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Estate Agents in Acton
Ashley Samuel - Acton

Ashley Samuel - Acton

76 reviews

Opens tomorrow at 9:30am

255 High Street, Acton, London, W3 9BY

Ashley Samuel - Acton hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Ashley Samuel - Acton does have 76 reviews, with an average score of 2/5 If you're looking to sell in Acton, you may want to choose an agent with more experience. Covering this area are other estate agents, such as J W & SONS - Acton and Japan Letting Agency. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 9:30am - 6:00pm
Tuesday 9:30am - 6:00pm
Wednesday 9:30am - 6:00pm
Thursday 9:30am - 6:00pm
Friday 9:30am - 6:00pm
Saturday 9:30am - 6:00pm
Sunday Closed

View all details

Ashley Samuel - Acton Reviews (76)

Have you used this agent?

??

DO NOT RENT FROM THIS HOUSING AGENCY, I went through 26 days to get my deposit back. Choosing a property from this unprofessional agency is the worst decision you will ever make. One of the women in this agency is the rudest and cheekiest person I have ever met in the UK. 1. I contacted them to refund my deposit after I checked out and they ignored me. Until I submitted the dispute at Mydeposits, she called me at 10 pm to ask me to cancel the dispute and even threatened to return the deposit through the dispute longer if I didn't cancel, and the conversation was full of excuses and lies. 2. When they wanted to conduct viewings before I moved out, she was very rude and said that I didn't need to know the exact time they would come and see the room. When I asked for them to provide at least 24 hours' notice, she replied- “viewings will be taking place every day until you leave from 11 am - 5 pm. That includes Saturday as well. This is sufficient notice for you”) 3. she brought the wrong key when she was showing my room and asked me if I had changed the locks privately, which of course I hadn’t. The next day they came and changed the locks without notice and without giving me the key, leaving me stranded. Never choose this agency!... Read more

13th Oct 2024 (8 weeks ago)

L Grube

Spoke with Popiley who was super helpful and had amazing dedication to customer service... Read more

5th Sep 2024 (14 weeks ago)

Ada

I’ve just rented a studio through Ashley Samuel agency. I would like to point out the professionalism of the agency and the seriousness of the team. I thank the team and the manager who were very helpful. I highly recommend this agency.... Read more

23rd Aug 2024 (16 weeks ago)

L Maslin

We have happily lived in our flat for 4 years, the team at Ashley Samuel have been very helpful and understanding with us over a difficult time. They have always responded to enquiries in a timely manor.... Read more

25th Jul 2024 (20 weeks ago)

Z Hirji

Sam, Ash, and Poppy are very helpful and are quick to get back to me to me when things have gone awry.... Read more

24th Jul 2024 (20 weeks ago)

M wise

I have been renting with the acton branch and have renewed my contract 3 times, I find the staff to be very friendly, helpful and competent, not only do I love the studio flat I'm in, it has constant maintenance checks, which we are informed about before they happen and and problems I might have are dealt with very professionaly and quickly by the lovely staff, I would definitely recommend them to anyone looking for a flat to rent , which is clean well maintained and serviced, and looked after by amazing staff... Read more

23rd Jul 2024 (20 weeks ago)

F ali

Unprofessional and liars. The lady staff lied about the price mentioned on their advertisement and asked me to agree to increased rent. Their other colleague called me and showed property which was readily available but their lady staff lied that this property is not available to rent. Would never recommend this agent.... Read more

18th Jun 2024 (25 weeks ago)

E BAGHERI

The worst estate agent you can come across in London. First of all they put all the showings on one day and one hour which seems busy and they change the price as soon as you go there to see the house. If it was possible, I would not give even one star.... Read more

18th Jun 2024 (25 weeks ago)

L Kisina

Overall very positive experience with Ashley Samuel. Prompt responses with any requests I've raised on my studio and the team are always happy to help.... Read more

13th Jun 2024 (5 mo. ago)

J jose

Landlord and agents are very nice, friendly and helpful. Highly recommended.... Read more

12th Jun 2024 (5 mo. ago)

