Will be reporting to the ombudsman for lack of service and rude responses
23rd Feb 2022 (2 years ago)
N Constantinou
**AVOID AT ALL COSTS**
Shocking level or service and an even worse level of communication.
I have been palmed off and even told that it's MY job to chase them to do their job...
Even had someone turn up unannounced while I was renting with them, and then lied to and told I was informed when I was not!
I had to constantly chase to get my deposit back from them and then was hit with extremely excessive charges (nearly £300 to clean a small 2 bed flat after it was left immaculate!!)
Currently have a pending complaint which has fallen outside of their procedure - AVOID
Tenant
23rd Feb 2022 (2 years ago)
V taylor
I was a fantastic tenant for years and myself and partner would mostly pay the rent ahead of schedule. However I had to end my tenancy early and was given one days notice that another tenant was moving in. Never the less the property was left in much better condition than when I moved in. Since then my old landlord has asked for my deposit to be released the deposit team are not responding to emails. I have left the property nearly 3 weeks ago and have had limited support in getting my deposit back and my emails have been ignored. Be very careful when who you give your deposit to. Once your out the property you are no longer their problem- now I will need to seek legal advice
Tenant
22nd Dec 2021 (3 years ago)
C Adams
Always been a pleasure liaising with the team at Spencer Munson, who're professional, kind and good at what they do. Special mention goes out to Lisa in Property Management who's always on the case!
Landlord
25th Oct 2021 (3 years ago)
C Prenty
Spencer Munson have been excellent to deal with. Every member of staff we have dealt with have been so professional and helpful. I couldn’t recommend them enough!!
9th Sep 2021 (3 years ago)
G Cat
We have used spencer Munson for our rental property for the last 7 years while we were overseas and for its recent sale. They were excellent throughout. Would definitely recommend!
Seller
25th Aug 2021 (3 years ago)
S BGT
The staff at spencer munson in south woodford were responsive, courteous, professional and a pleasure to deal with. I thoroughly recommend their management services to anyone who might be thinking of renting out their property, the whole process went smoothly without a glitch.
Landlord
28th Jul 2021 (3 years ago)
Anonymous Homeseller
Excellent service provided by Mark Deudney, in the Loughton office. You were very professional and supportive during a stressful time, and thank you for going that extra mile to help out!
Seller
1st Jul 2021 (3 years ago)
K Patel
They have been managing my property since 2011 and I have had no issues . Spencer is wonderful and his team are brilliant. Amanda keeps on top of all my accounting queries , Annie my letting queries and the company as a whole are brilliant.
Landlord
7th Apr 2021 (3 years ago)
C Richardson
Spencer Munson and team have been managing my property for over 8 years and have been efficient and helpful, sorting out all of the tenancy issues I couldn’t deal with due to being overseas. As well as all of the day-to-day, they found reliable tenants and even take care of any legal requirements too, a pleasure to deal with!
Landlord
20th Jul 2020 (4 years ago)
E Basso
My partner and I were very impressed with the level of customer service from Spencer Munson. In a city where the majority of letting agents provide little to none of this, Spencer Munson have restored our faith. We had a tight turnaround time from securing our flat to moving in, and Anni, Carol and Sharon were all extremely helpful and attentive in helping to move things forward as expediently as possible. Would highly recommend.
Tenant
11th Jun 2020 (4 years ago)
Samantha
I can't recommend Spencer Munson highly enough - they have stood out amongst the agents I have been in touch with during my flat search. They are highly responsive and also contact me regularly with thoughtfully-tailored suggestions. Shout out to Nathan, who is an absolute star, though all the Spencer Munson staff are great and well-trained.
9th Jun 2020 (4 years ago)
W Booth
Fantastic. Never had a problem in sixteen years. Wouldn't go anywhere else and would thoroughly recommend them. These reviews on here are just not true - ignore them totally. Will. Woodford.
4th Jun 2020 (4 years ago)
A Bailey
Very happy with their response & reaction to securing our agreement when another company let us down.
24th Feb 2020 (4 years ago)
H Patel
Excellent Service from Spencer Munson especially from Mark, Tom and Anni. First time landlord and could not fault the level of service we have received. Managed to find tenants within a week! Had various viewings in a short space of time. Renting or Buying a house can be stressful, but the team at Spencer Munson made the whole process as pain free as possible. Thank you really appreciate it!! :)
Landlord
21st Feb 2020 (4 years ago)
J TEE
We have just moved into a property let through Spencer Munson and so far we have no complaints at all... the whole process has been extremely smooth.
A special mention to the very helpful Anni in management and the Star of the Show for us - Nathan. Professional, accommodating and helpful beyond belief - Thank you so much Nathan!!!
Tenant
27th Jan 2020 (4 years ago)
A Arena
Definitely to AVOID, if You have no time to waste
1st Nov 2019 (5 years ago)
S Khan
worst customer service ever
15th Oct 2019 (5 years ago)
Nida
Renting with Spencer Munson was a frustrating experience from beginning to end.
