I have rented my flat in South Ealing with Winkworth for over 5 years. The initial letting process & subsequent contract renewals have always gone smoothly & I liked that they used an independent company for the check-in/inventory. They also manage the property because my landlord lives abroad. Mina, in particular, is fantastic - she responds quickly & will always go over & above to resolve any issues. When I look to move again, I will not hesitate to use Winkworth, if possible, & would definitely recommend them to others.
Managed to secure 2 good tenancies at asking price before the others had even started viewings
Have used Churchills for circa 10 years for both sales and rental properties. Enjoy a friendly and professional service that goes the extra mile and allows peace of mind. Highly recommended.
Initially friendly and helpful but once youve signed the paper work you can forget any kind of decent customer service.
Customer service is a joke
Telephone manner (If you can get hold of them) is disgraceful especially when they call you.
Management and communication between staff is near non exhistant.
The customer is not number one in this amature run branch of Churchills i hope the other branches are not like this.
If i could give them one less star i would.
These guys did their best to ensure we could rent the place we liked and we found them to be honest and reliable. Compared to some other agents they are much easier to work with. They tried hard to make things work for us and we have been very happy in our new home.
Yesterday I got in touch with this agent to arrange a viewing in a property in Ealing, W5. viewing was with Rebecca McCarthy. I run into the rush hour Hanger Lane traffic and was delayed a few minutes, I attempted calling the offices to notify of the situation after several attempts to an number that was on VM. Finally I got through to them 10 minutes before I arrived for my 6pm appointment.
I was caught up in at least 1 hour traffic to do this viewing.
Rebecca McCarthy a supposed lettings negotiator has left the property without notifying me that she was leaving after I had contacted her office of my delay. I had wasted 1 hour in traffic to turn up to this viewing and the agent had just disappeared!
zero effort by this agent and zero communication!
a time waster at best and that property was empty, such a big effort from the agent and If I was the landlord of 8 Westbury Road, W5 I should look to instruct an agent that bothers at least and not one that disappears from viewings!
this is the first time using RSK Acton - Priyesh was my estate agent and he has been so helpful in finding us our perfect property. (i found my flat on our first viewing) priyesh understood our requirements for the flat we needed and he certainly delivered - Thank YOU so much!!
He has been so attentive and has helped me with every inquiry along the way. I am so pleased to have chosen this agency among the many others available to me - I would definitely recommend this letting agency 100%!!
The worst experience we've had with an estate agent. We arranged to view a flat at a certain time. We had to call the agent to see why nobody came at the appointed time. We were assured they were on their way. We waited 15 minutes before anyone arrived. Eventually two young women arrived without explanation but did not have the keys. They said someone else would be arriving and they knew nothing, as they "only work on Saturdays" as if that explained it all. The next woman arrived, by this time twenty minutes late, with another client. She walked right past us with no explanation nor apology and proceeded to enter the building with the other client. It appeared as if she expected us to follow her in. In the circumstances we had no inclination to do so and we left, having wasted a journey and at least an hour of our time on a Saturday afternoon.
Using Winkworth was a really good experience...I would highly recommend. Our agent Anton was superb, efficient and knew my family’s requirements straight away.. Anton found my family a wonderful home in relevantly short amount of time which was perfect for us!
Thank you Anton & Winkworth.
Arranged to meet someone from this Estate Agents and not only did they not show up but didn't contact me afterwards despite me calling to rearrange and sending several emails. If you want to avoid wasting your time then don't have anything to do with Winkworth, Kensal Rise branch...