C Mills

Ashley Samuel love to lure people in with seemingly great offers, but it’s only once you’re trapped in their talons that you realise how unprofessional these scam artists can be. They must be avoided at all costs, do not give them your money because they’ll only try to steal more from you! Upon arrival the apartment was filthy, they’d just swept all the dirt underneath the clutter they thought was clever to leave there. It also took me a month of deep cleaning to scrub all the mould off of the walls. At the interview I was told that if I wanted any furniture removed it would be, but of course when I brought this up after moving in I was informed that that would be impossible as they didn’t own any storage space. Surprise surprise! There was also a clove of garlic sat in the toilet bowl, next to which sat the broken lid. Try as I might, I can’t find an explanation for this one. It was hilarious and it baffled me. After finally getting sick of the smell that had been wafting out from the back of my fridge since I first entered the apartment, I finally decided to investigate. I feel sorry for anyone that looks at the photo I have attached, but it proves what I found: a rotting mouse. Lovely! If that doesn’t demonstrate the amount of effort these people put into looking after you then I don’t know what does. The mouse was the least of my problems, however, after I discovered all of my belongings covered in ants and cockroaches. Of course, these cockroaches aren’t nearly as bad as the socially inept ones you’ll find downstairs in the office. Ashley Samuel then thought it was a good idea to wait over a month after my lease ended to return my deposit back to me, after refusing to bother to make any form of communication despite me making several attempts to contact them. It was only after I threatened legal action that suddenly, by some miracle, they could read and write. The only part of my Ashley Samuel experience that I thoroughly enjoyed was writing this terrible review, and believe me they deserve far worse than that. Avoid at all costs!! Edit: The reply below from this so called “professional” agency only further proves my point that they are complete liars. Also be sure to notice that they did not state a reason as to why they did not contact me about my deposit or why they didn’t return it to me. Very lazy and childish unfortunately. Maybe they should stop lying over google reviews and start working on their communication skills.... Read more

12th Jun 2024 (5 mo. ago)

J Terry

I’d rather take my chances on the street than deal with these people ever again - do not rent from them. If you read this and you’ve signed up to rent from them, do whatever you can to get out of it. I’ve lived in seven flats over seven years in London, so I’ve had experience with a fair few letting agents. I mean it when I say: I have never had such a bad experience as I had with Ashley Samuel. They never once responded to an email, getting them on the phone was nearly impossible, and half the time their office was closed in the middle of a working day when I tried to speak to them in person. When I did manage to speak to someone, it was, without exception, the rudest interaction I’ve ever had dealing with someone who was meant to be a customer service professional. The staff refused to take any responsibility for repairs, and couldn’t wait to hang up the phone. One single repair out of a long list was carried out in a year of living in a flat they managed, which they charged me for, despite it being a problem with a landlord’s appliance On two separate occasions, the fire alarm was damaged, resulting in a warning beep being triggered every 5 seconds throughout the building, which I could hear even on the top floor. This went on for over a month both times. Despite calls, emails, and visits to their office, they refused to lift a finger to call a repairman who I would eventually watch fix the problem in under a minute. When it was time to leave, they attempted to charge me for almost every issue I had raised, some of which predated me living in the flat. They also wouldn’t accept my notice until the very end of month, meaning I was charged for three additional weeks where I wasn’t living in the flat. They also held up my reference for the new property, which could have meant I ended up with nowhere to live. Once I’d left, they took over three weeks to return my deposit to me. For your own sake, go with literally any other agent in London.... Read more

22nd May 2024 (6 mo. ago)

kr92

We had a booked appointment for viewing, they never turned up, but not didn’t turn up. They closed the phone so you could not reach them.... Read more

20th May 2024 (6 mo. ago)

H Lee

RUDE CALLER Called asking questions about property about what kind of tenancy it had, before saying i would like to view it she says 'thank you, bye' and hangs up???what a terrible customer service. oh my god 16.5.24 call was around 1pm... Read more

16th May 2024 (6 mo. ago)

Parisl

Rude staff... Read more

15th May 2024 (6 mo. ago)

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