1. When we first put a holding deposit to rent our flat we were told we had to get dozens of documents together, including mortgage statements from parents and a contract from a future job, all in the space of 5 days. We were threatened that they would keep hold of our deposit when these documents took longer to gather despite the issue being out of our hands.
2. The fees they charged for referencing, renewing contracts etc were astronomical. Thankfully the change in law in England should now prevent them from exploiting future tenants in this way.
3. Communication regarding repairs etc is very poor. When we moved in in the height of summer there were signs telling us not to open windows with broken handles. Only after chasing them on multiple occasions over the course of months were they repaired, leaving us to live in greenhouse conditions in the meantime. We had to beg for other issues such as dangerous floorboards and rusted fittings to be repaired and chase them at every juncture to make sure it happened. When there was a major leak at the property we were not reimbursed for any costs incurred from not being able to use rooms in the flat and having builders equipment drive up our electricity bill for 6 weeks.
4. They planned to increase the rent during our tenancy - coincidentally just after the law changed to stop them charging unnecessary fees to tenants. Obviously, communication regarding this was extremely efficient (in contrast to their usual slow/absent responses regarding repairs etc).
5. Finally, when it came to checking out we were again charged extortionate fees despite leaving the flat in a better condition than we found it. The report from the checkout inspection was not communicated to us for the best part of a week, and we were then told by email that would have deductions even though the only issue on the report was 2 blown lightbulbs. ("The landlord will be proposing deductions from your deposit. We are currently arranging quotes for the works required and will come back to you in due course to propose a settlement of your deposit."
Staff were not able to what the deductions were for or what the cost would amount to, and I was told that the email I was sent was a generic one sent to all tenants checking out - which indicates that they take deductions from literally every tenant regardless of the state of the property, which frankly seems like fraudulent practice.
After escalating the issue the staff member suggested the charges were for professional cleaning (which had already been done) and other issues that were already addressed. Finally they decided that the charges were only for the lightbulbs, which they did not allow us to change ourselves, instead deducting £50 for calling a handyman out to do it, on top of the £100 check out charge (the reason for which has never been clear). Despite what they said in the email they did not approve the charges with us prior, leaving us in a position where we just had to accept the situation in order to get our substantial and much needed deposit released.
All in all, I’m glad to not have to deal with them any more. I’m sure that Spencer Munson is just the product of the dysfunctional property rental market in this country and the well established industry of letting agents fleecing tenants for all they're worth. I've had much better experience renting with other agents in the past however.
Tenant
18th Aug 2019 (5 years ago)
M 24/7
This letting agent is situated along the High Rd (Spencer Munson Property Services), they explained everything thoroughly, and more than once, which helped reassure me. All advice was gratefully received, they really do know South Woodford and the surrounding area well, so a big thank you once again.
Landlord
23rd Jun 2019 (5 years ago)
L Harte
Very efficient, fairly priced and helpful managed tenancy service provided. Would highly recommend for landlords looking for estate agents to take the stress out of letting a property.
Landlord
18th Jun 2019 (5 years ago)
I Oniceanu
Big "thank you " to you guys!
6th Jun 2019 (5 years ago)
S Baker
A big thank you to all the team who helped me find my ideal property to rent. Not many agents are good at dealing with people as finicky as me, so your patience and expertise was much appreciated.
Tenant
22nd May 2019 (5 years ago)
ADurrell
Great service and great people, very happy and would recommend to anyone looking for a local independent estate agent.
13th May 2019 (5 years ago)
J Evans
Accomplished letting agent in south woodford, they went above and beyond to cater for my specific demands. They communicated at every stage of the lettings process, making my move pain free. I can highly endorse this agency.
Landlord
28th Apr 2019 (5 years ago)
P P
I decided to move to South Woodford, I did some research on the area beforehand and then ended up calling a local independent letting agent called Spencer Munson Property Services.
Long story short, I can report that before, during and after my tenure with this agency, they were friendly, professional, informative and generally more conscientious than past experiences. Once my tenancy commenced, they never made me feel less important if that makes sense, especially if I had to call them with any queries or issues, well done guys.
Tenant
21st Apr 2019 (5 years ago)
D Boost
THEY ARE NOT RETURNING TENANTS DEPOSITS
Unfortunately after 2 years of renting a property, the contract stipulates that they will advice vacating tenants within 10 days of their deposit refund. I have heard from others that are still waiting 3 months since leaving a property under SM. We actually had a bearable experience with SM and they look after 20-30 flats under the same ownership. The deposit email doesn't even reply or acknowledge your email so today and 2 months on we've got nothing. When I call the staff (who i don't blame for this debacle but have no choice but to quiz) they have been told to direct you to the email but theres no name behind it. BE VERY CAREFUL HANDING ANY MONEY TO THEM AS THEY ARE NOT RETURNING DEPOSITS.
