C Dickinson
Unresponsive, rated very expensive nationally and wasteful financially. They prioritise town council house tenants who are loud and can't even look after a 1 metre square of front garden. They will charge full rate of council tax if you are unlucky enough to take ownership of a deceased family member's property which, ultimately, you are trying to sell on. DISGUSTING!... Read more
Seller
26th Sep 2024 (19 weeks ago)
W W
6 men turned up in three vehicles to cut 30 m2 Grass took them several hours.
Total deliberate waste of Taxpayers money.
Labour run Council why am I surprised.... Read more
20th Aug 2024 (25 weeks ago)
C forrest
Awful.... Read more
A Green
Just time service all in the job for money and weekends off all you be fired... Read more
21st Jun 2024 (7 mo. ago)
C Dyer
They are ordainary people doing extraordinary jobs their not robots their people with caring hearts minds going about their duty in a very professional and productive manner please be patient with them if they have not attended to your issue yet in due course they will get to u. Thank you for your patience... Read more
18th Apr 2024 (9 mo. ago)
J hill
My issue was sorted quickly and efficiently the staff I spoke to were friendly and polite and very helpful... Read more
4th Mar 2024 (11 mo. ago)
D Booker
Asked customer Services what I thought was a very simple question and been passed from dept to dept to notts county, back to Bassetlaw and still have not got an answer. Some of the people I spoke to were very nice but some very rude, some training in customer relations needed here.... Read more
18th Jan 2024 (1 year ago)
M Pant
Reception staff was welcoming , the customer care staff was very helpful , my querry was sorted out quickly .... Read more
7th Oct 2023 (1 year ago)
A S
Paid £82 for two bins for my house. Was told I they would be here within the week. Now being told it will take a week longer.... Read more
9th Jun 2023 (1 year ago)
C Dyer
It takes much understanding to know that these people work extra hard yet the pandemic caused alot of the major back load of what they are still dealing with now so try to be patient with them please their doing their best... Read more
6th Apr 2023 (1 year ago)
A F
Complete utter rubbish. I think the customer service agents go through a crash course on how to be as rude as possible. Very unhelpful, it's taken me 2 calls to try and get my bin emptied as it was logged as 'not out' the first time I called when it's been out for days! The response I got was 'we will get to it as and when we can' what exactly am I paying council tax for if they can be arsed to empty the bloody bins!!!!... Read more
29th Dec 2022 (2 years ago)
R Leigh
Always helpful and responded in a reasonable time... Read more
9th Aug 2022 (2 years ago)
R Harrison
The worst council i have ever lived under! Town is terrible roads never looked after! Grass hardly ever cut! Totally disgusting! Can’t wait to move away from this council... Read more
6th Jul 2022 (2 years ago)
K nicol
This council should be ashamed of themselves dearest council tax and don't even empty the bin because the lid was slightly open
Threatened to take bin off customers who pay £40 some areas a blue bin is free
Also charge for brown bin other councils do this free
What an awful council to deal with... Read more
15th Mar 2022 (2 years ago)
J Holland
Council are full of people who could not get a Job any place else.... Read more
23rd Feb 2022 (2 years ago)
J Hardiman
Just had to update the council about a change in council tax details i was on hold for about 5 minutes and then got through to the council tax team who sorted my enquiry quickly and in a really friendly manner.... Read more
24th Sep 2021 (3 years ago)
T Crawshaw
shocking phone system... Read more
11th May 2021 (3 years ago)
V Marsden
I rang the council today (10/3/21) to ask for a blue badge renewal form. The lady i spoke to was extremely helpful.... Read more
10th Mar 2021 (3 years ago)
N Sanderson
The worse site ever, although I put my correct email and password in it says it's in correct, then the next day it's right, after gett on my account it asks silly questions, when, where, what, then when you get to your account it still doesn't say if you're behind in front or how much you have left to pay. Whoever did this site needs lessons my little boy could make a site alot better and more professional, Im surprised whoever did this web site is still in s job... Read more
18th Feb 2021 (3 years ago)
L Sambo
Nice building easy parking... Read more
17th Feb 2021 (3 years ago)
D Allen
I'm sure that this council has good people working for it, but apart from the excellent receptionists I've met few of them. In my personal experience many departments avoid carrying out their designated roles with anything like the efficiency you might like or expect. We must allow for the effects of impoverished budgets these days, but even so, the service provision is lousy.... Read more
27th Oct 2020 (4 years ago)
S Bourne
Town is a mess and they should be ashamed... Read more
11th Sep 2020 (4 years ago)
J M
If I could mark them less than one star I would.
We pay too much in council tax for the service that this authority deliver, the staff are rude and generally unhelpful.... Read more
24th Feb 2020 (4 years ago)
M H

Bassetlaw District Council employees have shown blatant disregard to a small business renting an office at the Retford Enterprise Centre and have been negligent, incompetent and deceptive.
Flood/water damage from a communal area more than a year ago which flooded office, damaged office furniture and created mould. Over a year paying rent for an office which could not be occupied on account of risk to health and before this issue had even been resolved the office flooded again.
Bassetlaw District Council staff delayed informing us there was a second flood to our office and then tried to claim equipment wasn’t wet but the carpet was just damp. Luckily we insisted on seeing the damage ourselves only to find the carpet and electrical equipment saturated with water (after they had been cleaning up the water) and so it is clear they tried to play it down, cover it up and were drying the office to make the problem (and liability) disappear. Outrageous conduct by council employees which would have left us with water damaged electrical equipment unsafe to use without informing us on the true extent of the water contamination.
These problems are in addition to Security problems on site which were not addressed for over a year despite constant complaints. Bassetlaw District Council allowed competitors access to our office to gain information on our business and contractors employed by Bassetlaw District Council have stolen from our office. If you are a small or new business be aware Bassetlaw District Council will undermine your business and not give a damn when they cause damage. Emails and demands for written positions and clarification never responded to.
UPDATE 16 SEPTEMBER 2019: Bassetlaw District Council Chief Executive Neil Taylor in a formal response has ignored aspects of the complaint (threats of eviction when complaining, lies by council employees and refusal to escalate a complaint) and further considers a 5 hour delay in informing a business their office had been flooded and has completely overlooked initial attempts to ‘cover up’ the extent of water damage, and claims (in a formal response) that his staff acted “acted quickly and professionally”. This matter can be discussed on youtube along with video evidence and a copy of the formal response from if Bassetlaw District Council if they wish to 'close ranks' on this matter….
Does Bassetlaw District Council wish to respond here in the public domain before further public disclosure? Apparently discovering water damage to an office and not informing the occupants for several hours (but emailing everyone else that toilets were out of order and posting out of order signs (which is clearly more important) whilst electrical equipment sat in water plugged into the mains electrical supply is considered by the Chief Executive officer of Bassetlaw District Council as acting "quickly and professionally". Council staff then claiming in emails (to be uploaded to youtube with video) that they informed us immediately and did not play down the extent of the damage (in a call recorded on the office video staff said that equipment wasn't wet and we didn't need to attend). In emails council staff then claimed they told us our equipment was wet and that we needed to attend. Neil Taylor - do you really consider this professional? Maybe Bassetlaw District Council need to re-evaluate the quality and competence of its staff and senior management.... Read more
16th Sep 2019 (5 years ago)