Tenant
31st Mar 2019 (5 years ago)
E Lewis
I can highly recommend this agency, especially (if like me) you are not familiar with the area. Moving location is always a nerve-racking experience no matter how many times you have done it.
They are an independent agency, the staff are friendly and very knowledgeable of the areas they cover, I assume most must live locally. Overall I was delighted with the service I received, especially compared to larger chains I have used in the past.
17th Feb 2019 (5 years ago)
M Laurent
I can't thank Spencer Munson enough for all their support and professional service in helping me to find my gorgeous flat. I would like to thank the South Woodford branch, in particular Annie and Sharon for their 5 star assistance and support, and Anni (Loughton Branch) for her quick and helpful guidance. Can't thank you guys enough!
Tenant
2nd Jan 2019 (6 years ago)
J Badshah
Unprofessional and rude.
Ripper,
Dont give them any penny. They are bloody scam.
14th Aug 2018 (6 years ago)
A Sharma
Appalling customer service and they don't really care for tenants once you have rented the property. Dishwasher at the property broken for 3 weeks and nothing is happening even after repeated complaints. Also had power issues in the property and we have been without power at home but they have not taken this seriously. They just don't listen...! But when it comes to putting a charge they will chase you like anything but doesn't listen to your complaints. Avoid..!
Tenant
22nd Jul 2018 (6 years ago)
D Robinson
Spencer Munson has managed a property for me since 2011 and in that time they have been utterly fantastic. They have to deal with very awkward tenants on a regular basis but in my dealings with them, I've found them to be efficient, fast acting and very experienced. I have experienced awkward tenants in the past and some appear to take things out on the management company by writing poor reviews rather than being able to recognise their own failings. It is a shame when this happens as my experience of them is very positive indeed. I have no hesitation whatsoever in recommending them.
Landlord
28th Jun 2018 (6 years ago)
T Moran
Given our experience of previous estate agents, my partner and I found Spencer Munson (the South Woodford branch) to be very accommodating, efficient and friendly. I work irregular hours and often find it difficult to manage the contact needed with a move. I asked to channel all communications via email (calling in only when needed) and the team obligied completely. There were very few problems/complications, all in all we are very happy.
In particular, I would like to recognise Sharon and Maxine for their work and help with moving us into our new home. Thank you both and keep up the good work.
Tenant
7th Jan 2018 (7 years ago)
R Amaral
From almost 1000 pounds deposit, i got back 230. They call it law. I feel robbed. Lots of smiles when they ask for your money. No one shows up to give it back (guess why?). Wrong place to go or trust. Never ever again!
30th Dec 2017 (7 years ago)
G Mcmillan
I have let my property through Spencer Munson for several years and have had nothing but excellent service. The tenants that they have sourced for me have always been excellent (absolutely no issues with payment of rent or damage to the property) and the service from staff in the office is polite, knowledgeable and efficient. As an example, the tenant recently reported an issue with the hot water. The team organised a plumber to visit the same day, got a quote (reasonably priced) and approval from me all in the same day and the work completed the following day. I was happy and I'm sure the tenant was even happier. I have used other agents in the area previously and Spencer Munson is by far the best I have come across.
Landlord
13th Dec 2017 (7 years ago)
M Patel
Unprofessional and extremely rude. I don't actually even think they know what they are doing. I have never been asked questions they do by other estate agents on the first call made to them, just to arrange a viewing. Look for other agencies that have the same property. Do not use this one!
6th Dec 2017 (7 years ago)
A Moon
After paying our holding fee on a beautiful home to rent we were then subject to two weeks of conversations, being put on hold and royally messed around only to be finally told someone else moved in to the flat we signed for. Rude and unprofessional service form the letting agents. Our fee was returned but why was it ever taken in the first place; there is no value in taking money from us and calling it a holding deposit if youre not going to honour it. Sad news all round.
Tenant
22nd Aug 2017 (7 years ago)
G newman
I've been renting out property through Spencer Munson for several years.
They are very knowledgeable of the market, & quick to find & secure tenants, providing good advice along the way.
I also use them to manage the property, & they are very efficient at this.
High level of professionalism & helpfulness demonstrated consistently over the years, from owner & by all staff I have dealt with.
Landlord
24th Apr 2017 (7 years ago)
V Fernandez
Incredible lack of organisation. After a week trying to rent a flat with this agency we couldn't rent anything. Waiting for them to get the approval of the actual owner, the flat is rented to a third person. Horrible Customer Service, telling us the flat was gone when they didn't even know about which property I was asking.
Tenant
14th Dec 2016 (8 years ago)
G Peters
I have taken my property away as the manager was my best friend when I gave him my property to let, on the phone constantly helping and advising but once it was let he never took my calls when things went wrong
Landlord
18th Nov 2014 (10 years ago)
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